PROFESSIONAL PROFILE (               Home: (505) 962-2479, Cell: (719) 310-1188


Senior Management position in Testing, Quality Assurance or Information Technology. I specialize in bringing projects in on-time, within budget and requirements design. I am a results-driven individual who has many years experience in managing multi-disciplined and culturally diverse domestic and off-shore projects. I am an expert in building test practices, test automation architectures and frameworks. I have been very successful in achieving the right balance between corporate objectives, people’s self-esteem and a positive work environment, directing people and technology in building teams, establishing their direction, and guiding them in achieving goals of the corporation. I communicate and interface effectively at all management levels. “I manage by paying attention”.




· E-Commerce/E-Business

· Nuclear

· Financial

· Quality Assurance

· Government (DoD, DoE, DARPA)


· Health Care

· Software Development

· Insurance

· Software Testing Practices, Automated Testing

· International taxing, billing, pricing and invoicing

· Technical Writing & Documentation

· Instructional Development, Course Development & Training

· Telecommunications

· IT Governance

· Transportation




10/2000 – Current   Remote Testing Services, Albuquerque, NM

 Various consulting engagements:

12/2008 – Present   Test Manager for CalPERS, Sacramento, CA   (The Ballard Group)

·    Test Manager for California Public Employees Retirements System (CalPERS) resumption program consisting of retirement, benefits, health care, financial retirement investments, Actuarial Valuation (AVS), Interactive Voice Response (IVR), Mailroom, PeopleSoft, SmartPhone, Health Benefits, CalPERS Online and various legacy systems and applications.

·    Created Test Strategy and Plans for a JCAPS SOA 3-tier Service Oriented Architecture using SOAP and various web services, DCOM, J2EE and CTI middleware components within a Service Delivery and Support Delivery framework for integration of business services, CMDB for converted, artificial, sanitized and representative data.

·    Created automated testing framework using QTP and XML style sheets for testing integration of various web services that integrate legacy systems (DB2, CICS) and BPEL4WS (Business Process Execution language for Web Services) for execution of business processes.

·    Provided oversight and SOA governance functions for Service Oriented Analysis & Design (SOAD) sessions and gap analysis for validation of business processes and using OOAD principles of abstraction, encapsulation, modularity and hierarchy applied to distributed business services for SOA.

·    Consolidating Facets 4.3, Amisys and several other health care COTS packages into Oracle 10 with PSR.

·    Tools: Sun JCA & JCAPS, PKI (Public Key Infrastructure), WS-Security, EJB, ESB, JCA, XML, XSL, XSLT, XQuery, WSDL, ebXML, ITIL Service Management, WebLogic, PeopleSoft 10 (AP, AR, Eproc), Mercury Quality Center, QTP, HEAT, Oracle 9 & 10i, .NET, VBA (Excel, Access), Dimensions, numerous legacy software applications (COBOL, DB2, CICS, Natural, ADABAS/Natural, FileNet, etc.), Oracle SOA Suite (ESB, BPEL Process Manager, BAM, Web Services Manager, various business rules and adapters), IBM WebSphere Business Modeler & Process Server.

·    Reason for contract termination: N/A

·    People/Budget: Managing team of 2 test leads and 10 testers.

6/2007 – 11/2007   Senior Management Consultant for PNM Resources, Albuquerque, NM   (Robert Half International)

·    Test Manager for corporate Disaster Recovery, E-Discovery (Electronic Data Vault), Corporate Risk Management, eProcurement (PeopleSoft), Enterprise Corporate Wireless WiFi LAN (802.11) and SOX Compliance (Sarbanes-Oxley) programs.

·    Implemented IT compliance for Sorbaine-Oxley Act for service delivery, support, application management, security management, Disaster Recovery and Business Continuity.

·    Implemented ITIL (ISO 20000) best practice framework for quality assurance, testing, configuration management, release management and SOA architecture transformation for service delivery.

·    Tools: PeopleSoft 10 (AP, AR, Eproc), SharePoint, Mercury Quality Center, .NET, HEAT, Oracle 9 & 10i, VBA (Excel, Access).

·    Reason for contract termination: Part of a company wide reduction of force of 500 people.

