Mark Frommelt 
703 E. 5th Street 
Boston, MA 02127 
Phone 617-269-6459 (h)
           617-309-9552 (c)
E-mail mfrommelt@lifeaccess.com 

Functional summary 
* Systems Architect (Mid to Large Scale Network Design and Implementation/Application Development/Windows 2000, 2003, .NET implementation/Release Management/Mid to Large Scale Web Design and Architecture) 
* Lead Technical Consultant (Large-scale Novell to NT Migrations/ Disaster Recovery/ Custom Deployment Solutions/ Heterogeneous Networking Solutions/ Capacity Planning/ Enterprise Management Research and Implementation / Security Auditing and Solutions) 
* Enterprise Systems/Network Administration and Support (Larger Scale NT, Novell, Unix, Exchange, SQL and IIS Server Installation and web-site configuration and maintenance for E-Commerce /Large Scale multi-site Exchange, Lotus Notes Mail Administration /Firewall and VPN, Global VPN /SMS implementation and Administration/ Archive and Storage Solutions 
* Distributed Applications Design and Development and Release Management:Coldfusion, VB, MTS, COM+, ActiveX, MSMQ. Client-Side VBScript, Jscript, Perl, CGI. Server Side ASP 
* Database Administration (SQL 7.0/2000 Database Conception, Design, Administration, Stored Procedures, Triggers, Application Integration with ADO) 

Technical Skills 

PLATFORMS 
* Intel Based: .NET, Windows 2000/2003 (Active Directory / ADSI 2.5 /LDAP 3), NT 3.51-4.0, ME, 98, 95, 3.11, 3.1, Linux (Red Hat/SuSe)
* RISC Based: Solaris 2.1-8, HP-UX 9, AIX 3.24-4.0 
* Novell: Netware 3.12-5.0 
* IBM: OS/2 2.1-Warp 
* Apple: MacOS OS X 10.2 

INTERNET SERVERS / APPLICATION 
* IIS, Site Server, Internet Explorer, Netscape Navigator, WebTrends, PAPICS, MailAVS 

E-MAIL / ENTERPRISE APPLICATIONS 
* Exchange Server 5.5-2003, SMS 2.0, Lotus Notes and Domino R5, MS Project/Project Central, Outlook, MS Office, Visio, NAV 

DATABASE 
* MS SQL Server 7-2003, MySQL, Oracle 9i

LANGUAGES 
* Visual Basic (COM+, ADO, ActiveX), VB Script, Perl, Jscript, JavaScript, CGI, NT Shell, AWK, HTML, DHTML, XML, PHP, Transact-SQL , CFML

COMMUNCIATIONS PROTOCOLS / SERVICES 
* TCP/IP, IPX/SPX, AppleTalk, SMTP, PPP, SLIP, LDAP, PPTP, HTTP, FTP, SNMP, SDLC, HDLC, IPSec, VoIP 

WAN / INTERNET / SECURITY 
* Cisco Series 7000, 2600 Routers, Cisco Catalyst 2900, 3500, 4000, 6500 Switches, Cisco 11000 Content Switch/LocalDirector, Cisco PIX Firewall, SonicWall, Firewall-1, BigIP, Cisco IOS/CatOS
Contract Experience 

Iron Mountain Incorporated, Boston, MA                                            04/05-Present
Senior Systems Engineer 

Handled for day to day operations within Iron Mountain’s Digital Archive group as well as system monitoring, reporting, configuration, troubleshooting.   Operations include large scale customer email and IM archiving, customer data migrations and large scale data reconciliation efforts across 2 large national production environments each consisting of 50+ windows based email extraction servers (Win 2000, Exchange, Notes, MS-SQL 2000, Citrix), 70+ UNIX based email archiving application servers (SMTP Sendmail, Weblogic, Sonic MQ, Vividata, Apache, WebSphere, Oracle 9i).  Interfacing with storage team to meet storage requirements based on customer SLA’s. Large Scale SAN and NAS infrastructure includes Clarion, IBM and Symmetrix storage devices.

