Sheryl Dawson


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Member number:9883
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Software Contractors' Guild (
Copyright(c) 1995 - 2006 Sheryl Dawson and Software Contractors' Guild, 3 Country Club Dr., #303, Manchester, NH USA 03102
Experience Summary Sheryl Dawson is an IT professional with experience on both mainframe and client-server based systems; her specialty is business process re-engineering and risk management Domain expertise includes over 10 years in financial and insurance environments. Work History (Note: some simultaneous) Jan 2007 to Present Nuvox Communications, SC Keywords: telecom, PMO, risk management, vendor management Senior Project Manager/Business Analyst Responsibilities included management of multiple billing-related projects (4-6 at once), some with simultaneous business analyst responsibilities. Responsible for development and signoff of Project Charter, Business Requirements/Technical Requirements Document (BRD/TRD), UAT/System Test and Training Plans, Production implementation, Lessons Learned. Provided ongoing status and reporting to PMO, transitioned projects. Projects included mediation/infrastructure changes, automating postal address changes, tax exemptions, trend reporting. Managed 3rd party vendors. Reviewed carrier interconnect agreements for Legal. March 2006 to Jan 2007 Jan 2005 to Oct 2005 July 2002 to June 2004 Techniprose, NC Keywords: insurance, financial HIPAA, ACH, credit cards, merchant processing, e-commerce, marketing, health claims, fixed income, escheatment, RFP, audit, SOX, compliance, mortgage, reinsurance, workers compensation, property and casualty, SDLC, business process re-engineering, healthcare, implementation, medical, workflow, reinsurance, marketing trends, military, Human Resources, HR Senior Project Manager/Business Analyst Responsibilities have varied based on the company's need, and have included the following:  Identification and analysis of direct marketing opportunities for small and mid-sized businesses, including identification of target markets, e-Commerce, research and needs analysis to discern market/customer requirements, and tracking of industry trends. [Star Position (search engine positioning), Alternate Angle (advertising/marketing), TransTech Merchant Group (merchant credit card processing).  Oracle 8i table design and Crystal Reports development for Duke University HR department.  Collecting user requirements and making recommendations for software revisions (including development and execution of Change Management processes) for health insurance claims processes, fixed and variable annuities, and staffing software.  Development of detailed technical specifications and business requirements documentation (including use cases) [RUP/UML]  Project management of (Web) software development teams. [American National Life Insurance of Texas, National Business Association, FDP Medical Staffing, FYI Systems, DietMaster Software, Mindware Software Solutions  Business analysis and support in auditing health insurance policies, Medicare errors, escheatments and compliance evaluation for television advertisement campaigns [Blue Cross/Blue Shield of NC]  Performed Enterprise-wide business and software analysis including Gap analysis; provided RFP-level recommendations for three NC state insurance authorities [NC Reinsurance Facility, NC Rate Bureau, NC Insurance Guaranty Assoc]  Project management for internal product Agile development including JAD/RAD sessions, analysis of customer business requirements; required extensive knowledge of HIPAA regulations/requirements and SOX audit requirements.  Provided HIPAA audit services to NC Insurance Guaranty Association, NC Reinsurance Facility, and Duke University Medical Center (Hematology/Oncology).  Mentored and assisted team in architecture and design of classified intelligence software product. [US Army - 82nd Airborne] Nov 2005 thru Feb 2006 IBM Global Services, NC Keywords: risk management, requirements gathering, solutions architect, project management, change management, SDLC, implementation, budgetary responsibilities, multiple projects, infrastructure, PMO Project Manager Provided Project Management services for multiple International Clients in the Report Development and Delivery area; development of project plans and impact assessments; review of business requirements documentation, technical requirements documents, reporting to PMO, coordination of software development, Q/A including UAT, architecture, infrastructure and requirements teams; management of change processes. June 2004 to October 2004 GMAC Insurance (for Covansys), NC Keywords: property & casualty, requirements gathering, insurance, offshore management, course development, SOX, gap analysis, SDLC Senior Business Analyst Acted as liaison between customer and offshore development team, provided insurance domain knowledge, course development and training for programming staff (insurance concepts), review and development of mainframe code, UAT and test plans, impact analysis and business requirements documents (using RUP and UML). In addition, she was responsible for assisting external auditors with GAAP analysis and validation of Sarbanes-Oxley controls. July 2003 to August 2004 Pb2Au, NC Keywords: pharmaceutical, requirements gathering, policies and procedures, new products Solutions Architect / Senior Business Analyst Provided strategic and operational assistance to a start-up pharmaceutical company in the areas of business processes, policies and procedures, software systems, and new product planning. Jan 2002 to June 2002 Pension & Benefit Guaranty Corp, Washington DC Keywords: fixed income, actuarial, technical writing, federal, benefits Business Analyst / Technical Writer Responsible for editorial review and on-line automation of Actuarial Technical Manual (RoboHelp). October 2000 to March 2001 Nortel Networks, NC (for CSC) Keywords: asset management, database design, database development, workflow, gap analysis, solutions architect, infrastructure, management presentations, business process re-engineering, applications architecture, change management, data warehouse, vendor management Sr. Business Analyst / Solutions Architect / Project Manager Responsible for analysis and integration of all asset management applications (both mainframe and client-server) and databases for 850 sites worldwide for a multibillion-dollar telecommunications company. Her duties included business process re-engineering, infrastructure evaluation, identification of customer requirements, gap analysis, risk management, database and applications architecture, development of data warehousing schema, database design, presentations/reporting to senior and C-level executive staff, development of IT policies and procedures, UAT and test plans; 3rd party package evaluation and selection, vendor management and contract negotiation including service-level agreements, development of auditing processes. September 2000 CalPX. CA (electricity Board of Trade) Keywords: commodities, board of trade, requirements gathering, risk management, trading Sr. Business Analyst Performed study of California state-wide electrical grid system (including loads and failures) and evaluation of available risk-management tools (including on-site review of those used at CBOT) to determine correct methodology necessary for calculating margins. August 1999 to August 2000 iBasis, MA Keywords: telecom, VoIP, SDLC, asset management, enterprise architect, change control, PMO, risk management, budgetary responsibility, multiple projects, contracts, legal, SLA, implementations, vendor management, audit, workflow, infrastructure, new products, e-Commerce, PMO Program Manager, Sr. Project Manager, Enterprise Architect, acting CTO Direct report to the CIO/VP of IS; responsibilities included development of a Corporate-wide OSS/BSS architectural strategy, including gathering and analysis of business requirements for each department, gap analysis, 3rd party package evaluation and selection, creation/development of Project Management Office (PMO charter, definition of requirements documents/ technical documents, creation of IT policies, methodologies and procedures including implementation of Change Control Process and risk management.) She was responsible for infrastructure capacity planning, vendor management and contract negotiation, development and monitoring of service level agreements, cross-functional audits, and management of phased implementations and deployments. Other responsibilities included directing multiple departments with a team of approximately 65 total staff members. Areas of focus included Asset Management and Provisioning (Program Manager), Number Management, Workflow, Trouble Ticketing, Network/Infrastructure Management, CRM systems, and Technical Documentation. Held an active role as an advisor in product development (unified communication, billing, Knowledgebase), Customer/Partner Extranet site, and selection of e-Commerce products. March 1979 to August 1999 Extant Technologies MA Solutions Architect / Sr. Business Analyst / Project Manager Projects at this consulting company included the following: Feb 1997 to March 1998 Sept 1998 to July 1999 Compuware, MA (Programart Corp) Keywords: MQ Series, SDLC, change control, multiple projects, implementations, workflow Sr. Software Engineer Enhancements and maintenance of Programart's APMpower product, used to analyze MVS efficiency. Development of product design, test plans and detailed technical specifications. Insured Y2K compliance. Performed Beta test of VPN system. March 1998 to July 1998 Allmerica Insurance MA Keywords: insurance, property and casualty, solutions architect, SDLC, change management, deployment, implementation, business process re-engineering, fixed income, workflow, imaging, data architect Solution Architect / Sr. Business Analyst / Project Manager Responsible for the architecture and development of an client-server based annuities system, including determination of user requirements, business process re-engineering, and hands-on management of development staff. April 1996 to January 1997 Multiple Projects MA Keywords: reinsurance, solutions