PO Box 2489, Maple Grove, MN 55311 
                     (763)537-4451 dmatzner@yahoo.com

JOB OBJECTIVE:  A full time position in OS/390 / CICS tech support,
      as a system programmer or leader.  
  
CAREER SUMMARY:  20+ years of System Programming experience, with a
     variety of experiences with CICS and related software.

DESCRIPTION OF SKILLS:  I am an experienced problem solver with a wide 
     variety of OS/390 software.  Well-versed in CICS internals, RDO 
     definitions, SMP/E installation and maintenance, problem 
     determination and resolution, performance tuning, dump-reading, 
     region-building, security(ACF2, mostly), CICS exits, CICS to DB2
     connection, planning, upgrading, and system products(Abend-Aid/FX,
     CA-ACF2/CICS, Xpediter/CICS, TMON, OMEGAMON/CICS).  Very competent
     with SMP/E, VSAM, COBOL, assembler, REXX, JCL, TSO, SDSF.
     Experienced with CICSplex, CPSM, VSAM/RLS, DB2, IMS database creation
     and debugging, CA-ACF2, CA-View(SAR), DFDSS, FDR, CA-7 scheduling, 
     SYSB, application programming(CICS and batch), disaster recovery,
     ADABAS, IDMS, Panvalet, ADR-Librarian, VM/CMS.  Working knowledge
     of OS/390 system programming, VTAM, SNA, CA1, OPS/MVS, Sysplex,
     Bookmanager, SMS.  Competent with Excel, Word, MS Project, Windows.  

     I am systematic and creative, and have created numerous tools to 
     speed up daily tasks, aid in problem resolution, stress-test new
     software, and add quality-control to system programming.  As a
     consultant, I was frequently shifted to difficult problems, and have
     resolved some very difficult storage-violation and performance
     problems.  I know how to work with application programmers and
     operations people, having done both jobs.  I know how to 'hit the
     ground running', as I have oriented myself to a new organization
     frequently.  (As an employee of a consulting company I worked in over
     20 shops, in 12 years).

WORK HISTORY:

1998-present: Action Resources, Inc., my own company.  Four clients:
     American Family Insurance - Madison, WI, Unisys - Carpinteria, CA,
     Citicorp - Sioux Falls. SD, and Target Corp - Minneapolis, MN. 
 American Family Insurance, Madison, WI. (Mar 2003-present)  (Insurance).  
     Planned and upgraded 65 regions from CICS/TS1.3 to CICS/TS2.2 in a
     24x7 environment.  Upgrade to CICS/TS3.1 in progress. Upgraded CICS
     Transaction Gateway from 5.1 to 6.0.   Shortened weekly CICS downtime
     from (avg)80 minutes with three outages per week to one 4-minute
     outage per week. Performance tuning using TMON and SMF/MICS. 
     Resolution of complex storage violations.  SMP/E install of Compuware
     products (XPED/TSO, XPED/CICS, ABEND-AID/CICS, CSS)and CICS maint. 
     Resolution of daily problems involving tables, DB2 connections, MQ
     connections, temp-storage, region sizing, ISC/MRO connections,
     ADABAS/NATURAL, Oracle, VSAM. On call in rotation.  Wrote several
     productivity tools in REXX, Cobol, assembler.  Wrote exit to reroute
     CICS messages.  Set up CICS for Java, and tested Java samples.  Made
     plan for modernizing UCTRAN scheme.  Wrote two demonstration CICS SOA 
     Webservices (provider and consumer).  Started a CICS wiki. 
     Championed threadsafing and threadsafed a major  transaction.
     Eliminated terminal clashes by modifying the autoinstall program. 
     CICS rep on the Endevor conversion team.  Wrote a program to clean 
     up CICS temp storage queues from batch.   Improved LE parms.
     Modified NATURAL/DFHZNEP program to suit client.  Championed 
     conversions to PDS-E.   
 Unisys Global Outsourcing, CA. (2001-2002)  (Medicaid outsourcer).  On 
     short notice, took over as the system programmer of twenty TS1.3 
     regions in a 7X24 production environment.  Solved day-to-day problems
     in CICS, CA-View(SAR), SYSB, and CA-DRAS.  Made performance 
     improvements.  Upgraded Omegamon/CICS, CA-ACF2/CICS, AbendAid/FX,
     CA-ENF.  Implemented CICS Universal Client in various regions.  Built
     CICS regions.  Advised ACF2 person.  Aided MVS person in implementing
     Work Load Manager.  Cleaned, organized, standardized.  On call with
     pager 7X24.  Maintained documentation.  Updated Bookmanager. 
 Target Corp (1998 to 2000) (retail).  In a high availability 7X24 
     environment, upgraded and/or implemented products (CICS 4.1 to TS
     1.3, CPSM 1.2 to 1.3,Abend-Aid/FX, Xpediter, MTPBATCH, SYSJ).  As
     part of a team, renamed the applids, sysidents, and system datasets
     of 35 CICS regions.  Also as part of a team, designed and implemented
     a methodology for maintaining software for three data centers.
     General debugging.  Designed an autoinstall program, which was
     activated in 150 CICS's.  On call in rotation. 
 Citicorp, SD (2000) (banking).  Cobol/CICS development on credit card  
     systems. 

