360-607-4697
jjohnson@columbiarivergroup.com
Professional experience related to
project work:
·
Extensive background on working with different Software and
hardware vendors and validating the sizing and hardware requirements for the
end customer.
·
Industry specific Microsoft Dynamics (MSCRM), CRM and Siebel background
including Mobile/Wireless, Public Sector, Telecommunications, and High-Tech,
and Healthcare.
·
Experience managing technical and functional resources.
·
Managing vendor relationships between implementation projects for
clients
·
Proven track record of consistently hitting target deadlines
·
Strong Project Planning and Es
·
Experience managing technical and functional resources.
·
Excellent verbal and written communication skills in order to
facilitate business and technical discussions and document solutions.
·
Founder of
PROFESSIONAL EXPERIENCE
CONTRACT WORK UNDER MY COMPANY:
Motorola Transition
Executive September 2005 –
April 2006
·
Performed
system validation and sizing reviews from several hardware vendors, to document
hardware requirements.
·
Transition
Executive for Outsourcing Company to transition 2 processes (HR) using voice
based data transmission services.
·
Moved
client off of existing SAP system to new SAP system.
·
Lead
the entire Multi country project -
·
Responsible
for creating detailed project plan, implement processes for the work breakdown
structure and took over the responsibility for the deliverables and milestones
·
Involved
with the transition move and working with infrastructure and facility groups
for the transition.
Microsoft Project
Manager June
2005 –August 2005
·
Managed
6 different vendors on this large project initiative.
·
Acting as Siebel Project Manager for Siebel 7.8 Analytics Partner
Portal/ Siebel 7.8 UAN Upgrade Project
·
Meet
with users to define functional requirements for the Siebel project.
·
Lead
project team in solving business problems through the development of business
processes, management control systems and coordination.
·
Lead
cross-functional project teams using leadership, communication, negotiation
skills.
·
Prepared
detailed system specifications that were in accordance to the user
requirements. Assisted in obtaining users to sign off detailed specifications.
Resolved design and user requirements conflicting issues. Documented program
specifications and conduct design walkthroughs. Provided technical support to
programmers, and interacted with IT support personnel.
·
Created
the appropriate sequence and metrics to manage the process and drive accountability
for the business solutions, including tracking of group progress and
identification of at-risk tasks and milestones
EDS Program
Manager
December 2004 –May 2005
·
Acting as Program Manager for ECC Siebel Call Center Upgrade
Proposal involving Siebel 7.8 Call Center, Services, Sales and Marketing Siebel
7.8, Analytics, and CTI/IVR applications.
·
Performed Siebel sizing review and validation that involved Siebel
and Sun resources.
·
Managed
the overall direction of this large proposal between the client and different
Partners and project team.
·
Responsible
for understanding the clients business processes, tools and reporting needs.
·
Responsible
for gathering business requirements, documenting them in standard SDLC templates
and working with team to ensure that the functional spec details and supports
the business requirements.
·
Responsible
for ensuring that the project was adequately resourced, milestones met, and
deadlines were adhered to.
·
Drove
overall reporting project milestones and project decisions, which may impact
schedule, budget, and resources.
·
Facilitated
issues, risk management, and maintained related documentation.
·
Analyzed
cost/return/risk for project feature/scope decisions.
Resolute Engagement
Director June 2004 –Dec.
2004
·
Responsible
for developing the project scope, conducting and documenting a gap analysis,
developing a detailed project plan along with roles and responsibilities, and
successfully leading the implementation of an MSCRM application at a large
enterprise.
·
Established
project scope, goals, timelines and constraints. Developed a resource plan to
achieve the goals within the constraints.
·
Also
acted as Project Manager for 3 smaller MSCRM projects concurrently.
·
Conducted
and documented gap analyses for MSCRM.
·
Established
and provided QA for guidelines for development and delivery of training
curriculum.
·
Delivered
business solutions that align with corporate needs.
