3973 Glen Park Drive
Lithonia, GA 30038
770-354-1539
eberhartwilson@bellsouth.net
SAP - 17
years
SAP Project Management - 10 years
Release Management - 5 years
Change Control Processes - 15 years
Transports and Corrections - 8 years
N-Plus 1 Tier Architecture - 5 years
N-Plus 2 Tier Architecture - 5 years
ITL Methodology
Summary:
Jackie
brings a track record of delivering business solutions and adding great value
on initiatives.
As an
Information Technology professional, she draws from her 17 years experience
with SAP and other ERP systems. In
the SAP arena, she started out configuring for MM and HR and moved on to
developing and leading Quality Assurance teams in over 18 projects (5 of which
were with Global Implementation and the others involved Human Capital
Management, Supply Change Management, Finance, Business Intelligence, Solution
Manager, and Master Data Management).
Her industry experience includes
Beverage Products, Consumer Goods, Public Sector/ Government, Consulting and
Retail. Jackie has a sound understanding of project methodologies (e.g. ASAP,
Solution Manager and SDLC) as well as Information Technology Infrastructure
Library (ITIL) and Six Sigma techniques and approaches
Career History:
The Coca-Cola Company
1/2011 - Present
Global SAP Test
Lead/Manager
Lead the executive Change Control Board and drove the tactical and
strategic agenda for quality controls and testing regimen.
Developed Release/Maintained
Quality Gate Reviews.
Define Test Strategy, Test Approach and common Test Tool for Global
Program
Define Common Testing
Approach and Methodology for Global Program
Strategy planned the new Testing Approach for Coke One Bottler to from
shared environment to single instance.
Assisted in
the planning of the new landscape N+1 environment
Managed/triaged defect resolution for multiple bottlers
Developed/Manage Master Schedule for Testing ( multiple bottlers,
difference phases; E2E, UAT, Regression, Performance )
Define Metrics and Reporting Process
Managed and lead testing activities across multiple
platforms/teams including resources, other vendors/service providers, and
virtual teams
Developed/Maintained Master testing schedule for all
bottlers
Ensure the readiness
of multiple test environments, integration of SAP test environments with other
legacy applications for integration or regression testing.
Provided Lesson
Learned after each Release to
leadership team
Team validated
the overall solution, including the configuration, customizations, reports,
workflow and security profiles function as designed (CRM, HRM FICO, MM, SCM, PP and Mobile)
Johnson Controls, Inc. 7/2010
– 1/2011
Global SAP Test Lead/Manager
(Center of Excellent) / Release Manager)
Lead the executive change control board and steering
committee and drove the tactical and strategic agenda for quality controls and
testing regimen.
Define Testing Process for Center of Excellent
Manage multi-system landscape
Defined/ Developed test plans, testing scopes,
Integration, between the test stages and provided overall Test Planning and
Management, Collected and evaluated test metrics and directed, maintained
published Testing Project Plans, provided signoff on the testing stages and
conducted Quality Reviews on all test stage work products, Regression, UAT, Parallel Testing, Reported Test Status to Management
team, Managed, Facilitate overall
Defect Resolution and Managed Defect Metrics and Post Launch reports,
Planed and conducted Unit, Regression, Integration,
Conversion, End to End Testing,
Security Testing and User Acceptance Testing and Performance Test
Staffed and managed a team of 10-20 testers including
the offshore model
Develop complex Release
Management schedule to manage
multiple projects in an N + 1 environment.
Coordinated with core team members, subject matter
experts, key users and business owners to ensure the testing and validation
approach of critical processes confirms requirements are met and risk is
managed
Developed and manage a test sequencing strategy that
prioritizes critical processes, reflects functional dependencies and optimizes
core and subject matter expert resource capacity
Provide overall leadership and direction of testing
effort and ensured integration with other deployment initiatives (training,
conversion, security, cutover, and defect transition)
Target Corporation/ IS
Retail 2/2010 –
7/2010
SAP Test Lead Manager
Architected, procured and designed test environment to support a complex
integration of company and vendor development workstreams
Provided Testing Center of Excellence wit comprehensive Test Program
Strategy, Planning, organization, mobilization and operations
Trained/Mentor FICO team on HPQC (Group of 20+ Users)
Designed Test documentation (Test Plan, Test Case
Specifications, Test Scenarios, and Procedures) for functionality testing.
Develop and manage test plan, test strategy and test
progress
Provided training on Mercury Tool, i.e. Test Director.
