Christopher Cancilla

PROFESSIONAL EXPERIENCE

SUMMARY
Over ten years of experience in customer support of multiple software products at various 
stages of development and utilization, with clients who possess a variety of skill sets.  
Two years of experience in Support Relationship Management assisting Fortune 500 companies 
in problem resolution.  Seven years of experience with all aspects of Electronic Commerce 
and EDI applications.  I am a team player, and I am capable of working independently.  
I have very strong personal computer and computer application skills with an understanding 
of most internet applications.  I also possess an extremely diverse background which aids 
in rapid learning of new concepts and applications.  I pride myself with knowledge of a wide 
variety of Microsoft Applications to include Windows, Office, Visio, and more.  
I enjoy Project Management and representation of clients “best interest” for all aspects of the job.

	
PROFESSIONAL EXPERIENCE

Steel Technologies     	Louisville, KY	    4/2009 through 11/2009
   EDI Systems Analyst, Mapper and GIS Administrator with an SAP focus
   Perform Mapping, Maintenance, New TP Development, Maintain FTP Communications 
    and Gentran Integration Suite
   Build Trading Partner Relationships, Deduce problems and create resolutions to 
    ensure proper deployment of the EDI services.
   Develop, test, and implement EDI transaction maps, BPML and codelist to enhance the 
    day-to-day transaction of EDI documents both inbound and outbound to the company.  
    Including intercompany communications.
   Maintain and develop Gentran Server for AS/400 Trading Partners and transaction maps.
   Communcate with the VAN (Value Added Network) to ensure constant communications.
   Work closely with the SAP team to develop EDI to SAP maps (inbound and outbound).
   Create and maintain a wide variety of documentation to use by the EDI and associated departments.

Sphere Technology	      Raleigh, NC	        7/2008 through 1/2009
   EDI Systems Analyst, Mapper and AS2Support Professional  (Consultant)
   Perform Mapping, Maintenance, New TP Development, Maintain AS2 and Gentran Systems at Coty US LLC
   Develop, test, and implement communications scripts for AS2 connectivity and EDI data transfer 
    to several VAN (Value Added Network) and to direct AS2 trading partners using the AS2 
    communication application.
   Develop and implement the process control schedule to ensure data transfer in a just-in-time 
    environment, or on a predefined communications schedule.
   Coordinate new mapping development with both internal and external trading partners.
   Map and maintain mapping in the Gentran Server for UNIX application.
   Provide EDI support to all internal Coty departments, world-wide; and all trading partners 
    who do business with Coty US and all entities around the globe.
   Provide support, as needed, for the SAP upgrade and implementation.

Alphanumeric Systems	    Durham, NC	        11/2007 through 5/2008
   Secure File System Analyst (Consultant)
   Research, Verify, Analyze, Document, and report on the Secure Data Exchange environment at Blue Cross through Blue Shield of North Carolina.
   Fully document the Connect: Enterprise and the Connect: Direct file transfer systems.
   Report to management regarding the findings.
   Develop an automated reporting tool which identifies all vice presidents and managers, and their associated Secure Data Exchange files under their perview.
   Develop and implement an on line system to allow managers and vice president to view a daily summary, and the individualized detailed report, of the SDE file system.
 
Fujitsu Consulting       San Mateo, CA	      5/2007 through 11/2007
   EDI Consultant/EDI Developer/Business Analyst (Consultant)
   Provided EDI expertise to CAPCOM Entertainment in regard to the installation of Gentran Integration Suite v4.2, and the upgrade to v4.2 from Gentran Integration Suite v3.1.
   Corrected the previous installation of GIS v4.2 and verify operation.
   Install all updates, and patches, for the GIS v4.2 system.
   Develop all documentation for the CAPCOM EDI department.
   Update/upgrade the Wal-Mart 4030 translation maps to version 5010, per Wal-Mart requirement using the Wal-Mart Retail Link Self-Testing Portal.
   Monitor the GIS v4.2 system and take correction action with the internal or external trading partners or customers as needed.
   Remap all Gentran Server Windows maps to run under GIS v4.2; in the process, change the maps from EDI to/from Flat File to EDI to/from SQL database.  Approximately 25 trading partners and 75 maps.
   Prepare to migrate from the current database structure to an SAP file system, with the EDI server in California and the SAP server in Japan.
   Create the SAP translation maps; develop the testing procedure, ensuring no issues with the production system.  Currently, there is no testing or development system.
   Pass on the knowledge of what was fixed, updated, or developed to CAPCOM employees.