Symantec Siebel
Analytics 7.5 Project Manager February 2004 –June 2004
·
Responsible for defining, implementing, and maintaining the upgrade/conversion
Siebel Call Center/Analytics, Sales, and PRM project for Data Warehouse group.
To accomplish this, it involved leading re-engineering initiatives, driving
efficiencies through business process and system enhancements.
·
Business Process Analysis: Responsible for process decomposition,
design, and integration across multiple functions and projects.
Developed and documented complex business requirements working closely with
business experts. Provided appropriate guidance to Developers throughout
the development life cycle. Researched and evaluated alternative
solutions and recommended the most efficient and cost effective solution for
system design. Participated as part of a team that analyzed basic business
requirements for data, processes, interfaces, controls, and outputs.
·
Application Support: Defined the future enhancements of the
application in accordance with the overall strategic direction and business criticality.
Provided application and process (how-to) support to end users of Data
Warehouse group.
·
Reporting and Business Intelligence: Captured and documented
business intelligence/analytical requirements from business leaders, ensuring a
balance of business needs and ability to deliver. Created high-level and
detailed design documentation, mapping requirements to Siebel Analytics
functionality.
EDS, Program
Manager, StorageTek
November
2002 – Dec. 2003
·
Program
Manager for Siebel Upgrade Asia/Pacific rollout of
·
Creation
and support of standards, processes and procedures necessary to produce the
deliverables from the team. Redefining current business processes and obtaining
executive buy-in.
·
Analyzed
existing business processes, identifying areas for process improvement, and
guiding the business in the establishment of effective and efficient business
practices
·
Developed
detail project schedules, resource plans, status reports and contributes to the
effectiveness of a team that integrates multiple functions/disciplines.
·
Partnered
with the user community to identify their business requirements, produced
functional specifications and design documents, and lead the implementation of
those specifications; consistently searching for ways to add value back to the
business.
·
Formed an appropriate team and managed project, preparing work
plans, managing workload, tracking schedules, communicating status, and leading
client negotiations, resulting in a successful engagement conclusion meeting
the client satisfaction and profitability objectives.
·
Lead the analysis, requirements development, design,
documentation, and implementation of Siebel solution supporting services
processes.
·
Ensured conformance to system architecture, security, methods and
standard practices.
·
Prepare and review project plans, status reports, cost/benefits
studies, and recommend resources and funding.
·
Deliver project on-
Siebel Systems, Senior Consultant December
2000 – November 2002
Siebel Engineering Mobile/Wireless Group
·
Worked in Siebel
Mobile/Wireless Engineering group for core software releases of mobile and
handheld devices for versions Siebel 7 and Siebel 7.5.
·
Worked with
different industries requiring a mobile wireless solution including
pharmaceuticals, consumer goods, and many service providers. These mobile
devices we used to test and build the new Siebel Mobile platform, ranged from
laptops to certain handheld devices such as those from Palm to browser-enabled
phones and bar code scanners.
·
Worked with
Product Marketing, Engineering, and QA group to define general functionality of
Siebel Mobile releases. Drafted functionality of support for wireless messaging
via short message service (SMS), telocator alphanumeric protocol (TAP), and
simple mail transfer protocol (email) to send alerts and receive responses.
Worked with Engineering to support
business processes for functionality of Siebel Wireless Messaging; Siebel
Wireless, for access via wireless phones and other devices that use Wireless
Application Protocol (WAP); Siebel Handheld, for access via Palm and Pocket PC
based handhelds; and Siebel Remote for offline access via laptop computers,
including synchronization support when re-connected.
·
Worked throughout
the SDLC to draft requirements for new Siebel 7 Mobile applications for field
sales, field service, channel partner management and customer service.
·
Worked with
several partners to help deploy Siebel 7 Mobile including Nokia, Compaq, Palm
Inc., Research in Motion (RIM) Ltd., Kyocera Wireless Corp., and AT&T
Wireless.
