Dear Recruiter,
I am an award-winning Technical Writer / Desktop Publisher
with a proven track record of providing my corporate clients
with high quality, reasonably priced internal and external
publications for the past 18 years. My technical publications,
User Guides and templates are currently in use worldwide by
numerous corporations, from small and mid-sized firms to
Fortune 500 companies.

Enclosed is a partial chronology of my completed projects.
Please take a moment to review this document and feel free to
contact me if you or any of your corporate clients require my
contract publication services.

I am happy to offer you any of the following three options:
 * One-on-one discussion by phone or in person � call me at
   (847) 428-7930
 * Top-level references from corporate clients
 * Work Samples via my Web site
   (www.TechnicalWritingServicesInc.com)

Thank you for your consideration,
Robert D. Sperlazzo, President
Technical Writing Services, Inc.


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PROFESSIONAL SUMMARY: Award-winning Technical Writer /
Desktop Publisher -- Nearly two decades of service in the
Chicago area and remote projects; Certified: Master of
Written English.

Selected Contract Projects
1989-Present

 * AC NIELSEN, Schaumburg, IL (2008)
   Systems-Software: Co-wrote System Architecture Overview
   manual for Kraft General Foods.

 * NEWLY WEDS FOODS, Chicago, IL (2006-08)
   Commercial Food Manufacturing Equipment: Revised Equipment
   and Line Operations / Job Skills Training manuals.

 * NORTHWEST COMMUNITY HOSPITAL, Arlington Heights, IL (2006)
   Disaster Recovery / Systems-Software: Wrote Disaster
   Recovery Procedural Guides for IT Security Dept. at major
   hospital.

 * PEPSI AMERICAS, Schaumburg, IL (2006)
   Disaster Recovery / Systems-Software: Created Disaster
   Recovery Procedural Installation and Setup Guides,
   templates/forms.

 * COLE TAYLOR BANK, Rosemont, IL (2006)
   Financial / Banking / Systems-Software: Wrote or revised
   User Guides, Installation Guides, Troubleshooting Guide,
   etc., for check image software used to scan and make
   electronic bank deposits.

 * EMC, Chicago, IL (2005-06)
   Information Technology / Data Warehousing: Produced, edited
   and formatted technical manuals, documents and reports,
   including Data Profiling Assessment, Migration Projects,
   Storage Array Management, Project Management Processes,
   etc.

 * IBM / CHICAGO PUBLIC SCHOOLS, Chicago, IL (2004-06)
   Education / Infrastructure / Application Support /
   Systems-Software: Compiled Operation Configuration and
   Acceptance Test Results manuals; Revised IBM Chancery SMS
   systems-software training modules and IBM Student
   Information Management (SIM); Revised systems-software
   Administrator manuals.

 * IBBOTSON ASSOCIATES, Chicago, IL (2004)
   Financial Industry / Systems-Software / Online Help:
   Created manuals for Web-based asset allocation and
   investment knowledge tools in a Web Services (XML) and FIX
   Protocol environment; Revised and updated Online Help
   system.

 * PRINCE CASTLE, INC., Carol Stream, IL (2004)
   Manufacturing / Commercial Foodservice Equipment:
   Documented various foodservice equipment products and
   procedures used by McDonalds, Burger King, Taco Bell,
   Popeyes, Jack In The Box, etc.

 * SEARS, Hoffman Estates, IL (2003, 1994-95)
   Retail / Technical Infrastructure Outsourcing / RFP /
   Systems-Software: Updated Request for Proposal for
   technical infrastructure outsourcing; Participated in
   implementation of customer traffic forecast system and
   effectiveness-tracking system.

 * RR DONNELLEY, Downers Grove, IL (2003, 2001, 1996-97)
   Publishing / Enterprise Systems-Software: Documented
   Windows Rollout processes and updated previous
   documentation; Developed standard MS-Word, MS-Excel,
   MS-PowerPoint and Lotus Notes templates for all technical
   manuals, online documentation and intra-company
   communication; Designed and developed Content Management
   systems courseware, User and SysAdmin Manuals.

 * SANKYO PHARMA, INC., Parsippany, NJ (2002-03)
   Pharmaceuticals / Financial / Systems-Software / Web
   Applications: Documented multiple Web applications
   (Intranet) and online User procedures.

 * SHEDD AQUARIUM, Chicago, IL (2002)
   Disaster Recovery: Revised Disaster Recovery Assessment
   and Plan document.

 * PAX CLEARING CORP., (Chicago Board of Options Exchange),
   Chicago, IL (2000-02)
   Financial Trading Industry / Systems-Software: Documented
   systems-software and financial floor trading/business
   processes in FIX Protocol environment.

 * MOTOROLA, Elk Grove Village, IL (2000)
   Electronic Manufacturing / Systems-Software/ Web:
   Documented SysAdmin Guides, User Guides and Information
   Packages for the Manufacturing Cell Controller, a factory
   automation tool used to monitor wireless production
   processes and track utilization of GEM-compliant equipment.

 * LUCENT TECHNOLOGIES (Bell Labs), Lisle, IL (2000)
   Switching / Wireless / Hardware / Systems-Software:
   Designed courseware for a high capacity broadband
   traffic-processing platform that switches, processes and
   interworks voice and data streams from a variety of network
   interfaces via several protocols.

 * WM. M. MERCER, Deerfield, IL (1999)
   Intra/Inter/Extranet / Systems-Software / Disaster
   Recovery: Documented all Web hardware, Web applications,
   Web infrastructure/environment and network specifications
   for Intranet, Internet & Extranet servers; Documented
   processes for the Web Environment and Disaster Recovery,
   including Citrix-Winframe, Hyperion, Novell, Sybase, UNIX,
   MS-IIS, Change Management, moving from Development to
   Production, Help Desk, virus scans, maintenance, backups,
   switches, hubs, etc.

