January 2005 -

Forensic Sector Harrisville, RI

March 2010

Quality Assurance Engineer

• Reviewed functional specifications

• Wrote test plans for testing forensic software

• Performed manual testing of software

• Wrote up detailed bug reports for developers

• Performed regression testing

May 2003 -

Rossi Engineering Lynn, MA

January 2005

Computer repair technician/Network Installer

• Performed diagnostics and repairs for all on-site computers

• Completed new network, and computer installs for off site customers

• Upgraded in house computers

• Completed Linux installs from raw source code

• Handled all tech support calls

March 2002 -

Radio Shack Auburn, MA

May 2003

Assistant Manager

• Performed diagnostics on computers to determine if unit could be repaired on-site, or needed to be sent to off site repair center

• Performed all on site computer repairs

• Upgraded and repaired all store computers

• Responsible for employee training and education

• Responsible for store during Managers absence

March 2000 -

Simplex Time Recorder Westminster, MA

July 2000

Quality Assurance Engineer

• QA Engineer on a Windows NT-based software package for a fire alarm system with multiple control panels, each containing up to 1000 different interchangeable components with 7 levels of security

• Responsible for writing all test plans for complex software package including many thousands of possible supported conditions

• Responsible for creating test cases to ensure software package conformed to legal requirements

October 1998 -

Gateway Country Burlington, MA

October 2001

Sales and support

• Installation and replacement of operating systems, application suites and drivers on existing machines

• Performed hardware diagnostics, replacement, and upgrades for existing customers

• Trained existing customers with use of hardware and software

• Provided customer service for the Upgrade Repair Center

July 1997 -

Allmerica Financial Worcester, MA

September 1997

Quality Assurance Engineer (contractor)

• Created new test cases, updated old test cases, and updated test client information database for upgrade of internal software package

• Analyzed results of print testing to ensure conformance to different state laws

January 1997 -

Puma Technology Nashua, NH

April 1997

Quality Assurance Engineer (contractor)

• Performed test cases for a software translator for inter connectivity between existing PIM applications and palmtop devices

• Testing included GUI, functionality, and systems integration

• Entered, tracked, closed and performed regression testing for bugs using custom bug tracking software

November 1996 -

State Street Bank Quincy, MA

January 1997

Quality Assurance Engineer (contractor)

• Performed tests on a client/server real estate, stock, and financial holdings tracking software

• Executed test scripts, interpreted results, and entered bugs into on-line bug tracking system

• Tests included reporting features, GUI features, base functionality, an database integrity

February 1993 -

The New England Boston, MA

October 1996

Quality Assurance Engineer (contractor)

• Performed tests on a client/server application for insurance company customer service

• Wrote detailed test scripts for new features, as well as basic user documentation

• Responsible for writing detailed reports for bug tracking

• Assisted team members with reconfiguring systems for specific QA testing

• Worked with SQA Robot for recording basic automated tests

SKILLS

• Passed A+ Core Hardware Test

• In-depth knowledge of PC components, support, troubleshooting, and repair

• Knowledge of network architectures, and network installations

• Familiar with BASIC and C Programming languages

• Involved in entire quality assurance cycle from functional specification to product release

• Proficient in Microsoft Office application suite and Access databases

OPERATING SYSTEMS

• Windows 7

• Windows Vista

• Linux from scratch (installing Linux from raw source code)

• (WinNT) Windows NT 4.0, Windows 2000, and Windows XP

• (WinNT) Windows NT 4.0 Server, Windows 2000 Server, Windows 2003 Server

• (Win9x) Windows 95, 98, 98se and Windows ME

EDUCATION

October 2003 – May 2004 MTTI East Providence RI

Computer repair technician / Network Installer training

Algonquin Regional High School, Northboro, MA Graduated in 1993