·
Developed test
plans that verified functionality operated as specified in MRDs, and ensured
the application behaved properly in the face of unintended usage.
·
Designed, developed, and executed automation scripts that reflected the
test plans. Worked with Product Marketing to address the issues of software
compliance.
·
Established a working relationship with Engineering and Product
Marketing counterparts and contributed to product feature discussions.
·
Reviewed product
documentation related to a feature area and verified that the documentation
accurately reflects product functionality.
·
Performed QA
acceptance testing on various platforms (iPaq, Sprint TP2200, RIM 957) for
Siebel applications: Sales, WPServ, WpeChannel, and eWireless.
·
Performed error
handling for WML Thin Client, HTML Thin Client, and HTML Zero Footprint Client.
·
Installed,
verified, and troubleshot for Gateway Server, Web Engine, LDAP Server, Oracle
Database and Configuration connectivity.
·
Performed the
installation on 3rd Party Software such as Nokia WAP Server and Oracle Client.
·
Analyzed the
functionality of Siebel's zero foot-print CRM web application. Analyzed the
following Siebel version 7.0, 7.04, and 7.5 modules
·
Executed unit,
integration, and system test scripts within the specified Siebel applications
such as Wireless Division, involved on the new rollout of Siebel 7.0.
Experience in Siebel Sales, Call center, E-Channel, and Field Service.
Developed and tested on the Palm OS, Windows CE and wireless devices of
software. AIX, Solaris, DB2, Windows 2000 Server environments. Maintained test
plans.
·
Project Manager -
·
Lead all build related activity and minor projects. Developed, documented and performed system, integration, and user
acceptance tests.
·
Developed conceptual design documents, including project
definition, alternative solutions, scope of
work, functional specifications and
logical skeletons for their new systems.
·
Served as a liaison between end users and software development
teams.
·
Identified requirements for testing, developed test plans and
scripts and coordinated test transmissions.
·
Project Manager- University of Michigan,
·
Managed Siebel Analytics 7.5 project and resources.
·
Worked
with business representatives to identify and document business requirements
and translated those requirements into Analytical Dashboards.
·
Designed,
code, test and implemented application programs in accordance with the client
specifications.
·
Ensured
Data Management project followed proscribed development life cycle and met
quality standards.
·
Built the Business Model and Presentation Layer of the Analytics
Repository. Added and customized Logical Tables and Columns. Explored the
Analytics Dimensions and Levels, using Data and Multiple sources, and using
Aggregate tables.
·
Technical Lead at Cisco Systems
·
Captured
and documented incentive compensation requirements from client, via interviews
or workshops, ensuring suitable balance of business needs, delivery
feasibility, and industry best practice.
·
Configured
in-scope functional & technical requirements based on design documents
– including Incentive compensation setup, administration, and reporting -
ensuring best practice approach to configuration and documentation.
·
Prepared
for and executed Component, System and User Acceptance testing, including bug
resolution.
USinternetworking, Managing PeopleSoft Consultant August
1999 – November 2000
·
Performed several RA’s (Requirements Analysis) for clients
existing and future. First seven months was involved on preparing RA’s
for several clients prior to them signing the contract. Was involved in the demo of the
PeopleSoft product, contract pricing, and RFP preparing of the entire contract.
Skilled in rapid implementation methodologies and best practices. Previous
management and technology architecture experience relating to client/server
enterprise software packages.
·
Was involved with the PeopleSoft Business Unit certification of ISO 9000
for the company.
·
Project Lead for Communications client for the Purchasing modules, using
workflow, and Inventory. Performed Fit and Gap sessions for Project Costing
module, Payables, and purchasing application, to customizing, implementing, and
testing these modules until go live period. Developed training materials for
end user training to clients.
