Resume of Shankara NARAYANAN; , Chennai Tamil Nadu, India

Shankara NARAYANAN, Chennai, India

Email:  shankara201238@gmail.com Cell  0091 89398 65889 

 

          Synopsis

 

          Putting value first To achieve constructively and accomplish all the deliverables successfully in a timely

          manner with the Economics of discipline, agility, teamwork, measurement, accountability, performance   

          and value.

 

          Summary “Business & Technology Savvy INDUSTRY VETERAN with 27 Plus years of Experience in

          International Process Transformation, Transitions, Improvements, PMO, Project Management, Demand

          Management, Project Systems management, Delivery, Process Automation, Standardization, Analytics,

          Reporting, BPO, Back office, ITES, SSC, Shared Services, GBS, HRO, HR, HRIS, HRSS, People,

          process, technologies, Customer engagements, Client management, support, Implementation,  

          development, operations, governance etc.,”

 

 

          Key Focus “Aligning Global Business & STAKE HOLDERS expectations on large scale Process/Tech

          transformation - Strategic, Functional, Technological, Management, Transitions, Operations, Risk,

          Business Intelligence, Analytics, Reporting, People, Process, Talent acquisition, Project management &

          creating long lasting qualitative value, thereby embedding and institutionalizing all the advancements,

          growth drivers for robust, sophisticated technology management & delivery excellence”

 

          Experience & Skills Portfolio     

 

*        Technology Industry hands on & management veteran with 27 + years of  

 global experience & expertise.

*        Lead from the front & delivered high-Quality LARGE-SCALE HR Technologies - Strategic,

 Transition, process, operations execution, applications support & delivery with stellar  

 performance record

*        Client, Stake holders, Account Engagement, Management, Delivery and Leadership

*        HR Technologies, process, standardization & efficiency champion

*        Experience working with Global HCM / HR Technologies ACQUISITION,TRANSITION & 

 TRANSFORMATION Projects > 50 –800 Million US $$

*        Experience working with Fortune 100 organizations with > 30,000 – 1,50,000 employees

*        Experience providing implementation, delivery, project management support  

 globally across geographies, continents for 150 countries as part of ERP, SAP,

 SUCCESS FACTORS HRIS systems Implementation, delivery, management & support

*        Back office, BPO, KPO, SSC, ITES, Shared services global process & operations.

*        Strong portfolio enriched with CMMi, Six Sigma, ITIL PROCESS & STANDARDS

*        Rolled out several automation, process improvements & CRM to the

 World’s 3rd Largest SHIPPING LINER INDUSTRY

*        HR Shared services – domestic and global HRIS implementation &support.

*        Metrics, insight, analytics, MIS, Dashboard, Operations & Reporting

*        Technology Systems global support across time zones and continents

*        Process and Technologies – HRIS/HRIM/HCM support and management.

*        Global Projects management – Functional, technical & technological.

*        Contingent Resource management–transitions, WFM, resource utilization & support.

*        Process management, Reengineering and HR Transition migrations projects & support.

*        Roles, audit, security and authorization process management.

*        Solutions architecture and product / services fitment strategization

*        BPO, KPO, Backoffice process support, program management & delivery

*        Integration and working with multiple third party systems support and management.

*        Operation function, RISK analytics, RCSA, Risk control, metrics and reporting.

*        Talent acquisition with end to end P&L delivery management for multiple verticals.

*        Manpower planning, forecasting, work force analytics support, metrics and reporting.

 

Skill Sets Summary

 