 * ROCKWELL ELECTRONIC COMMERCE, Wood Dale, IL (1999)
   Telephony / Client-Server / Systems-Software: Wrote User
   Guide (installation & operation) for a Predictive Dialer
   Call Center System; Revised CTI Administrative and
   Maintenance manuals; Compiled/edited technical
   specifications for a Call Center system.

 * TETRA REX, Buffalo Grove, IL (1998-99)
   Manufacturing / Mechanical / Industrial Food Packaging:
   Wrote Operator, Installation and Maintenance manuals for
   industrial gable-top food packaging machinery and
   User-interface touch-screens.

 * HEWITT ASSOCIATES / CITIBANK, Lincolnshire, IL (1998)
   ERP / Systems-Software / Online Help: Wrote online
   documentation system for Citibank PeopleSoft User Help
   Desk.

 * VIDEOJET SYSTEMS / RR DONNELLEY, Wood Dale, IL (1997-98)
   Manufacturing (Industrial) / Publishing: Manager, Technical
   Publications Dept. -- up to fourteen direct reports, both
   full-timers and contractors; Wrote Operator and Service
   Manuals for industrial/high-tech printers and Oracle
   system.

 * ANDREW CORP., Orland Park, IL (1995-96)
   Manufacturing (Industrial) / ERP / Systems-Software:
   Documented SAP R/3 procedures for Users in multiple
   modules; Wrote and conducted stand-up SAP/Windows
   Navigation training sessions for End Users classes.


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Additional Career History

1991-1993
Details Channel Merchandising Services, Inc.

CENTRAL REGIONAL MANAGER

 * Received "Employee of the Year" award, December 1992
 * Hired, trained and managed 80+ direct reports in 18 states
   for major computer-product vendors
 * Consistently maintained highest regional percentages
   throughout company history
 * Trained newly-hired Regional Managers
 * Wrote weekly company newsletter and client feedback reports


1988-1989
PTXI / Pritronix-Carterfone

NATIONAL ACCOUNT MANAGER and DIRECTOR: VIDEO OPERATIONS
(Held two positions simultaneously)

 * Saved company over $1,000,000 in service contracts and
   maintenance business
 * Supervised 11 Regional Service Managers of national
   computer service corporation
 * Monitored accounts, national in scope, in a LAN/WAN
   environment
 * Represented corporation in the field to clients
 * Directed corporate video production operations


1988
Senator Jay Wolfe for U.S. Senate Campaign

PRESS SECRETARY and MANAGER: CAMPAIGN HEADQUARTERS
(Held two positions simultaneously)

 * Member of Governing Central Committee for U.S. Senate race
 * Managed Campaign Headquarters, operations, staff and
   volunteers
 * Wrote press releases, speeches, financial appeals, official
   correspondence
 * Created and produced political ads for radio and print
   media
 * Helped win the 1988 statewide election primary


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Software Experience

WINDOWS XP/2000/NT/Me/9X/3.X, MS-DOS, OS/2:
MS-Word, WordPerfect, Lotus Ami Pro, Adobe FrameMaker,
Interleaf, MS-Publisher, Lotus Notes, Adobe Acrobat, MS-Visio,
Pro/E Wildfire, MS-Excel, Lotus 1-2-3, Quattro Pro,
MS-PowerPoint, Lotus Freelance, MS-Paint, Adobe Illustrator,
CorelDRAW, MS-Help Workshop, RoboHelp, MS-SourceSafe,
MS-Project, etc.

MACINTOSH:
MS-Word, WordPerfect, Adobe FrameMaker, MacWrite, MS-Excel,
MS-PowerPoint, Adobe Illustrator, CorelDRAW, Claris MacDraw
Pro, Claris Persuasion, etc.


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Education / Certification

 * Certified: Master of Written English,
   Brainbench.com
 * Certified: Master of MS Word Fundamentals,
   Brainbench.com
 * Certified: Fast Track to Pro/ENGINEERING Wildfire 2.0,
   PTC Precision Learning
 * Certified: English Vocabulary,
   Brainbench.com
 * Degree: B.A. in Communications (3.8 GPA),
   Columbia College, Chicago, Illinois
 * Diploma: Technical Course,
   Lane Technical High School, Chicago, Illinois
 * License: 3rd Class Radio Broadcasting License


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Awards

 * "Superior Service" Award, Atherton Group Career Services,
   Schaumburg, Illinois, June 2003
 * "Contributor of the Month," CARA Corporation, Oak Brook,
   Illinois, August 1996
 * "Employee of the Year" Award, Details Channel Merchandising
   Services, December 1992


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Et Cetera

 * Elected Dundee Township Precinct Committeeman -- since 2003
   (Vice President, Parliamentarian)
 * Chairman, Fox Valley Citizens -- 2006-2007
 * Member, Citizens for Fiscal Reform -- 2004
 * Chairman, Palatine Township Committee on Youth -- 3 yrs.
 * Editor "Informed Christian Digest," a national
   issues-oriented newsletter -- since 1996
 * Wrote numerous publications for magazines, newspapers and
   periodicals on local and national levels
 * Wrote and published a "How-to" book (still sold by mail
   order)
 * Commercial Paste-up/Layout Artist: publications,
   newsletters, posters, etc.
 * Concert/Event Promoter in Chicago metropolitan area --
   8 yrs.
 * Licensed Counselor/Minister -- since 1990
 * Church Music Director -- since 1980, Church Elder -- since
   1982
 * Youth Worker (Public Schools) / Church Youth Director --
   since 1979
 * Public Speaker/Singer-Guitarist; also Songwriter-Composer