An accomplished business analyst and test professional with over fifteen years of extensive multi-industry experience gathering requirements and testing in the mortgage, financial, SAP manufacturing, healthcare, state government and private industry environments. Trench-hardened expert in gathering, defining and translating business requirements into functional design specifications. Have a conceptual understanding of ERP and SAP systems. Skilled at orchestrating and the software and testing methodologies for  diverse business product engineering, from inception through to development, implementation and support. Holds a B.S. degree in Organizational Management.

 

 

SKILLS PROFILE:

 

PLATFORMS:  IBM Mainframes systems, MMIS, AS/400 i5Series, Microsoft Windows NT, 2000, XP, MacIntosh,, Vital POSport, HP Unix systems, SUN Sparc and Solaris systems.    

 

TECHNICAL TOOLS:  Mercury Test Director, Winrunner and Quick Test Pro applications, Compuware’s Track Record and IBM’s Rational Requisite Pro, IBM Rational Clear Quest.

 

APPLICATIONS:  MS Office Applications, Oracle, PowerBuilder, Web-based applications.

 

EDUCATION:  May, 2000  - Saint Paul's College, B.S. Organization Management

Various Computer courses from these educational institutions Virginia Commonwealth University, John Tyler Community College, J. Sergeant Reynolds Community College and Ashworth College.

 

TRAINING:  Completed Quality Assurance Institute (QAI) courses towards Certified Software Test Engineer (CSTE)                                    Boot Camp for Software Testers

                                    Boot Camp for Quality

                                    Effective Methods for Software Testing

                                    Effective Methods of User Acceptance Testing 

                                    NGC Envision Training (under Richard Martinez)

           

 

PROFESSIONAL EXPERIENCE:

 

Circuit City Stores, Inc., VA – Contract Position (4/2007 to 6/2007)

Quality Analyst, Merchandise  Systems Transformation (MST) Program – target the replacement of the merchandising functionality on the current AS400 legacy systems, used by Circuit City’s Consumer Electronics and Entertainment divisions with a state-of-art packaged software application; Oracle / Retek products.

 

·         Design functional requirements from high-level business requirement for use in integration testing Unix batch processes. Requirements and testcases were stored in Mercury Quality Center. Used IBM Oracle Developer for SQL queries.

·         Design functional requirements from high-level business requirements for use in integration testing AS400 processes that will be remediated and/or discontinued. Used Surveyor/400 for SQL queries.

·         Entered the requirements and test scenarios into Mercury Suite repositiory for testing.

 

Philip Morris, USA, Richmond, VA – Contract Position (9/2006 to 3/2007)

Business Analyst, Pay for Performance Project

Automate the Non-Discretionary Bonus Payments for Labor Relations so that all eligible employees are paid accurately and the process is compliant with the labor contract, Sarbanes Oxley, and the Fair Labor Standards Act.

 

·         Develop document requirement specifications and test plans and communicate with business customers, and end users, worked directly under a project manager, and communicated with programmers in the U.S. and Canada who are involved in the development, integration and implementation of IBM and SAP systems. This collaboration found ways to cut the manual bonus payments process by 90%.

 

·         Provide end to end execution across all applications (SAP, Mainframe, Tesseract) that will interface with the Non-Discretionary Payment system, through Integration and user acceptance testing.

 

·         Develop, and document the Payroll Process for new product manufacturing facility. Develop the payroll process flows, create the Visual Basic Time Tracking system manual and train the users on how to use it.

 

 

SunTrust Mortgage, Inc., Richmond, VA - Contract Position (4/2006 – 9/2006)

Business Analyst, New Loan Products

Gathered business requirements for all new and modified loan products, ensured documentation packages were complete, accurate, and valid for development and product launch. 62 loan products were launched during the contracted period.

 

·         Organized a smooth working arrangement between the end user lines of business, third party vendors and the company’s technology management team to implement each loan package. Optimizing time and process steps ensuring a speedy product launch to customers.

 

·         Participated as a business subject matter expert on project teams through implementation of initiatives.

 

Saxon Mortgage, Inc. Glen Allen, VA – Contract Position (4/2005 to 11/2005)

Quality Analyst, Production Fixes

Served as Business Analyst, and Tester for the Quality Assurance Department. Support validation design against requirements specifications. 

 

·         Created, verified and validated test data, XML records, test cases, test scripts and test scenarios on various products for production. Collaborated with development on the root causes of production issues.

·         Daily interaction with business users, developers and management to perform production support and manual and automated testing on production problems that arose after the products were released.

·         Gather information from business users and external agencies improving the overall test process, ensuring functionality of software design and development.

·         Test application upgrades (i.e. from PowerBuilder 5 to PowerBuilder 10)

·         Perform various integration test activities using these technologies: Gallagher Financial System (GFS), Net Oxygen Loan Origination software, various PowerBuilder applications, Digital Docs documentation system, Mercury Quick Test Pro to produce test data.

 

Capital One Corporation, Glen Allen, VA - Contract Position (9/2004 to 11/2004)

Test Lead, Centralize Workflow & Provisioning Project

Served as Test Lead on a team of six, provide test coordination activities to an enterprise platform integration system (On Boarding System/Provisioning), that integrates all the people and systems managed by authoritative offices such as Human Resources, Customer Relationship Management, Supply Chain Management. 

