Objective

Technical Writing / Software and Hardware Documentation / Training

I am seeking a position that might encompass my varied aptitudes creating 
and maintaining technical training materials for interesting products, a 
position that also affords possibility for advancement into managerial 
responsibility and other capacities.

Technical Summary/Software Skills and Exposures

Word Processing:
MS-Office XP/2003, Framemaker 7.1,  MS-Powerpoint 2003, RoboHelp 7, 
MS-FrontPage 2003, Corel Word Perfect 7, DisplayWrite 4/5, ForeHelp 2.0, 
Pagemaker 6.5, TELEform 6.0, Adobe Acrobat 8.1, HTML, XML.

Graphics:
Hot Shot Graphics, Visio 2007, MS-Paint, HyperSnap DX (for GUI screenshots), 
Micrografx Designer, Paintshop Pro 6, CorelDRAW 10, Zoner Draw, IDEAS

Spreadsheets/Databases:
MS-Excel, Lotus, Primavera Webster (for logging project hours), Q&A, 
Borland Quattro

Operating Systems/Browsers:
Windows 3.1, Win95, Win98, WindowsNT, Windows XP, MS-DOS, Solstice Xwindows, 
IBM AS/400 CL,  Novell Pconsole, Windows Internet Explorer

File Managers:
CVS, Rational ClearQuest, Telelogic DOORS, Documentum Workspace,  
Microsoft Visual SourceSafe, Agile

Programming:
IBM AS/400 DDS, RPG/400, Program Development Manager

Utilities:
Norton Utilities, WinZip 7.0/8.0


Work Experience

Systems Associates, Inc., Wakefield, RI	Apr 2008 - Present
Programmer
* Remote/On-site RPG/400 Programming.
* Filespec/database definition modifications and conversions.
* Software testing


National Sleep Therapy, Canton, MA	May 2008 - May 2008, Nov 2008 - Dec 2008
Contract Technical Writer 
* Website Design Specification
* Operations Flowcharts


nSight Works, Burlington, MA 	Nov 2008 - Nov 2008
RoboHelp Trainer
* RoboHelp 7 training for developing online help.


Total Sleep Therapies, Canton, MA	May 2007 - Mar 2008
Contract Technical Writer 
* Standard Operating Procedures for Sleep Study and Therapeutic Device (PAPs) Referrals and Orders 
* Intranet Development
* Use Cases to determine SOPs to create 
* Powerpoint Presentations for corporate level meetings 


Analogic Corporation, Peabody, MA	Nov 2002 - Sep 2006
Senior Technical Writer
Created hardware and software manuals for the Analogic Medical CT and 
Test and Measurement products.

* Supervised Service Engineer and Technical Writer in the production of manual content.
* Disassembled/Reassembled CT Scanners to develop procedures and illustrations.
* Produced Operator, Installation and Service Documentation.
* Indexed documents.
* Produced Visio drawings.
* Converted documentation into WinHelp modules and JavaHelp (using RoboHELP).
* Ensured compliance with FDA and EU regulations in manuals.
* Familiarity with 21 CFR Part 11.

Updated hardware and software manuals for the Analogic Test and 
Measurement products.

* Produced API Documentation for arbitrary waveform generator and 
waveform digitizer SDKs.
* Reformatted documents.
* Indexed documents.
* Produced Visio drawings.
* Rewrote texts into numbered step-by-step procedures.
* Converted documentation into WinHelp modules (using RoboHELP).


Datacube, Inc., Danvers, MA	April, 2002 - May, 2002
Contract Technical Writer
Converted and updated hardware and software manuals for the Datacube 
MaxRevolution board, Video Layered Library, and LVDS Camera Link Adapter.

* Converted documents from Framemaker to MS-Word format.
* Produced Visio drawings from Framemaker and AutoCAD drawings.
* Rewrote texts into numbered step-by-step procedures.
* Produced API documentation.


Anatel Communications, Inc., Peabody, MA	Mar 2000 - Oct 2001
Software Documentation Engineer
Produced and maintained hardware and software documentation for Anatel's 
VoIP and Telecom products.

* API documentation DSP circuit board SDKs.
* End user manuals.
* Hardware and software installation guides.
* Manufacturing procedures.
* Product specifications.
* Diagrams for manuals and promotional literature.
* Image conversions/extractions from Powerpoint documents.
* Copyediting.
* Derivation of information from C++ source and header files.
* Translation (ESD and other warnings - English to German).
* Preparation and collection of ISO-9001 documents.

