Job Page:   Help Desk

Listed By:   BCP Engineers & Consultants
Contact Name:   Sue Kincade,   Sr. Recruiter
Job location:   Welch Minnesota, USA
Job Type:   Contract
Job Description:

    Help Desk Specialist

    One Year Contract

    $53/hr for all hours worked

    Must be local to Welch, Minnesota

    Please submit resumes to

    Familiarity with SharePoint use and administration would be very useful. Familiarity with Active Directory and security. ** An Associates or Bachelor’s Degree is not required. Hours are regular (M – F), with need to have infrequent but preplanned flexibility. OT would be unusual, but could be needed. Provide Level 2 helpdesk support. Answers questions about installation and operation of assigned products and escalating all other issues to Level 3 support. This support will many times be contacting the appropriate IT resource that is knowledgeable in addressing the problem using call list, as opposed to working on the issue alone. Staffing the Help Desk phone in order to provide this support (taking call, clarifying issue, issueing Remedy ticket, solving immediately or assigning ticket to other IT) will be the primary activity. Flexible hours are not typical, be may be necessary in some instances. The Help Desk support role is a fundamental aspect of the IT organizations role of maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies.

 Job number: 108242, Company id: 70057
Posted: 02/22/2017
Expires: 04/23/2017
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