·         Operations Management

·         Solution architecture

·         Shared services

·         Leadership & Optimization

·         Automation

·         Stake holder mgmt

·         Performance improvements

·         Process efficiency

·         Project Management

·         Customer focus

·         Transparency

·         Strategic Management

·         Business Transformation

·         Competency

·         Empathy

·         Goal Setting

·         Collaboration

·         Self-Starter

·         Programme management

·         Mentoring

·         Productivity

·         Process & technologies

·         People Management

·         User experience

·         Metrics, Analytics & Reports

·         Start up

·         Teamwork

·         ERP Implementation

·         Cross functional Mgmt

·         Functional Support

·         Project Systems

·         Global services

·         Technical Support

·         Accountability  

·         Multi-Tasking

·         Knowledge Management

·         Measurement

·         Hire to Retire process

·         HRMS / HRIS / HCM

·         Change Management

·         Business engineering

·         Strategic Thinking

·         CMMi / Six Sigma / ITIL

·         BPO / KPO / Back office

·         Data Management

·         Business knowledge

·         Resilience

·         HR Services

·         International experience

·         Relationship building

·         Problem solving

·         Capacity & Availability

·         ITES

·         Transaction processing

·         Global business support

·         Transitions

·         Deployment / Roll out

·         Customer management

·         Emotional Intelligence

·         Domain Expertise

·         HR Process operations

·         HRIS Support

·         Global Delivery

·         Multi country support

·         OLA / SLA / SOP

·         Escalation Management

·         Team Management

·         Account management

·         Client relationship

·         Business analysis

·         Communication

·         Problem management

·         Incident Management

·         Process improvement

·         Logical Reasoning

·         Critical thinking

·         Service Delivery

·         Vendor management

·         Business intelligence

·         Software Development

·         Success factors

·         Oracle applications

·         Peoplesoft

·         Standardization

·         PMO

·         Engagement Mgmt

·         Staffing & Recruitment

·         Technology integration

·         HR Management

·         Business operations

·         Compliance & Governance

·         Process champion

·         Best practices

·         Value creation

·         BCMS / BCP

·         Learning

·         Conflict resolution

·         Decision making

·         Adaptability

·         Time Management

·         Attention to Detail

·         Work ethics

·         Presentation

·         Patience

·         Integrity & Trustworthy

·         Agility

·         Delegation

·         Applications & Tools

·         Visionary

·         Open mindedness

·         Innovation

·         Digitalization

·         RPA / BOT

·         Perseverance

·         ISMS / ISO / QMS / GDPR

·         Budgeting

·         Commercial aptitude

 

 

 

 

          Professional Summary

 

Ø  A very seasoned Entrepreneurial driven GLOBAL PROCESS & TECHNOLOGIES management professional with 27 plus years of extensive experience in Human Capital / Technology Management, Talent Acquisition, process management, Leadership, HR – Operations, Strategy, Administration, Infrastructure, Reporting, People-Process-Technologies, HR Software Business applications, Compensation, Benefits, Payroll, ERP, Oracle, SAP, Success Factors Systems Implementation, MIS, Recruiting Software Applications, Applicant tracking systems, E- Recruitment, CRM, Business Systems, Analytics, Resourcing, Recruiting business controls, process excellence STANDARDS, Global ERP,SAP, HRIS, HRMS, HCM, Enterprise Applications, Strategic Business Enterprise Planning, Recruiting Operations & Technology Services, Transitions, BPO / Back office / ITES / Shared Services Process outsourcing management etc., & combining Functional, Technology and Management Leadership, excellent communication skills, delegation and commitment towards higher excellence in the assigned job responsibilities and functions.

 

Ø  Having extensive HRMS, HRIS Industry Solutions experience, ERP,SAP HCM Applications - PA,PD,OM,FI,CO,GL,A/R,A/P, Payroll, Compensation, Benefits, Business Intelligence – BI, Business Warehouse - BW, PCP E-Recruit,  Talent Relationship Management, Roles, Security, Reporting, ESS, MSS, Enterprise Portal and multiple vendor systems like SAP, Success factors, Oracle HRIS, PeopleSoft HRMS, NQI - Orchestra, Planisware, ADP, CPH Metrics 2.0 , MBTI, Thomas Profiles etc.,

 

Ø  Strengths include strong Analytical & Collaborative skills with SIX SIGMA, ITIL, Cobit, CMMi, PMBOK, KPI’s, KRA’s, PIR’s, Productivity, Software Functional processes improvement, Infrastructure, distributed architecture, heterogeneous systems landscape with Pharmaceuticals, Semiconductor, Financial Services, Shipping, logistics, Consulting, HR, Software and FMCG industry background.

 

Ø  Responsible for gathering and analysing business requirements, business process engineering, project Management, change management initiatives, processing mapping tools, technologies, SIX SIGMA methodologies, SEI-CMM Process, defining business process flows, preparing detailed methods and procedures, designing, configuring, testing and supporting global HR implementation.

 

Ø  Experience working with Global Fortune 100 firms – Viz CMA CGM,APL, NOL, Nestle, Gerber, Novartis, CEVA Logistics on Multi-Million dollar HR Systems technology projects covering USA, Europe, Asia, Latin America, Australia understanding the culture, process, business requirements from conceptual design, Coordination customization, implementation and part of several full life cycle implementations including Global roll out right from Project Management, Blue Printing, realization, Testing, Go-Live and Post Go-Live.

 

Ø  Responsible for HR, HCM, HR Technologies process Pre-Transition, Transition and Post Transition process of the Resource management function ensuring a complete HRO Transition of the business function from beginning to end on an ongoing basis.

 

Ø  Excellent skills in HR MIS, Reporting Analytics, HR Operations as it relates to workforce information, workforce analysis, workforce performance, costs, services, what if scenarios to anticipate change in business, attrition analysis, rewards, talents, performance, hiring trends, Pre built metrics, predictive analytics forecasting, workforce Management, Employee life cycle changes - Org unit changes, cost center changes, location changes, profit centre changes, Transfers, Promotion, Termination, Rehire, Retirement etc.

 

Ø  Responsible and initiated compensation and benefits study and survey to review and optimize our internal compensation and benefits system to benchmark against the best in the industry and determined all the key components of the salary structure, reward function as it relates to attracting talent - viz career growth, learning opportunities, compensation, brand name, training programs, talent pool, prospects of overseas assignments, organization culture, company policies and procedures.

 

 

 

Ø  Responsible for finding out the critical factors that drive performance in the organization based on the compensation and benefits surveys - viz compensation, training, performance management system, job content, talent fit, work life balance, work environment, recognition and pride of work and translated these critical factors into our existing compensation, benefits and rewards system.

 

Ø  Responsible for finding out the reasons for attrition through the study and optimized our HR Strategy

in engaging the best compensation, benefits and rewards exercise diligently to monitor attrition and to take appropriate measures as required.

