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Gennadi Nestertchouk Business Analyst Click
here to Request Contact information (no fee). PROFILESuperior ability to discover, identify and document business requirements; strong analytical skills Excellent organizational, interpersonal and communication skills; high level of communication and accuracy Held multiple customer facing roles Results-oriented and committed to client satisfaction Excellent ability to work in a team environment Very visible ownership, sense-of-urgency and enthusiasm Able to concentrate, both attentive to detail and able to "see the big picture" Able to grasp rapidly new technologies and ideas Good listener, confident, calm, friendly, optimistic Led development teams HIGHLIGHTS OF QUALIFICATIONS
Business analysis:
Technical writing:
Applications:
Technology: Windows NT/2000/2003 Server, Windows 98/2000/XP, Linux Databases (MSSQL 2000/2005, MySQL, Informix, Microsoft Access, FoxPro) Languages (C++, Visual Basic, VBA, ASP.NET, SQL, TSQL, ASP, CSS, JavaScript, VBScript, HTML, XML) Application Servers (Apache, IIS) LAN/WAN infrastructure (DNS, DHCP, WINS, SSL, TCP/IP, HTTP, HTTPS, POP, SMTP, ADSI, LDAP, VPN, Firewalls) ExperienceIC Solutions, 05/2006 – currentSenior Account Manager · Business Process Analysis and Improvement · Documenting Business Requirements · Writing proposals · Project Management ·
· Business Development · Placement of IT professionals · Launched web portal to process candidates applications (IIS, MySQL; ASP, HTML, VBScript, JavaScript; Dreamweaver) · Designed and implemented automation tools · CRM Intranet application deployment, hosting, administration · CRM Database maintenance (IIS5/MS SQL Server 2000; LINUX /Apache/MySQL /PHP/Sugar CRM) · Developed and implemented disaster recovery plan for above applications · Assisted users with training Innovapost Inc., 02/2003 to 06/2005 - Contract converted to permanent employmentBusiness
Analyst / Project manager, Intranet Development - Purolator Courier client
services division
·
Gathering and documenting business
requirements for all Purolator Intranet projects (content and applications) ·
Developed/Maintained/Managed system
documentation, including Business requirements, Test cases, QA testing plans,
User Acceptance Testing (UAT) plans, User Guides, Support/Troubleshooting
guides for help desk professionals ·
Coordinated geographically distributed project
teams ·
Liaison with client stakeholders, development and
support teams, and third party vendors across North America, ·
Worked with the business stakeholders to manage
priorities of all Intranet application and content changes and enhancements, Intranet
infrastructure changes ·
Conducted multiple joint application
development (JAD) sessions · Project management for Intranet application and content development, changes, enhancements, infrastructure changes · Incident management and change management for Intranet content, applications and infrastructure ·
Coordinated pilot acceptance and final user
acceptance testing including the “sign off” process · Developed proposals ·
Developed and enforced Intranet policies and
standards ·
Member of Purolator Intranet Committee · Assisted users with support and training · Major projects: ·
Comlog2:
in-house CRM Intranet based application. Fully automated communications
between Call centre users (over 600) and different business areas. Used
Microsoft .NET framework in a COM+ and IIS environment in a Microsoft Windows
2000 operating system with an Informix back-end database. · eCredit: Fully automates the company crediting process (over 120,000/yr) and delivers estimated savings over $1 million per year. · PIN Control: The major database for the company retaining all PINs (Package Identification Number) for every item couriered, Approx 11 million records added each month. Is used for many analysis and revenue opportunities recovering over $5 million of otherwise lost revenue per year. · Intranet content: over 14,000 pages to fulfill information needs of all business areas, such as HR, Internal communications, Marketing, Sales, Operations, Administration, all 3 Contact centers (now 2), Fleet management, Dangerous goods, PMO, Procurement, Loss Prevention, etc. Gary
Jonas Computing Ltd, 07/1998 to
07/2002
Senior
Analyst/Programmer - Strategic Development Department (R&D)
· Documenting business requirements, development and project management for: · Internet/Intranet portal for Company’s business management application · Portal solution for Company’s wireless Service dispatch application · Internet/Intranet portal application for Company’s Help Desk application · Company's web site back-end application · Internet features in Company’s business management application · Project leader. Lead development teams · Developed and maintained application documentation · Assisted users with support and training Founder, CEO. "Condor", Consulting
Company,
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