 

Goals were accomplished by the following:

·         Organized and monitor identity management test activities, test workflows, and produce test results reports for the provisioning system.

·         Arrange and facilitated test activities, test status meetings.

·         Kept the Knowledgelink (Peoplesoft) documents repository updated with latest documents.

·         Recorded test defects in Rational ClearQuest.

·         Mercury Test Director and Mercury QTP were used for testcases. 

 

Wachovia Securities, Glen Allen, VA - Contract Position (05/2004 09/2004)

Test Analyst , FailWeb Enhancement/Modification and Backend Applications

Provide test coordination of the back end applications in preparation of Securities to Securities merger due to complete September, 2004. 

 

Goals were accomplished by the following:

·         Work collaboratively with business users to gather requirements of pre-merger applications.

·         Plan, organize, and execute testing of integrated systems and new test environments.

·         Develop test plans and test cases in order to performed component testing to eleven applications that were transferring to the new merger setup and design.

·         Collaborated with project management, clients and vendors on scheduling for the merge scheduled for September 2004.

·         Lotus notes was used as the test case repository.

 

Department of Taxation, Richmond VA –Contract Position (02/2001 to 04/2004)

Performance Monitoring and Evaluation Services (PMES) Project

 

Provide independent oversight and verification and validation audit functions to the Commonwealth of Virginia Department of Taxation (TAX) during the development and replacement of their legacy MVS mainframe system with a client-server UNIX based system. 

 

As a Northrop Grumman employee the goals that were accomplished by the following:

• Provided verification and validation and audit functions to ensure automated systems are sufficiently tested to validate performance requirements and criteria;
• Maintained daily interactions with the client (TAX) and the developer contractor through one-on-one meetings, status meetings, and other means necessary to be familiar with the system under development and to build and maintain a rapport with the development and test teams;
• Provide advice and guidance through close consultation with senior Northrop Grumman leaders regarding performance test plans, test strategies, and test scenarios/scripts/cases;
• Review performance requirements and criteria, and review and comment on performance test plans;
• Participate in performance tests, monitor performance test conduct, and report on ( to include making recommendations) performance test conduct
• Assist other Northrop Grumman assigned team members in the conduct of their duties where appropriate.
• Reviewed test cases in Compuware’s Test Tracker tool.  

                                                           

Contract with Xperts, Inc. Richmond, VA – Contract Positions (08/1999 to 12/2000)

Worked on various contracts through this company:

·         Media One Cable Broadband and Telecommunications Industry. Perform system and functional testing on a proprietary AS/400 credit card billing system

·         Philip Morris, USA - Field Service Invoice System Project, Analyze, Create Requirements, Test Plan, Test Case to move field system invoice system from Macintosh platform to the WWW.

·         Proprietary Individual Education Program (IEP) Application. In house project for sales.

                                               

Virginia Department of Social Services, Richmond Contract Position (02/1999 to 08/1999)

Quality Assurance/Business Analysts

Online Automated Statewide Information System (OASIS),

Produced Statistical reports from the mainframe system using MS Assess for the Virginia General Assembly.

 

 

Virginia Department of Health, Richmond, VA Contract Position (05/1997 to 05/1999)

Quality Assurance Specialists, Quantum Resources

 

• Data Manager for the Women’s Breast & cervical Cancer Program.
• Performed QA Test activities to upgrade the Virginia Department of Health OASIS

 

Virginia Medical Assistance Service (VA Medicaid), Richmond, VA (03/1991 to 04/1997)

Virginia Medical Assistance Service (VA Medicaid), EDS-Provost Technical Support Center

• Performed as Quality Analyst Test Lead, to upgrade the Virginia Medicaid MMIS, Claims subsystem. Create Test Plan, Test cases and perform claims testing of forms, scanned forms, and call claims from providers.
• System Engineer Librarian 
• Platform Engineering Team, responsible for maintaining and trouble-shooting the Remote Job Entry equipment, PCs, and printers throughout the support center and Security Administration and System Engineer Support for EDS staff.
• Researched and implemented a Bar Code Inventory Identification System automating hardware and software inventories. Provided help desk services and maintained and updated a customer service request database.  Support system engineers by processing reports, and security ID and system access requests

 

Virginia Commonwealth University, Richmond, VA, mainframe reporting operations

Virginia Department of Taxation, mainframe production operation

Virginia Department of Information Technology, mainframe operations

 

 

MEMBERSHIPS:        Quality Assurance Institute (QAI)

Central Virginia Quality Assurance Association (CVSQAA)

 

EDUCATION AND TRAINING

·         Bachelor of Science, Organization Management – Saint Paul’s College

·         Ashworth College, presently attending for Paralegal Studies

 

PROFESSIONAL DEVELOPMENT

·         Various IT Courses, Virginia Commonwealth University, John Tyler Community College, and J. Sergeant Reynolds Community College.

·         Completed Quality Assurance Institute (QAI) courses towards Certified Software Test Engineer (CSTE)

·         Courses toward Paralegal Certification at Ashworth College

·         Member of Quality Assurance Institute (QAI)

·         Member of Central Virginia Quality Assurance Association (CVSQAA)

·         Certified Notary  for the Commonwealth of Virginia

·         Certified Bankruptcy Processor Nationwide

 

References provided on request.