 

Ø  Responsible for applying quantitative and qualitative statistical HR techniques in measuring the

effectiveness of employee training, performance appraisal process, employee satisfaction index, recruitment performance, cross utilization and multi skilling of resources index through HR Process, KPI’s,

Tree diagram, dashboards, drill down, stratification, data collection, time series, normality, summarization, sampling, control chart, Key control systems, TQM, six sigma, regression analytics, exploratory data analysis, cluster analysis and provided competitive and strategic inputs to the top management for actions and consideration.

 

Ø  Responsible for managing job evaluation, analysis, techniques, process and part of the team to comprehensively overhaul the job evaluation system by utilising the best methods and practices – viz ranking, classification, factor comparison, point and analytics ranking method and increased competitiveness by benchmarking against the best in the industry.

 

Ø  Implemented job evaluation reporting system and having excellent experience with job evaluation analytical components as it relates to training level, qualifications requirements, knowledge and skills requirements, complexity of tasks, interaction with various levels of the organization, problem solving, independent judgment, accountability, responsibility, decision-making authority, degree of supervision required, cross-training requirements, working conditions, degree of difficulty in filling job and linked the ranked jobs with the compensation system and periodically reviewed job evaluation system and the resulting compensation decisions.

 

Ø  Significant Recruitment Reporting analytics, Talent analytics, operations focus on Hiring trend analytics with respect to source breakdown, ageing analysis, cost per hire, joining ratio, fulfilment index, yield per recruitment, Retention analytics -  Employee surveys, risk impact, attrition rate, attrition reason, cost of replacement, employee retention index, Training analytics involving average training hrs per FTE, Feedback analysis, training needs vs training accomplished index, Offer analytics relating to offer drop, offer accepted, cost per hire,  Exit/Turn over analytics – exit interviews data, turnover by position, geography, skill set, demographics, function were performed with excellence across these sub divisional HR Data sets.

 

Ø  Adopted and Executed state of art HR Analytics best practices by determining HR critical outcomes, creating cross functional data team, assessing outcome measure, analyzed data, built program to execute, measured the final outcome and reduced risk and liability to the greatest extent possible.

 

Ø  An experienced Technology / Operations management professional managing operations, process and optimization of our process driven shared services operations team, ability to work in a fast-paced environment and instrumental in sustaining and expanding our foot print into multiple teams and continuously working closely with various business stakeholders to develop varied solutions ranging from automation, optimization, performance improvement for strategic business and operations programs on a regular basis.

 

Ø  Having a strong passion to dive deep with strong project management skills with a focus on simplification and optimization, high level of customer focus, proven track record of transforming operations performance data into digestible and actionable insights, a self-starter, comfortable with ambiguity, strong attention to detail and the ability to create a vision that includes goal setting, strategy development, execution and optimization.

Ø  Lead the core operations team across multiple programs by setting the vision, direction and culture of the team and collaborated with internal/external partners to build roadmaps by creating team strategy and vision as part of the ongoing process improvements, continuously driving improvements in quality, productivity, customer experience, program, people metrics and equally influencing business teams to prioritize changes and present key improvement strategies for sustainable progress and development.

 

Ø  Manage individual and team performance expectations and goals, monitor service levels and hold the teams accountable to meet and exceed performance targets by resolving performance barriers as needed, created a culture of accountability, transparency and collaboration to perform rapid deep dives into root causes of defects and implement scalable solutions to mitigate recurrence.

 

Ø  Collaboratively delivered sophisticated metrics dashboard for the various programs to monitor metrics, drive improvements and responsible for planning and deliverables for multiple programs, including headcount planning, hiring, infrastructure and utilization.

 

Ø  Developed mechanisms to communicate with leadership and partner teams - Weekly/ Monthly/ Quarterly reviews and device plan of action on the opportunities, implemented bar-raising programs aimed at hiring and developing top talent and build career development road-map, people management and mentoring talent to grow & control attrition.

 

Ø  Responsible for people and project management skills by conducting in-depth analyses, thinking big, identified game-changing opportunities and deliver solutions that are technology based, highly scalable and flexible - while maintaining good people, customer and business partner focus.

 

Ø  Demonstrated hands on execution in a dynamic operational environment and lead at strategic and tactical levels by diving deeply into metrics, excellent analytical skills, experienced in using data, metrics to measure impact, determine improvements and the ability to problem-solve using creative thinking and innovation.

