Executive Summary

• 9+ years of functional experience including 4+ years of solid Oracle CRM experience. Areas of interest and strength include Oracle Applications Implementation and its Interface/Integration with 3^rd Party Software, Sarbanes Oxley Compliance.
• Completed 3 live Oracle Apps full life cycle implementations and 1 upgrade/support project.
• Team Leader for E-Business Suite, Accounts Receivable and CRM, modules Marketing Online, Customers Online, TCA, Advanced Inbound, Advanced Outbound, Advanced Pricing, Service Contracts, Field Sales, Tele Sales, iSupport, Tele Service and Installed Base.

·         Strong in using Oracle Apps tools including Oracle Workflow Builder, Application Desktop Integrator (ADI) and Discoverer.

·         Excellent communication, team building and project management skills.

 

Skills Summary

• Oracle Applications Modules: AR and CRM, including CRM Foundations, Marketing Online, Customers Online, TCA, Advanced Inbound, Advanced Outbound, Advanced Pricing, Service Contracts, Field Sales, Tele Sales, Tele Service, iSupport, Installed Base, Depot Repair, and Knowledge Management.
• Oracle Application Releases: 11.5.8, 11.5.9 and 11.5.10
• Seamless Integration of Oracle Apps with 3^rd Party Construction and Estimation Software.
• Tools: Oracle Workflow, Applications Desktop Integrator (ADI) and Discoverer.
• Languages: SQL, PL/SQL.
• Methodologies & Documents: Oracleâ�™s Applications Implementation Methodology (AIM); Oracle documents including: BP040, BP080, RD050, BR010, BR020, BR030, MD020, BR100, BR110, MD050 and TE020; Time To Market Methodology (TTM), TTM documents: BRDâ�™s, SRDâ�™s.
• Productivity Applications: MS Office, MS Visio and MS Project.
• Statutory and Internal Audit, MIS reports, Manual and Computerized Accounting.

 

Oracle Apps Skills and Tools

• Study of current business processes, future business flow and identification of gap/workaround.
• Business Requirements Mapping and Setup of AR, and CRM modules.
• Testing modulesâ�™ setup for inconsistencies and missing steps-Test scripts and User Acceptance Tests (UAT).
• Log, view, access, monitor, follow up and close Technical Assistance Requests (TARs) online-Oracle MetaLink and Oracle Applications Patch Management.
• Data Migration from Legacy systems - ADI and Open Interfaces.
• Customizing/Formatting FSG Reports and ADI.

Oracle Applications Project Experience

 

Client: Xerox, Rochester, NY                                    

Industry: Services

Description: Xerox is the world�s leading document management technology and services enterprise. Xerox provides the document industry�s broadest portfolio of offerings.

 

Project: Oracle Applications 11i Implementation 11.5.10                                        Nov 07 to Present

Role: Sr. Functional Consultant

Description: Implementation of CRM for two Xerox organizations: Latin American North (LANO) and North America Delivery Organization (NADO). This project was divides in three phases W1, W2, W3. W2 phase included the implementation in Venezuela, Colombia and Brazil, and W3 phase included implementation for Mexico.

 

·         During phase W2, upgrade from version 11.5.8 to version 11.5.10

·         Business processes translation for BRD creation.

·         Creation of BRDâ�™s.

·         Fit / gap analysis of Master Global Template processes with the local requirements.

·         Implementation of 11.5.10 of CRM during phase W3, including, Field Sales, Service Contracts, CRM Foundations, Installed Base, and Knowledge Management.

·         Design of interfaces for 3rd party systems.

·         Data migration from Legacy systems using ADI and Open Interfaces.

·         Design of Peer Tables to customize certain processes.

·         Business Requirements Mapping for CRM modules.

·         Solution Requirement Document Mapping for CRM modules.

·         Creation of BR100.

·         Assisting in developing and testing software applications.

·         Provided training and conducted practice and additional business requirements sessions.

·         Carrying out User Acceptance Tests (UAT), go-live activities and post-implementation support.

 

Environment: UNIX, Modules: CRM Foundations, Service Contracts, Field Sales, Install Base, Knowledge Management.

 

 

Client: Circle K, Mexico, Mexico                               

Industry: PCS Retail

Description: Circle K is one of the largest convenience store retailers, providing groceries and fuel.

 

Project: Oracle Applications 11i Rapid Start                                                           Nov 06 to Nov 07

Role: Project Leader

Description: Implementation of Oracle E-Business Suite, including Installed Base, Receivables (AR), Payables (AP), General Ledger (GL), Inventory (INV) and Order Management (OM).

 

·         Data migration from Legacy systems, using ADI and Open Interfaces.

·         Suggesting the best practices in the industry in conjunction with local requirements and within the preview of Global Template considering the System constraints.

·         Tight and primary integration between various modules was extensively tested and verified. Unit, System, Integrated Testing for AR, AP and PO modules during CRP1 and UAT.

·         Guiding the local IS staff for Data Conversion issues starting from Strategy for Data Conversion.

·         Supporting daily operation for CRM modules.

·         Guiding for Customized Reports and Interfaces.

·         Deliverables included need analysis, functional mapping, gap analysis, business process re-engineering, finding solutions, setup, prototyping and testing.

·         Fit / gap analysis of Master Global Template processes with the local requirements of Circle K.

 

Environment: LINUX, Modules: AR, AP, GL, OM, INV and other 3^rd Parties Software

 

 

Client: Sistemas Contino, Veracruz, Mexico         

Industry: Services

Description: Sistemas Contino is a Canon partner, leader in the lease, retail and re-manufacturing of copy machines and it�s components for a wide range of consumer, business, and industrial needs, including government.