Data Communication Solutions, Inc	Syracuse, NY	5/2007 through 5/2007
   EDI Consultant/EDI Developer/Business Analyst (Contractor)
   Provided EDI expertise to Seneca Data Solutions in regard to the communications and mapping issues related to Gentran Server Windows v5.0.  
   Develop, test, and implement communications scripts for connectivity and EDI data transfer to the Sterling Commerce VAN (Value Added Network) and specific trading partners using the FTP file transfer protocol.
   Develop and implement the process control schedule to ensure data transfer in a just-in-time environment, or on a predefined communications schedule.
   Develop and test the inbound EDI ïƒ  FORM ïƒ  PRINT functionality using directory polling; so as the inbound EDI document is received the document is translated and dropped into the In Drawer, and printed on a specific printer.  Once printed, an email is sent to the appropriate group to inform them a new file has been received and is awaiting them on the printer.
 
KForce Technology Solutions    Orlando, FL	       4/2007 through 5/2007
   EDI Consultant/Business Analyst (Contractor)
   Provided EDI expertise to MBX Logistics in regard to the daily operations, maintenance, and troubleshooting of their Gentran Integration Suite (GIS) v4.0 system.
   Stabilize the GIS production environment to allow continual operation in a UNIX environment.
   Assist in the upgrade to the newest version of Oracle OTM v5.5 by updating the Gentran XML translation maps with the newest particles, elements, and PCData information.
   Perform upgrade maintenance to the JDK for the Daylight Savings Time DST correction.
   Offer suggestions for streamlining GIS, and increasing the efficiency of the overall system.
 
Cognizant Technology Solutions   Menasha, WI	   2/2007 through 3/2007
   EDI Consultant/Business Analyst (Contractor)
   Provided EDI expertise to Kimberly-Clark Corporate in regard installation and upgrade of Gentran Integration Suite (GIS).  
   Research and Produce documentation in collaboration with internal and off-shore resources.
   Installed/upgraded three instances of GIS through Development, Quality, and Production through from v3.1 to v4.2.
   Provided Quality Assurance activity to ensure an error free conversion.

Sunwise Solutions        Huntersville NC	    8/2006 through 1/2007
   EDI Consultant/Business Analyst (Contractor)
   Provided EDI expertise to the General Electric Plastics in regard to both X12 and EDIFACT standards.  Research and Produce documentation in collaboration with multiple departments.
   Worked with internal and external trading partners in determining requirements.
   Design, created, implemented, and verified all inbound and outbound quality assurance test runs for all EDI transactions.

Knack Technology         Columbus Ohio	      6/2006 through 8/2006
   EDI Consultant/Business Analyst (Contractor)
   Provided EDI expertise to the Limited Brands during a during a system wide upgrade.  
   Worked with internal and external trading partners in determining requirements.
   Reviewed and verified, then reported to trading partners and internal resources on, the errors and issues regarding inbound and outbound X12 documents such as 204, 214, 990, 856, and 857.
   Provided â?œeyes onâ?? quality assurance to both inbound and outbound translation testing for all internal, vendor, transportation, and customs document translation testing.

Robert Half Technology    Durham North Carolina	4/2006 through 7/2006
   EDI Developer/Mapper (Contractor)
   Provided business and mapping expertise to the L.C. Industries during a transition of the EDI applications from the GXS Application Integrator (AI) to Gentran Server for Windows v5.1.
   Worked with internal and external trading partners in determining requirements, develop in and outbound maps for 850, 810.
   Assisted in-house resources with learning the Gentran translator, GIS AS2 Edition, FTP Communications methods, and general EDI business to take over the day-to-day EDI and Gentran 
   Remotely monitored the Gentran application daily for errors and issues, made corrections as needed.
   Communicated directly with trading partners to accommodate a testing and implementation schedule.
   Made modification to the translation maps as needed, when business requirements change, and when the trading partner modifies their incoming data. 