 

Ø  High threshold for working and thriving in an ambiguous, fast paced environment with a proven ability to manage multiple, competing priorities simultaneously, aptitude to quickly learn new systems, ability to operate simultaneously in both tactical and strategic modes, think strategically and creatively while applying sound business judgment and quantitative analytics to the ongoing business requirements

 

Ø  Worked closely with the Business team to help drive HC strategies and that includes active involvement in the performance appraisal process for the LOS, drive functional and cross-functional initiatives, coordinating with peers from other locations to work on common projects, as and when required, coordinating with HC Shared Services teams for various inputs, relating to the employee life cycle, thorough understanding of Human Capital policies and processes for 100% closure of HC queries, deep understanding of the business and the competitive landscape, coordinating with the recruitment team to maintain necessary dashboards, assisting in change management initiatives, executing employee engagement events from ideation stage to the final execution, coordinating with multiple stakeholders , building strong connect with internal stakeholders through constant engagement, adopting a proactive approach towards appropriate planning and prioritization of tasks, planning and rolling out various interventions and providing exit coordination and query management

 

Ø  Key responsibilities include Managing a global HR Support teams, HRSS/HRIS employees at various levels, proactively partners with our IT and the HR Information Services team to support ERP Systems configuration, upgrades, and business initiatives, managing case management tool for the HRSS team to use, in order to receive work from the business, and communicate with other areas of HR; utilising this technology to refine our processes and provide key data analytics to the wider HR, supports HR Business Partners, driving the data for all HR planning cycles, proactively partners with HR teams globally with a focus on process improvement, accuracy, and compliance, responsible for the input, implementation, and identification of improvement opportunities, for all HR transactions and service delivery processes and recommending solutions as lead ambassador of the user experience.

 

Ø  Ensures that all process related administrative reports, processes and audits are completed accurately, timely and in compliance as per applicable guidelines and oversees the development of reports from HR systems involving employee data including but not limited to: talent acquisition, attrition, performance, pay, employee engagement, talent and development.

 

Ø  In addition, responsible for managing the Global HR/HRIS Support Team strategy, presenting results to the Global Head of Shared Services, recommending process improvements, whilst connecting with senior stakeholders throughout, responsible for process improvement, including evaluating existing systems and procedures, providing recommendations for changes and improvements, and implementing changes, consults to determine user needs, reporting requirements, and areas where procedures need streamlining in a high-growth environment, oversee analysis of data and develop presentations to communicate findings on metrics, trends, and variances, oversee ERP upgrades, testing practices to ensure that upgrades run seamlessly, accountable for HR data integrity, reporting, and management, serve as the project leader for all new projects involving HR data, system changes, and implementation of new software and also oversee and Manage relationship with vendors.

 

Ø  Act as a Process mentor / champion for process improvement initiatives, transformation, expansion, understood, build, monitor capabilities of SSC as per accepted global standards and work to enhance capabilities to become Centre of Excellence, created and executed roadmap to transform operations using deep domain expertise, latest technologies and owned the implementation of new technologies to improve overall operations.

 

Ø  Responsible for the Hire To Retire function, overall performance and delivery of services to Group Operating companies) meeting and exceeding agreed KPIs and SLAs defined between Operating Companies, delivering high quality of services within a strong internal control framework, playing a critical role in building the capability and standards which will support the development and sustainability by ensuring service delivery excellence

 

Ø  Strong expertise in Hire to Retire/HRIS including best practices, technologies, processes, procedures and tools, deep understanding of HR function from a service delivery point of view, ability to thinks strategically; taking a balanced short and long-term view when solving problems; ability to utilize information from a wide variety of sources, experience in supervising managers of multifunctional global teams in and delivering high quality outcomes and results.

 

 

      Work Experience

 

 

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Quantiv – Director                                                            August – 2023 – Present

 

·         Transformational delivery of technology and social impact projects

 

CMA CGM SSC - Global Business Services) Chennai, India      July 21, 2014 – May 02, 2023                                                     

(3rd LARGEST Shipping & Logistics organization in the world & HQ in FRANCE)         

PCMM & CMMI level 3 certified organization

Headcount = > 150000 plus Employees globally

         Subsidiary locations & Service coverage: >150 plus countries

         No of Customers supported: >150 country subsidiary offices across the globe

 

Position: General Manager – Assistant Director Level :

 

Global HR Systems & Project Management Applications Implementation, Support & Delivery

 

Main focus & Key tasks – Global HR Systems SAP – Success Factors implementation,

HR Applications support, development automation, delivery, support, operations, MIS, analytics

Project management, HRIS Technologies management, Global project Management tool

Administration, Resource management operations, Hire to Retire process, Metrics,Analytics,PMO,

Project Management, Hiring systems, support, ATS, MIS, Score card, dashboard, Delivery, Data

Analytics, HRIS Process, WFM systems, Customer handling, Stake holder management, Project

resource management, CMMi implementation, HR Services delivery business process designing,

co-ordination, leadership, execution, project management, team management, leadership,

transition,strategy, delivery and operations.

 

Responsibilities, Achievements & Accomplishments:

                        

  • Strategically & Operationally assisting, enabling and advising GLOBAL leadership on HRIS process, technology and delivery improvement opportunities as it relates to Human Capital Management Business Technology systems, process, IT, Infrastructure, Operations and overall management & delivery of HR technologies.

 

  • Ensure Best Practices are followed in the Enterprise as per applicable GLOBAL practices like CMMi, Six Sigma, ITIL, PCMM for successfully managing the HR Technologies function

.

  • Designed, deployed and managed a comprehensive strategy, methodology  related to SAP, Success factors HRIS Technologies implementation, transition, delivery for GLOBAL ROLL OUT spanning across 150 countries and greater than 1,00,000 employees.

 

  • Responsible for HR business process engineering, Solution Modelling, improving

business process efficiency, continuous engineering of functional process, Business applications

flow, management of HR TECHNOLOGIES product & applications in a heterogeneous environment.

