Mary B. Winfield
Mary B. Winfield
General Email: adriaticCEO@netscape.net Project ID: adriaticnyc@yahoo.com
Phone: (646) 229-8348 & (646) 202-9305
Text: 6462298348@tmomail.net
IBM SYSTEMS ENGINEER
S390 & z/OS RACF SECURITIY SPECIALIST
With 25 years experience in
Information Systems, Firewalls, Information Security, IBM MVS Operating Systems, Network Management, Disaster Recovery, RACF Security Infrastructure, DASD Storage Management, Telecommunications & Systems Engineering, Technology Strategic Planning
SOFTWARE
IBM Mainframe
OS/390 Parallel SYSPLEX, MVS/OpenEdition, UNIX Systems Services, RACF Security Server, LDAP Server, DB2 UDB, CICS Transaction Server, JES2, DF/SMS, VTAM, NCP, TCP/IP, MVS/ESA/XA/SP, TSO, SQL, QMF, SMF, Coupling Facility Links, ISPF/PDF/DM, RMF, SLR, SMP/E, DFSORT, DFDSS, GDDM, ASM/H, PC File Transfer, Cobol/VS, Fortran, Language Environment 390, JES2, Omegamon, JCL, SMF, MXG, MICS, DB2, NetMaster, REXX, NDM, VSAM, IDCAMS & Access Method Services, ASSEMBLER, LINKAGE EDITOR- BINDER, IMAGE PLUS, TSO/E, RACF Vanguard Report Suite, SDSF, IOF, OS390 nest Directory Services, LINUX Directory Services, OS390 Trusted Node and Console Security, RSCS, RACF Security Server for VM, RACF RRSF, Basic Sysplex, Parallel Sysplex, IMSDB/DC, AbendAid, LU6.2, MQ Series, MQ Series Workflow Manager V3r3, Unix System Services, Java Network Directory Interface, Java Messaging Services, VSAM & ICF Catalog Management, Database Design and Data Warehouse Architecture, Project Leadership
IBM Midrange
AIX 4.3.3, 9370-VSE, 9370-MVS/XA & VM
Compuware
CICS Abend-Aid, CICS-Xpediter, Abend=Aid, MVS Xpediter
Desktop and PC Computing
Microsoft: Windows NT, 98/95/3.x, DOS, Office 2000, Visual Basic Pro 3.0, Oracle Server, Oracle: Oracle Standalone Version for PC, Windows NT 4.0/ Windows 9x, 3.x, PC/DOS, OS/2 Extended Edition, Communications Manager, DB2, DRDA, LAN Manager, Netscape, Internet Explorer, Microsoft BackOffice, MS Project, Project Workbench, MQ Series Workflow Client
TECHNOLOGY CONSULTING
Technology company startup & e-commerce Partner growth
Consultant to Fortune 1000 since 1987
Information Security Consultant providing IBM RACF Migration Support for clients converting from Top Secret and ACF2
HARDWARE
IBM OS390 CMOS PROCESSOR SERIES
OS390 CMOS Plug-Compatible Vendor PROCESSOR Series
IBM ES3900
IBM 3090 SERIES
IBM 9370 Mid Range PROCESSOR
HP 6000
DEC VAX
Windows NT SNA Server
IBM 3745 NCP
Intel x86 Processor Series
PROFESSIONAL ASSOCIATIONS:
Oracle Technology Network sponsored by Oracle Corporation
IBM Developer Works sponsored by IBM Corporation
IBM Partner World
ISSA
Teradata Users Group � New York-New Jersey Region
International RACF Users Group
Consultant Role During Client Engagements
· A Corporate Strategist, Key member of the management team with extensive knowledge of software vendor marketplace, IT hardware asset license management, operating systems, database, automated operations, mainframe legacy processing, workload management, distributed processing, backup/recovery and technology planning, legacy coexistent with server Technology.
· A Practitioner with over 18 years of project management and services delivery providing client organizations with vast experience within the IT Security areas in financial services and manufacturing vertical industries, and by providing an instrumental role in handling security issues for new infrastructure and technology application development for each engagement. A Security Engineer contributing technical expertise in projects with competency as MVS Systems Programmer and RACF Administrator-Auditor.
· A Technology specilist with project management skill and expertise who leverages that knowledge to all phases of the client's project cycle, diagnostically approaching complex problems requiring a high level of caution and ingenuity gained through years of practical experience; oversight and tracking using MS Project and Project Workbench. Ms. Winfield supports all aspects of the Project Lifecycle process including business analysis, requirement definition, system design, development testing and implementation. She is familiar with US Department of Labor EEOC compliance and regulatory standards in recruiting, hiring and staffing.
· A Mentor providing technical leadership to professional newcomers who are eager to learn and desire to construct a successful occupational niche as a computer practitioner, either generalist or specialist but always of personal value to their employer's IT organization. Ms. Winfield facilitates a mentoring role inside her client relationships on a foundation of skill competency and technology knowledge transfer as a project progresses through its full development life cycle.
TECHNOLOGY SKILLS
· z/OS and OS390 MVS Architecture and operating system internals
· IBM Hardware/Software licensing regulations - Perpetual & Annual contracts
· IBM Systems Engineer with a 25 years experience as a key MVS Systems Programmer utilizing Assembler language programming and MACROs, SVC and Exits, DFP and Access Method Services, DASD Storage Systems, Master Catalog and ICF VSAM, S390 Utilities, RACF SMP/E object internals and data set configuration, JES2, TSO, CICS, DB2, IPCS, VTAM, DDR, MQ Series, Language Environment 390(PL/I, COBOL, FORTRAN, C, Runtime Library Invocation), Network Data Mover-NDM, Bulk Data Transfer-BDT, FTP, Syncsort, Netview Distribution Manager, DFDSS, DFHSM, FDR/ABR, Computer Associates CA1-Tape Mgmt & CA7-Job Scheduling, Data Warehouse Extract Transfer and Load software, SQL, Oracle, UDB2, JCL, AbendAid, Intertest for CICS, WLM (Work Level Manager), Basic & Parallel Sysplex, SMF, Computer Associates Endevor, Computer Associates Panvalet Library Manager, Computer Associates ACF2, RMF and SAS.
· SMP/E to install software product builds into IBM standard ZONE configuration, manage enterprise USERMODS, selective APARs and PTFs
· ACF2 to RACF Data Security Infrastructure and Software package Conversion
· RACF and Tivoli Security Policy Director integration for OS390 co-existence with client/server computing nodes, FWKERN Mainframe Firewall Policy Management, LDAP Integration with RACF, ACF2 and Top Secret.