·    People/Budget: Managed team of 4 testers.

8/2006 – 11/2006   Senior Test Manager for AmeriGroup Corp., Virginia Beach, VA   (Catalyst Search)

·    Short term contract as acting Test Manager for Facets 4.31 implementation of major managed health care program for VA, MD, TN, FL, TX, DC, IL, NJ, OH, VA, GA states involving Membership, Enrollment, Health Plan, Finance & Financial Relations, Claims, Provider, provider Reimbursement, Health Insurance, Utilization Management, national call center (NCC), Premium Reconcilement, Member Commissions, Premium Reconcilement, Provider Relations, Knowledge Management, Service Operations; responsible for test schedule, test reporting, test processes, metrics and Facets configuration data; created foundation for testing practice using Mercury automated test tools, metrics, test reporting and auditing practices; assisted in converting Amisys applications to Facets 2.3 & 4.31 for Unit, System and Integration testing; setup Mercury Quality Center for defining requirements, test plans, test lab and defect management remediation procedure; created test work products for Test Strategy, Test Plans, test requirements matrix, test scripts and cases for all areas of test automation.

·    Tools: Mercury Quality Center & Dashboard, .NET, Oracle 9 & 10i, VBA (Excel, Access), Facets 4.31, Amisys, TIDAL.

·    Reason for contract termination: Successful completion of contract.

·    People/Budget: Managed team of 7 test specialists and 2 Facets configuration analysts.

8/2005 – 6/2006   Senior Test Manager for The Regence Group (Blue Cross Blue Shield) – Portland, OR  (DB Professionals)

·    Test Manager and project rescue of testing and QA functions for large four state Common Process-Single System (CP-SS) medical application (over 18,400 requirements) involving Membership, Claims (Medical, Dental), Subrogation, Clinical Editing, Common Benefits, Customer Service, EDI, E-Biz, Fraud & Abuse, Membership, Member Appeals, Pharmacy, Provider, Sales & Rewards, Security, Medical Services, Underwriting and HIPAA using Rational Unified Process (RUP); created various test deliverables such as Test Strategies, Test Plans, Test Requirements, Test Reporting, and created numerous test scripts and cases for all health care areas.

·    Tools: Rational TestManager, Manual Tester, Robot, RequisitePro, XML, SOAP, Java, J2EE, ClearQuest, Clear Case, MS Project 2003, Visio, NetMeeting, using Crystal Reports XI & BOE, Clarity, LiveLink, .NET, VBA (Excel, Access), FACETS 4.21, Onyx/CRM, Clarity.

·    Reason for contract termination: Successful completion of project; project budget $12 million.

·    People/Budget: Managed team of 7 test coordinators, 25 SAs, 110 SMEs (testers); managed $7M testing budget.

3/2005 – 6/2005   Senior Test Manager for Great American Insurance Company – Cincinnati, OH  (Dibon Solutions)

·    Test Manager of large investment system (over 20,700 requirements) involving financial portfolio management, stocks, bonds, mortgages, securities, partnerships, inter-company trading, insurance, health care, portfolio management and personal investments using TestDirector, WinRunner, LoadRunner and QTP (Great American Insurance Company is a financial portfolio insurance and investment management company); enhanced testing practices and test methodologies using modified version of SEI-CMM Level 3; implemented defect management process for both manual and automated testing; Created master data interface and mapping matrix for all interfaces, external feeds, resident transactions and auto generated data for several legacy mainframe systems and Unix and MS SQL Server client/server systems.

·    Tools: QualityCenter, TestDirector, WinRunner, QTP, Load Runner, VBA, MS Project 2003, MS Access, Visio, NetMeeting, HTTP, XML.

·    Reason for contract termination: Successful completion of project.

·    People/Budget: Managed team of 22 testers; managed $3M testing budget.

