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Mark Batchelor
408.882.5078
mark.batchelor@yahoo.com

Objective: Technical writer

Summary
Experienced technical writer documenting Application Programming Interfaces (API), Software Developer Kits, (SDK), and functional specifications. Tasks include testing protocols, procedure-oriented reference materials, system administrator, and end-user material. Creation of web based content, as well as programming interactive, database-driven websites. Strengths include implementing conceptual design, revising/restructuring information for delivery in both online and printed formats to either technical or non-technical users.

Electronic publishing
Javadoc, Doxygen Framemaker, Dreamweaver, Adobe Acrobat, FrontPage, InDesign 2.0, Quadralay WebWorks, MS Office Suite, MS Publisher, RoboHELP, Doc-to-Help, ColdFusion, HomeSite, QuarkXPress, PageMaker, Authorware Pro

Graphical
Adobe Photoshop, Illustrator

Business
Microsoft Office, Access, Visio

Operating Environments
UNIX Operating System flavors: Linux, IRIX, Solaris; AIX, Windows, Mac OS

Languages
PHP, Perl, C++, XML, JavaScript, HTML, DHTML, CSS, THINK C

Education
B.A., New York University
Information Mapping, Inc. certificate
 
Professional Experience (Contract)

Silicon Image 	May 2006 - current
API, User, and installation guides for video chip designer. Microsoft Word, Windows, Mac, UNIX OS.


Wells Fargo Bank 	December 2005 – February 2006
Contributing to the Internet service group. Construction of an internal WIKI, maintaining an intranet website and delivering a monthly metrics driven newsletter. Windows OS, Dreamweaver, Microsoft Word.

EHealth.com 	June - August 2005
User guide for a system level application building online medical coverage web interface. Windows OS, Javadocs, Doxygen Microsoft Word.

Carlist.com, Auburn, Ca.	on going consulting
Webmaster. Perl, PHP/MySQL integration of previously static html website. RoboHELP, Dreamweaver, Quadralay WebWorks, FrameMaker 7. Windows, Linux, UNIX.

Real Networks, San Francisco, Ca	November 2004
Updating software requirements for a streaming audio file sharing web based application. MS Word, WinXP

Penguin computing, San Francisco, Ca.	February 2004 – March 2004
Beowulf cluster kernel software. Updating documentation. Javadoc, Doxygen Linux, UNIX.

Carlist.com, Auburn, Ca.	July 2001 – March 2004
Webmaster. Perl, PHP/MySQL integration of previously static html website. RoboHELP , Dreamweaver, Quadralay WebWorks, FrameMaker 7. Windows, Linux, UNIX.

Hipbone Inc., San Carlos, Ca.	June 2001 – July 2001
Co-browsing software. Developer (SDK), System Administration, Installation, and User documentation. Windows NT, Linux, UNIX.

Nominum Inc., Redwood City, Ca.	April 2001 – May 2001
Open platform Domain middleware software. Developer (SDK), documentation. Windows NT, Linux, UNIX.

Workscape Corp., San Jose, Ca.	October 2000 – January 2001
B2B web based software Developer (SDK), documentation. Dreamweaver, Quadralay WebWorks, FrameMaker 6. Windows NT.

WhitePJ Corp., Hayward, Ca.	August 2000 – January 2001
Customer support web based software. User online HTML help documentation. RoboHELP, Dreamweaver, Quadralay WebWorks, FrameMaker 6. Windows NT.

Saqqara Corp., San Jose, Ca. .	October 2000 - December 2000
B2B e-commerce software. User level documentation. Windows NT.

Verecomm Corp., Sunnyvale Ca.	August 2000 - October 2000
Automated verification software. API, SDK, documentation. Windows NT

 
Serena Corp., Burlingame Ca.	August 2000 
B2B software documentation. Dreamweaver, Quadralay WebWorks, Framemaker. Windows NT.

Oblix Corp., Cupertino Ca.	June 2000 - August 2000
B2B web management/security application. System administration/installation documentation. Dreamweaver, Quadralay WebWorks, Framemaker, Oracle, Solaris, Windows NT.

Netscape/Sun Microsystems Alliance, Mountain View CA.	1/2000 - June 2000

OFX e-commerce B2B product online banking for www.iPlanet.com group. Documentation for programmers, (API, SDK, functional specifications), System Administrator and Installers. Windows NT, Solaris, Dreamweaver, Quadralay WebWorks, Framemaker, Netscape 6.

Output Technologies, El Dorado Hills CA.	10/99 - 1/2000

New product design requirements and project scope documentation. Microsoft Word/97. Windows NT.
Silicon Graphics, Mountain View CA.	8/99 - 10/99

Web development for SGI’s Export Compliance website. Windows NT 4.0 and IRIX operating system environments.

Silicon Graphics, Mountain View CA	5/98 - 5/99

Web development and online help for http://support.sgi.com, SGI’s support website. LaTeX, IRIX operating system environment.

Motorola SPS group, Tempe AZ	9/97 - 1/98

Intranet design of company wide reorganization program encompassing revision, and new material. Perl, CGI, JavaScript, server side includes. Graphical design and content building of multiple web sites. Microsoft Office 95/97, UNIX, Macintosh, Windows 95/NT operating environments.

Motorola Emtek Healthcare group, Tempe AZ	6/97 - 11/97

Conversion of electronic documentation to World Wide Web formats encompassing HTML and PDF environments. Migration to a documentation control system for both hard copy and on-line access. Newsletter design, construction and content. Microsoft Office 95/ 97, UNIX, Macintosh, Windows 95/NT operating environments.