· IPCS Debugging and problem determination skills using a diagnostic approach in resolving any vendor engineering issues.
· IBM source/object operating system software using standard SMP/E for change control and deployment according to IBM industry standard practice for Global-Target and Distribution zones; adapts to the established convention of a client's data center for SMP/E zones, Master and ICF Catalogs, Shared Proclib and JES Console required by IBM PARALLEL SYSPLEX CONVENTIONS.
· SNA, TCP/ IP, FTP/Telnet protocols at application and system levels
· Open Edition MVS, USS-Unix System Services and nsf file objects
· Configure HFS Hierarchical File System RACF protection
· Java Network Directory Interface-JNDI for OS390 MVS architecture
· XML Classes integrated into MQ Series Workflow Manager implementation for IBM ITSO lab environment
· LDAP, NT Security Infrastructure for User-Group Permissions to resources and DCE Security Server
· Parallel Sysplex configuration and management of WLM, ARM, MQ Series Workflow Manager Administration Server, PES-Program Execution Server for CICS & IMS, Execution Server, Scheduling Server and Cleanup Server
· IBM's NetView network management software and console automation facility
· CISCO Router Alert processing by NetView NLDM
· Webmaster experience for organizational and personal Internet sites using Trellix and IBM WebSphere.
· Service Level Agreement based configuration of end to end physical network components based on device & application protocols - Compliance & Configuration
· VTAM, CDRM and NCP subarea configuration and dynamic activation of SNA Architecture & VPN topology
· Desktop Java Console, and DSL implementation
· Maintained research security lab data for PKI tools, Network Protocols: TCP/IP, SNA, IPX, SNMP, IGRP, RIP, BGP DLSW and ISPF
· Internet/Intranet: Network infrastructure development/deployment of DNS, NIS+, NFS and HFS
· Unix System Services and Open Edition MVS architecture and workload planning under OS390 MVS and Z/OS Operating Systems
· Support OS390 MVS SNA, TCP/IP and Checkpoint configuration in network topology.
· RACF IRRDBU00 DB2 Extract Utility for security ETL processing and normalization of security database content
PROFESSIONAL AND CONSULTING EXPERIENCE
Project Consultant 1998 to 2003 Independent Consultant System Integration Projects
Executive Officer of Platinum Precision Software Inc.
Professional services system integration and security management solution offering to government and commercial sector customer: Ms Winfield is a principal of Platinum Precision Software Inc and one of its founders.
Sales and Business Development
RFP proposal writing with all technical specifications for proposed integration deliverable, and RFP proposal bid writing for commercial and government contracts. Closed winning sales cycle efforts for services only client engagements by providing executive and technical management with a detailed overview of technology approach, maintaining a Total Cost of Ownership focus within the project and delivering a technology solution which immediately becomes a winning IT Asset to that client�s IT organization.
Partnership formalized with IBM Global Services and EMC Corporation for Consulting Reseller Services.
Clients in 2001 � 2003: Guardian Life Insurance New York, NY, IBM ITSO Poughkeepsie, NY and Newark Housing Authority City of Newark, NJ
Computer Security Officer Advisory Consultant Role
Assessed IT Security, Enterprise computing platforms, Software upgrade configuration and licensing for Parallel Sysplex Data Sharing, TCP/IP Security Planning and Network Intrusion Detection, Web enabled OS390 Mainframe applications and Data Warehouse Infrastructure on a project basis with white paper authorship directed at Chief Executive and Information Officer leadership. Drafted and published several policy statements regarding privacy law, intrusion detection logistics and HIPAA compliance for client organizations.
IT Practitioner Role Within Scope of Consulting Projects
Security Engineer & IBM Systems Engineer
Provide leadership and supervision for security administration of the network, operating systems and primary applications. Support the development of and maintain global Information Security Policies, Procedures and Standards. Assist and mentor junior personnel with complex security issues. Develop and maintain contemporary methodologies for auditing security in a global IT environment. Perform security penetration attacks and general security assessments. Assist with Internal Audit initiatives to ensure compliance with corporate security policies. Assist with Business Continuity efforts as necessary. Respond to security related incidents, and when necessary perform forensic analysis of potential security breaches.
Manage all aspects of security exposure for business technology through the continual implementation and improvement of effective IT policies, operational processes, intrusion detection and procedures. Manage data ownership, access controls and audit mechanisms in client locations using the COBIT and ISO1799 as a Maturity Model Level 2 guideline for process improvement within client organizations.
At client locations, project support involved enforcement of a company-wide information security program to protect the integrity, confidentiality and availability of the firm�s information assets. General responsibilities include carrying out assigned security initiatives, assisting in the identification of mainframe and network security issues and keeping abreast with security technologies.
Provided technical support to clients consisting of hands-on practitioner delivery of computer services specified by the Statement of Work requirements. Mentored client staff during project delivery in telecommunications, information security, storage management, operating system configuration, Checkpoint firewall authentication into the IBM Mainframe (TSO, CICS, VTAM applications) and security practitioner support and messaging software solutions.
Research and Development efforts include designing and building an Oracle 9 database application containing RACF DB IRRDBU00 extract records for SQL Query and reports, examining data ownership and access permissions for MVS data. The Oracle database is an alternative to the RACFDB2 sample provided by IBM in OS390 SYS1.SAMPLIB and affords desktop flexibility for reporting.
PRIMARY PROJECT RESPONSIBILITY:
Top Secret to RACF Conversion: Provided IBM and Client Security Organization with planning activities, software inventory questionnaire, review of base CA-TSS code and installed exits, current production interface to S390 licensed software products, inventory of Master Catalog High Level Qualifiers, DB2 External Security Checking and Native GRANT Access to objects, ACID analysis, CICS transaction and program mapping from PCT, OMVS Segment population in new RACF user profile, OMVS GID configuration for Groups, Telecommunication protection and Single Sign On SSO Third Party vendor software.
Outlined security requirements for RACF regression and new feature testing objectives and technical scenarios for deployment phase of migration project. Advised adapting specific technical testing objectives for signoff of the final migration environment. Acted as a liaison between IBM Software Migration National Team and corporate security staff to adopt IBM industry recommendations to gain the best value from the Conversion Tool investment (used to create the RACF infrastructure from originating Top Secret environment).
Logistics Provided mentoring to both Security administrators and MVS Systems Programming staff, provided client management with security planning logistics during introduction of new RACF environment to their data center�s operational function. Sysplex project requirements definition and technology platform positioning to implement a data center use of IBM�s RRSF (RACF Remote Sharing Facility a data sharing feature of Parallel Sysplex).