Lead Integration, Regression, UAT and Security Testing
for FI/CO team
Configured and deployment of Solution Manager, i.e. (Business
Requirement, App.s, Testing and End User Training
HESS Corporation 5/2009 - 2/2010
Global HCM SAP Test Program
Manager
Defined/
Developed test plans, testing scopes, Integration, between the test
stages and provided overall Test Planning
and Management, Collected and evaluated
test metrics and directed, maintained
published Testing Project Plans, provided signoff on the testing stages
and conducted Quality Reviews on all test stage
work products, Regression,
UAT, Parallel Testing, Reported
Test Status to Management team,
Managed, Facilitate overall Defect
Resolution and Managed Defect Metrics
and Post Launch reports,
United Launch Alliance 9/2008 - 5/2009
SAP Test Manager
GFEBS Project (The
Department of the Army)/Accenture 4/2008 - 9/2008
Proctor and Gamble/IBM 9/2007-
4/2008
Global SAP Test Manager – HCM Technical Upgrade
Managed
and developed testing strategies within the defined timeline of the project
implementation. . Managed staff attached to the project for QA purposes
including but not limited to resource management and planning and task
assignment and project management.
Project managed 25-35 member team and activities for
integration, testing and data migration (Developed/managed workplan
Created Test Plan/Test Strategy plan (IQ, OQ,PQ)
Managed system integrator SAP for merging legacy data
into SAP FICO, HCM, PS
Developed Parallel Test Plan
Managed a group of offshore testers (25) daily.
Planned and conducted: Unit, Regression, Integration, Conversion, Payroll
Comparison, End to End Testing, Security Testing and User Acceptance Testing
Accountable for setup and administer the Mercury
Interactive toolsets, Quality Center (SME), TAO and Quick Test Professional and
also responsible for establishing test-tool environment, maintain Dry Run,
Cutover Management and maintain version control a library of automated test
scripts written with Mercury s Quick Test Professional, utilize Mercury toolset
to produce Metrics and Reports, Mercury Administration, SharePoint, Implement and Enforce
Quality Assurance standards, Focus Frame BPT Accelerator for SAP and SAP
Solution Manager
Implemented and configured Quality Center, Site Admin,
developed training material for users, trained users
Solution Manager Consultant (7.0)
Provided/developed training materials and trained
functional and developers in addition to set-up project, blueprint, road map
and configuration
Defined/maintained multi-landscape environments
through environment copies and transport management
Issue Management/Support Notifications
Developed/created project structure, define blueprint
structure, keywords, linking documents
Provided insight on how the client can go about making
changes to the predefined roadmap in SAP.
Configured ChaRM and Service Desk
Following platforms (XI, BW, CRM/IPM, ECC 6.0)
QA
Project Manager
Solution Manager (Provided
Overview and Prototype SOLMAN
4.0/7.0)
Provided overview/training for client, in addition to
set-up project, blueprint, road map and configuration
Test Management
Early Watch Alert/Service Level Reporting
Defined/maintained multi-landscape environments
through environment copies and transport management
Issue Management/Support Notifications
Provided insight on how the client can go about making
changes to the predefined roadmap in SAP.
Installed, configure and upgrade Solution Manager and
TMS
Set-up RFC connections to all parts of SAP system
landscapes and Satellite systems
Implemented Service Desk and Change Request Management
and System Monitoring functionality, which includes workflow, service desk,
change request management, change monitoring and transports management
Lockheed Martin
(A&D) 4/2006 - 9/2006
SAP Test Manager
Sealed Air
1/2006 - 4/2006
SAP FICO Test Lead
Kubota Tractor/IBM
6/2005 - 12/2005
SAP Test Manager
Avaya, Basking Ridge,
NJ
2/2005 - 6/2005
ERP Test Lead
Ciba Vision, Duluth GA 2005
Test Manager- Subject
Matter Expert
Symbol Technologies,
Holtsville, and NY
7/2004 - 1/31/05
Program/Strategic
Manager/Change Management
Managed as the
Program Director restructuring the SAPs ASAP methodology and execution by 140
– member team
Developed and maintain project
plan and tracking activities against a milestone based plan, providing regular
and accurate reports as appropriate.
Responsible for monitors costs, milestones
and resources
Managed Tactical
Operations Management of Quality Assurance and Controls
Pricewaterhouse
Coopers, Tampa Florida 3/2004
- 7/2004 Sr. SAP Quality Assurance
(HR; Time Management, PA and Payroll)
Perform a
thorough analysis of business requirements, functional requirements and technical
requirements to develop robust E2E test conditions, cases and scenarios
employing techniques of black box, white box and exploratory testing.
Analyze data
structures and prepare test date sets using the appreciated tools.