Vertex Pharmaceuticals, Inc., Cambridge, MA                                        01/05-02/05
Network Engineer

Located and fixed an ongoing intermittent network latency problem.  Documented and diagrammed the campus network.  Network consisted of 5 campus sites utilizing Cisco 3500, 4500, 5500 and 6500 switches, Cisco AS-5200, Cisco 7200 routers with IDS, Cisco Aironet 1200 Access Points, Checkpoint Firewalls, Nortel Contivity VPN 

LifeAccess.com, Inc., Boston, MA                                                          09/01-01/05
CTO/Systems Architect

Responsible for the new conception and design of LifeAccess.com's web site architectures in order to bring capacity, scalability and performance to a highly competitive level across all three company sites.  
Utilizing creative purchasing and equipment acquisition methods to stretch technology budget dollars.  
Putting the newest internet security concepts into action in order to protect internet presence as well as in-depth customer personal and financial information. 
Applied technologies included ip/content load balancing, SSL and XML acceleration, database clustering, Coldfusion MX and Flash Communications Server MX integration utilizing Flash remoting. 
Led a team of 2 network engineers responsible for the new installations, upgrades and day-to-day maintenance of Lifeaccess.com’s corporate, development and production networks.  These networks (ultimately)  included 30+ Windows 2000/2003/IIS/CF web servers, 4 MS-SQL 2000 DB Clusters, 2 Exchange 2003 servers, 2 Flash Communications servers,  2 Cisco LocalDirectors, 4 Cisco Catalyst series 2900-XL-EN, 4 Cisco Catalyst series 3500-XL-EN running Gb over Copper, 2 Cisco 2900 routers and 2 Cisco PIX-515-UR firewalls and 2 Sonicwall Pro 300 firewalls, 1 HP sa7150 XML/SSL Accelerator and 1 Redline Networks T|X HTML/Web I/O Accelerator.  
Under my direction LifeAccess’s user-base was able to grow from 20,000 users to over 1,000,000 users in 2 years, while maintaining 99.9% uptime across 3 company sites.

Iron Mountain Incorporated, Boston, MA                                              06/01-9/01
Systems Architect    
                
*Design, test and implementation of Iron Mountain’s web based digital archive systems. Included development, test and production networks. 

*Working with sales team as well as product development to ensure that systems met customer and application requirements with regard to capacity, scalability, security and bandwidth. 

*Provided full documentation on all systems including network diagrams, application flow diagrams, Single point of failure analysis and business continuity plans. Drew up full support documentation including trouble-shooting guides and application specific escalation procedures. 

*Each NT 4.0 based system consisted of 2 IIS, 2 SQL and 2 application servers as well as 2 domain controllers running DNS and WINS servers. Back-end systems included EMC Symmetrix implementations and StorageTEK robotic tape (ACSLS) running through McData ED1032 switched fabric. 

New England Network Group, Malden, MA                                            03/01–06/01
Field Support Engineer         

* Provided network installation, integration and support for multiple clients throughout the New England area. Including Server builds, installations running Windows 2000 Advanced Server, Windows 2000 SBS, Exchange 2000, Sql 2000. NT 4.0 to 2000 migrations, Exchange 5.5 to 2000 mail migrations. Citrix MetaFrame implementations and support. 

* Mid scale network engineering, providing design and installation services utilizing Cisco router/switch/firewall hardware.  Provided emergency on site support, troubleshooting and repairing network outages.

* Novell 5 installation administration and support, Groupwise mail administration. 

* Handled any day to day desktop support for our clients, systems troubleshooting, hardware or software upgrades. Provided all necessary training and documentation for new systems/software installed. 

VistaPrint.com Inc. Waltham, MA                                                         08/00-03/01
Senior Systems Engineer (Web Operations)    

* Provide primary support and administration 24X7 to Vistaprint.com's Web site infrastructure, which include 3 IIS web servers, 3 SQL servers, 2 back-end application servers, 2 DNS servers, 2 Cisco PIX firewalls, 2 Big IP load balancers. Rolling out new web and back-end code to sites, domain data migrations to production. Installing new hardware and software as needed. 

