Karen Gray
                         224 Marshall Street 
                       Alexander City, AL 35010
                     256-329-2332 or 904-415-3091
                         kgray79@bellsouth.net

Technical Summary:
SAP – HR Modules, Personnel Admin (PA), Org Management (OM) and Benefits, SAP ABAP,  BSP Apps, BADI, Smartforms, Function Modules, User Exits

Education:
	FCCJ, Jacksonville, FL
	Associate of Science: Computer Science

Employment:
2000-Present CONVERGYS 
Consultant, Technical (01/05 – current)
Developer and Analyst, responsible for supporting SAP 4.6C and ECC 6.0 systems.  Personnel Admin (PA), Org Management (OM) and Benefits 
Examples of work efforts:
1. Designed and coded custom batch ABAP program to process dynamically updates needed for open enrollment benefit plan changes for 250,000 employees. 
2.  Designed and coded batch ABAP program to evaluate outbound extract files for edits defined in custom SAP tables.
3.  Modified SAP infotypes to add additional fields to capture specific custom data needed by the application. 
4.  Modified custom BADIs to update or create infotype records after benefits enrollment process completed, or different actions were performed.
5.  Designed and coded using SMARTFORMS letters, full benefit statements and confirmation of benefits statements which were then printed and mailed to all employees.
6.  Extensive coding for Benefits system for updates/enhancements using SAP BSP application.  (re-write of HAHT system to SAP BSP apps)
7.  Activate and code User Exit logic for benefit eligibility, cost, coverage, validation for updates.
8.  Designed and code inbound interface file processing to update employees information using Call Transaction processing.
9.  Use of SAP debugger in analysis process to determine cause of issues/defects.

Additional responsibilities
1.  Technical lead for past 4 benefits open enrollments - this included interfacing with Functional Analyst (configuration group), Quality Assurance group, internal and external clients.  Responsible for determining development and design of changes needed, distribution and monitoring of development time lines.
2. Creation of FDDs(Functional Design Documentation) for work/enhancements needed 
3. Creation of TDDs(Technical Design Documentation) for work / enhancements needed.
4. Mentoring of junior developers 


1996-2000 Business Object Design 
Technical Consultant â?“ Assigned to Guarantech  ( 07/99 â?“ 01/00)
Developer and Analyst, responsible for supporting the conversion of a COBOL IMS system to a new OS/390 operating system. Other tasks associated with this assignment were conversion of COBOL code to COBOL II and unit testing.


Technical Consultant â?“ Assigned to AT&T Solutions Customer Care (01/96 â?“ 07/99)
1.Developer responsible for design and implementation of mainframe direct marketing distribution reporting system.
2.Technical Project Lead responsible for development of project plans and implementations of newly developed features.
3.Technical Project Lead in the effort to Y2K certify a large direct marketing system.  This effort included 3 million lines of code and co-ordination of the main product platform and the 23 projects that use the platform.  Along with making all code compliant a transition from COBOL to COBOL II was done for all modules.
4.Technical Project Lead for a major mainframe telemarketing project.  Managing a technical staff comprised of 5 programmers, 3 script writers and 4 quality assurance testers.  Responsibilities included interfacing with clients, gathering requirements, creating time and cost estimates for maintenance as well as new development work requests.

1989 â?“ 01/96 AT&T American Transtech, Jacksonville, FL
Programmer Analyst (1992-1996)
Designed and developed batch and on-line COBOL IMS DB/DC programs in support of Direct marketing projects for Inbound and Outbound high-volume telemarketing calling.

Technical Specialist (1989-1992)
Monitored nightly batch jobs. Analyzed and corrected abends.  Interfaced with application and system programmers.  Coordinator and central point of contact for the programming staff and user groups.  Responsibilities included keeping internal clients aware of issues that could potentially affect service agreements and ensuring availability of on-line regions, scheduling and monitoring of jobs..

1985 â?“ 01/89 Florida National Bank, Jacksonville, FL
Technical Specialist (1986-1989)
Monitored nightly batch jobs. Analyzed and corrected abends.  Interfaced with application and system programmers.  

Operations Technician (1985-1986)
Duties including managing print queues for printers, printing of Microfiche, and hanging 
requested magnetic tapes.

Training:
(1989 â?“ 1996)
SQL Application programming for DB2 
Introduction to Oracle
Oracle 7 for Application Developers
(2000 â?“ 2001)
HR305 â?“ Configuration of Master Data
HR325 Benefits Administration
BC430 ABAP/$ Dictionary
BC400 Intro to ABAP Workbench
BC490 Performance and Tuning 4.6

(2007)
BC401 ABAP Objects
Net200 SAP Web Application Server â?“ Developing BSP Applications