PROFESSIONAL PROFILE

 

Senior Management position in Testing or Quality Assurance. I specialize in bringing projects in on-time, within budget and requirements design. I am a results-driven individual who has many years experience in managing multi-disciplined and culturally diverse domestic and off-shore projects. I am an expert in building test practices, test automation architectures and frameworks. I have been very successful in achieving the right balance between corporate objectives, people’s self-esteem and a positive work environment, directing people and technology in building teams, establishing their direction, and guiding them in achieving goals of the corporation. I communicate and interface effectively at all management levels. I coined the phrase “I manage by paying attention”.

 

AREAS OF EXPERTISE

 

· E-Commerce/E-Business

· Nuclear

· Financial

· Quality Assurance

· Government (DoD, DoE, DARPA)

· OOA&D, RUP, UML

· Healthcare

· Software Development

· Insurance

· Software Testing Practices, Automated Testing

· International taxing, billing, pricing and invoicing

· Technical Writing & Documentation

· Instructional Development, Course Development & Training

· Telecommunications

· IT Governance

· Transportation

 

RECENT WORK HISTORY

8/06 – 11/06

Senior Test Manager for Amerigroup Corp., Virginia Beach, VA

 

·    Short term contract as acting Test Manager for Facets 4.31 implementation of major managed health care program for VA, MD, TN, FL, TX, DC, IL, NJ, OH, VA, GA states involving Membership, Enrollment, Health Plan, Finance & Financial Relations, Claims, Provider, provider Reimbursement, Utilization Management, National Call Center (NCC), Premium Reconcilement, Member Commissions, Premium Reconcilement, Provider Relations, Knowledge Management, Service Operations.

·    Responsible for test schedule, resource allocation staffing, test reporting, test processes, metrics and Facets configuration data.

·    Created foundation for testing practice using Mercury automated test tools, metrics, test reporting and auditing practices.

·    Assisted in converting Amisys applications to Facets for Unit, System and Integration testing.

·    Setup Mercury Quality Center for defining requirements, test plans, test lab and defect management remediation procedure.

·    Created test requirements matrix for Facets and external applications for sequence of all testing phases.

·    Technical writing on several technical and health care products and created training material for test case development and Facets security testing.

·    Completed self-paced training on Facets 4.3.

·    Achievements: Created testing practice two months early and $600K under budget.

·    Tools: Mercury Quality Center & Dashboard, QuickTestPro, .NET, Oracle 9 & 10i, VBA (Excel, Access), Amisys, TIDAL

·    Reason for contract completion: Successful completion of project.

·    People/Budget: Managed team of 25 testers and Facets analysts; no budget responsibility.

 

8/05 – 6/06

Test Manager for The Regence Group (Blue Cross Blue Shield), Portland, OR

 

·    Test Manager for testing of large four state Common Process-Single System (CP-SS) medical application involving Membership, Claims (Medical, Dental), Subrogation, Clinical Editing, Common Benefits, Customer Service, EDI, E-Biz, Fraud & Abuse,  Member Appeals, Pharmacy, Provider, Sales & Rewards, Security, Medical Services, Underwriting and HIPAA (Transactions 837, 835, 270, 271, 279, 277, 834, 824, 997).

·    Responsible for people and schedule resource allocation for all testing efforts.

·    Created Test Strategy, Test Plans and Test Guidelines for all phases of testing (functional, non-functional).

·    Designed defect management process, configuration management system and release management process.

·    Designed test automation architecture and capability for all phases of testing, System Integration, Unit, UAT and Model Office (28 major projects with 15,000 Requirements and 30,000+ Test Cases).

·    Used Rational Unified Process (RUP) and UML for Use Cases, Use Case Diagrams, Class Diagrams, Interface Diagrams and Deployment Diagrams for all program phases (Inception, Elaboration, Construction and Transition).

·    Helped verification and audit of development code for OOA&D (Object-oriented Analysis & Design).

·    Inventoried and documented master data models for all data from numerous disparate applications for various mainframe legacy and client/server systems and provided data mapping of redundant and obsolete data fields; provided on-going data risk analysis.

·    Developed test reporting capability for test coverage and metrics on Rational datastore using Excel VBA, Crystal Reports XI & BOE.

·    Designed and conducted training classes on testing practices and test case development for over 145 BAs, SAs, SMEs, and Test Coordinators.

·    Developed CRM system for all Business Areas and internal/external sales force management.

·    Technical writing for testing, users guide, training, product support and release documents.

·    Helped develop complex multi-department problem issue management and resolution process using ClearQuest.

·    Achievements: Finished all testing assignments three months early and under budget.

·    Tools: Oracle 9, Rational TestManager, Manual Tester, Robot, RequisitePro, XDE, XML, SOAP, Java, J2EE, ClearQuest, Clear Case, MS Project 2003, Visio, NetMeeting, using Crystal Reports XI & BOE, Clarity, .NET, VBA (Excel, Access), FACETS 3.1 & 4.3, Clarity.