* Maintain both test and development environments, working with software developers, database administrators, quality assurance and marketing to ensure that all new web code releases or third party products/tools are functional and stable before being introduced into the production web sites. (2 IIS Servers, 17 development and test websites, 2 SQL Servers, 2 Back-end application servers) 

* Acted as VistaPrint's LAN/WAN Engineer for their Waltham office. Setup and maintain IPSec VPN tunnels to companies France and U.K. offices. Install and configure and maintain Cisco 2600 routers, Cisco 3500/6500 switches, Hubs and PIX 515 Firewalls. 

* Performed all LAN administration/E-mail administration functions for Waltham office (2 Windows NT domain controllers, 2 Exchange Servers, 1 DNS Server, 2 DHCP Servers). 


Mitre Corporation Bedford, MA                                                              5/00 - 8/00
Project Manager (Internet Development) 

* Led team of developers in multi-tier new application development. Applications consisted of Mitre's intranet infrastructure monitoring tools that included server monitors, application status indicators, load balancing, systems resource status and security reporting. 

* Project also included conception, design and deployment of tools interface web page (VB 6.0 /Visual Source Safe/Visual Interdev, UML, COM+, MTS, Perl, VB Script, Project 2000) 

Fidelity Investments (FILI) Boston, MA                                                  3/00 - 5/00
Lead Technical Consultant 

* Charged with Novell/NT Administration Tasks, server upgrades including OS, storage, processor. New server builds (2 Novell files servers, 2 NT Domain controllers, 3 IIS Servers, 1 SQL server). Accounts administration/migration. 

* Provided research and direction in areas of capacity planning, enterprise management software (evaluation and recommendations), web-site traffic analysis tools as well as enterprise security (Axent ESM) implementation. Planned, setup and tested Compaq Insight Manager to monitor FILI's Compaq servers as well as developed FILI enterprise management guidelines with respect to Fidelity's corporate-wide standards. 


Mitre Corporation Bedford, MA                                                                          12/00 - 3/00
Senior Systems Administrator/Internet Application Developer 

* Oversee day-to-day operation of Mitre's intranet document publishing system. Cross platform systems utilizing Compaq/NT as well as Sun/Solaris Servers. Performed trouble-shooting and routine administration tasks as well as server enhancements/upgrades. 

* Additional responsibilities included the repair/re-writing or the VB Based web publishing application itself. Analyzing and documenting existing code as well as replacing certain modules with more memory efficient, resilient and faster running code. (VB 6.0, Win32 API, PSDK, ADSI, COM+, MTS, IIS) 


Fidelity Investments (FIIS) Smithfield, RI                                               8/99-12/00
Technical Project Lead / Systems Architect

* Served as "hands-on" project manager for first phase of Fidelity Investments Windows 2000 implementation. Created and maintain high level plan that include desktop/server migration strategies (Domain restructuring/Flattening), Active Directory structuring, DDNS, Windows 2000/Netware integration methodologies, security (Authentication/File system) standards as well as SMS rollout schemes for desktops. 

* Also served as technical liaison to disaster recovery team, Establishing core build standards for Servers as well as desktops. Wrote, tested and implemented automated build procedures (Using combination Win Batch, NT Shell Scripting and SMS Installer 


Putnam Investments Boston, MA                                                           12/98-8/99
Technical Project Lead 

* Performing Large Scale (20+ Servers) Novell NetWare to Windows NT 4.0 migration. Devising, testing, planning, documenting and executing migration procedures. Performing post migration remediation and administration. Building new servers as well as upgrading existing servers to meet data migration requirements. (NT 4.0/Novell 3.12-4.11, Shell, AWK, Perl, VB Script, ArcServe 6, KixStart) 





Johnson & Johnson Raynham, MA                                                         1/98 -12/98
Project Manager (Year 2000) 

* Responsible for bringing all JJPI Intel based desktops into Year 2000 compliance. Staffed team to complete inventory, including all desktop hardware and software, analyzing BIOS and enterprise software compliance levels. Researching and evaluating Y2K analysis tools, making recommendations to Board of Directors and core team leaders regarding compliance issues, software/hardware triage and instituting ongoing compliancy standards and measures, taking into account any budgetary constraints. 