Northrup Grumman        Raleigh North Carolina	 10/2005 through 4/2006
   EDI Developer (Contractor)
   Provided conversion and expertise to the U.S. Postal Service during a transition of the EDI department to the East coast.  
   Worked with internal and external trading partners in determining requirements.
   Converted EDI Maps from Gentran Mainframe and TLE Unix in EDIKit, a product of MessageWay Solutions on the UNIX platform.
   Assisted in the development, or conversion, of the following X12 documents:  214, 215, 309. 350, 810, 864.
   Developed all associated documentation where no documentation existed.
   Created visual flow diagrams of the path the data take through the system, and the network from beginning to end.
   Created Data Flow Diagrams for current, and new, transactions and applications.

Integrated Quality Solutions   Holland Michigan	3/2005 through 9/2005
   Field Administrator / Quality Regional Engineer 		
   Provided support and administrative component to multiple projects located in the Marysville and Bellefontaine areas of Ohio.
   Represent the client (Panasonic) in all aspects of the performance of the work. And verification that the work is accomplished as described while maintaining the level of quality demanded by both Panasonic and Honda.
   Hired and trained temporary employees as needed to perform the work.
   Managed and trained the Lead Technician at all activities in the proper methodology in the completion of the necessary paperwork. 
   Converted much of the paperwork over to the computer using Microsoft Office products where the system tabulates the individual items automatically and added the ability to email and fax the information/data to the appropriate individuals when scheduled.
   Began predesign work for company to begin EDI offshoot for the company.
   Trained company officials in EDI, and its value in all industries.
   Sole decision maker for the Central Ohio area and tasked with procuring new projects to support.

Robert Half Technology   	Dublin Ohio	      1/2005 through 3/2005
   EDI Business Analyst/Support Specialist (Contractor)
   Provided EDI and business expertise to Cardinal Health during a transition of the EDI applications from the GXS Application Integrator (AI) to Gentran Server for Windows v5.1.
   Worked with internal and external trading partners in determining requirements, develop in and outbound maps for 850, 810.
   Assisted in-house resources with learning the Gentran translator, GIS AS2 Edition, FTP Communications methods, and general EDI business to take over the day-to-day EDI and Gentran 
   Remotely monitored the Gentran application daily for errors and issues, made corrections as needed.
   Communicated directly with trading partners to accommodate a testing and implementation schedule.
   Made modification to the translation maps as needed, when business requirements change, and when the trading partner modifies their incoming data. 

Sterling Commerce, Inc    Dublin, Ohio	      1999 through 2004
Support Relationship Manager               2003 through 2004
   Acted as the main point of contact for the customer relating to all of customer support.
   Took on the role of project manager for the customer in come cases, and acted as liaison between the customer, customer support, Level 2, Development, and sales. 
   Offered any needed assistance to the customer in the form of an advocate to internal support and sales related departments.
   Analyzed all open, and recently closed cases and provided feedback and suggestion as to resolution and future avoidance.
   Facilitated a weekly, bi-weekly, or monthly (determined by the customer) conference calls between Customer Support level 1 and 2, Development (as needed), and the customer that is designed to alleviate frustration and prioritize the support issues so as to allow the customer to test and/or use what they have in place.
Sales Hotline / Solutions Engineer          2001 through 2003 
   Provide telephone, Email, and teleconference support to all sales and customer support individuals world-wide for the Gentran EDI translator software product on the UNIX, OS/390, OS/400, and Windows platforms.  
   Provided live demonstrations to prospects on the Gentran product line for the zSeries (OS390) and the iSeries (OS400) platforms.
   Performed training for Solutions Engineers in a variety of disciplines which were attended both in-house and over the Internet.
   Planned, mapped, installed and tested for production standard maps for Proof of Concept demonstrations in both ANSI X12 and EDIFACT formats on the zSeries, iSeries, UNIX, and Windows platforms.
   Proven troubleshooting skills, the ability to isolate problems quickly and determine an effective, efficient solution.
   Experienced in providing exceptional customer support utilizing quick and/or creative problem solving techniques.
Gentran Level 1 Solutions Support Specialist 1999 through 2000 
   Provide telephone and Email support to customers world-wide for the Gentran EDI translator software product on the UNIX and OS/390 platforms.  
   Proven troubleshooting skills, the ability to isolate problems quickly and determine an effective, efficient solution.
   Experienced in providing exceptional customer support utilizing quick and/or creative problem solving techniques.

