Donald H. White Senior Technical Communicator

5904 Brandy Lane
Henrico, VA 23231


Website Portfolio:

Document Portfolio:




Google +:


Website Designer & Web Content Developer:

Proficiently uses of HTML (4.0/5.0), XHTML (1.0), CSS (2.0, 3.0) and Responsive Web technologies employed with major Open-Source Content Management Systems, including Joomla, WordPress, and Drupal. Endorsing his Web skills, Mr. Jeffrey Cannon, CIO, Fire and Life Safety America said:

I would strongly recommend Don for any web project. He has a deep level of expertise and delivers results.

Senior Technical Writer & Editor:

Earned awards of Merit and Distinguished Technical Communication from the Society for Technical Communication. 25 years of experience in system analysis, business analysis, technical writing, editing, and desktop publishing. Skilled with user and call center procedural documentation. Excellent verbal and written technical communications skills. Experienced leader, manager, and mentor.

Ms. Nancy Louise Stevens, Document & Records Management for Quality & Compliance Office at HP Enterprise Services endorsed my technical communications skills, saying: I found Donald to be a detail-oriented technical writer, interviewer, and researcher. He has a broad-based skill set and [shows] his expertise through tasks and collaborative team work. Donald met deliverable time lines consistently and achieved milestones needed to meet the high demands of the client.


Open-Source Web Design

    Richmond Battlefield Park Lions Club

    Fire and Life Safety America

    American Legion Battlefields Post 144

    Millfield Baptist Church

    Acme Treadway Company

    South Shenandoah

    Clontz Ancestry

Technical Communicator

    Create system, network, and user documentation for Defense Commissary Agency HQ at Fort Lee, VA

    Created and managed Eli Lilly and Company knowledge base documentationHP

    Created and edited system, use, and disaster recovery documentation for GSA program (Quantum InfoTech)

    Navy Enterprise PortalOracle (NEP-O) system, use documentationHP

    FleetRIDE user and administrator guides, online HelpEDS

    Online Services systems maintenance documentationAflac, Inc.

    Supplier Agreement Management CMMI documentationAnthem Blue CrossBlue Shield

    Systems security, requirements, design specifications, QA documentation for US Naval Ordnance Logistics Support Center (NOLSC), Yorktown VA

    Oracle replication instructions for Third World client workstationsChristian Childrens Fund

    Philip Morris USA LiveLink manual, online documentation, HR application guide, acceptance tests, QA database, SDLC documentation, technology architecture

    Concept, requirements, design, testing, and user documentationNextel Communications

    Enforcement Division documentationUS Department of Housing and Urban Development

    Technical documentsAirTouch Cellular Y2K project in the Atlanta marketing region

    US Naval Sea Systems Command guidebook for shipboard oil pollution abatement systems

    Nuclear NonProliferation Treaty/remote atmospheric radionuclide monitoring laboratories SOPsDefense Advanced Research Projects Agency

    Developed security tests and evaluations, risk assessments, management plans, disaster recovery, and accreditation documentation; National Photographic Interpretation Center

    Provided user support, coordinated center-wide database retrieval procedures, conducted user acceptance tests; Naval Technical Intelligence Center

Training & Event Management

    Organized successful first annual technical communications conference in central Virginia

    Recruited and coordinated workshop presenters

    Organized physical arrangements and managed contracted services

    Recruited and directed conference committee

    Wrote and issued PR material to media outlets

Software Skills

Content Management

Joomla, WordPress, Drupal, OpenText

Document Production:

Microsoft Office, Microsoft Visio Professional, OpenOffice Suite, Adobe Acrobat Pro

Desktop Publishing:

Adobe FrameMaker, Adobe InDesign, Microsoft Publisher


Adobe Illustrator, Adobe PhotoShop, SnagIt


MS Excel, OpenOffice Cald


Access, Oracle, MySQL

Web Authoring

Dreamweaver, Authorware, MS Sharepoint

Online Help:

RoboHelp, Doc-to-Help, Oracle UPK



Bachelor of Arts, History (Political Science), University of Maryland


Graduate work, Management of Information Systems, University of Maryland)


Graduate work, International Relations, The George Washington University



Distinguished Chapter Service Award, Award of Distinguished Technical Communication, Award of Merit

US Navy:

Joint Service Commendation Medal, Navy Achievement Medal


Honorary Life Membership

Battlefield Park Lions Club:

Lion of the Year (2013)


    U.S. Naval Cryptologic Veterans Association

    Potomac Appalachian Trail Club

    American Legion Battlefields Post #144

    Battlefield Park Lions Club

Employment History


Self-employed (d.b.a. James River Technical Communications) Defense Commissary Agency, Hewlett-Packard, GSA, HUD, US Navy, Aflac, Capital One, Anthem/WellPoint, Philip Morris USA


Capital One Financial Services (Independent Contractor)


Anthem Blue Cross-Blue Shield (Independent Contractor)


Philip Morris, USA (Independent Contractor)


Owens & Minor for Perot Systems, Inc. (Independent Contractor)


U.S. Navy Ordnance Logistics Support Center


Virginia Housing Development Authority (Independent Contractor)


Philip Morris USA (Independent Contractor)


Venturi Technology Partners


Nextel Communications, Inc.


US Department of Housing and Urban Development


Information America, Inc.


DataFocus, Inc.


M. Rosenblatt and Son, Inc.


Pacific-Sierra Research Corporation


Independent Contractor (Technical Writer)


Computer Data Systems Inc., Warrenton, VA


Innovative System Solutions, Inc., Fairfax, VA


U.S. Navy, Naval Security GroupCryptologist/Linguist