State of Florida
(Public Sector) Jacksonville, FL 11/2003 – 3/2004
ERP- QA/SME)
Managed a
team of internal quality assurance analyst and external quality
assurance consultants to develop test cases, test scripts for Organizational
Management
Test and validation of the DEV and PRD transfer
procedure of the organizational plan
Designed and completion of the business process script
used in the integration testing
Designed Test
documentation (Test Plan, Test Case Specifications, Test Scenarios, and
Procedures) for functionality testing
Akzo Nobel Coatings,
Inc. Atlanta, Ga. 10/2003 - 11/2003
SAP SD Functional
Consultant/Post Live Support
Managed a team of help desk associates
that assist end user day to user issues. Developed and review training
documentation using Word.
Provided user support/training with
invoicing, sales order, pricing and conditions.
Provided and
train end users with inbound delivery cancel receipts.
Provided and
train end users with creation of customer master, sales order, delivery
documents and invoicing.
North Carolina
Department of Transportation (Public Sector) Raleigh, NC 2/2003 -10/2003
Business
System Improvement Project
The Coca Cola Company, Atlanta,
GA
4/ 2000 - 12/2002
Project
Manager SAP Quality Assurance
SAP Global Business Systems Group
Global SAP
implementation, which included all SAP modules. Managed integration testing for the entire implementation;
in the role as project manager, I developed testing strategy, work plan and
utilized mercury tools to manage the daily activities.
Coordinated the
planning and execution of the full software development life cycle, including
development and implementation of test plans, test infrastructure and project
plans.
Managed and
identified defects, documented defect and test results.
Designed Test
documentation (Test Plan, Test Case Specifications, Test Scenarios, and
Procedures) for functionality testing.
Core team member
for SAPHR Process Improvement Project.
This team was responsible for developing processes; documenting
procedures and implementing controls that would decrease the current prolong
hiring process. This project is
on-going.
Used Mercury
Tools Testing Software Automate Regression and Performance Testing.
Provided on-site
delivery support for methodology implementation, QA management and QA testing.
Managed and developed Integration Test Plan for North
America SAP rollout which included the following modules; MM, FICO, SD, HR,
OTC, BW
Developed Integration Test Plan, which
included but not limited to Regression Testing, UAT, Security and Mock Go-live
John Deere &
Company C.W.P., Loudon, TN
10/1997
- 4/2000
System
Manager
Commercial Construction Equipment- Manufacturer
Facilitated and
monitored the implementation of the Avaya Definity G3, which provided an
additional 400 DOD lines and call accounting system.
Key
accomplishment included: securing funding (400,000), project management,
understanding customer/end user needs, securing management approval
Selection of
vendor which provided a 50,000 cost saving.
Project was on time
and under budget.
Organized and conducted user acceptance testing to
solicit early feedback on the interface and system usability
Analyzed the
problem domain, assisted the client in formulating the requirements and advised
on industry trends and best practice.
Performed regular
project progress assessments and produced status reports to the client,
highlighting any risks and presenting a plan for proactive risk reduction.
Managed
day-to-day infrastructure.
Developed SAP
security profiles and authorizations.
Configuration of
SAP Security parameters and privileges.
Monitors SAP
access compliance and violations.
Managed and
developed work plans and implementation schedules for ERP System (SAP).
Provided
functional and post technical support for the following modules (MM, PP, HR,
WF, QM and FI/CO)
Provided
functional/technical support WF: mapping out configuration, setting up
organization chart, routing Purchase Orders, Quality Notifications and Goods
Receipts. Investigated and
resolved workflow systems issues.
Performed
workflow administrator, site security, end user training and ABAP reports
Lead and
developed testing scripts for SAP (WF, MM, HR and PP) implementation and
upgrades.
Served on
committee and was instrumental in smooth transition to new ERP system (SAP),
which included the follow modules (FI/CO, PS, PM, QM, HR, PP, MM).
Developed
training material for SAP, which included all modules, in addition to providing
end user training.
Led the
preliminary analysis activities, ensuring concurrence among all the
stakeholders on the objectives, functionality, and supporting environment.
Team lead in
implementing MRO purchasing system, which eliminated estimated $60,000 annual
waste of inventory assets.
Managed and developed the Y2K project plans; established
the validation framework, process, and methodology. Led in writing the test
cases and monitored adherence to the Y2K project goals.
Knoxville College, Knoxville,
Tennessee
Bachelor of Science Degree
Program: Mathematics
Minors Physics and Computer
Science
Military:
U.S. Army
Technical Skills:
Hardware/ Software
Windows 2000/NT 4.0,
Servers/Workstations
Vantive, Timbuktu Pro,
Definity Site Administration, Mercury Tools
Hyena, Microsoft Office
Suites, OSS
Programming Languages:
Delphi, C++, ABAP, SQL, JCL