Systems Programming Project Role Created all new RACF SMP/E FMID Usermod source code members, maintained change control for all table activation including Started Task Table, RACF Range Table, Class Descriptor tables, Router Tables and Dataset Name Table. Provided technical consulting to technical support managers and specialists regarding new z/OS features of RACF Secureway Server including Unix Systems services, LDAP Server, OMVS Segments, PKI managed resources, DB2 enhanced security, Middleware security architecture, CA-Datacom external interface and Client/Server application Single Sign On usage. Reviewed any RACF or SAF exits used by IBM or OEM Third party program software.
With the firm principals, we developed SAS reporting mechanism using SMF Data extract and record management to review RACF ICH408I �913�access violations and extracted IRRDBU00 flat file records, the SAS software became a productivity tool for cloning RACF permit statements to authorized corporate users and group entities.
ACF2 to RACF Conversion: Migrated ACF2 data security profile definitions and OS390 subsystem protection to RACF database infrastructure including users, privileged users, Group Tree, Data Set profile and access lists, Started Task Ids, DB2 Security exits, SMP/E product apply and USERMOD updates and TSO Segment information. Managed migration projects for OS390 mainframe customers using IBM conversion software tool and using SAS Extract software. Completed migration timeline according to IBM recommendation utilizing initial test LPAR image and deployment following system IPL to production LPAR images. Conducted acceptance testing scenarios with IT and Business unit areas of OS390 mainframe customers.
RACF Software Product Release Level Upgrade: SMP/E receive/ apply/ accept into system libraries and data sets; formatted new RACF database file structures using Initialize utility and IRRUT400 disk to disk file copy of BDAM file. Configured and installed ICHRIN03, Range Table, ICHDSNT Data Set name table, IBM Supplied Class descriptor table, Customer Account Class Descriptor table for third party program product interface, DB2 Security interface, CICS and IMS program and transaction class protection and PTFs for current maintenance level. Capacity planning model submitted for future data set BAM block growth and free size characteristics established for upgraded release.
RACF Parallel Sysplex Remote Sharing Facility: Installed components for activating RACF RRSF data sharing feature between conjoined LPAR Sysplex coupling facility links.
RACF Daily and Weekly Offsite Backup: Implemented FDR and DFDSS data set name physical backup of all RACF primary and secondary data sets for tape library and disaster recovery offsite storage.
Group Administrator Supervision: Managed all group SPECIAL, OPERATIONS and AUDITOR field administrators for decentralized data security administration responsibility according to Service Level Agreement objectives in meeting enterprise daily activities.
SETROPTS: Configured, tested and activated SETROPTS features and options by data center change control for all RACF product settings utilized by IT organization.
Approval and Disapproval for Granted Access and System Privileges: Systems and Group level SPECIAL, OPERATIONS and AUDITOR by written request and maintained electronic and hardcopy of request activity as a corporate change control event.
MQ Series - Assisted MQ Series installation supporting SMP/E receive/apply/accept job stream execution, allocation of product libraries and data files, created started task id for MQ Servers, modified catalogued JCL procedures for system and application invocation, and apply PTFs bringing maintenance levels and patches to current IBM level. Collaborated with Data Base Administrator completing installation, configuration and customization to OLTP/Database system software in a 7x24 OS/390 environment using DB2. Configured product and operating system components outlined an implementation approach to using Java Messaging Services Audit Record management and verified proper deployment and initiation of operational procedures according to IBM recommendation in MQ Series Administration Guide. Integrated application data sharing and recovery requirements for Parallel Sysplex architecture. Loaded Policy Definitions into WLM Policy Database for workload balancing, resource allocation and recovery guidelines. Configured VTAM and TCP/IP definitions supporting MVS to MVS shared system resources through Coupling Link Facility and TCP/IP definitions for MVS to NT Server communications.
A. Maintained a research and development DB2 test environment running UDB2 Version 7 for NT; configured database instance with three levels of security based on DBA function, operational management and data ownership.
B. Published an Information Security Manual focused on IBM RACF Security and DCE Server protecting Enterprise computing environment; monitors and provides access as approved; manage mainframe and network information security tasks; manage and configure third party vendor software RACF tools including Vanguard Integrity. Managed direct reports by administration of quarterly objectives, project reporting to executive management and procurement officer, conduct performance reviews, project planning, and cost evaluation of products.
Change Control Management - Ensures that proper Change Control Procedures are in place for securing application software assets including user-written legacy mainframe and client/server software along with operating system software portfolio.
SMP/E Installation of CBIPO and IBM OS390 Software Builds: Using IBM SMP/E installed, configured, customized and deployed operating system code, program products, DB2, CICS and VTAM into production system LPAR images. Configured Master Catalog for Systems shared PROCLIB and PARMLIB using Parallel Sysplex conventions, Started Task table, SMF record management and TSO PDF logon capability. Worked as a team member with other MVS and DB2 Systems Programmers during migration project for testing, problem determination and system IPL.
Disaster Recovery & Contingency Planning - Coordinates the periodic maintenance, distribution and safe storage of the Departmental Contingency & Business Resumption Plans documents.
Audits - Performs periodic audits to monitor compliance with security policies and guidelines. Performs password rotations as required.
RRSF � Plan and implement RACF Remote Sharing Facility SYSPLEX feature between LPAR configured with unique RACF database environments.
Single Sign On SSO � Introduced Pass-Go softwar�e Synchronization Server and Synchronization Agent to customer IT organization and installed/ configured software product for deployment
Security Awareness - Develops and presents ongoing security awareness and training information to employees, management and information custodians.
Intrusion Detection Management System - Plans, develops and manages an Information Security Violation Management Reporting System using Vanguard Software series, SAS, SMF and SYSLOG data.
Clients: Frontier Technology Solutions, Rochester Telephone, Aetna US Healthcare, MCI Telecommunications, Amdahl Fujitsu, JP Morgan Chase, IBM Corporation Professional Global Services, Indianapolis Power, J Crew, Marist College, Arthur Andersen, Pitney Bowes Business Systems, Philip Morris, Guardian Life Insurance and Platinum Precision Software.
1987 to 1998 Independent Consultant Engagements
Project Consultant Amdahl Fujitsu, Washington DC Field Office April 1995 to Jan 1998
· Frontier Technologies: Capacity planning and CPU performance analysis of MVS ESA batch production initiator response time and operational intervention noting improvements in client white paper.
· RFP proposal bid and sales close of Fairfax County Data Center relocation and Michelin ACF2 to RACF conversion.
