Sandra Bryant

Quality Analyst, Project Coordinator and Product Support Specialist

A process and solution driven mindset with excellent comprehension and retention to provide excellence in the customer success experience for a growing innovative company.

. Phone: 770-990-9378

Address: 10 Perimeter Summit Blvd 4126

Atlanta, GA 30319

Website: https://www.linkedin.com/in/sybryant

Email: sybryant2014@live.com

EXPERIENCE

MemberSuite, Inc.

Ongoing Services Manager November 2014 to present

Minimum 2 to 5 years of Software QA experience

Excellent knowledge of QA methodologies, testing procedures, techniques and tools such as JIRA, Zen desk, qTest, SQL commands and Microsoft Office

Ability to create test plans and test cases by analyzing complex requirement, experience in setting up test environments, understand and execute test scripts with little supervision

Strong analytical and troubleshooting/debugging skills to resolve technical and business issues

Good verbal and written communication skill for collaborative team environment and technical documentation

Highly self-motivated, goal oriented and self-directed

Able to prioritize and execute tasks in a dynamic environment

Basic scripting/programming knowledge with fast learning ability.

Project coordinator for 3rd party integration

Work closely with lead developer on custom products updated all custom products to the newest version

AutoTrader.com

System Specialist and Help Desk Support august 2011 to November 2014

Managed 3rd party vendor relationships

Audit accounts saving thousands of dollars a month

Successfully on-boarded over 200 customers during necessary vendor change

Assisted Project Managers and Business Analyst writing RFD and interviewing 3rd party vendors

Created new processes to assist with customer database cleanup and system conversion. This process is now a growing team still being used today.

Created and submitted customer change requests to facilitate changes on integrations to meet business requirements

On a team of 6 we assisted customer support with issue resolution and training customers on product support

AutoTrader.com

DNS/Inventory Specialist/Operations Coordinator September 2002 to august 2011

Domain name and MX Record setup, registration, and direction

2-5 years UAT and Regression Testing websites before delivery

Troubleshoot and resolve issues for 3rd party integrated products

Setup individual inventory files for each customer

Order entry, product setup testing environment and functional testing

Manage 3rd party communication, training, and issue resolution

Schedule meetings, training classes, and conference calls for management

Worked with tools such as Microsoft Office, Lotus Notes, and DNS Servers

Responsible for communicating changes and issues to customers, internal and external stakeholders

Supported all aspects of 3rd party integration from development meetings to issue resolution and training

Wore many hats that allowed me to assist many departments' with product management and enhancements.

Tested all integrations and functions before delivering to customer.

EDUCATION Online Classes

Software Testing march 2012 to present

Continued education in SDLC, STLC, software testing. QTP, QC, Selenium, SQL, Linux and qTest.

Goal to obtain CTFL/ISTQB Certification within 2 months

SKILLS

Vendor Management, Process Improvement, DNS and Binds, Salesforce, Gherkin Test Writing, Project Leader, Issue Resolution, Software Testing, Microsoft Office and CRM, Lucid Charts, Trello, JIRA with Wiki, qTest, QTP, QC and workflow integrations.

AWARDS & ACCOMPLISHMENTS

11/2013 - 11/2014 - voted ToastMaster International Club - AutoTrader.com President 2010-2014 - selected as employee of the month and quarter

2012 - Certification of Completion for IT Software Quality Assurance Apprenticeship program

REFERENCES UPON REQUEST