 

Project: Oracle Applications 11i Implementation 11.5.10                                           Jun 05 to Oct 06

Role: Sr. Functional Consultant

Description: Implementation of CRM

 

·         Implementation of CRM, Tele Sales, Field Sales, Service Contracts, CRM Foundations, Install Base, Depot Repair, Knowledge Management

·         Fit/Gap Analysis of Master Global Template process with the local requirement of Sistemas Contino

·         Suggesting the best practices in the industry in conjunction with local requirement and within the preview of Global Template considering the System constraint

·         Tight and primary integration between various modules was extensively tested and verified. Unit, System, Integrated Testing for AR, AP and PO modules during CRP1 and UAT

·         Liaison between the Key User, Regional Head Office and Headquarter

·         Guiding the local IS staff for Data Conversion issues starting from Strategy for Data Conversion

·         Supporting daily operation for all CRM

·         Guiding for Customized Report, Interfaces etc

·         Deliverables included need analysis, functional mapping, gap analysis, business process re-engineering, finding solutions, setup and prototyping & testing

 

Environment: LINUX, Modules: CRM Foundations, Service Contracts, Field Sales, Tele Sales, Install Base, Depot Repair, Knowledge Management.

 

 

Client: Iusacell, Mexico City, Mexico

Industry: Telecom

Description: Iusacell is a dedicated retail and service organization specializing in the cellular communication

 

Project: Oracle Applications 11i Implementation 11.5.9                                           Jun 02 to May 05

Role: Project Leader

Description: Full E-Business Oracle Applications Implementation.

 

·         Implementation of Oracle Applications 11i ver 11.5.9 (AR and CRM, Tele Sales Tele Service, Field Sales, iSupport, Marketing Online, CRM Foundations, Advanced Inbound, Advanced Outbound, Advanced Pricing, Install base)

·         Administration and customization of TCA and Customers Online

·         Seamless Integration of Oracle Applications with 3^rd Partiesâ�™ Inventory-Purchasing, Order Entry and Billing Software

·         Testing modulesâ�™ setup for inconsistencies and missing steps-Test scripts and User Acceptance Tests (UAT)

·         Log, view, access, monitor, follow up and close Technical Assistance Requests (TARs) online-Oracle Metalink and Oracle Applications Patch Management

·         Data Migration from Legacy systems-ADI and Open Interfaces

·         Customizing/Formatting FSG Reports and ADI

·         Study of Current business processes, future business flow & identification of GAP/Workaround in order to provide an Integrated information system solution to meet the business needs of the company

·         Business Requirements Mapping for Accounts Receivable and CRM modules

·         Analysis, design and implementation of seamless integration between 3^rd Partiesâ�™ Inventory-Purchasing, Order Entry and Billing Software with Oracle Applications modules of AR and CRM

·         Assisting in developing and testing software applications

·         Provided Training & Conducted Practice & Additional Business Requirements sessions

·         Carrying out Users Acceptance Test (UAT), go-live activities and Post implementation support

·         Analyzing user needs, conferring with users to improve procedures and identifying and solving problems

 

Environment: UNIX, Modules: AR, CRM Foundations, Tele Sales, Tele service, iSupport, Field Sales, Marketing Online, Advanced Inbound, Advanced Outbound, Advanced Pricing Install Base and numerous other 3^rd Parties� Software

 

 

Client: Sport City, Mexico City, Mexico                                                                                     

Industry: Wellness Services

Description: Sport City a leading company based in Mexico City, specializing in sports & wellness.

 

Project: Solomon & Siebel implementation                                                             Jan 00 to May 02

Role: IT Manager

Description: Solomon implementation

 

·         Team Leader for Migration of Solomon ERP with a team of 5 consultants

·         Conducted training sessions for all the modules and provided training manuals

·         Reviewing Specs documents for Reports

·         Carrying out regression testing and validation of data upon migration of data into the targeted instance

·         Carrying out Users Acceptance Test (UAT)

·         Providing post implementation support

 

Environment: Windows NT

 

 

Client: IBM, Mexico City, Mexico

Role: Team Leader

Description: Project scope involved implementation of LISA modules for corporate manage and it�s branches.

 

Project: LISA Implementation                                                                                 Mar 97 to Dec 99

Role: Team Leader

Description: LISA ERP Implementation

 

·         Team Leader for Implementation of full life cycle  with a team of 4 consultants

·         Study of Current business processes, future business flow & identification of GAP/Workaround in order to provide an integrated information system solution to meet the business needs of the group

·         Analysis, design and implementation of seamless integration between LISA and 3^rd party Construction & Estimation software which included around 10 interfaces back and forth with LISA modules of, Accounts Receivable, Accounts Payable, Purchasing, Inventory and Payroll

·         Setup of Accounts Receivable, Accounts Payable, Fixed Assets.

·         Defined Chart of Accounts, Inter-Co. Accounting, Multi-Org set up, Centralized Purchasing Org, Data Migration Plan & Design, etc

·         Provided Training & Conducted Practice & Additional Business Requirements sessions for all modules of LISA

·         Conducted and Prepared Test Scripts, Training manuals, End User Guides for all modules and all related documentation of the Project.

·         Carrying out Users Acceptance Test (UAT), go-live activities and Post implementation support

 

Environment: AS400

 

 

Education

• Systems Engineer, Instituto Tecnológico y de Estudios Superiores de Monterrey         1996

 

 

 

Certifications and Continuing Education

• Oracle 11i CRM Application Foundation
• Oracle WorkFlow