Lori A. Schwenzer laschwenzer@comcast.net 10270 Commonwealth Street #6149 Lone Tree Colorado 80124-5618 (303) 978-0338 Home                (303) 881-1477 Cell                OBJECTIVE: I am looking for a position where I can use my experience, training and skills to be a productive and contributing member of a company/team. PROFESSIONAL EXPERIENCE: TRANSCOM CORPORATION Quality Assurance Analyst September 2010 – November 2011 Designed and implemented a reporting structure for monitoring At-Home-Professionals (Client Service Representatives that work from home for specific clients).  I built the position from the ground up since this was a new role created to alleviate concerns of a client.  I am solely responsible for KPI reporting using multiple systems including call center applications, Verint and SalesForce as well as MS Excel.  I have been instrumental in assisting the operations team to turnaround a contentious relationship between the client and the company and was recognized specifically by the client for my efforts and analytical skills.  Based on analysis over several months, successfully implemented a matrix tool for the representatives in order to address issues the client had with customers who were canceling their service. As part of a two member team, designed quality assurance objectives for the AHPs and then listened to calls and scored them on the objectives. PERSONNEL PLUS at National CineMedia (Temporary Position) Vendor Analyst                June 2010 – September 2010 Worked as a liaison between vendors and movie theater staff to assure advertising promotions were displayed correctly in the theaters.  I took on the responsibility for multiple daily and weekly reports during this temporary assignment.  The reporting requirements required extreme attention to detail for the daily changes in advertising within the theaters.  I also performed numerous administrative tasks as warranted. CHUCK LATHAM ASSOCIATES HRIS Analyst        August 2008 – October 2009** Solely responsible for the administration of the Kronos HR/Payroll/Timekeeping system, the 401K benefits compliance/administration (auditing and reconciling employee accounts) and company unemployment claims.  Completed audit of company PTO and recommended changes to better align with company goals and audited all employee files to ascertain missing documents.  I was deeply involved in the 401K audit by the DOJ and internal auditors.  I was a member of rapid improvement team to redesign company website.  Provided administrative on-boarding of new employees, ensuring all new hire documentation was completed, accurate and updated, setup new employees with systems access, answered employee inquiries and assisted with recruiting, maintained employee files and records.  Successfully implemented company/district realignment project for the department.   Temporary Positions 2005 – 2008 I worked multiple temporary positions spanning a couple weeks to couple months working in administrative and analytical roles. TODAY'S OFFICE STAFFING at Johns Manville (JM) Corporation (Contract Position) Administrative Assistant/Data Analyst        January 2003 – March 2005 Performed all of the usual tasks of an Administrative Assistant for up to forty JM engineers (working for SVP, VP, Directors and Managers) including correspondence, multiple calendars, travel arrangements, meeting minutes, accounts payable and travel expense reporting.  Took on additional work as Data Analyst for several groups within the organization.  Responsible for creating and preparing the weekly Operations Dashboard for all Executives, Directors and Managers.  Undertook multiple successful projects for multiple managers and departments.  Assisted with all of the user’s computer needs within the department. OFFICETEAM at HealthONE (Contract Position) Business Analyst        August 2002 – November 2002        Updated records on physician and other medical professional liability insurance.  Responsible for creating an MS Access database to track all of the information about medical professionals working for HealthONE.  Was able to get them changed over to a system where they could easily input, lookup and report on information to their clinics and hospitals. TODAY'S OFFICE STAFFING at Renal Ventures Management (Contract Position) Business Analyst/Accountant        September 2001 – February 2002 Prepared a five-year business plan for this growing medical dialysis provider.  Performed audit of company expenses to integrate into the business plan.  The company was trying to grow the company with an aggressive investment plan.  The five-year business plan presented was very successful not only with management, but with the Board of Directors and the Investors. PRODUCTIVE DATA SOLUTIONS at QWEST Communications (Contract Position) Project Manager        April 2001 – August 2001 Assigned and successfully managed ten projects ranging in size from $75,000 to several million dollars.  Responsible for creating a complete project plan, with budget, staffing plans, resource management, issue tracking, risk management, quality strategy planning, transition planning and budget/cost analysis.  The duties included planning meetings and presentations, status reporting and document review. PEROT SYSTEMS CORPORATION        Project Manager/Business Analyst        July 1998 - April 2001 During employment at Perot was assigned to three major accounts: Triton Container Corporation, U S West and Enterprise Rent-a-Car as a Project Manager, Administrator and Analyst within a strong team environment.  Prepared and then tracked project plan and identified project issues and then worked on resolutions for successful project completion.  Audited procedures and then documented and implemented new procedures for software and provided timely solutions becoming a primary resource and trainer.  Prepared complete system diagrams and reports for management including cost-effective change recommendations.  Managed data file remediation and validation efforts with primary users and vendors.  Performed hardware/software inventory assessments on server and desktop machines.     SUMMARY OF QUALIFICATIONS: * Have a strong customer service background in construction materials and services, manufacturing, oil and gas industry, telecommunications, call centers, medical services/insurance, automotive, retail merchandising, some legal work and various other industries * Project Management and Business, Financial, System, Human Resources and Data Analysis * Extremely solid advanced skills in MS Office and MS Project * Preparation of client proposals, correspondence and presentations * Strong organizational abilities and creative problem-solver * Quick learner, self-starter, detail oriented and extremely motivated * Highly experienced in software training and manual preparation * A strong background in accounting and budgeting * Administrative work of all kinds including calendaring, travel arrangements, expense reports, meeting minutes and correspondence. EDUCATION AND TRAINING: * Metropolitan State College, Computer Management Systems and Accounting majors (maintained 4.0 grade point average). * University of Northern Colorado, Education focus * MS Office Professional Edition through Version XP (2010) including MS Access * MS Project, ABT Project Planning, Visio * Multiple Project Management Institute (PMI) classes * Expense Reporting Systems * QuickBooks * Kronos Workforce HR/Payroll/Timekeeping Systems