 

  • Responsible for Strategic planning, Performance management of HCM Technologies System applications, Applicant tracking systems, hiring life cycle process, operations and consistently worked with users, business and technical stakeholders on defining changes and enhancements to global HRIS roll out.

 

  • Served as a subject matter expert and responsible for the entire HR Technologies Architecture and its integration points with strong analytical and troubleshooting abilities during development, Implementation, Go-live and Post Go-Live.

 

 

 

 

  • Applied and performed human capital analysis and interpretation of results in a business context.

 

  • Understanding and anticipating customers’ needs and took action to provide high quality products and services to exceed their expectations by using a rational and systematic approach.

 

  • Demonstrated experience creating and designing strategy and implementing strategy from end-to-end with broad base HRIS & technology management experience, with proven results and operational excellence for all HRMS systems, processes and activities.

 

  • Leveraged my experience, expertise and confidence with high ambition, drive and achieved challenging organizational, work related and career goals and eventually pushing work to completion and success.

 

  • Designed and executed innovative and cost-effective HR Solution business process models and operational flow into the product architecture to meet organization’s growth objectives.

 

  • Experience working in a high growth, fast paced business environment, successfully demonstrated the ability to remain flexible and quickly adapt/change as business needs change. 

 

  • Excellent business functional experience including Production stabilization, maintenance, support, ticket process, escalation management, issue resolution, application change requests, assessment of applications performance, applications testing, co-ordination with the IT Teams, processes, operations, upgrades, enhancements, integration, evaluation etc

 

  • Analyzed gaps between current business processes & Best Practices and recommended a preferred implementation solution for all the ongoing changes and enhancements.

 

  • Providing leadership in the identification, description and deployment of metrics required to make Human Capital/Talent decisions and recommendations to drive high performance business results. All of these functionalities are represented in the dashboard.

 

  • Experienced with state of art documentation standards, process, methodologies, problem resolution and ability to effectively communicate with technical and non-technical users backed with stellar analytical, leadership and management skills to achieve constructively and accomplish all the tasks with the economics of discipline, agility, measurement, accountability and value.

 

  • Identified and captured relevant HR technologies service delivery performance metrics, Improved effectiveness of data capture and analysis, used information to identify trends and drive transformation projects without challenges and constraints.

 

·         Reviewed and implemented several internal HR projects, automation, transformation operational reporting, process data and integrated with our product systems.

 

·         Able to independently run the HR Shared services portfolios of employee life cycle like Onboarding HRIS, database management, Transfers, Confirmation, offboarding, Time and leave management, HR and vendor compliance etc. with operational excellence to create the best employee experience, Design, refine and execute the overall HR shared services processes improvement and HR digitalization strategy in-line with organization.

 

·         Set and manage Hire to retire tower performance and strategic direction, while ensuring smooth delivery of day-to-day operations (e.g Recruitment, Onboarding, Employee lifecycle, L&D, Payroll and Benefits administration etc.), leading a team of H2R professionals to ensure that overall delivery of services is within agreed KPIs and SLAs and ensuring high quality service and drive transformation within HTR.

 

CPH Systems & Analytics -   Chennai, India                                Jan 2010 – July 2014

 

Position:

Head HR Technologies - HCM, Operations, MIS, Business Analytics & HRIS Technologies.

 

Main focus & Key tasks :  – HR Analytics, Product architecture, HR, Recruitment analytics,

HR Talent Metrics, e-recruitment, PMO, Project Management, HRIS, HR MIS, HR Analytics,

Product development, Applicant tracking system, Recruitment process management systems,

Reporting dashboard, Recruitment operations metrics, business process designing, operations,

co-ordination, leadership, execution, project management, support, team management,

project ownership, hiring process life cycle analytics, HRIS Integration & reporting.

 

 

Responsibilities, Achievements & Accomplishments:

                        

 

  • Designed, deployed and managed a comprehensive strategy, methodology  to collect, analyze and present HR/Talent Reporting data, including dashboard and scorecard through the software.

 

  • Responsible for Recruitment business process engineering, Solution Modelling, improving

business process efficiency, continuous engineering of functional process, Business applications

flow, management of HR Analytics product & applications in a heterogeneous environment.

 

  • Identified and captured relevant HR, Staffing, Recruitment process, performance metrics,

Improved effectiveness of data capture and analysis, used information to identify trends, drive

change, assess progress, responsible for data integrity and understanding market conditions

for targeted sources and prepared distinct and effective analytics for decision making and

translated all of these business process into our product portfolio.

 

  • Responsible for Strategic planning, Performance management of Recruitment Business Systems applications, Applicant tracking systems, hiring life cycle process, operations and consistently worked with users, business and technical stakeholders on defining changes and enhancements to Recruitment management system.

 

  • Served as a subject matter expert and responsible for the entire CPH Metrics 2.0 Recruitment analytics Architecture and its integration points with strong analytical and troubleshooting abilities during development, Implementation, Go-live and Post Go-Live.