Lucent Technologies, NJ	12/96 - 5/97

Designer, creator and Webmaster for an emerging Internet related IP multicasting protocol. Website included HTML documentation of a software API, SDK and an engineering guide supporting the beta testing software program. UNIX, Macintosh, Windows NT operating environments.

 
NetCube, Edgewater NJ	August 1996 - 3/97

Authoring hard copy and online help documentation for a multi-dimensional data-mining warehouse analysis application. End user, System Administrator and Programming, (API, SDK) level documentation. Powerbuilder GUI Windows front end, Microsoft Word for Windows 6.0, RoboHELP 95. UNIX, AIX, DB2, Windows operating environments.

Vela Research, St. Petersburg FL	1/96 - 5/96

Authoring hard copy and online help documentation for proprietary hardware and firmware digital to analog MPEG encoder and decoder circuit boards. Software API, SDK, documentation for GUI, (graphical user interface) function calls in Visual Basic, and Visual C++. Open Software Foundation DCE RPC interface. End user and maintenance level documentation. Visual Basic 3.0, Visual C++ version 4.0, Framemaker 5.0.1, Microsoft Word for Windows 6.0c, RoboHELP 3.0 online Windows help builder including HTML embedded calls. UNIX, Windows NT and Windows 95 operating environments.

NYNEX (Baby bell for New York, New England area), Nyack, NY	10/95 - 1/96

Constructed a data dictionary for a client server enterprise platform running Embedded SQL on Tandem mainframes. Tandem, UNIX, Windows, Macintosh environments.

Motorola Corporation, Micro-electronic division, Tempe AZ	4/95 - 5/95

Network system installation documentation encompassing, hardware, software, integration and upgrading. ISO 9000 certification documentation. HTML design of Network Homepages. Hewlett Packard X-Windows environment, running Framemaker 4.0. Next computer environment. Word for Windows 6.0, Windows operating environments.

DHL Air Transport Inc., Tempe AZ	3/95 - 4/95

Managing four writers tasked to design both hard copy and online help documentation for a Sybase client/server enterprise customer tracking Windows application. End user, System Administrator audiences. Microsoft Word for Windows 6.0, RoboHELP 2.6, Windows operating environments.

Intel Corporation, Folsom CA	2/95 - 3/95

Authoring hard copy and online help documentation for a Sybase client/server network security Windows application. End user, System Administrator and maintenance level documentation. HTML home page design and construction. Visual Basic 3.0 GUI Windows front end, Microsoft Word for Windows 6.0, RoboHELP 2.6 online help builder. UNIX, Windows operating environments.

General Electric Travel Center, Phoenix AZ	11/94 - 1/95

Authoring hard copy and online help documentation for a Sybase client/server customer service Windows application. End user, System Administrator and maintenance level documentation. Visual Basic 3.0 GUI Windows front end, Microsoft Word for Windows 6.0, RoboHELP 2.6 online HTML help builder. UNIX, Windows operating environments.

 
International Billing Services, Sacramento CA	7/94 - 11/94

Authoring hard copy and online help documentation for an Oracle based client/server customer service application. End user, System Administrator, online customer support training, and programming level documentation. PowerBuilder GUI Windows front end, Microsoft Word for Windows 6.0, RoboHELP 2.6. UNIX, Windows operating environments.

Internet Express, Colorado Springs CO	4/94 - 7/94

Designing/writing SLIP documentation incorporating separate Winsock freeware/shareware applications for a commercial Internet provider. Detailed explanation of TCP/IP networking interface for Windows, Macintosh platforms incorporating HTML integration checksum, packet routines and protocols for data transmission. QuarkXPress (Windows), Microsoft Word for Windows 6.0, CorelDraw 3.0, GrabitPro, Hijack, (screen capture applications,) Internet SLIP applications. UNIX, VMS operating environments.

Optika Imaging, Colorado Springs CO	3/94

Updating end user documentation for an imaging application. Composite Synthesis of software revision and integration of newly revised products detailing System Administration setup and configuration to end user operation. IBM PC, Word for Windows.

United Technologies Microelectronics Center, Colorado Springs CO	11/93 - 12/93

Researched, authored RFP documentation for a customized Dun & Bradstreet “Millennium” software package including direct raw material manufacturing/inventory warehouse procedures. IBM PC environment, Framemaker (Windows version 4) Microsoft Word for Windows. DEC/VAX operating environment.

Federal Express Data System Development Control, Colorado Springs CO	8/93 - 10/93

Designed, authored, implemented RFP, User manuals for time tracking projects. UNIX Motif operating environment, UNIX desktop publishing application, Microsoft PowerPoint.

Advance Technologies (U.S. West Communications), Denver CO	8/90 - 11/90

Researched authored RFP documentation, System Administrator and Customer Installation guide for a HP 9000 LANs running UNIX X-Windows. Macintosh environment, Microsoft Word, Framemaker. UNIX environment.

Work Experience (Staff)

Quark Inc., Denver CO	8/92 - 6/93

Responsible for design, documentation, and research of third party software Developer (SDK) deliveries.  Interfaced with cross-platform operating systems,  (PC and Macintosh) using Borland C++ and Think C languages.  Documented Printer Description Files (PDF) for integration with commercial printer application. Output both printed documentation and online help. IBM PC, Macintosh, Novell/Applelink network environment.