Job Page:   Help Deask


Listed By:   RCG Global Services
Contact Name:   Terry Stubbs,   Technical Recruiter
E-Mail:   terry.stubbs@rcggs.com
Telephone:   682-707-7557
Job location:   Dallas Texas, USA
Job Type:   Contract
 
Job Description:

    Works under the direction of the eCare Coordinator to provide end-user and deployment team support for installation. Receives calls from end users reporting issues related to software.
    � Requirements
    o Candidate should have excellent verbal and written communication skills.
    o Candidate should be supportive and encouraging to customer community.
    o Best suited Candidate should demonstrate strong investigative and technical problem solving skills.
    o Candidate should be organized and detail oriented.
    o Candidate should have the ability to collaborate effectively with internal project team as well as the business and operational departments.
    o Candidate should have familiarity with Service Desk Incident systems as the primary tool to capture customer data and schedule tasks.
    � Responsibilities:
    o Monitor the deployment and installation of software across multiple physical locations at one time
    o Proactively identify and resolve environmental issues that impact software functionality and usability
    o Coordinate with other support teams as needed to research and resolve issues reported by users
    o Create, update, and mange to completion issues reported to the eCare Team in accurate detail using the selected incident tracking software (Remedy)
    o Work with the Service Desk as needed
    � Tools/Experience
    o Remedy
    o Rally
    o Linux OS experience (Ubuntu)
    o Restaurant software knowledge a plus (POS, Inventory Management, Labor Scheduling, Reporting, etc. � eRestaurant)

    1 Year contact

    Please email me your resume terry.stubbs@rcggs.com or call me at 682-707-7887.

    Will work with 3rd party companies.


 Job number: 108461, Company id: 70107
Posted: 05/11/2017
Expires: 07/10/2017
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