6/2004 – 2/2005   QA-Test Manager for GAMBRO Healthcare (now Da Vita) – Nashville, TN  (TEK Systems)

·    Managed and project rescue for analysis, development, testing and QA efforts of a large billing & accounts receivables (BAR), claims and remittance system and HIPAA compliance for patient data confidentiality for over 1,500 clinical labs, hospitals and health clinics nationwide using RUP, UML and TestDirector, Win Runner and LoadRunner (GAMBRO is a dialysis provider, renal care, blood bank technology and therapeutics company based in Stockholm, Sweden); Performed project IT Governance functions for all phases of RUP and other legacy SDLC systems; implemented full set of RUP artifacts for UML & OOA&D for all phases of Inception, Elaboration Construction and Transition and all work disciplines (modeling, requirements, analysis & design, implementation, test, deployment, CM & PM); responsible for testing budget, resource allocation & assignment, and project schedule.

·    Tools: WinRunner, Load Runner, QuickTest Professional, Rational RequisitePro, XDE, Rational Robot, ClearCase, StarTeam, VisualBasic 6, MS Project 2003, Visio, NetMeeting, MS Access, HTML, HTTP, XML, XSL, EDI, Oracle 9i/10i, SQL Plus, TOAD, JDBC, JUnit, JFC, EJB, RSA ClearTrust and JSP, Java/J2EE, BEA WebLogic enterprise.

·    Reason for contract termination: Corporate buyout by DaVita, resulting in consolidation and project restructuring.

·    People/Budget: Managed team of 22 developers, 5 business analysts, 2 configuration specialists, 4 testers and one documentation specialist; managed $35M QA & test budget.

9/2003 – 1/2004   Program Training Manager for State Farm Insurance, Corporate Headquarters, Bloomington, IL  (Keane)

·   Managed large training program to revamp and overhaul State Farm’s software testing process and QA practices to improve overall quality of their existing State Farm’s Farm Enterprise Testing Program (SFETP) process using RUP, UML and OOA&D methodologies using ISO 9000 and SEI-CMM; Conducted initial training courses with labs for over 1,400 Test Coordinators and 23 Test Managers; Implemented issue management resolution system for IT/IS operations and help desk support.

·    Tools: MS Project, Visio, NetMeeting, MS Access, TestManager, Rational Robot, ClearCase, RequsitePro, XDE, HTML, HTTP, XML, VBA, .NET (Beta), Oracle versions 7-9i, SQL Plus, TOAD, J2EE, JRE, JFC.

·    Reason for contract termination: Successful completion of project.

·    People/Budget: Managed 1,400 test coordinators & testing personnel; managed $5M project budget.

1/2003 – 8/2003   International Program Manager-Tax Director for DHL Worldwide Express, Scottsdale, AZ  (MODIS)

·   Implementation an international global pricing, billing, tariff, taxing and invoicing system (NBS) for worldwide global carriers and deployed in over 220 countries and U.S. subsidiaries using RUP, UML, goal-directed agents and CMM Level 2 (DHL is a domestic and international shipping carrier for freight, express, logistics service provider, global mail services); Designed test strategies, test plans and test scripts for manual and automated testing for corporate systems worldwide; Helped implement CMM Level 2 corporate compliance program implementation; Managed group of off-shore development and support teams in India, China and Singapore.

·   Tools: MS Project, RUP/UML for RequsitePro, Rational XDE, TestDirector, WinRunner, LoadRunner, QuickTest Professional, Oracle 9i, Oracle Database Server, SQL Plus, Oracle App Server, J2EE, APML, JDeveloper, Visio, NetMeeting, MS Access, HTML, HTTP, VisualBasic 6, VBA, VBScript, JavaScript, Ab Initio, AdaptivEnterprise Suite, SAP

·   Reason for contract termination: Project moved to Germany and the Netherlands and all domestic operations phased-out.

·   People/Budget: Managed 32 developers, 4 BAs, 2 DBAs and 15 test engineers; managed $17.5M annual budget.

6/2002 – 12/2002   Program Test Manager for Southwestern Bell Communications (SBC), Dallas, TX  (Engel Consulting)

·   Managed implementation of corporate wide test data warehouse distribution system for data integrity and consistency and inventory analysis and reporting using Oracle, J2EE, Java, TestManager, TestDirector, CrystalReports X and VBA; Conducted performance and load stress testing for the LSOG 4&5 telecom initiatives involving order & pre-order testing of OBF data and quality assurance efforts along with test results, IV&V and QA functions; Conducted white box testing, black box, functional testing, performance testing, integration testing and production release testing; Developed and installed SDLC SEI-CMM Level 3 compliant with development, testing and quality assurance departments along with operational policies, procedures and web products.

