Romeo A. Castillo Jr.
10550 Baymeadows Rd Unit 626
Jacksonville FL  32256
(904) 887-6831
EMail: rcastillo0708@gmail.com


Work Summary
Systems analyst with over 8 years of IT experience at a Global HR Outsourcing Company.  I have an In-depth experience in all phases of system implementation including gathering business requirements, configuration, programming, and testing.  

SAP Experience

Benefits Functional Analyst DuPont Global Implementation SAP ECC 6.0
Convergys Corporation (January 2008 to Present)
* Configured Cost Groups and CSTV1 Feature that varied by Personnel Area and Employee Group
* Configured Plan Costs that varied by Cost Groups and Age Groups
* Worked with Domestic Partner setup and imputed income calculation
* Worked with High Deductible Health Plans and Associated Health Savings Account
* Defined spending accounts and annual limits
* Configured Eligibility Rules and ELIGR Features
* Configured Zip Code eligibility 
* Established first and second program groupings
* Configured automatic and default plan offerings
* Configured work and life qualifying events to be used for 0378
* Defined End User Roles / Security profiles
* Configured Annual Enrollment windows
* Tested Life Insurance Evidence of Insurability interface and configuration
* Defined adhoc query functional areas and user groups
* Created and scheduled client reporting utilizing Adhoc query and standard SAP reports for eligibility audits
* Debugged Eligibility and Cost user exists to resolve issues QA and UA defects
* Reviewed ABAP code to resolve issues on batch programs that create defaults for 0171, 0378, default/automatic plans, fulfillment packages, and portal notifications.
* Gathered requirements for custom Tuition Reimbursement including the manager approval process to updating the custom infotype and Additional Payment 0015.
* Worked on Direct Bill process with the Service Center Agents for COBRA participants for continuing their health coverage.
* Held design walk-through sessions with offshore functional analyst counterparts for the Benefits Portal application framework that will be utilized by hundreds of employees across Europe.
* Responsible for SAP Spanish and French Translations including preparing formatted file translations being uploaded back into the SAP system and also managing the QA testing effort.
* Post go live responsibility included validating Benefits eligibility configuration for primary and secondary program groupings.  Additionally executed consistency check and reviewed the results with peer Benefits functional analysts for any configuration inconsistencies, performed transport validations between environments, and performed table compares using standard SAP utilities.
* Functional Analyst for DuPont US Annual Enrollment whoâ?™s responsibilities included requirements gathering, and writing design documents to attain Client sign off.  Configured health plan changes, updated Features and worked closely with developers. Worked with the document management group for mailing communications to be delivered to over 118,000 benefits participants combined active and retirees. Provided QA testers with overview of the Annual Enrollment changes and Pre-Annual Enrollment process. Provided the Client and Operations overview of the Annual Enrollment changes and daily activity report to support operational Service Level Agreement.
* Directly working with the Client during UAT including Benefits application walkthroughs, managed defects-issues and their resolutions, and distinguished between signed off requirements and new requirements.
* Configured and managed various third party integrations which include update to oracle tables and sending data via XML.
* Provided test scenarios and prepared test data used for in performance testing.

Benefits Functional Analyst State of Florida (Public Sector) SAP 4.6c HR Benefits 
Convergys Corporation (December 2006 to January 2008)
* Gathered and analyzed business requirements from the client that has over 250,000+ active employees and retirees.
* Created and reviewed functional design documents with the client and development team.
* Designed, configured, and documented Health Plans, Insurance Plans, Flexible Spending Accounts including payroll wage types, Evidence of Insurability, and Adjustment Reasons.
* Configured Annual Enrollment windows.
* Configured Plan Costs that varied by Cost Groups and Age Groups.
* Designed and configured the custom ESS and MSS BSP screens.
* Configured Life Insurance Evidence of Insurability.
* Defined adhoc query for functional areas and user groups.
* Created and ran queries using SAP query and SE16 data browser.
* Debugged configurations to resolve issues during Quality Assurance and Unit Acceptance testing phase.
* Designed and configured multiple custom tables and features.
* Managed open enrollment project plan and analyzed development and testing resources.
* Administered multiple carrier files and managed relationships with the healthcare, supplemental insurance vendors and other agencies.
* Prepared monthly and annual reports for carriers on file sent for auditing purposes. 
* Performed multiple end-user training sessions in using SAP queries.
* Created and applied transports using SAP transport management system.
* Performed table compares and functional validation during SAP kernel upgrade in development, test, and production environments.
* Provided internal auditors with information on COBRA process and system setup in SAP
* Developed a working disaster recovery plan.
* Provided production support to operations in their daily activities
* Assisted and mentored junior functional analyst.
* Created a development plan and met regularly with the junior functional analyst.
* Provided test scenarios and prepared test data used for in performance testing.

Sr. Analyst Testing, Convergys Corporation â?“ SAP 4.6c HR Benefits
Convergys Corporation (August 2006 to December 2006)
* Created test plans and executed test cases for open enrollment benefits changes.
* Performed extract file testing on multiple interface file layouts.
* Provided the operational teams with system functionality and processes.
* Created and executed test scripts in Mercury Quality Center.

Other Experience

Systems Analyst, Convergys Corporation
Convergys Corporation (November 2003 to August 2006)
* Implemented and managed call center application that supported global architecture.
* Managed application upgrade patches and provided platform support.
* Integrated multiple applications and loaded statistical data into a centralized database.

Programmer Analyst, Convergys Corporation
Convergys Corporation (January 1999 to November 2003)
* Developed and maintained a web application using ASP, JavaScript, SQL Server DB and VB 5.0.
* Collaborated with the Client to determine business needs and outlined requirements.
* Developed and executed processes for disaster recovery exercise.
	
Technical Consultant, AT&T Corporation
Convergys Corporation (July 1996 to January 1999)
* Served as liaison between the Client and the IT team.
* Maintained and updated a legacy system in preparation Y2K system conversions.

Technical Skills	
SAP ECC6, SAP 4.6c - R/3, SAP Benefits Configuration, Mercury Suite, SQL & PL/SQL, Enterprise Manager, TSQL, Html, C, JavaScript, Visual Basic 6, ASP, Crystal Reports 8/9, Oracle Discoverer, Visual InterDev, Unix, SQL Server 2000, TOAD, PowerBuilder, COBOL, Lotus Notes, MS Office products MS WORD, MS EXCEL, PowerPoint, MS Project.

Training
SAP HR-050, HR-325, SQL Server 2000, PL/SQL, Java, JavaScript, Internet Development: Teams and Technology, ASP 3.0, HTML, Oracle Reports, Oracle Forms, Administering and Supporting Windows NT 4.0, Quintus WebCenter, VB 6 Fundamentals, VB 6 Development, Project Management course entitled, Managing Projects in Organization, Knowlagent eLearning solutions.
		
Education
Bachelor of Business Administration in Business Management
University of North Florida, Jacksonville Florida, August 2006

Associates of Science in Computer Programming and Systems Analysis
Florida Community College, Jacksonville Florida, May 1998

References:	Available upon request.