·    Reason for contract completion: Successful completion of project; project budget $12 million.

·    People/Budget: Managed team of 102 testers and 7 Test Coordinators; $3M annual testing budget

 

3/05 – 6/05

Senior Test Manager for Great American Insurance Company, Cincinnati, OH

 

·    Short term transition assignment as Test Manager of large financial portfolio investment system called NIS (over 20,700 requirements) involving financial portfolio management, stocks, bonds, mortgages, securities, partnerships, inter-company trading, insurance, healthcare, portfolio management and personal investments.

·    Created resource planning and estimation model in Excel for people, hardware, software and ancillary project resource.

·    Created Test Strategy, Test Plans, Test Guidelines, Test Requirements Matrix, Defect Management Plan and Data Migration Plan.

·    Created test automation architectures and frameworks, test processes, test scripts, test cases and other administrative tasks using WinRunner, LoadRunner and .NET for automated testing and publishing of test results directly to the web.

·    Developed testing workflow with TestDirector for entire testing process.

·    Designed release management and defect tracking systems for testing and development.

·    Created master data interface and mapping matrix for all interfaces, external feeds, resident transactions and auto generated data for several legacy mainframe systems and Unix and MS SQL Server client/server systems.

·    Created program issue management resolution system for development and testing organizations.

·    Technical writing for testing, training and support of all financial systems.

·    Implemented CRM system for financial assets and customer maintenance plans.

·    Achievements: Created Test Requirements Matrix, saving $1.25M on annual development budget.

·    Tools: QualityCenter, TestDirector, WinRunner, QTP, Load Runner, VBA, MS Project 2003, MS Access, Visio, NetMeeting, HTTP, XML.

·    Reason for contract completion: Successful completion of project.

·    People/Budget: Managed team of 22 testers; managed $3M testing budget.

 

6/04 – 2/05

QA-Test Manager for GAMBRO Healthcare (now DaVita), Nashville, TN

 

·    Managed analysis, development, testing and QA efforts of a large billing & accounts receivables (BAR), claims and remittance system and HIPAA (ASCx12N ANSII Transactions 837, 835, 270, 271, 279, 277, 834, 824, 997, TA1, and 275) compliance for patient data confidentiality for over 1,500 clinical labs, hospitals and health clinics nationwide.

·    GAMBRO is a dialysis provider, renal care, blood bank technology and therapeutics company based in Stockholm, Sweden.

·    Performed project IT Governance functions for all phases of RUP and other legacy SDLC systems.

·    Managed domestic and off-shore resources for design, application development and testing teams in Stockholm and India.

·    Implemented full set of RUP artifacts using UML & OOA&D for RUP phases of Inception, Elaboration Construction and Transition and all work disciplines (modeling, requirements, analysis & design, implementation, test, deployment, CM & PM) .

·    Created Use Cases, class diagrams, activity diagrams, sequence diagrams, collaboration diagrams and deployment diagrams.

·    Created Test Strategies, Test Plans, Test Scripts and Test Cases for various RUP phases of testing using TSL and VBScript.

·    Created defect management and resolution process & issue management and problem resolution system.

·    Created testing coverage and metrics with defect densities, QA and development, Test Guidelines and Lessons Learned documentation  using Crystal Reports XI and Excel VBA.

·    Developed enterprise application integration (EIA) plan to consolidate functionality and data transactions to a common data interface.

·    Created data migration strategy and produced inventory of all data sources from several mainframe and client/server applications.

·    Developed a web-enabled test automation framework using WinRunner and TestDirector for generation of test results and metrics.

·    Conducted white box testing, black box testing gray box testing (partial use case functionality), functional UAT & requirements testing, performance testing, integration testing and go-live mock testing.

·    Wrote several white papers on StarTeam-TestDirector synchronization process, test automation framework, test philosophy and metrics within a RUP/UML environment using object-oriented technology.

·    Assumed technical writing tasks for development, testing, QA, training and user documentation.

·    Achievements: Reduced requirements and UAT testing by 20%, resulting in $875K savings.

·    Tools: WinRunner, Load Runner, QuickTest Professional, Rational RequisitePro, XDE, Rational Robot, ClearCase, StarTeam, VisualBasic 6, MS Project 2003, Visio, NetMeeting, MS Access, HTML, HTTP, XML, XSL, EDI, Oracle 9i/10i, SQL Plus, TOAD, ODBC, JDBC, JUnit, JFC, EJB, RSA ClearTrust and JSP, Java/J2EE, BEA WebLogic enterprise.

·    Reason for contract completion: Corporate buyout by DaVita, resulting in consolidation and project restructuring.

·    People/Budget: Managed team of 22 developers, 5 business analysts, 2 configuration specialists, 4 testers and one documentation specialist; managed $35M QA & test budge

 

10/01 – 1/04
Remote Testing Services LLC, Albuquerque, NM

Various consulting engagements.