§ Tools: WinRunner, LoadRunner, Test Director, C++, Java, Visual Basic, XML, DHTML, MS Project, Visio, NetMeeting, Oracle 9i, SQL Plus, workflow, workbench, DW & B, MS Access, PlanView, MS Exchange 2000, Remedy, MS SharePoint Portal Server 2001, PageMaker.

§ Reason for contract termination: Successful completion of project.

§ People/Budget: Managed 12 developers, 3 BAs, 3 DBAs, 4 testers, 2 technical writers; managed $11M annual budget.

6/2001 – 5/2002   Senior Project Manager for Lockheed Martin Mission Systems, Colorado Springs, CO  (TEK Systems)

§ Worked on various DoD government defense programs for the Air Force and prime contractors and was responsible for software and hardware procurements for ICS2 Air Force and other missile systems programs and streamline and document departmental processes and various other middleware packages; managed pilot team to evaluate and integrate RUP and OOA&D processes into development and testing activities for real-time systems.

§ Tools: MS Project, Visio, NetMeeting, MS Access, LoadRunner, XML, Java, JSP, Servlets and ODBC with JBuilder and MS Exchange, MS SQL Server, SharePoint Portal Server 2001.

§ Reason for contract termination: Successful completion of project responsibilities of streamlining software purchasing processes.

§ People/Budget: Managed group of 5 procurement specialists, 4 developers, 2 testers, 1 auditor; managed $23M annual budget.

11/2000 – 5/2001   Senior Patent Investigator for TAEUS, Inc., Colorado Springs, CO  (TAEUS)

§ Evaluated Belcore & telecommunications patents on ATM, SS7 and SONET and provided analysis and process evaluation for development, testing and QA departments using RUP, UML, ISO 9000, SEI-CMM and OOA&D, created legal documentation for lawyers and court arbitrators and provided expert witness capabilities upon request.

§ Tools: MS Project, Visio, NetMeeting, Excel, VBA, MS Access, TestManager, Manual Tester, RequisitePro, XDE, XML, UML.

§ Reason for contract termination: Successful completion of patent investigation projects.

§ People/Budget: Managed patent investigators.

6/99 – 11/00   Co-Founder & CTO for TISI Consulting, Cardiff by the Sea, CA (6/99-11/00):

·    Created corporate IT structure for this photovoltaics (solar cell) startup company for all software and hardware products involved in real-time solar control, monitoring and generation systems; created corporate roadmap implementation and usage of RUP and UML within CMM Level 3; created Quality Assurance and Testing organizations with processes, procedures and PMO; deployed .NET and VisualBasic client/server architectures for data acquisition, data reduction and analysis for all solar farms and installed devices; deployed Ab Initio for ETL high-speed data access for remote access to instrumentation and data; created comprehensive test coverage and status reporting capability using Excel VBA and Java.

·    Achievements: Completed all company IT startup activities 2 months early, resulting in cost savings of $450K, applied to delivering two main stream software products to market on-time and within budget.

·    Tools: MS Project, Visio, VisualBasic 6, C++, Unix, TestManager, Manual Tester, TestDirector.

·    Reason for termination: Successful completion of startup duties.

§ People/Budget: Established and designed controls for $1.5M startup budget.


12/1999 – 10/2000   Principal Consultant for PricewaterhouseCoopers (MCS now part of IBM), Denver, CO


§ Worked various client engagements for MCS division providing E-business, Testing, QA, Help Desk and Operations consulting for the following client engagements:

Program Test Manager for Avery Dennison Corp., Las Vegas, NV

§ Managed testing all testing activities of global PeopleSoft 7 financials application using TestDirector, WinRunner and LoadRunner (Avery Dennison Corporation offers various self-adhesive base materials and self-adhesive consumer and office products); Used RequisitePro to define program requirements using Use Cases and use case diagrams, class diagrams and sequence diagrams; Developed and implemented entire testing strategy consisting of processes, plans and procedures for System Test, Unit Test, String Test, Integration Test, User Acceptance Test and  Performance Testing.