* Additional project includes development of Web based distributed application. Working closely with staff programmers, using latest development tools available (Microsoft Visual Studio 6) and user population representatives to develop a reliable quality product. Review and approve technical design specifications and insured cost effective, timely product implementation. 

Northrop Grumman Aerospace Los Angeles, CA                                      6/97-12/97
Senior Systems Administrator 

* Working in a large (5500+ node) environment, responsible for maintaining, upgrading and installing cross-platform client/server hardware and software (AIX, HP-UX, Novell, NT). Creating user accounts, (providing functional stability across platforms) troubleshooting connectivity issues, monitoring backups. Monitoring server usage levels and storage capacity requirements. 

* Evaluating new technology as well as users needs, then making recommendations for network/desktop standards based on those evaluations. Writing documentation for users as well as technical staff. 

Fidelity investments (FIIS) Boston, MA                                                  10/96-6/97
LAN Administration / Desktop Support 

* Provided day-to-day desktop support for Fidelity's institutional broker dealers. 

* Creating and testing auto-install install procedures for Fidelity in- house applications and updates, as well as Anti-virus definition table updates. 

Fidelity investments (FIIS) Continued 
Project Lead 

* Responsible for 100+ desktop migration from OS/2 to NT. Working with Boston Financial Data Systems and Fidelity Systems Company, planned and executed successful one-time, single day migration of Buyer workstations from OS/2 2.1 to NT 3.51. Organized and evaluated all software QA, prior to migration as well as training and expanding support staff for post migration support and monitoring. 

Chemical Bank New York, NY                                                                10/95-4/96
Technical Project Lead 

* Oversee network integration during major merger with Chase Manhattan Bank. Data container integration, database analysis/integration, Network and mail account deletion/creation. Implementing new desktop standards to provide for appropriate network and mainframe connectivity. 

* IS dept. consolidation including staff reduction, analyst cross-training, reviewing and redefining service level agreements 


Merrill Lynch New York, NY                                                                     1/95-9/95
LAN Administrator 

* Responsible for providing ongoing day-to-day support for Merrill's Novell network. Installed, upgraded and maintained approx. 10 Novell servers and 2 CC:Mail servers. Performed mail Check-stat / reclaims. Create and maintain user accounts, oversaw daily backups, performed file restores and connectivity trouble-shooting. 

* Evaluating and recommending software solutions for desktop technology, testing of new client softwares, setting up and maintaining print queues. Provided high-level application support. 



Capitol Cities / ABC New York, NY                                                          2/94-12/94
LAN Administration/Desktop Support 

* Provided day-to-day support for ABC's fast paced Broadcast News Division. Set up and maintenance of Novell servers, user desktops. Setting up printers, and print queues. Trouble-shooting network and mainframe connectivity, print problems, laptop configurations, remote dial-in problems, fax server triage. 

* Setup and monitored all ABC 94 Vote systems, both WAR room and on-set workstations. Desktop application support for vote tabulation and analysis personnel. 


Full- Time Experience 

ZOOM Telephonics Boston, MA                                                              3/91 - 2/94
Manager, Technical Support 

* Managed a staff of 20+ help desk representatives providing support for Zoom retail customers. Responsible for staffing, training, monitoring ACD, processing and evaluating rep statistics. Handling level III calls as well as dealing with customer complaints 


Education 
1988 - 1993 Northeastern University Boston, MA 
Bachelor of Science In Mechanical Engineering 
 
Accreditation 
A+, Novell CNE (1995), Microsoft Certified Instructor (1998), MCSE + Internet (Win 2003), Cisco CCDA, CCNA, CCDP 

References
References available upon request.