Job Page: Help Deask
Works under the direction of the eCare Coordinator to provide end-user and deployment team support for installation. Receives calls from end users reporting issues related to software.
o Candidate should have excellent verbal and written communication skills.
o Candidate should be supportive and encouraging to customer community.
o Best suited Candidate should demonstrate strong investigative and technical problem solving skills.
o Candidate should be organized and detail oriented.
o Candidate should have the ability to collaborate effectively with internal project team as well as the business and operational departments.
o Candidate should have familiarity with Service Desk Incident systems as the primary tool to capture customer data and schedule tasks.
o Monitor the deployment and installation of software across multiple physical locations at one time
o Proactively identify and resolve environmental issues that impact software functionality and usability
o Coordinate with other support teams as needed to research and resolve issues reported by users
o Create, update, and mange to completion issues reported to the eCare Team in accurate detail using the selected incident tracking software (Remedy)
o Work with the Service Desk as needed
o Linux OS experience (Ubuntu)
o Restaurant software knowledge a plus (POS, Inventory Management, Labor Scheduling, Reporting, etc. � eRestaurant)
1 Year contact
Please email me your resume firstname.lastname@example.org or call me at 682-707-7887.
Will work with 3rd party companies.
Job number: 108461, Company id: 70107|
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