§ Tools: MS Project, NetMeeting, MS Access, VisualBasic, VBA, HTTP, XML, Visio, HPUX, VisualAge, Exchange 2000, MS SQL Server, Cognos PowerPlay, TIBCO, PeopleSoft, LoadRunner, WinRunner & TestDirector, RequisitePro, C, C++, Java and JavaScript.

§ Reason for contract termination: Successful completion of project.

§ People/Budget: Managed 6 managers, 56 developers, 6 BAs, 4 DBAs, 8 testers, 2 technical writers; managed $8.5M annual budget.

Testing/QA Manager for HealtheCare, Minneapolis, MN

§ Managed and performed project rescue for software development, Unit Testing, System Testing, Integration Testing and User Acceptance Testing activities for internet health care provider/portal for SAP financials system with multi-function e-portals (Healthecare is a web enabled complete health care provider); Developed Test Strategy Plan for enterprise portal health care application for VeriSign 128-bit Encryption Digital ID Certificates, Digital Certificate Security, Web Server Certificates, CA certificates, Secure Sockets Layer, Firewall Security.

§ Tools: MS Project, NetMeeting, MS Access, Visio, VBA, Excel, Used LoadRunner, WinRunner, Test Director, Java and JavaScript for automated testing string and unit script verification, VISIO, PlanView, MS Project, Cold Fusion, ICON Author, Director, PageMaker.

§ Reason for contract termination: Successful completion of project.

§ People/Budget: Managed 3 BAs, 19 developers, 4 testers and two network engineers; managed $5.6M project budget.

Operations Director & Help Desk Manager for ZIP2 (MyWay), AltaVista, Mountain View, CA

§ Managed re-engineering effort of network operations, development and implementation of for newspaper internet portal; Designed procedures and processes for CRM Customer & Operations Support; Implemented test strategies, test plans, test scripts and processes; Created documentation standards and system for all e-commerce products and operations support.

§ Tools: MS Project, Visio, VBA, VisualBasic, HTTP, XML, Enterprise Server, C++, Java, Rational Rose, iPlanet, and Platinum, Oracle 7, SQL Plus, LoadRunner, WinRunner, Test Director, MS SQL Server, MS SDK JAVA, VSS, Netscape, Java, JavaScript, VBScript.

§ Reason for contract termination: Successful completion of project.

§ People/Budget: Managed 23 operations personnel, 5 Help Desk technicians, 5 hardware technicians, 34 web developers, 7 BAs, 12 testers, 8 documentation specialists and 5 managers; provided SME for development, testing and QA team and network support using; managed $3.2M project budget.


12/97 – 12/99   Remote Testing Services, Brea, CA

  Various consulting engagements:

8/99 – 12/99   Quality Assurance Director for HomeSpace (Amerinet), Englewood, CO

§ Short term contract to manage and conduct project rescue activities for transition of new QA Director position to establish QA department and practices for this internet startup Mortgage & Real Estate company; designed an entire SDLC and documentation for phases of product conception, business analysis, design, code, deployment and operations & support; Procured and used Mercury Interactive and Segue performance measurement tools for measuring network performance stress and load requirements for transition from MS SQL/Server to UNIX Oracle platform; Ensured all SEI-CMM implementations remain compliant under Year 2000 guidelines.

§ Tools: LoadRunner, WinRunner, Silk Test, Java and C++ code compliance and conversion of PowerBuilder languages.

§ Reason for contract termination: Successful completion of interim and transition responsibilities.

§ People/Budget: Managed 4 department senior managers, 3 auditors, 15 QA analysts, 8 testers, 4 BAs, 2 technical writers & documentation specialists, 3 auditors, and 15 developers; managed $3.5M annual QA budget.

1/99 – 8/99   Implementation Program Manager for International Paper, Memphis, TN  (ECONOTECH)

§ Managed corporate Year 2000 compliance program and conversion activities for all divisions and mills worldwide and audited Y2K testing methodologies due diligence efforts for all departments, mills, paper mills and international subsidiaries, ensured compliance for 35 Data Warehousing and BPR, OLAP corporate wide systems and mills which involved various implementations of business intelligence and performance plant management (International Paper is an international producer of paper, packaging and wood products with manufacturing operations in the western hemisphere, Europe, Asia and Africa); Designed and helped install Best Practices for corporate IT and MIS practices and continuing compliance for enterprise systems such as SAP (all versions), PeopleSoft, JD Edwards and other IT areas; Created compliance plans for several issue management and problem resolution systems for mills and paper factories.

