As Operations Manager, responsible for the setup, installation, configuration, troubleshooting, training and support of a Touch Screen Point of Sale (POS) software package for the hospitality industry (restaurants and hotels etc.).

Build personal computers and install and configure network operating systems such as Novell, Microsoft NT (Server and Workstation versions) and LANtastic.

Designed and created customized software report applications to interface with the Point of Sale software package using Microsoft products such as Visual Basic, Quick Basic and C++.

Provide Computer Hardware / Software Consulting Services including, but not limited to, the design, coding, installation, training, and support of customized software packages to individuals as well as companies in various industries.

Design, creation, implementation, and maintenance of commercial Web sites on the Internet.

Determine the equipment and software requirements for Local Area Networks, including installation, setup, cabling, and training of Novell, LANtastic, and Windows NT operating systems.

Provide installation, setup, and training of commercial software products such as MS Word, Access, Windows, Visual Basic, Excel, Quick Basic, Peachtree Accounting for Windows and DacEasy Accounting as well as other manufacturer’s software products.

As a member of the technical support team, responsible for entire Computer Room operations consisting of four Honeywell DPS-6 Minicomputers, AT&T 3B-2/310/400 Minicomputers, Novell LAN system, several brands of Laser and dot-matrix printers. Hardware also included TYMNET, TELENET, UNINET, and ACCUNET communications racks consisting of Dynapac switches and pads, various rack modems, Telephone Switching Equipment, and several brands of Multiplexers.

Maintained Company's inventory of Personal Computers, including IBM PC/AT, PC/RT, and AT&T 6386 UNIX work stations.

Installed Honeywell, IBM, and AT&T Minicomputers and trained customers on the use of hardware and customized software at their location.

Provided both hardware and software support to clients on a call-in basis.

Worked with and interfaced various computer equipment to all types of Automatic Call Distributors such as AT&T, Datapoint, Northern Telecom, Rockwell, Rolm, Teknekron, and Telcom Technologies switches.

As Project Manager in the software development department, responsible for the design, coding, maintenance, and technical support of an employee scheduling software package developed for Fortune 500 companies.

Received extensive training at Corporate Headquarters covering Apple, Compaq, Epson, IBM, and Panasonic Systems, as well as a variety of other peripherals and accessories.

As Florida Regional Service Manager, responsible for implementing new procedures and techniques for reorganizing Burdines Computer Depot Service Department.

Managed service department for four Burdines stores. Achieved company goal of a 24-hour turn-around on all service repairs, well ahead of pre-determined schedule.

Graduated with High Honors and a 96% grade point average. Received Perfect Attendance award for entire course covering Basic Electronics, Central Processing Units, Peripherals, Microprocessors, and Industrial Robotics.

Completed one year of Computer Programming course. Obtained knowledge of Assembly, Basic, C, C++, COBOL, and Fortran computer languages.