Job Page:   IT Support Specialist

Listed By:   Lighthouse Placement Services, LLC
Contact Name:   Alison R. Fogel,   Managing Partner
Telephone:   978-373-2095
Job location:   Kittery Maine, USA
Job Type:   Contract to hire
Job Description:

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    IT Support Specialist  

    IT Support Specialist will report directly to the IT Manager and will assist with all aspects of the IT infrastructure and end user support. Responsibilities include all items related to the overall performance of the electronic networks and its properties; assisting with fulfilling the organization’s information systems requirements and working as the liaison for all systems software functionality.

    This is a full time position. In season must be available during peak times, especially show times and on-call nights, weekends and holidays as needed for emergencies when systems/software fail.

    Essential Duties and Responsibilities:

    Provide support for all PC desktops, laptops, Macs, printers, phones, POS systems, projectors and copy machines
    Liaison between staff and all systems software functionality

    New employee/user computer set-up and IT onboarding including map printers, network setup, back-up files, logins, passwords, etc.

    Set up mobile devices used within organization: contact sync, Outlook, apple Id, google drive, and google calendars

    Provide support for projector setup and conference calling services.

    Provide training on all hardware, software and services as needed, follow-up to ensure proper usage and understanding

    Work with each department head/staff to determine best functionality for dept.

    Oversees and responds to help desk requests in a timely fashion

    Documents, tracks and monitors problems to ensure a timely resolution.

    Escalates problems in a timely manner as needed to the IT Manager

    Communicates effectively with staff to identify needs and to evaluate alternative business solutions
    Liaison between IP PBX phone system tech support and staff/Box Office

    Ability to troubleshoot phone system problems

    Keep the BO phones operational at all times

    Provide support for IP PBX phone system

    Provide support for cell phones from set up to trouble shooting
    Assists IT Manager with:

    Monitoring and maintaining computer systems and networks

    Developing and maintaining all IT hardware and software asset inventory lists

    Installing and configuring computer hardware, operating systems and software applications

    New application roll-out support

    Network and system troubleshooting

    Hardware maintenance and upgrades

    Antivirus management and support

    Anticipating future needs of the company

    File permissions and file sharing

    Networking (multiple) for theatre

    Qualifications, knowledge, and skills:

    Hands on experience in networking, routing and switching

    Working knowledge of TCP/IP networking and services such as DNS, DHCP and AD

    Experience with firewalls, VPN’s, Wi-Fi, LAN, WAN, VMware, Veeam and SAN

    Ability to set up and configure server hardware.

    Familiarity with backup and recovery software and methodologies

    Ability to write clear and concise technical documentation

    Proficient with MS Office 2010

    Knowledge of mobile operating systems such as Android and iOS

    Desired working knowledge of Intuit QuickBooks, POS and G Suite

    Great at organizing, prioritizing and multitasking

    Excellent communication skills.

    Self-starter and reliable, able to function well in a team environment.

    Education and/or Experience:

    Associates degree in Computer Science or Information Systems, or an equivalent combination of education, training and experience.

    3+ years of experience.

    Certifications are a plus such as MCSA, MCSE, Network+ or A+

    Knowledge of theatre networking/IT operations a plus 

    Equal Opportunity/Affirmative Action Employer

 Job number: 108804, Company id: 57069
Posted: 08/03/2017
Expires: 10/02/2017
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