·
Project Lead for Energy Internet Startup client for the PeopleSoft
Inventory, Purchasing and AP modules and integration between Siebel Systems,
Inc., Commerce One and PeopleSoft. Performed Fit and Gap sessions to
customizing PeopleSoft Purchasing and AP application and on the Manufacturing
side- Inventory, cost control, and pricing, implementing, and testing these
modules until go live period.
·
Performed PeopleSoft Fit / Gap Analysis
·
Assisted in creating Project Plan for implementation of Accounts Payable
Upgrade
·
Performed proto-type sessions with end users and impacted management
users
·
The PeopleSoft Accounts Payable Functional lead. Planned and managed
prototyping sessions and performed data design analysis for the implementation
of PeopleSoft 7.5 Upgrade.
·
Developed courseware and training for clients training on PeopleSoft.
Lockheed Martin, Project Lead
August 1998 – January 1999
·
The Project Costing Financials lead for Lockheed Martin’s West
Coast operations of WDL and TDS.
·
Involved in data mapping of tables to be loaded and creation of the
design documentation, and the design and development of the Project Costing
module.
·
Assisted technical staff in data mapping and program logic and
requirements for source system interfaces.
·
Performed prototype sessions with users and performed training on
Project Costing.
·
Served as the Project Costing lead responsible for prototyping sessions
for PeopleSoft Project Costing.
·
Participated in the design and development of the Time and Labor
interface between the Time and Labor and Payroll modules.
·
Responsible for the design and development of the Project Costing
module.
·
Performed the fit / gap analysis.
·
Created project plan for implementation of General Ledger and Accounts
Payable modules.
·
Performed proto-type sessions and assisted client in hardware selection.
M&M Mars, Applications Consultant
April
1997 - July 1997
·
Planned and managed inventory prototyping sessions.
·
Performed the fit / gap analysis.
Sungard Bi-Tech, Senior
Consultant November
1995 – April 1997
·
Trained and implemented users in AP, GL,
·
Performed other roles, such as Training Materials Developer, Technical
Writer, and Integration TESTER.
·
Performed implementations for various clients, including the City of
Memphis; CUNY (Brooklyn College); Snohomish Health District; Fresno Housing
Authority; Tualatin Fire District (Portland, OR); Alum Rock School District
(San Jose, CA); Orange County Department of Education; Golden Gate University;
West Contra Costa School District; California State University, Sacramento;
Port Charlotte School District (FL);
·
OCTA (Orange County Transportation Authority); NYSTRS (New York State
Teachers' Retirement System); and multiple other school districts,
universities, and federal agencies.
Wells Fargo Bank, Senior
Consultant
January
1991 – October 1995
·
Was
responsible for a variety of technical and administrative services, including
gathering information, preparing reports, maintaining records, and projecting
future trends. Researched and resolved inquiries regarding bank policies and
managed the control desk function in the loan-processing department. Interfaced
with e-mail lenders regarding incomplete packages. Opened and maintained
business accounts, equity lines, and other banking services.
EDUCATION
Concentration: Instructional
Technology
TECHNICAL SKILLS
Software:
PeopleSoft
Financials (7.5 and 8), Siebel (2000, 7, 7.5, 7.7, and 7.8), Rational Rose, Microsoft
Office 2003 (Project, Excel, Word, Access, and PowerPoint) Lotus Notes, Great
Plains (Enterprise and Dynamic), Microsoft CRM, MS
Office Tools; Word, Excel, Project, PowerPoint, Visio, Share Point
Databases: Oracle
8i and 9i, DB2, DB2 – 390, AS400, MSSQL
Operating
Sys: NT,
Windows 2000, Solaris 5.8, AIX 4.3
MCP – Microsoft Certified Professional
Microsoft 3.0 CRM Certified
Siebel 7.5 Customer, Consultant, and
Business Analyst certified
Microsoft
Dynamics Axapta Training
Microsoft
Great Plains
Microsoft
Business Scorecard Manager 2005