· Asset management assessment of Enterprise software portfolio with related contractual license pricing for commissioned IT organizations for Bear-Sterns, PHH, Michelin, Citibank; suggested savings noted to client via white paper published recommendations.
· Top Secret to RACF conversion project management and deployment of two security database contents into single, merged RACF Security Server environment using IBM Conversion tool services offering. Reviewed impact analysis findings from IBM Software Migration Team at client site.
ACF2 to RACF conversion OS390 MVS ESA operating system upgrade for Michelin HQ data center across six LPAR configurations. RACF software install and customization using SMP/E, Assembler, and CLIST; configured and deployed RACF Exits, OEM Program Product interface modules, SMP/E APPLY/ACCEPT of FMIDs into zones. Constructed and maintained project plan using MS Project. Approval point of contact for Group Tree requests, system data set profile ownership and permit access lists, Started Task Table update and changes, weekly review of SETROPTS LIST contents with MVS Tech Support manager and completed written policy for project conclusion. Configured ICHRDSNT for RRSF-RACF REMOTE SHARING FACILITY between Michelin North America and France IT Organizations.
Blue Circle Cement Manufacturing: RACF installation into OS390 MVS CBPDO upgrade as a newly configured computer data security protection infrastructure. Implemented corporate Intrusion Detection policy, software tools and procedures. Configured all IBM product and ISV programs with optional RACF interface feature to protect OS390 MVS environment. Configured DFHSMS and Storage Management environment to authenticate data set placement using RACF DATA and Storage classes.
Built RACF infrastructure using Master Catalog HLQs and Alias entries for Group Tree contents; used SYS1.Uads and CICS sign on table to construct RACF userid profile. RACF implemented on production and test LPAR images.
Parallel Sysplex Residency completed at Amdahl Fujitsu for exploitation of shared PARMIB, PROCLIB, operator console, CICS and RACF data sharing using RRSF (RACF Remote Sharing Facility) with Coupling Facility.
Developed and configured software test cases for developer and test analyst execution for IBM and Third party vendor software modules designed for OS390, VM, OS/2 and Windows NT builds of Netview, RACF, IMS, CICS, OpenEdition MVS, ACF2, SMF, SMP/E, VTAM, Parallel Sysplex Data Sharing & Automation Facility, TSO, DB2 and Data Facility Services VSAM. Maintained Windows NT server environment with software, systems management and network configuration. Adjunct duties included the preparation and maintenance of Quality Assurance automated testing environment, source code library management, operating system testing LPAR for IBM release dependent integration environment, VTAM, SNA Server and Open Systems network configuration (Local channel attached and Cross Domain Resource Managers), TPNS scripts, and SMP/E zones. Customized & maintained OS390 for web enabled applications. Planned Software QA standards with management and team; proactively involved IBM & Vendor Product Administrators and Beta/Early Ship users into QA business model to enhance scope of pre-release vendor evaluation.
Project Manager Nov 1994-March 1995 MCI WorldCom Colorado Springs, CO
Built RACF infrastructure into newly created Omaha Nebraska data center running four OS390 MVS LPARs using RACF utilities and Vanguard Integrity Professional Suite. Install and customize RACF Group Tree, Started Task Table with explicit and asterisk entries, user profile management, production and test dataset generic profiles with ownership and custodial access levels, CICS and IMS transaction profiles, DB2 AUTHID group grants in prod and test subsystems, coded exits, application and telecom node profile definitions. Performed intrusion detection and approved Trusted Node user requests. Maintained migration TSO Batch Tmp JCL for audit purposes. Attended IT provisioning meetings. Researched 913 violations with group administrators and employees. Maintained Project plan for Nebraska data center deployment, managing tasks to completion keeping schedule and budget to critical path.
Systems Engineer May 1994-Oct 1994 GE Capital Stamford CT
OS390 MVS ESA Systems programming support for IBM and OEM Program Product software. Installed and customized operating system software components using SMP/E, Assembler and IDCAMS across nine LPARs; configured GEIS outsourcing environment toward future Parallel Sysplex RRSF feature. Supported Compuware Xpediter, Abend Aid for MVS and CICS, Netview, ACF2 & RACF Security interfaces, Group 1 Direct Market Software environment,
Project Manager, Sept 1993-May 1994 JP Morgan New York, NY
IBM RACF administration in OS390 MVS ESA and VM/ESA systems of corporate users, groups, test and production batch applications, violation reporting using SMF and SAS, intrusion detection, and program product interface maintenance for New York and Delaware data centers.
· Managed DB2 secured environment of programs, tables, BINDs, VIEWs, and Query reporting options for test and production database configuration. Reviewed scope of control with DBA group.
· Approved/disapproved client/server applications running Oracle, SQL Server and Sybase interfacing with legacy DB2.
· Wrote corporate position paper on Candle's Omegamon user authentication exit.
· Implemented SSO single sign on solution across JPM Enterprise using NC Syncom running as APPC messaging between VTAM network sub-areas.
· Tested JES2 exits enforcing Job naming convention and RACF SURROGAT user class resource.
Technical support of database BDAM files using IBM RACF data management utilities for template initialization and record load, Vanguard Integrity Professional daily Extract, Load and Transfer of live database contents, SETROPTS configuration of RACF system parameters, Started Task Table contents and options, and monitored space block usage of all primary and backup RACF files.
Systems Engineer March 1993-Aug 1993 MCI WorldCom Arlington VA
OS390 MVS ESA storage management technical support for test and production LPARs; migrated datasets to DFHSM controlled DASD according to STGADMIN policy. Managed application source and program load library datasets from old data center to new computer center for the MCI Perryman Decommissioning project.
Systems Engineer April 1992-December 1992 IBM Japan Manassas VA
Installation and customization of Netview Distribution Manager in MVS ESA and OS/2 LAN Manager using Corrective Service Diskette Pack, SMP/E, VTAM, Assembler, RACF, User Profile Management and Communications Manager.
Systems Engineer Sept 1991-Mar 1992 IBM Bethesda IMAGE PLUS Development
MVS ESA software upgrade via CBIPO across MVS, DB2 and CICS SMP/E zones. Built RACF database contents from Master Catalog alias and system level dataset entries, DASDVOL, SYS1.UADS TSO entries and CICS Signon table. Implemented RACF software environment from SAF password-only authentication.
Systems Engineer Jan 1991-Jun 1991 Otis Elevator, IBM Professional Services Farmington CT
ACF2 to RACF conversion tech support activities in MVS ESA production and test environment; implemented DFSMS Storage Policies and deploy RACF interface to IBM and OEM program products. MVS Systems Programming support for OEM third party software products executing on OS390 MVS LPAR configuration.