1996 to 1998:  National City Corp, OH (banking). Installed and implemented
     CICS T/S1.1 and a pilot CICSplex system using VSAM RLS and VTAM 
     generic resources.  Wrote an assembler autoinstall program for the 
     CICSplex environment  for 35 production regions/150 test regions. 
     Through diligent testing, uncovered a bug in VSAM RLS(APAR OW30943). 
     Used TMON, Abend-Aid, Sysplex, DB2 interface, SMP/E, Bookmanager, 
     ACF-2.  Optimized LSR for very active VSAM files.  Documented. 
     On-call on rotation.   

1984 to 1996: Dowling Associates, a consulting company. Consultant/
     contract tech support. Installed, tuned, debugged, documented a wide
     variety of mainframe software products. Advised management and
     application programmers. Specialized in CICS, from 1.6 thru 4.1. Also
     did extensive work with IMS/DB and DL/I, VSAM, COPICS, MVS JCL, VSE
     JCL; also worked with SMP/E, DB2, TMON, OMEGAMON, VTAM, GDDM, DISOSS, 
     QueryDLI, UCC1/CA1, IDMS, VM, CMS, Wizard Mail, CICSPARS, RACF, BMC 
     ReorgPlus, Panvalet, Boshelp, DMS, CSP, FDR, VPS, SAS, and BMS/GT. 
     Wrote/maintained CICS COBOL, batch COBOL, assembler, REXX. In 12 
     years I worked at more than 20 sites in ten states for Dowling
     clients.  On call (pager) for 12 years.   
 Some of my significant contributions while at Dowling:
  Goodyear Tire, Akron, OH (1992 to 1994):  Took over as system programmer
     of three production CICS systems after an employee left suddenly. 
     Upgraded CICS in a difficult situation.  Upgraded IMS/DB from 1.3 to 
     3.0.  Redesigned application code that altered CICS control blocks, 
     preparing for CICS V3.  Devised a way to replace vendor software that
     required mods to CICS code.  Rescued a DISOSS system that had severe 
     pointer errors in data files.  Documented 200 assembler programs and
     macros of 'system enabling' software that were previously 
     undocumented.
  Mine Safety Appliance, Pittsburgh (1990 and 'as needed' until 1995): 
     Resolved nine software bugs in an environment that was experiencing 
     daily outages during peak sales.  Tuned CICS and IMS HDAM databases. 
     Split one CICS into two CICS's for better performance.  Supervised 
     installation of COPICS, a CICS/IMS application installed with SMP/E.
     Installed VPS. 
  IBM, Owego, NY (1989 and 1990).  Wrote a product installation system in 
     TSO CLIST for installation of MTO/DOD COPICS.  Wrote instructions for
     technical personnel installing this package. 
  Logan Aluminum, Russellville, KY (1984)  Crash project. This company 
     needed a production datacenter in six weeks.  Installed CICS 1.6, 
     Total, Panvalet, and related products, while my co-worker installed 
     MVS, VTAM, 8100 software.  Cloned copies of applications running 
     under older releases of software, and made them work.    
  Wm Wrigley Company, Chicago (1986). Solved a nightmare CICS storage 
     violation that was causing an order entry CICS to crash frequently 
     (2-3 times per day), idling workers and trucks.
  Morse Controls, Hudson, OH  (1985 and 'as needed' until 1993) Under VSE,
     installed COPICS, Panvalet, Tempus Link, Wizard Mail.  Did DL/I DBA 
     work - created DBDs, PSBs, debugged DL/I  problems.  Installed CADAM 
     under VM.  Modified a VTAM logon screen for customer dial-in over 
     TYMNET.  Modified USSTAB.  Added terminals and a controller. 
     Customized a 3174 controller.
  Penton Publishing, Cleveland, OH (1986)  Through analysis of tuning
     data, identified a CICS/IMS/COBOL application that had a design flaw. 
     Changing the program allowed client to delay their order for a bigger
     CPU by six months, saving $60,000.

1981 to 1984: State of Alaska,  Anchorage, Alaska  CICS system programming.  
1974 to 1980: Four years of operations, and two years of COBOL programming. 
   
EDUCATION:
  South Dakota State University, B.S. in Mathematics.  Various courses by  
  IBM, Online  Software, Verhoef.  Dale Carnegie Human Relations.  Landmark
  Education curriculum.

EXTENSIVE TECHNICAL WORK HISTORY AVAILABLE upon request.               
PERSONAL:  Citizenship: US   
REFERENCES: References available upon request.