architect, SDLC, EDI, pension trading, fixed income, call center, manufacturing, risk management, business process re-engineering, requirements gathering, deployment, implementation, fixed income, workflow, audit, data architect, ACH Senior Business Analyst / Project Manager / Systems Architect Responsible for an emergency audit, analysis and error correction project stemming from a poorly implemented SAP/R3 conversion at a large manufacturing company [Osram Sylvania]; development and enhancements to communications software that provided EDI transport and translation services between SWIFT and trading system at a large financial institution [Mellon Trust]; call center management/technical support for a software manufacturer [Easel Corporation]; conversion/porting of Excess Risk Claims application (Reinsurance) between languages and platforms for a large insurance company [Sun Life of Canada]; managed implementation of ACH / electronic check system [New England Bank Drafting Systems]. August 1994 to April 1996 John Hancock, MA Keywords: insurance, imaging, SDLC, EDI, fixed income, call center, risk management, business process re-engineering, fixed income, workflow, audit, imaging Senior Software Engineer / Business Analyst Responsible for analysis, enhancements and maintenance of an extremely large and complex client-server based Customer Service application for all life and annuities products, and included integrated workflow and imaging. Oct 1993 to Oct 1994 NYNEX, MA (subcontracted to Keane) Keywords: telecom, solutions architect, SDLC, call center, risk management, requirements gathering, business process re-engineering, fixed income, workflow, audit, EDI, infrastructure Project Manager / Sr. Business Analyst Managed a team of programmers responsible for the maintenance and enhancements of client-server data management and workflow applications for this multi-billion dollar regional telecom. (AS/400, 3270, CICS, OS/2, Win3.x, COBOL, EASEL, Oracle, Sybase, DB2.2,) Projects included development of additional auditing capabilities and refinements for an artificial intelligence process to locate open cables-pairs in network infrastructure; business process re-engineering and requirements analysis of customer service workflow. November 1990 to August 1993 Multiple Projects, MA Keywords: trust fund, solutions architect, SDLC, pension, trusts, trading, fixed income, risk management, requirements gathering, business process re-engineering, workflow, new products, property and casualty, audit, pharmaceutical, banking, telecom, EDI, mergers & acquisitions Project Manager/ Sr. Business Analyst / Solutions Architect / Programmer Responsible for managing teams developing Trust Fund software at a large multi-state financial institution [Fleet Bank and IBM Professional Services]; business requirements definition of new clinical trials software at a major pharmaceutical company [Pfizer]; architecture and analysis of auto and homeowners quote systems at a large P&C insurance company [Electric Insurance and Coopers & Lybrand]; requirements definition for an estimation system for a large printing company [Easel Corp]; product architecture and development of new automated GUI workbench tool for software manufacturer [Easel Corp]; consulting to large Fortune-100 companies to provide business analysis and software solutions [Easel Corp to Dominos Pizza, Texaco. Unocal, Sterling Pharmaceutical, American Express, Nortel, Bellsouth]; pension trading system for large bank [Chase Manhattan], and others. Feb 1989 to Oct 1990, June 1991 Digital Equip Corp, MA Keywords: solutions architect, SDLC, requirements gathering, new products, SIC, DUNS, audit Sr. Business Analyst Responsible for user requirements definition, followed by the technical design and development for an artificial intelligence tool to manage customer accounts; developing a comprehensive post-implementation audit process. Sept 1987 to November 1988 Bolt, Beranek & Newman, MA Keywords: solutions architect, SDLC, requirements gathering, new products, general ledger, asset management Project Manager/ Sr. Business Analyst Responsible for the management of development team and enhancements to financial and manufacturing software. February 1987 to August 1987 Lumber Mutual MA Keywords: SDLC, property and casualty insurance Programmer/Analyst Responsible for maintenance and enhancements to a large P&C insurance application. March 1986 to November 1986 Mass Share Insurance, MA Keywords: SDLC, requirements gathering, audit, risk management, banking, insurance, compliance Business Analyst Responsible for requirements gathering and analysis for a risk management application to determine when credit unions would fail. August 1982 to November 1982 Bain and Company, MA Keywords: analysis, risk management, statistics Business Analyst / Software Engineer Acted as a Software resource for case teams; responsible for development of software to perform statistical analysis of complex business problems. Cases included Dun & Bradstreet, Hershey's, Moody's Investment Services, and Minnesota Fabrics. Automation of London office's