Network Engineer December 1989-March 1991 MCI WorldCom Reston VA
Provided IBM MVS ESA technical leadership in a business process engineering project of MCI Call Detail Records and Billing system. Constructed design prototype into test application routing CDR (Call Data Record) objects into three traffic CICS hosts. Supported CICS running with MRO with DB2 database configuration supporting CICS, Batch Connect and TSO SPUFI workload access for query reporting and real time access of traffic data.
Systems Engineer March 1989-Dec 1989 Sikorsky, Pitney Bowes Business Systems & Ames Retail ACF2 to RACF security software conversion activities in MVS Systems programming and Security Officer role; used IBM Corporation migration tool to extract ACF2 Rules into corresponding RACF profile creation commands (run later as Batch TMP). Formulated production and test RACF Groups from batch HLQs defined in Master Catalog. Configured TSO, IMS and CICS user profiles from ACF2, SYS1.UADS and Sign on table. Took inventory of active versus inactive user profiles as part of cleanup prior to migration cutover into new subsystem, CICS transactions and DB2 grants.
RACF 1.8.1 IBM product upgrade using SMP/E, Assembler and IDCAMS for IBM customer Ames Retail Stores. Installed, customized and deployed RACF product environment from test "sandbox" LPAR. Activated all exits and program product interface through test system IPL followed by production system deployment during Sunday midnight outage standalone time.
Systems Engineer March 1988-March 1989 IBM Netview & VTAM Software Product Group RTP NC
Provided technical support in MVS ESA Systems Programmer role for Netview Product development and test teams; customized six MVS guest machine images routing messages and timers to central focal point console. Maintained VTAM and NCP network definitions for SNA, SDLC, ASCII terminal, Token Ring, and 3745 front end processor.
IT Staff Positions
Systems Programmer 1983 - 1987 Martin Marietta Data Systems - Orlando FL Data Center
Configured outsourcing data center DASD inventory, special attention to private and spare drives; IBM MVS storage management using DFHSM, DFDSS and FDR; corporate RACF administration function supporting technical issues and IT risk management; RACF FMID exits and related systems programming, ICF and VSAM catalog shared system DASD environment, SMF archival, Sunguard Disaster Recovery compliance, Master Catalogs, TSO and ISPF products, CA1 Tape Management and DFP-related software. Led a team of 9 software professionals and managed department in manager�s absence.
Mentoring of outsourcing technical customers, corporate contact for Computer Associates Panvalet and ASM2 software products (annual user group conference speaker in 1986).
RACF System Administrator: IBMUSER data center contact (RACF data set indexing and reorganization, System environment and Audit). Migrated over 6,000 discrete RACF profiles into standardized generic profiles, Group Tree restructuring and RACF Data Set expansion (using product Range Table IBM Usermod).
RACF Software Product Upgrade: Installed RACF 1.7 from 1.5 product upgrade including all database template job streams, Started Task ID table, Data set and Range Table, Class Descriptor Tables (IBM and Customer Account) and performed data set reorganization outage to expand RACF BDAM data sets and reclaim index level chains, correcting logical I/O errors.
SETROPTS feature update and monthly audit Batch TMP to verify all RACF system settings for departmental review.
RACF Daily and Weekly Offsite Backup: Implemented FDR and DFDSS data set name physical backup of all RACF primary and secondary data sets for tape library and disaster recovery offsite storage.
Group Administrator Supervision: Managed all group SPECIAL, OPERATIONS and AUDITOR field administrators for decentralized data security administration responsibility according to Service Level Agreement objectives in meeting enterprise daily activities.
SETROPTS: Configured, tested and activated SETROPTS features and options by data center change control for all RACF product settings utilized by IT organization.
Approval and Disapproval for Granted Access and System Privileges: Systems and Group level SPECIAL, OPERATIONS and AUDITOR by written request and maintained electronic and hardcopy of request activity as a corporate change control event.
Systems Programmer 1982 to 1983 Aetna Life and Casualty - Hartford CT
Maintain DASD software environment, device service level agreements, production and test 3380 availability for Aetna corporate programming and operations staff, configured FDR backup for 3380-3350 inventory and coordinated batch scheduling with data center operations, researched EROPT with hardware vendors, supported migration of VSAM and Non-VSAM objects from 3350 to 3380 drives, maintained inventory of VSAM user catalog volume ownership.
RESEARCH
RACFDB2 Database creating a desktop version for DB2 V8 Beta for Windows (produced by MVS IRRDBU00 Extract Utility) using DDL and SQL statements provided in IBM�s SYS1.SAMPLIB
RACFDB2 Database instance creation of an alternate desktop version using Oracle 9i for Windows (records produced by MVS IRRDBU00 Extract Utility) using DDL and SQL statements provided in IBM�s SYS1.SAMPLIB.
Oracle Application Server test environment configured with Windows NT and Windows 98.
DB2 Version 8 (Beta for IBM Partner members) installed and configured on Windows NT and Windows 2000.
Wireless 802.11n Draft Testing
Vista Migration and Deployment using Microsoft BETA version
REFERENCES PROVIDED UPON REQUEST
Francis De Costanzo, Principal - Platinum Precision Software Inc.