 

  • Employed modelling and forecasting techniques and process to create a predictive approach to HR/Talent Analytics, optimizing and driving high performance and performed extensive research to identify best practices in HR/Talent analytics including the establishment of targets for all dashboard elements.

 

  • Applied and performed human capital analysis and interpretation of results in a business context.

 

  • Understands and anticipated customers’ needs and took action to provide high quality products and services to exceed their expectations using a rational and systematic approach.

 

  • Demonstrated experience creating and designing strategy and implementing end-to-end with broad base HRIS & Talent analytics experience, with proven results and operational excellence for all CPH Metrics 2.0 systems, processes and activities.

 

  • Leveraged my experience and confidence with high ambition, drive and achieved challenging organizational, work related and career goals and eventually pushing work to completion and success.

 

  • Reviewed and implemented HR & Recruitment operational reporting and process data like Manpower reports, Manpower forecasting & planning, manpower statistics and integrated with our product systems.

 

  • Developed a recruiting and resource management reporting product function that is flexible enough to quickly respond to the ever changing priorities by adapting and applying new approaches to different scenarios.

 

  • Responsible for Reporting features like Budget planning, Man power forecasting, operations planning, cost per hire computation, recruitment operations statistics, quality of hire metrics, effectiveness metrics, business controls metrics, tracking, monitoring and reporting on costs and performance throughout the year consistently in a timely manner through the recruitment dashboard and scorecard.

 

  • Designed and executed innovative and cost-effective recruiting models business process and operational flow into the product architecture to meet organization’s growth objectives.

 

  • Experience working in a high growth, fast paced business environment, successfully demonstrated the ability to remain flexible and quickly adapt/change as business needs change. 

 

  • Excellent business functional experience including Production stabilization, maintenance, support, ticket process, escalation management, issue resolution, application change requests, assessment of applications performance, applications testing, co-ordination with the IT Teams, processes, operations, upgrades, enhancements, integration, evaluation etc

 

  • Analyzed gaps between current business processes & Best Practices and recommended a preferred implementation solution for all the ongoing changes and enhancements.

 

  • Providing leadership in the identification, description and deployment of metrics required to make Human Capital/Talent decisions and recommendations to drive high performance business results. All of these functionalities are represented in the dashboard.

 

  • Experienced with documentation, problem resolution and ability to effectively communicate with technical and non-technical users backed with stellar analytical, leadership and management skills to achieve constructively and accomplish all the tasks with the economics of discipline, agility, measurement, accountability and value.

 

·         Carry out people management responsibilities in accordance with the organization's policies and applicable laws, plan, assign and direct work, appraise performance; provide feedback and coaching, and reward and discipline employees, provide opportunities for learning and self-development, and facilitate the development of technical competencies, continuously strive to build a culture of high-performance and facilitate effective teamwork and builds collaborative relationships internally and externally

 

·         Responsible to ensure that the service and support teams have robust systems and processes, Metrics/Reports in place and support diverse projects/assignments, developed and implement data management strategy and plans, including documentation, scales, to support, contribute, and integrate with the organizations business plan and provided general coordination and data management with respect to Services and operations

 

                               

        ASG, Inc . Cleveland, Ohio {USA}                                                Jan 2008 – Jan 2010

         Position:  Head HR Systems & HRIS Technologies.

         Clientele – Nestle, Gerber, Novartis ( 50000 -100,000 employees )

         Key tasks – ERP, SAP HR, Roles & Reporting Analytics, HR Reporting, Payroll reporting

         implementation, Operations, Analytics, Resource management, Staffing, SAP HRIS, MIS, Project

         Management, Delivery, HR Systems analysis, Business process management, HR Services

         Delivery, Client management, Process excellence, Global Shared services operations & support

        

Responsibilities, Achievements & Accomplishments:

 

  • Strong skills in HR, HRIS technologies, operations in a BPO, Back Office SSC,GBS environment.
  • Excellent subject matter expertise on HR Systems implementation and a point of contact on SAP HR Implementations on mission critical projects with fortune 100 corporations.
  • Worked with the clients on HR Modules operations functions as it relates to ERP, SAP HCM, Payroll, PA, OM, E-Recruitment, ADP,TM, Portal, Roles, Security, Authorization, Reporting, Finance, GL, AR, AP, Solution Architecture, Business Analysis, Project Management,  Applications Integration, ERP solutions implementation and Production support operations.
  • Pioneering SAP HCM Reporting supporting and managing projects with multi-discipline diverse teams, information systems/processes, applying principles of project mgmt,change management, HR Systems, process, databases, IT applications, Information data flow, release of information. Organization, facilitation, communication, coordination, presentation skills, strong influence skills, decision making, problem solving, evaluation  assessment processes and project management.
  • Performing Business Process Engineering, Process design and Management of SAP HR functional business solutions within the SAP Globe environment in Nestle.
  • Instrumental in designing the technical configuration requirements, functional design documents, technical design documents as part of new technical developments and SAP enhancements.
  • Analyzed SAP Roles, Reports, Authorization and Business Applications Security from the techno functional perspective and Implemented solutions for GO Live implementation.
  • Constantly engaging other diverse work streams like Health and Welfare, Benefits, 401k, Employee service centre, Leaves of Absences, EDM – PA, OM, Payroll, Time management, Change Management, Infrastructure, Roles, Reporting, Security etc with significant contribution in the configuration of SAP HR business systems with all the dependencies and inter dependencies constantly addressed and resolved as part of SAP Globe implementation.
  • Scoped out the Readiness assessment and part of the team in planning a BIG Cut over strategy towards SAP GO LIVE.Interfaced and worked with a distributed architecture of teams, systems, locations in a multi national dynamic Shared Services Environment.
  • Been part of Data conversion team and involved in the collection of data for building up the client SAP Org structure in the implementation. Having End to End implementation experience with Fortune 100 corporation. Involved in the SAP HR Production support solutions recommendation including Post GO LIVE Management, support, Escalation and ticketing process, Roles, security authorization issues management, PA, OM Transactions, Data entry errors & resolution methods, Payroll, Time management day to day production support solutions, Auditing and updating the system based on the dynamic Org management changes and business process transactions.
  • Perform HR Applications user support, trouble shooting and enhancement & Managing the HR Business Applications in a heterogeneous Environment with interfaces to multiple third party systems and vendors.
  • Managing the processing of day to day HR Applications business transactions including Personal Data, Hires, Rehires, Transfers, Promotion, Termination, Maintaining and Display Master Data, Org units, jobs, position changes, cost centres and updating the HR Applications in a systematic manner.
  • Responsible for HR Applications security, roles assignment, authorization & Reports across HR Modules, advised the business users and empowered them to manage their activities within their business scope as per the process.