checking account for transportation services. June 1983 to September 1983 Fidelity Systems Group, MA Keywords: analysis, SEC, securities, trading Software Engineer Responsible for technical design and development of application for Select Tech trader to substantiate "prudent thought" to SEC in executing trades. February 1978 to February 1986 Digital Equipment Corp MA Keywords: solutions architect, SDLC, requirements gathering, ERP, asset management, workflow, audit, infrastructure, general ledger, asset management, purchasing, datacenter/infrastructure management, data warehouse, compliance, EDI Project Manager/ Sr. Business Analyst/Software Engineer Responsible for technical design, determination of user requirements, and managing the development and maintenance of various financial and manufacturing systems, including G/L, job cost, inventory accounting, household relocation, warranty control, rotational and physical inventory, manufacturing planning, purchasing specification control, ERP, shipping, test-equipment, workflow, bill of materials, asset management, various financial auditing and compliance processes for the Consumer Product Safety Commission and FCC, salary planning, field sales finance; she was also responsible for management of computer center and operations staff, including resource planning and consolidation April 1977 – January 1978 CTI-Cryogenics, MA Keywords: requirements gathering, asset management, technical writing, general ledger, datacenter/infrastructure management Programmer Analyst Responsible for requirements definition and enhancements to inventory accounting and general ledger software; produced Programmer and User Documentation. Education Charter Oak State College, CT B.A. pending 5/07 Keller Graduate School MBA – Finance to start 7/07 Other: Wheaton College Norton MA Physics concentration 1974-1976 Boston University, Boston MA Business coursework 1978 Framingham State College, Framingham MA Science coursework 1981-1982 Corporate Training EASEL CORPORATION, Burlington MA ( Easel Programming ); DIGITAL EQUIPMENT CORPORATION, Bedford MA (Basic + 2 Programming, Assembly Language Programming, ADA Programming, Systems Analysis and Design); COMBINED INSURANCE COMPANY, Chicago IL (Sales Techniques) Skill Summary Languages: HTML, JavaScript, Visual C++, Borland C++(4.5), Borland C++ (OS/2), Microsoft-C, VAX C, Visual Basic 5.0+, PowerBuilder 4.0+, Visual Age VC++, Visual Studio 6.0, SmallTalk, PMS, Object Studio / Enfin, SAS/SPSS, PMS, VBA, ADA, XML, ASP, Cobol-68, Cobol-77, VAX Cobol, Fortran-10, Fortran 4+, RATFOR, MUMPS, EASEL, EASEL/2 (-SE and EE), EASEL/Win, VAX Basic, Basic +,Basic +2, Pascal, VAX Dibol, DCL, PDP-11 Dibol, PAL-11A, COBOL, JCL, SQL, PowerBuilder, C#.NET Hardware: IBM 370/3090, IBM PCs Sun Solaris 7/8, Sun Sparc, Novell Networks, Token Ring networks, LATs, Vax Cluster (Systems Management), Cisco routers/gateways, Pathworks, DECNET VAX 11/750-8550, IBM 4381, IBM 3270, AS/400, IBM 3090, DEC-10, DEC-20, PDP 11/03-11/70 Software: Remedy, CoolGen, Netcool, UDB, Application Manager, SAP 3.1, REXX, CommMgr, APPC, WordPerfect, Corel Draw, Business Objects, FrameMaker, Microsoft Word, Traffic-20, DENTRY, FMS, IPFC, MS-Project, Veritas, Crystal Reports, Excel, WebEx, DemoShield, Powerpoint, SAP/R3, RIMS, Master.Scribe, ON!Contact, RevChain, BillPlex Technologies: Unified Modeling Language (UML) Rational Unified Process (RUP), SDLC, Waterfall, Agile methodologies Operating Systems: Windows 95/98/NT 3.5+/2000/ME/XP, OS/2 1.0 thru Warp, UNIX, HP/UX, RT-11, RSX-11M, RSTS/E, VM, CICS, ICCF, VMS, MVS, TSO Tools: Erwin, Rational Rose, SMS, Photoshop, FrontPage, Dreamweaver, AuthorIt!, Flash, Visio, RoboHelp, Business Objects, PVCS Databases: Oracle (1.0 thru 8i), Sybase, DB2.2, SQL Server 7.0, FOXPRO, PLSQL, SQL, Watcom, Access, Lotus Notes, 1022, 1032, Paradox, Delphi, REFLEX, dBase III, RDB, Rallye, Datatrieve, All-In-One Communications: CICS, TSO/ISPF, PC3270, VM, VMS, Citrix, ODBC, Attachmate Extra, Rumba, Reflections, PC3270, DDE, TCP/IP, LU 6.2, DDCS/2, APPC, DDE Industries: Healthcare, Pharmaceutical, Insurance, Financial, Telecommunications, Manufacturing; significant domain knowledge in mortgage and medical industries. Professional Activities, Certifications and Training PMI certification test to be taken 5/07. Published author ["The Take-Over Mortgage Strategy" (1994), "The Bad Credit Sourcebook" (est., release 2007), "Managing My Life: Managing My Health" co-author (release 01/07] Editor of international newsletter that won the Maxwell Medallion in 1997. Licensed insurance agent in NC for Life/Annuities Accident and Health, Medicare Supplement, and Long Term Care; previously licensed in MA and RI for Life/Accident and Health; Mortgage Originator for multiple mortgage brokers in MA and NH (1990-1999) and NC (2001); specialist in BCD paper; limited experience with commercial and venture capital funding. Admitted 2006 as a scholar to the Round Table Group, considered "the Mercedes Benz of think tanks" , Ms. Dawson provides Expert Witness Services to law firms nationwide. ( Myers-Briggs Type of INTJ (Mastermind Rational).