§ Tools: LoadRunner, WinRunner and Segue test tools and various legacy software systems for IBM mid-range and mainframe systems.

§ Reason for contract termination: Successful completion of project.

§ People/Budget: Managed 140 domestic & international program managers; managed $145M Y2K program budget.

9/98 – 12/98   Senior Associate for Coopers & Lybrand, Dallas, TX

§ Managed testing and QA efforts for relocation of stock trading floor and re-engineering of development and QA departments for Koch Industries (Koch Industries is involved in stock trading, operations and investments worldwide for trading commodities and securities, operating manufacturing plants and refineries, and investing in new ventures and capital markets); provided testing and quality assurance consulting services using various automated testing tools; managed testing efforts for relocation of applications and networks; Created test strategy, test plans, test case templates and support documentation and user manuals.

§ Tools: MS Project, Vision, Ab Initio, Segue. Java, JavaScript, C++ and XML, Novell.

§ Reason for contract termination: Successful completion of Y2K assessment and evaluation duties.

People/Budget: Managed 6 testers, 2 network engineers, 2 documentation specialists; managed $1M project budget.

4/98 – 8/98   Principal Partner for Dickens Services Group, Roswell, GA

§ Created and managed all aspects of year 2000 business practice and service offering for IBM's largest distributor of mid-range systems for AS/400, RS/6000 & Scalable POWERParallel and S/390 systems and developed Business Plans, Go To Market Plans, Market strategies and sales & revenue projections, and attained official IBM Year 2000 business partner status (Dickens Services Group is a provider of IBM mid-range systems and services); Provided consulting services for issue management and risk analysis systems.

§ Tools: AmiPro, MS Project, Vision, PageMaker, VisualBasic, VBA, various Year 2000 compliance software.

§ Reason for contract termination: Successful completion of creating new business service off.

§ People/Budget: Managed 2 BDMs, 2 Marketing Specialists, 10 support engineers, 2 field engineers; managed $5M budget.

7/91 – 12/97   Senior Manager for MCI Telecommunications & MCI Systemhouse (now EDS), Colorado Springs, CO

§  Held various management and technical level positions for numerous in-house and client projects of Senior Project Manager/Quality Assurance Manager, managed MCI IT Year 2000 program and was responsible for all due diligence efforts, project staffing, test strategy & plans, QA plans, QA & test standards and processes, audit plan, metrics, vendor management, configuration management, release management, contingency planning and risk assessment and contingency planning (MCI is a long distance carrier telecommunications company now part of Verizon); Established company wide testing practice and processes for manufacturing and distribution environment; created first telecom Applied Virtual Reality department for simulations of long distance networks; Implemented full lifecycle SEI-CMM Level 3 compliance for all company SDLC operations and activities; Managed testing and quality assurance operations for corporate year corporate program; developed documentation process and formats and created several user manuals.

§ Tools: MS Project, Visio, Excel, VBA, C, C++, Assembly Language (DEC, HP, IBM, Intel).

§ Reason for contract termination: Purchase of MCI by WorldCom and was part of reduction in force.

§ People/Budget: Managed 13-145 personnel; project and program budgets ranged from $750K to $3M annually.

3/90 – 6/91  Testing-Training Manager for National Rifle Association, Washington, DC  (Benson, Douglas & Associates)

§ Managed large testing, training, configuration & release management program of a large Member Information MIS (MIS) system; established test environment using ISO 9000 methodologies, version control and project issue tracking; developed QA plan, test strategy, test plans, audit plan, risk management, metrics and conflict resolution; Developed project Disaster Recovery and Contingency plans and risk assessments; created executive and user level training courses and conducted all courses at client site.

§ Tools: WordPerfect, Project, IDEAL, Datacom, CICS, DB2, Oracle, PowerBuilder, C.