 

       Xambala, Inc.   {USA & India}                                                          July 2004 – Jan 2008

         { A Fabless Semi conductor – ASIC Design company }

 

        Position: Head - Resource Management – Recruitment, HRIS, MIS, Operations, Systems,

         HRBP, Project management, PMO, HRBP, Capacity planning, Manpower forecasting, work

         force management, Work force analytics, Business planning, Budgeting and HR Reporting.

      

        Key Tasks: HR, HRIS, Reporting, Analytics, Process improvements, Talent Acquisition, Operations,

         Hiring management, End to end recruitment life cycle, On boarding, Post hire, Administration,

         Business Analysis, Applications implementation, Project management, Leadership, Delivery,

         Status reporting, Work force planning, MIS, HR / HRO Transition etc.

        

Responsibilities, Achievements & Accomplishments:

 

  • Proactive leadership, consensus-building and decision-making with business and executive management on all the HCM, Talent Acquisition, Operations, Systems implementation and Financial requirements.
  • Very Good experience on the entire HR Function such as Man Power Planning, Employee Performance, Rewards Appraisal measures, Training and Induction, Employees Satisfaction, Career, Compensation, Payroll, Benefits Plans and other core functionalities surrounding the domain of Human Resources.
  • Monitoring staffing program activities with cross functional resource teams to ensure assigned job responsibilities are delivered on schedule and on budget.
  • Setting operational benchmarks and standards to be achieved and maintained by one and all in the team.
  • Providing executive updates to senior leadership on program status, challenges and additional support required

Ø  Maintaining high visibility on day-to-day activities with project teams, while also ensuring sufficient face-time with key executives/stakeholders.

Ø  Provided proactive and close mentoring of team members as it relates to the process and metrics. An active participant on all business critical engagements and a successful solution strategist encompassing the core HR Domain in the BPO/Back office/Shared services environment.

Ø  Managed processes and support culture relating to mentoring, counselling, goal setting, performance feedback and career planning. Fully responsible for the Hiring and staffing management and operations besides systems implementation and supporting cross functional requirements.

Ø  Hands-on experience in HR systems configuration and full life cycle implementation processes including requirements gathering, GAP analysis, Blueprint and Post Go Live production support.

Ø  Responsible for End to End management of HR Business Applications.

Ø  Architecturing solutions to challenging business problems and customising the new business requirements with seamless integration of new functionalities and enhancements into the systems.

 

 

 

 

 

 

        Galaxy Resources, Inc.  {Chennai, India}                             June 1994 – June 2004

    

         Position: Head – HCM & Resourcing Projects Business services

        Clientele – Served multiple industries across the globe – Staffing & HR Services

         Key Tasks: Client management, P&L,HCM, Talent Acquisition, Analytics, Recruitment, HRIS,

         process, hiring activities, offer management, on boarding, induction, post hire activities, Vendor

         mgmt, Team management, Client management, Stake holder relationships, Business Partnering,

         Audit, Salary Budgeting, Operations, Manpower planning, Project management, Systems

         Implementation, Workforce planning, Man power forecasting, HR Reporting, work force

         Management, HCM / HR / Recruitment process transition, HRO, Transitions & Delivery

        

        

         Responsibilities, Achievements & Accomplishments:

 

  • Assisting and advising leadership on process, technology and delivery improvement opportunities

as it relates to Human Capital Management Business Processes, IT Systems, Infrastructure, Operations and overall management of the organization.

