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IT Support Specialist
IT Support Specialist will report directly to the IT Manager and will assist with all aspects of the IT infrastructure and end user support. Responsibilities include all items related to the overall performance of the electronic networks and its properties; assisting with fulfilling the organization’s information systems requirements and working as the liaison for all systems software functionality.
This is a full time position. In season must be available during peak times, especially show times and on-call nights, weekends and holidays as needed for emergencies when systems/software fail.
Essential Duties and Responsibilities:
Provide support for all PC desktops, laptops, Macs, printers, phones, POS systems, projectors and copy machines
Liaison between staff and all systems software functionality
New employee/user computer set-up and IT onboarding including map printers, network setup, back-up files, logins, passwords, etc.
Set up mobile devices used within organization: contact sync, Outlook, apple Id, google drive, and google calendars
Provide support for projector setup and conference calling services.
Provide training on all hardware, software and services as needed, follow-up to ensure proper usage and understanding
Work with each department head/staff to determine best functionality for dept.
Oversees and responds to help desk requests in a timely fashion
Documents, tracks and monitors problems to ensure a timely resolution.
Escalates problems in a timely manner as needed to the IT Manager
Communicates effectively with staff to identify needs and to evaluate alternative business solutions
Liaison between IP PBX phone system tech support and staff/Box Office
Ability to troubleshoot phone system problems
Keep the BO phones operational at all times
Provide support for IP PBX phone system
Provide support for cell phones from set up to trouble shooting
Assists IT Manager with:
Monitoring and maintaining computer systems and networks
Developing and maintaining all IT hardware and software asset inventory lists
Installing and configuring computer hardware, operating systems and software applications
New application roll-out support
Network and system troubleshooting
Hardware maintenance and upgrades
Antivirus management and support
Anticipating future needs of the company
File permissions and file sharing
Networking (multiple) for theatre
Qualifications, knowledge, and skills:
Hands on experience in networking, routing and switching
Working knowledge of TCP/IP networking and services such as DNS, DHCP and AD
Experience with firewalls, VPN’s, Wi-Fi, LAN, WAN, VMware, Veeam and SAN
Ability to set up and configure server hardware.
Familiarity with backup and recovery software and methodologies
Ability to write clear and concise technical documentation
Proficient with MS Office 2010
Knowledge of mobile operating systems such as Android and iOS
Desired working knowledge of Intuit QuickBooks, POS and G Suite
Great at organizing, prioritizing and multitasking
Excellent communication skills.
Self-starter and reliable, able to function well in a team environment.
Education and/or Experience:
Associates degree in Computer Science or Information Systems, or an equivalent combination of education, training and experience.
3+ years of experience.
Certifications are a plus such as MCSA, MCSE, Network+ or A+
Knowledge of theatre networking/IT operations a plus
Equal Opportunity/Affirmative Action Employer