CTG, Inc	                Cleveland, Ohio	    1997 through 1999
   Electronic Commerce/EDI Consultant
   Provided 24x7 support of the EDI systems of BP Oil in Cleveland, Ohio and Roadway Express in Akron, Ohio.
   Developed a training plan and trained the computer support department in the use of several applications to enhance their capability to provide support to the world-wide customer base.

CMC Manufacturing       	Corinth, Mississippi	1996 through 1997
EC/EDI Coordinator       1997 through1997
   Created, developed, implemented, and maintained the Gentran software application.
   Planned and developed all EDI translation maps with trading partners.
Network Administrator		1996 through 1997
   Trained all users in the operation of Microsoft Windows, Microsoft Office, and other local applications to aid them in increasing the efficiency of their position.
   Developed the courses and instructed all field sales representatives in the most efficient method of connecting to the company internal network to allow email and application use when not in the local area, or when working from home.

Performance Consultants   Prattville, Alabama	1995 through 1996
   Network Installer / System Installer
   Installed and performed periodic maintenance on internal (LAN) networks.
   Installed and updated/upgraded the personal computers for all users on the local network.  
 
Rohmann Services Inc     Maxwell AFB, Alabama	1994 through 1996
   Electromechanical/Time/Frequency/Radiac Calibration Technician
   Provided maintenance, repair, and calibration for all equipment submitted to the calibration facility to include, but not limited to, Spectrum Analyzers and Frequency Counters, 
   Personnel scales used on military administration buildings and hospital admitting areas to weigh a patient from birth on up.

U.S. Space and Rocket Center	    Huntsville, Alabama    1992 through 1994
   Public Programs Employee
   Provided a public liaison into the inner working of Marshall Space Flight Center.
   Provided dynamic information during visits to operational areas of NASA, and the resident entities, relating to the development of the Space Shuttle, the International Space Station, and the facilities used to train astronauts to work in space.

U. S. Air Force		1978 through 1992
   Squadron Training Augmentee / Calibration Section Supervisor
   Type II and Type IV Precision Measurement Equipment Laboratory (TMDE) Calibration Supervisor 
   Supervised the physical/dimensional calibration area.
   Provided maintenance, repair, and calibration for all equipment submitted to the calibration facility to include, but not limited to, Spectrum Analyzers and Frequency Counters, thermocouples, vibration sensors, base level standard volt and standard ohm, type J, K, T, and E thermocouple reference standards.
   Performed calibration and maintenance on Standard Weights used to calibrate medical and aircraft scales ranging from 1mg to 500 pounds including hospital scales to weigh a patient from birth on up.
   Performed calibration and maintenance on pressure sensing devices, digital and analog, ranging from 100 torr to 10,000 psi.
   Performed calibration and maintenance on voltmeters, amp meters, and multimeters used to measure voltage from 1 volt to greater than 20,000 volts; amperage from 10µ amps up to 100 amps and greater.


ADDITIONAL INFORMATION
        Operating Systems: Microsoft Windows up to and including XP; UNIX (HP-UX)
                Languages: HTML; XML	
   Tools and Applications: Microsoft Office Professional; SQLPlus; Microsoft Visio; Internet and World Wide Web services, applications, and language.
  EDI Tools and Utilities: MessageWay Solutions, EDIKit Mapping Tool; Sterling Commerce Gentran; St. Paul Software (EDITRAN and EDIMAP); NuBridges iSoft Commerce Suite AS2 Communications Package; EDIFECS; ANSI X12, EDIFACT and XML EDI Standards.
            Organizations: Boy Scouts of America, Assistant Scoutmaster, trainer, Committee Member;  Girl Scouts of the USA, Assistant Leader, Instructor

EDUCATION & TRAINING
       Ohio Dominican University: Bachelors of Science Degree in Business Administration	May 2004
Troy State University Montgomery: Associates Degree in Business Information Systems	     June 1996
         Sterling Commerce, Inc.:	Gentran Integration Suite   (2003)
                                  Sterling Information Broker (2001)
                                  GENTRAN:
                                       UNIX    (2000)                     
                                       AS/400  (2001)       
                                       OS/390  (1999)              
                                       Windows (2001)
           Boy Scouts of America: Completed training and practical for 
                                  Wood Badge for the 21st Century Course	April 2007