Teradata Certified Professional 646-229-8316 206-500-1299
Teradata Certified SQL Specialist fadecostanzo@platinumprecision.net
SAS Certified Advanced Programmer
SAS Certified Base Programmer
Six Sigma Green Belt
CAREER SUMMARY
Over 20 years of relevant IT experience and demonstrated competency in developing efficient and effective solutions to address diverse and complex business opportunities. Supported full life cycle process, with project management experience including resource allocation, load leveling, and tool selection. Broad array of software languages, database tools, and advanced quantitative methods. Expert in use of relational database systems and in cross platform data integration. Implemented solutions across a range of platforms including Windows NT and 95, RS/6000, AIX, AS/400, OS/390 MVS ESA, and Oracle, UDB2, DB2, NCR Teradata. Design with Erwin, Power Designer, Designer 2000, Rational Rose, Riverton�s HOW. ETL experience with Informatica�s Power Mart, MS SQL Server DTS, Data Stage, including product evaluation. Manager with a track record of mentoring and developing the finest IT team of skilled practitioners. Facilitated application design and data modeling sessions with departmental users, technical developers and business analyst audience. Analyzed business process, developed logical and physical models at enterprise architecture level for IT organizations expanding with rapid business change. Worked as a management specialist in telecommunications, pharmaceutical, manufacturing, and software consulting industries. Recent projects include providing data analysis support for Call Center Operations Assessment at VWR Scientific Products, and technical architect for the CRM Strategy Project at ING. Professional association affiliations include the Oracle Technical Network, International SAS Users Group and IBM Developer Works. Recently completed an IBM International Technical Support Residency in MQ Series Workflow Manager for z/OS V3R3
Technical Architect Experience
Architect and Programmer for major consumer products company planning system and data warehouse. Lead architect for CRM Strategy at insurance / financial management company with over $150 billion in assets under management: cross business unit, cross-platform, cross-functional architecture. Architect and Programmer for auditing system for major telecom company involving integration of cross platform systems. Data Architect for major telecom CRM integration project involving Saville, Vantive, Clarify and others. Business process modeling in consumer products, telecom, medical and pharmaceutical industries. Architect and Programmer for major telecom integration project across multiple platforms in 5 data centers and involving major systems from telemarketing, order entry, vendor communications, order fulfillment and provisioning, and billing. ERP integration, data warehouse design, OLAP development, application end-to-end design, database tuning and performance monitoring, efficient query design, data modeling, database architecture. Enterprise and application data modeling at the conceptual, logical, and physical levels of detail. Design and development of normalized operational data stores (ODS) and star schema data warehouses. Business process reengineering. Organized and facilitated (JAD) business requirement definition sessions.
WORK EXPERIENCE
Platinum Precision Software
Principal and CFO
· Most recent project is at Merrill Lynch through Kforce
· Project planning and application development support for the installation of the SAS Corporate Compliance Solution for Sarbanes-Oxley.
· Installed SAS in UNIX and NT environments, as well as SAS/PC on a Win2000 PC, including related SAS products, such as SAS AppDev Studio.
· Wrote Master Test Plan, Test Strategy, and modified vendor-supplied test cases and test scripts for the Merrill Lynch environment.
· Reviewed, modified, approved, and archived all system documentation.
· Provided knowledge transfer to IBM for ongoing production support.
· Responsible for all system migration instructions, and for coordinating Weblogic and UNIX system administrators, and Oracle DBA to migrate system from development, to QA, to production environments.
· Performed contingency and recovery testing.
· Main point of contact for managing all technical issues with the vendor.
· CapitalOne through Object Systems Group
· SAS Architect for the design and development of a new platform for deploying and managing fraud defenses and other data mining applications
· Assisted in the writing of system use cases, development of class models, logical and physical data models
· Applying UML to the design of SAS based system
· Program platform services in SAS, running against an ODS in Oracle and a data warehouse in Teradata, all in a UNIX environment
· Developed Teradata DDL from ERwin-generated Oracle DDL for one major subsystem and used it to generate the tables and indexes in Teradata for use in proof of concept
· Wrote extensive SAS Macro code for key subsystems to provide final proof of concept
· White paper on �Controlling Asynchronous Parallel Processing in a SAS / Teradata / UNIX Environment.â�Â
· Assisted in product and strategy evaluations regarding Office of Foreign Asset Control (OFAC) regulations; particularly around the testing requirements of the CapitalOne software development methodology (SDM) as it would relate to implementing either a software license from Bridger versus using one of the credit reporting bureaus.
· Currently developing multiple Platinum Precision Software product and service offerings:
· A SAS-based tool to improve RACF and ACF2 system administration and coordination
· A tool based on SAS and Teradata to assist in migrating data to Teradata from another RDBMS, optimizing indexing decisions and in writing Teradata DDL
· Data integration services to help companies in meeting OFAC requirements
Skills used: SAS 8.2, SAS Base, SAS Macros, SAS/Access, SAS/Share, SAS for Windows 8.02, Teradata V2R5, BTEQ, FastLoad, MultiLoad, TPump, DDLP, Oracle 8.1, UNIX, Weblogic, Xythos, JAVA, XML, ERwin 3.5.2, SQL, Rational Rose Enterprise Edition, UML, RUP, ClearCase, Req Pro
ELoyalty, Lake Forest, IL
Technical Architect
August 2000 to April 2001
Provided technical support including data integrity and analysis for VWR Call Center Assessment. Held lead technical role for CRM Strategy Project at ING
· Collected and evaluated current state scope, architecture, resources and toolsets for approximately 75 ongoing IT projects.
· Designed functional architecture allowing client to crystallize a vision for the future while leveraging current investments.
Skills used: Power Point, Visio, MS Access, MS Excel
Prodigy Communications Corp., White Plains, NY
Senior Technical Advisor
March 2000 to July 2000
· Analyzed ETL process for company�s enterprise data warehouse
· Gathered requirements, designed, developed data mart for customer relationship management
· Linked OLAP cube to MS Excel and MS Access
· Wrote extensive SAS mainframe programs to document legacy system business rules
· Produced reports using SAS and DB2/UDB to compare legacy data to data warehouse
· Worked directly with support personnel at Microsoft to resolve cross platform connection problems between MS SQL Server and DB2/UDB
· Made recommendations to IT management for the design of the data warehouse and toolset selection to be used in computing environment for OLAP.