  • Ensure Best Practices are followed in the Enterprise for successfully managing the HCM function.
  • An astute practioner in Human Resource Management, Talent Acquisition, Staffing and Recruitment, HR Systems implementation and management, Training and Development, Employee Relations, Compensation surveys & Performance Appraisal, Induction and orientation, Team Management & delegation of tasks, Metrics, MIS and Reporting, Budgeting, Man power planning, interviewing skills & management, Continuous process improvements, co-ordination and follow ups, excellent skills in drafting policies, procedures and guidelines, Planning, development and deployment of recruiting strategies to attract top talent, excellent organizing ability from start to finish on all assigned responsibilities and tasks and a proven process expert and a change agent.
  • Ensuring accurate, monthly payroll process in co-ordination by auditing the payroll registers & various reports, including special payments to be added, salary hold cases, maintaining variance reports.

·         Ensuring smooth execution of full & final settlement process for exited employees within prescribed timelines & approvals, procedures and ensuring smooth exit experience of employee as per company policies & procedures, with due clearances & relevant updates to systems & processes.

  • Conducting new hire actions and HR sessions as part of the monthly orientation program for new joiners.
  • Conducting exit interviews, analysing key exit trends and highlighting to HR Leadership as necessary
  • Ensuring employee information is uploaded accurately in the medical insurance system & relevant insurance data sent to the medical agency at appropriate timelines. Co-ordinating with the agency for fast resolution of employee queries and claims payments.
  • Developing HR monthly dashboards, providing relevant MIS to finance team & to business teams as per requirements
  • Co-ordinating with the compliance support team to ensure all HR compliances filed as per the compliance tracker, supporting compliance team with required data at regular intervals, ensuring PF data submission on monthly basis to compliance team, handling any escalations related to PF
  • Ensuring all personnel files are updated with relevant documents as per audit requirements
  • An ardent systems and process professional leveraging technology, functional and management skills across all areas of the function.

 

 

 

 

 

 

 

Education

 

Period

Education

1991 – 1994

Bachelor’s degree programme

Guru Nanak College, University of Madras

Bachelor of Commerce – B. Com.,

Grade – First Class

1994 – 1996

Master’s degree programme

University of Madras

Master of Commerce  M.Com =Master of Business Administration =  US MBA

Grade – First Class ( Certified by Trust forte corp, NY, USA.

1996 - 2021

Certification & E- Learning programmes

Advanced Diploma in Computer Applications from NIIT.

With the grade of Excellent.

 

Advanced Diploma in Oracle RDBMS from Brainware Institute.

 

SAP HCM Training completed in 1996

 

Oracle apps Master’s certification from ORACLE CORP

 

KPMG CMMi Level 3 Certified

 

Participated and Completed several Organization wide training programmes on ISMS, BCP, BCMS, CMMi,PCMMi, ISO, Six Sigma, ITI, Project Management, Analytics, Ethics, Leadership, GDPR,QMS etc.,

 

 

 

E - Learning programmes  

 

E-Learning programmes

Details – Via EDX Platform

Date

Wharton business school

Business strategy for competitive advantage

Jun 03,2021

Harvard University

Causal diagrams – Drawing assumptions before conclusions

Apr 22,2021

Harvard University

Exercising Leadership – Foundational principles

Jan 26,2021

Harvard University

Leader’s of learning

May,2021

 

Harvard University

Statistical interference and Modelling – High Throughput

Oct,2021

 

MIT

Management in Engineering

Sept,2021

 

MIT

User innovation & Entrepreneurship

Sept,2021

 

MIT

The Analytics Edge

July,2021

 

Wharton business school

Managing the value of customer relationships

July,2021

 

Wharton business school

Strategic Management

Aug,2021

 

Stanford University

Introduction to Probability Management

Aug,2021

 

Imperial college business school

Introduction to Corporate sustainability, Social innovation & ethics

July,2023

 

Harvard University

Principles, statistical and computational tools for Reproducible Data science

Aug,2024

Artificial Intelligence

AI, ML, Data science…ongoing.

Jan,2025

 

 

 

Technology Skills

 

Technology

Tools & Software

Reporting & Analytical tools

Business objects, SAP BW, Bex Analyzer, Tableau, Minitab, Statistica,

ETL

Informatica, Data stage

ERP Systems

SAP HRIS, HCM, Success factors, HRMS, Peoplesoft, Oracle

ATS

Taleo, ICIMS

Programming Languages

C,C++,JAVA,PHP,Dot Net

Ticketing tools

Zen Desk, Service NOW.Ask HR

Analytics

Tableau, SAS,SPSS, Minitab, Statistica, SAP Bex Analyzer

Data validation

Weighting, tabulation

Statistical Techniques

Regression analytics, exploratory data analysis, bootstrapping, Cluster analysis, collaborative filtering, stratification and time series analysis and decision trees

Benchmarks, Standards, Process & Methods

CMM, CMMi, Six Sigma, PMBOK, Cobit, Coso, Sox, Audit, Compliance,Reporting, Lean, TQM,QMS,ISMS,ISO,ITIL,GDPR.

Business process tools

Workflow analyzer, staffware, action works, cross flow, clear soft

 

Office & Business applications

Word, Excel, Power point, Visio, MS Project, Multiple operating systems, databases and methodologies

Infrastructure

On premise, Cloud, hybrid and multiple infrastructure high availability environment

 

Artificial Intelligence

AI, ML and ongoing learning