§ Reason for contract termination: Successful completion of project.

§ People/Budget: Managed 45 developers, 4 DBAs, 4 BAs, 105 programmers, 7 testers and 2 technical writers; managed $3.5 project training and testing budgets.




Director Computer Center for Telemedia, Inc., Chicago, IL (overseas, Heliolopis, Egypt; Telemedia Corp.)

   Manager Test Systems Engineering for General Motors Hughes Electronics (formerly Hughes Aircraft Company), Carlsbad, CA

Senior Partner/General Manager for Software & Management Systems, Orange, CA

    Computer Systems Scientist for Manufacturing & Control Services, Irvine, CA

   Project Manager & various positions for Hewlett Packard Company, Palo Alto, CA
   Systems Analyst-Programmer for AT&T, San Francisco, CA




FORMAL EDUCATION   D.M., Doctor of Management, Business Administration, Pacific Western University

                                            Ph.D., Management Information Systems, Col. Pac. Univ.

                                            M.A., Management Information Systems, Col. Pac. Univ.

                                            B.A., Psychology, Minor Mathematics, San Francisco State University


INDUSTRY TRAINING  Ab Initio                                                                                 Marketing Strategy: Fundamentals, Pricing, Roles

                                   Ascendent - PricewaterhouseCoopers                           OOA & OOD Principles, Methods & Applications

                                   Client/Server Technology                                                  OOAD with Rational Rose and UML

                                   Data Communications Networks & Standards              Oracle 7, 8 (PC, Unix)

                                   Data Warehousing Design Techniques                          PeopleSoft 7, 8 Financials, HR, Portals

                                   Database Technologies & Object-Relational DBMS    Project Management – GE, Hewlett Packard, IBM

                                   Documentum 4i                                                                   SAP R/3 Financials, CRM, Workflow, Materials Mgmt.

                                   E-Business IBM Strategies & Best Practices                  SEI-CMM (SW & SE)

                                   E-Commerce Methods & Practices                                 SHL Transform – Systemhouse, Inc.

                                   Internet Business Strategies                                             Silk-Test, Performer, Realizer

                                   ISO 9000 (QA, software, Auditing)                                   Sybase

                                   Java Programming & Object-Oriented Principles         UNIX Complete Series

                                   JD Edwards                                                                          Visual Basic Programming with VBA & ActiveX

                                   LoadRunner, WinRunner, QTP, TestDirector,                XML & XSL Basics




Hardware Electronics Maintenance Engineer, Control Data Institute

Java 2 Programming, PricewaterhouseCoopers (In-house Course & Certification)

Object Oriented Analysis and Design, Rational University

Object-Oriented Principles, Analysis & Design, Hewlett-Packard (In-house Course & Certification)

PeopleSoft Financials, PricewaterhouseCoopers (In-house Course & Certification)

Project Management, IBM (Dickens Services Group)

Quality Assurance Practices & Methods, Hewlett-Packard (In-house Course & Certification)

Rational ClearCase, Rational University

Rational RequisitePro, Rational University

Rational Unified Process, Rational University

Rational XDE, Rational University

Test Methodology, Rational University

VisualBasic Fundamentals & Design, WorldCom (In-house Course & Certification)


Co-creator and author of At A Glance series, Wordware Publishing

CTO Title: An Industry Perspective, Campbell-Smith Publishing

Microsoft Access Book of Examples, Campbell-Smith Publishing

Microsoft Visual Basic 4.0 Examples Book, Co-author, Wordware Publishing

Successful Project Management, Campbell-Smith Publishing

The Executive’s Bible To Using the Internet, Campbell-Smith Publishing

The Year 2000 Date Problem: Study and Resource Guide, Campbell-Smith Publishing

Virtual Reality Programming With WorldToolKit, Osborne McGraw-Hill


COMET: Computerized Measurement and Testing

Various other copyrights for books and software programs


Fractal Image Compression for Virtual Reality, COS-94-008 (MCI)


American Society for Quality (ASQ)

IBM Year 2000 Business Partner

Institute of Electrical and Electronics Engineers (IEEE)

Quality Assurance Institute (QAI)

B.P.O.E., Oswego, NY