Skills used: DB2/UDB, SAS, SQL, MS SQL Server OLAP Tool and MS SQL Server DTS, Syncsort, File Aid, JCL, TSO, JES2, COBOL, Informatica, MS Access, MS Excel, Windows NT, OS/390, AIX, RS/6000
Walter Reed Army Medical Center, Washington, DC
Project Manager
June 1999 to November 1999
· Complete project lifecycle responsibility to deliver new version of OLTP system used by the Armed Forces Institute of Pathology
· Wrote Y2K Test Procedures
· Project planning and resource management for a team of 6 professionals
· Introduced new procedures for database monitoring and performance tuning
· Documentation and enhancement of enterprise data model, both logical and physical data models
· New procedures for change control
· New quality assurance procedures
· Developed processes to support a life-cycle from development through deployment and maintenance to ensure database availability and recoverability
· Worked directly with business community for requirements definition and quality control for all deliverables
· System documentation, process modeling, data mapping and transaction analysis led to improved impact analysis capability for enhancements and problem resolution
· Performed detailed technical analysis on requested changes, providing advice on feasibility, effort
estimates and alternative options, with special attention to avoiding scope creep
· Active participation in user testing, unit testing, end-to-end testing, parallel run and implementation planning, including participation in preparation of test plans, test procedures and test packs
· Wrote and implemented new standards and procedures for developing, executing, documenting and archiving test plans, test procedures, test data and test results, including peer, management and user review
· Train project team members in testing methodology
· Ensured consistent use of problem tracking log
· Produced weekly project status reports
· Facilitated weekly project review meetings
Skills used: Power Builder 6.5, UML, Visio, SQL, MS/SQL Server 6.5, MS Access, and Windows NT
HUD, Washington, DC
Team Lead
February 1999 to June 1999
· Supervised a team of 12 professionals
· Complete lifecycle responsibility for enterprise data warehouse supporting forecasting and budgeting
· Directly involved in designing and developing ETL process, and both normalized ODS and star schema data structures, logical and physical data models
· Directly involved in developing new processes to insure data integrity
· Participated in product evaluation and selection for new products to support version control
· Wrote new version control procedures
· Ensured consistent use of problem tracking log
· Produced regular project status reports to senior management and client
· Facilitated weekly project review meetings with representatives from senior management and client
· Two major applications to support forecasting and budgeting
· Results used to generate reports to the Secretary and to Congress
· Completely overhauled project planning
· Produced a full life cycle work break down structure, detailed the roles and responsibilities associated with each phase, and established project tracking guidelines and procedures
· Introduced UML, including technology selection and staff training
· Heavily involved in moving department to CMM Level 2
· Risk management, including communication with customer and ATS management
· New procedures to track requirements through analysis, design, development, testing and deployment
· Supervised DBA on database performance tuning and monitoring
· Worked closely with DBA to develop new procedures for database backup and recovery
Skills used: SQL, C++, Power Builder 5.x (upgrading to 6.5) including PFC, MS/SQL Server 7.0, Sybase 11, Sybase IQ, Erwin, UML, MS Access, HTML, JavaScript, Cold Fusion, MS Project, PVCS, Power Point, Windows NT
Teligent, Inc., Reston, VA
Data Architect
October 1998 to February 1999
· Developed data architecture for enterprise data warehouse, integrating several COTS, including site acquisition, sales force automation, order entry, billing, and trouble tickets
· Worked closely with the technical and application teams to identify, evaluate, and recommend the specific technology architecture necessary to support both functional and non-functional requirements
· Participate in evaluation and recommendation of third party products
· On-time delivery of both logical and physical data models
· Generated initial database structure for use in application design and development
· Maintained data dictionary
· Developed and maintained source to target data mapping
· Developed specifications covering extract, cleaning, and transformation of data from COTS for use by development team
· Developed specifications for moving customer data from central data entry to various COTS
· Produced and managed project plan including estimating level of effort, resource allocation and load leveling
· Produced weekly project status reports for use by project management
· Preliminary application design using Rational Rose
Skills used: Erwin 3.5.2, MS Project, Rational Rose �98, UML, Saville, Siebel, Vantive, Clarify
Commodity Futures Trading Commission, Washington, DC
February 1998 to July 1998
· Team Lead for the reengineering of the Commission's Market Surveillance System from MVS CA-DataComm legacy environment to client / server environment
· Interfaced directly with business community on requirements and process
· Completely new approach to requirements definition, analysis
· Trained staff in use of Object Modeling Technique, including use cases, business process modeling, business rule identification, and translation of business model into logical and physical design
· Made recommendations for database performance tuning
· Developed queries, stored procedures and triggers
· Analyzed legacy SAS code
· Wrote SAS code to document legacy system business rules and to validate ETL process
Skills used: Power Designer, Power Builder 6.0 including PFC, MS SQL Server 6.5, SAS, SAS Macros, Riverton's HOW 1.2, UML
CACI, Fairfax, VA
February 1997 to June 1997
· Full life cycle application support for enterprise data warehouse for Defense Logistics Agency used for managing cost recovery across all branches of U. S. Armed Forces
· Implemented SQL table processing and reporting toolset
· Implemented project change control mechanism for test and production level PowerBuilder objects on server platform
· Developed new system for documenting relationship among Power Builder objects, and mapping of objects to database tables, allowing for detailed impact analysis as business processes changed
· Extensive coding, testing and debugging of database
· Made recommendations for database performance tuning
· Reviewed data mart and relational database designs with the DBA and assist as needed with any database modifications required by changes to physical design
· Analysis of batch load process led to enhanced parallel processing of data and reduction of load window from one day to a few hours
· Introduced new procedures for insuring database integrity in performing batch loads
· UNIX scripts and PL/SQL, including development of stored procedures and triggers
· Advanced recursive lookups with unknown chain length using nested DECODE in Oracle, leading to development of new data drilling capabilities
· Developed new PowerBuilder utility for maintenance and programming of PowerBuilder Data Windows, allowing comparisons and updates across multiple Data Windows, resulting in the project team being able to update over 300 Data Windows on time and under budget
· Mentor junior team members
Skills used: SQL, Oracle, Power Builder 5.0, Designer 2000, Windows 95, Sybase Server, UNIX, Sun
MCI Telecommunications, Arlington, VA
February 1996 to February 1997
· Data modeling and reporting in a financial database environment with sources across five data centers
· Developed data warehouse integrating customer billing, order entry, and fulfillment for managing MCI products including pagers, cellular phone and calling card services
· Business process and data modeling documented data flows across six major new systems
· Designed and developed ETL process to integrate data from systems in the multi-terabyte range
· Designed and developed integrated normalized ODS and star schema data warehouse to support OLAP reporting with drill down capability to detail transaction records
· Mentor junior team members
· Assisted management team in formulating requirements definition for future enhancements to existing application to include Oracle server processing of mainframe legacy data
Skills used: DB2, SAS, SAS Macros, SAS/AF, SAS/SCL, SQL, Erwin, Visio, Syncsort, File Aid, TCP/IP, NDM, COBOL, CICS, TSO, ISPF, JES2, MVS ESA Sysplex data sharing
Eli Lilly, Indianapolis, IN
June 1995 to January 1996
· Supported data warehouse environment in a pharmaceutical clinical trial setting
· Developed production code using extensive SAS Macros for loading data into DB2 database and to extract data from DB2 into SAS data mart for use by statisticians in developing reports for submitting to FDA
· Extensive use of SAS CONNECT and PROC SQL to access data in mainframe DB2 database
· Responsible for validating code changes to a proprietary product of Quest Systems, written in MS Access, used for world-wide collection of clinical trial data.