 

Program Test Manager for State Farm Insurance, Bloomington, IL (9/01-1/04):

·    Managed large training program to overhaul State Farm’s software testing and QA practices to improve overall quality of their existing State Farm’s Farm Enterprise Testing Program (SFETP).

·    Developed new test strategies and plans for testing methodologies corporate wide.

·    Designed testing processes, procedures, metrics, needs analysis, learning objectives, schedules and implementation plans.

·    Developed three levels of test training material as instructional developer including course content, assessments and remediation.

·    Conducted initial training courses with labs for over 1,400 Test Coordinators and 23 Test Managers.

·    Implemented RUP, UML and OOA&D methodologies for development and testing activities, including manual and automated testing.

·    Created process for identifying and documenting all data sources into a centrally accessible controlled area and created corporate data strategy for all backend and primary database systems (Oracle, Sybase, Access); developed system for determining impact to other systems and applications of database changes.

·    Implemented issue management resolution system for IT/IS operations and help desk support.

·    Trained technical writing staff on new testing practices and created several technical and executive management level documents.

·    Achievements: Finished course development one month early; trained over 1,400 test coordinators.

·    Tools: MS Project, Visio, NetMeeting, MS Access, TestManager, Rational Robot, ClearCase, RequsitePro, XDE, HTML, HTTP, XML, VBA, .NET (Beta), Oracle versions 7-9i, Sybase, SQL Plus, TOAD, J2EE, JRE, JFC.

·    Reason for contract completion: Successful completion of project.

·    People/Budget: Managed 1,400 test coordinators & testing personnel; control of $5 million.

Program Manager/Tax Director for DHL Worldwide Express, Phoenix, AZ (1/03-9/03):

·    Managed group 12 developers, 3 business Analysts and 4 Test Engineers for implementation of an international global pricing, billing, tariff, taxing and invoicing system (NBS) for worldwide global carriers and deployed in over 220 countries.

·    Primary systems used were PeopleSoft financials/HR for domestic operations and SAP AP/AR/GL for international.

·    Used goal-directed agent technology from AdaptivEnterprise Suite from Agentis to design goal-directed agents, rules engines, situational analysis and design patterns for implementation of a complex pricing & taxing global system with exception-driven business processes.

·    Applied ETL using Ab Initio for high-speed data bridge between external database of record systems for SAP.

·    Responsible for Quality Assurance and due diligence of all software and performance, stress and volume testing.

·    Managed group of off-shore development and support teams in India, China and Singapore.

·    Designed test strategies, test plans and test scripts for manual and automated testing for corporate systems worldwide.

·    Helped implement CMM Level 2 corporate compliance program implementation.

·    Developed and conducted training courses for all international tax modules, operations, testing and quality assurance.

·    Achievements: 12% reduction in program costs with a 4 week early program completion; improved business process & IT integration; creation of first global international tax process for transportation.

·    Achievements: Created international tax system process and API package for use on various operating systems, applications and in 220 countries.

·    Tools: MS Project, RUP/UML for RequsitePro, Rational XDE, TestDirector, WinRunner, LoadRunner, QuickTest Professional, Oracle 9i, Oracle Database Server, SQL Plus, Oracle App Server, J2EE, APML, JDeveloper, Visio, NetMeeting, MS Access, HTML, HTTP, VisualBasic 6, VBA, VBScript, JavaScript, Ab Initio, AdaptivEnterprise Suite.

·    Reason for termination: Project moved to Germany and the Netherlands and all domestic operations phased-out.

·    People/Budget: Managed team of 32 developers, 4 business analysts, 2 DBAs, 5 testers and 2 configuration specialists; annual budget $17.5 million.

Test Manager for Southwestern Bell Communications, Dallas, TX (6/10-12/02):

·    Managed effort for constructing corporate wide test data warehouse and distribution system for data integrity and consistency and inventory analysis and reporting using CrystalReports and VBA.

·    Managed several off-shore software design and development teams in India, Indonesia, Mexico, Germany and British Telecom, England.

·    Conducted performance and load stress testing for the LSOG 4&5 telecom initiatives involving order & pre-order testing of OBF data and quality assurance efforts along with test results, IV&V and QA functions.

·    Responsible for creating Configuration & Release Management Plans for builds, releases and deployments across multi-disciplined integrated client/server LAN and WAN architectures involving Windows NT/2000/XP, MS SQL/Server and UNIX/Linux environments consisting of a mix of complex technologies, networks and aggressive implementation schedules.

·    Conducted white box testing, black box, functional testing, performance testing, integration testing and production release testing.

·    Provided oversight direction for integration of RUP into existing manual and automated testing processes using TestDirector.

·    Developed and installed SDLC SEI-CMM Level 3 compliant with development, testing and quality assurance departments along with operational policies, procedures and web products.

·    Developed Issue Management and Problem Resolution System (IMPRS).

·    Achievements: Finished project 2 months early with reduced staff which allowed SBC to regroup and transfer savings to other project efforts; created company’s first universal automated test process.