· Wrote validation plans and performed peer reviews for production code changes
· Mentor junior team members
Skills used: Quest, DB2, SAS, SAS Macros, SQL, MS Access, TCP/IP, FTP, JCL, TSO, JES2, MVS/ESA, AS/400
MCI Telecommunications, Atlanta, GA
June 1993 to March 1995
· Business process reengineering for corporate sales contest management system
· Instrumental in changing architecture from a reporting architecture to an ODS
· Developed new SAS coding standards, including the introduction of SAS/AF, extensive use of PROC SQL, and redesign of SAS data architecture
· Redesigned SAS job stream to allow parallel processing, reducing data extract and load time by 70%
· Developed new source to target data map
· Developed new procedures for documenting data integrity
· Developed SAS based sales performance forecasting model used to establish baselines for sales contests
· Extensive SAS report formatting using DATA _NULL_
· Performed data reduction from ten MVS host based data collection production systems across three data centers
· Designed new data driven model for sales contest system, reducing time to incorporate new contest features from weeks to a few days
· Designed and developed star schema and OLAP reporting environment using SAS to allow ad hoc reporting and management of sales contest points based upon organization structure
· Complete life-cycle responsibility for customer service auditing system
· Designed and developed ODS using SAS, Syncsort and TCP/IP for ETL, and MS Access for database
· Designed and developed user interface for customer service auditing system using Power Builder, MS Access and MS Excel
· Data reduction from multi-terabyte systems
Skills used: SAS, SAS/AF, SAS/SCL, SAS Macros, SAS Statistics, SQL, Syncsort, File Aid, JCL, TSO, NDM, JES2, COBOL, CICS, MS Access, Visio, Power Builder, MVS ESA
Maybelline, Memphis, TN
Manager, Distribution Development
1982 to 1990
· Complete project lifecycle responsibility for enterprise data warehouse integrating product shipments, order entry, cost accounting, MRP-2 and planning data for the first time in Maybelline history. After initial development in SAS, took lead role in migrating to NOMAD
· Identify, evaluate, and implement the specific technology architecture necessary to support both functional and non-functional requirements
· Extensive use of TERADATA processing platform and MVS/XA
· Complete project lifecycle responsibility for Distribution Simulation and Management System. Management assumptions entered into Paradox-based database on PC, then uploaded to TERADATA to generate database. Star schema including summaries to logical breaks for drill-down analysis. System linked TERADATA to SAS and PC-based PARADOX for distributed reporting purposes. System used to manage distribution and retail display of products in 27,000 retail outlets for 589 product line items.
· Completely responsible for design and administration of TERADATA database
· Designed and developed retail mix optimization (linear programming) model using SAS/OR, SAS/FSP, and SAS/FSCALC. Used ISPF Dialog Manager and SAS Macros to generate constrained optimization equations in SAS/OR. It solved for optimality, and arranged products for esthetic presentation at retail. Output included FSCALC spreadsheet, standard linear programming reports translated into marketing terminology, and flat file suitable for downloading to a PC to be directly loaded into SPACEMAN.
· Designed and developed SAS based reporting tools used for retail space presentations to key accounts, resulting in a gaining incremental retail presentation space of over 5 miles long by 5 feet tall
· Distribution Simulation and Management System resulted in savings realized of over $14M for one fiscal reporting year
· Developed complete corporate planning system including marketing plan, internal plan, operating plan, and advertising plan using SAS, TSO Clists, and ISPF Dialog Manager
· Developed advertising stewardship system using SAS, TSO Clists, and ISPF Dialog Manager
· Developed sales forecasting system using SAS, SAS Statistics and SAS/ETS
· Developed trade promotion analysis and reporting system using SAS, SAS Statistics and SAS/ETS
Skills used: SAS Base, SAS/OR, SAS/FSP, SAS/FSCALC, SAS/ETS, SAS Macros, SAS Statistics, SAS Graph, Syncsort, File Aid, MRP-2, Teradata, MVS/XA, Paradox, TSO, ISPF Dialog Manager, JES2, UNIX, TABOL, X/L, NOMAD, Quattro Pro, Dbase, Harvard Graphics
Aladdin Industries, Nashville, TN
Business Analyst
1981 to 1982
· Wrote Three-Year Strategic Plan as well as Marketing Information System for Energy Business Unit
· First year of plan resulted in 74% increase in sales, same year market leader (Kero Sun) filed for bankruptcy
· Contracted survey services and performed data analysis
· Business process analysis led to reorganization of the business unit, allowing introduction of JIT management of inventory, resulting in nearly eliminating inventory holding costs in the first year of implementation
· Recommended order quantity for purchasing over $40M inventory, the largest financial decision in Aladdin history since building the manufacturing plant
Skills used: SPSS, APL, LINDO
TECHNICAL SKILLS
Teradata Certified Professional
Teradata Certified SQL Specialist
SAS Certified Advanced Programmer
SAS Certified Base Programmer
Six Sigma Green Belt
DB2 UDB2 PL/SQL ORACLE 7.3 ORACLE 8i
MS SQL Server SYBASE Server NOMAD MQ Series Workflow Manager v3r3 SQL
TABOL X/L DBASE MS Access Paradox
SAS/BASE SAS/FSP SAS/EIS SAS/Graph SAS/ETS
SAS/OR SAS/AF SAS/PC SAS/Stat SPSS
SAS/Share SAS/Access SAS/SCL SAS 6.08 SAS 8.2
Erwin 3.5.2 Power Designer Riverton HOW Rational Rose Designer 2000
Informatica Power Mart Ascential Data Stage MS SQL Server DTS
Windows 3.1 DOS 6.2 OS/2 2.0 AIX UNIX
IBM 3090 IBM 9021 AS/400 Sun Solaris Teradata
Windows95 Windows NT 4 MS Exchange CICS MVS/ESA 5.2
TSO/ISPF SyncSort JCL JES2 VSAM
TCP/IP FTP OS/390 Weblogic Xythos
SyncSort RACF Netscape Internet Explorer XML
APL MS BackOffice MS Word 6.0 MS Excel 5.0 3270 Emulator
Lotus Corel/DRAW! SPACEMAN PEGMAN
Microsoft Project Micro Strategy DSS Loyalty Suite Power Builder 6.0 Visual Basic
EDUCATION
Owen Graduate School of Management, Vanderbilt University, Nashville, TN
MBA, Finance and Management Information Systems
1982
University of Alabama in Huntsville, Huntsville, AL
BA, Sociology/Psychology,
1975
PUBLICATIONS OR ADDITIONAL TRAINING
Micro Strategy DSS
Visual Basic Programming, USDA Graduate School, Washington, DC.
Power Builder, USDA Graduate School, Washington, DC.
eLoyalty Training: Consulting Skills, Call Center Operations, and Loyalty Suite for Developers, Architecture Boot Camp
Member number:8216
Additional Contact information is available on the Information Page.
Software Contractors' Guild (www.scguild.com)
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