Systems Associates, Inc., Nacogdoches, TX	Nov 1999 - Jan 2000
Programmer
* RPG/400 Programming.
* Modifications of the Basic Information and Accounting System for 
various clients for Y2K.
* Filespec/database definition modifications and conversions.
* Maintaining consistent programming conventions throughout the coding.
* Documented program bugs and fixes.
* Program conversion from RPG II to RPG/400 and from System 36 environment to AS/400 environment.
* Creation of database maintenance and printing programs.


Pfizer Clinical Research, Groton, CT	May 1999 - Jul 1999
Contract Technical Writer
Developed standard operating procedures, working practices, and job aids 
for Pfizer Clinical Research for the production of case report forms used 
in clinical research trials.

* Step-by-step procedures for each step involved in developing case 
report forms.
* Supporting documents such as working practices and job aids.
* Introductory procedures for Teleform, Pagemaker, MS-Visual SourceSafe 
and Documentum Workspace.
* Established and maintaining consistent terminology and naming 
conventions.
* Interviewed case report form designers and others regarding production 
procedures.
* Reviewed procedures with case report reform designers and senior 
graphics adminstrator to insure accuracy and compliance with regulatory 
requirements.
* Production of Graphic and Communication Arts department procedures in 
similar fashion.
* Developed Graphic and Communication Arts brochure.


Spear Technologies, Inc., Hartford, CT  	Jun 1997 - Apr 1999
Contract Technical Writer
Developed user guides, training materials and implementation materials 
for Spear Technologies, Inc. for their MCP and Spear2000 products.  MCP 
is a text-based transportation maintenance management system in a UNIX 
environment.  Spear2000 is a client/server transportation maintenance 
management system in a Windows NT Server environment.

* Updated and editing existing user guides to match current versions of 
the software products and rewrote MCP end user documentation to make it 
more user-friendly.
* Step-by-step procedures and descriptions of all display fields, field 
and menu options, screens, and windows.
* Established and maintained consistent terminology, formatting and 
naming conventions.
* Produced graphic images for Spear 2000 documentation.
* Documented program bugs and proofread implementation guides, proposals, 
and training materials, interface prompts for consistency and proper spelling.
* Edited flowcharts.
* Produced and distributed hard and soft copies of documentation and 
training materials to clients and help desk administrator.
* Interviewed trainers concerning possible improvements and client 
training needs.


Systems Associates, Inc., Nacogdoches, TX 	 1997 - present (as needed)
Part Time Contract Technical Writer
Developed end user guides for Basic Information and Accounting System.  
The Basic Information and Accounting System operates in an AS/400 
midframe environment.

* Step-by-step procedures for each program module.
* Established and maintained consistent terminology and naming 
conventions.
* Documented program bugs.
* Proofread interface prompts for consistency and proper spelling.
* Formatting and word processing using Corel WordPerfect 7 and MS-Word97.
* Accessed application remotely using BosaNova dial-in software.


Caliente International, Newington, CT	Sep 1994 - Apr 1995
Contract Translator
* Translated software prompts and on-line documentation from English into 
German for While You Were Out.
* Corresponded all terminology used to German version of MS-Windows.
* Translation of interface done directly in source code files (C/C++) 
used specifically for displaying prompts and text.  
* Translation of help text files in .RTF format.
* Tested the translated software to insure proper prompt display and 
on-line help referencing.


Forbes Development, Inc., Springfield, MA		Aug 1993 - Dec 1994
Technical Writer
Software documentation for contact management and integrated accounting 
applications including document file management, word processing, copy 
editing, brochure design.

* Step-by-step procedures and descriptions of all display fields, field 
and menu options, screens, and windows.
* Graphic images of all interface elements in TIFF format.
* Established and maintained consistent terminology and naming 
conventions.
* Formatting and indexing using Word for Windows 6.0.
* Documented program bugs, proofread licenses, brochures, on-line help, 
README.TXT files and interface prompts for consistency and proper spelling.


Education

University Of Connecticut, Storrs, CT.  Partially completed M.A. in Germanic Linguistics.  May 1991.
Computer Processing Institute, East Hartford, CT.  Partially completed 
Computer Programming Diploma:  Structured programming in IBM 370 OS/VS 
operating system VM/SP.  BASIC, COBOL, Assembler, IBM Utilities, 
CMS/XEDIT, JCL, Panvalet.  October 1991.
Eastern Connecticut State University, Willimantic, CT.  Bachelor's of 
General Studies.  May 1990.  Curriculum primarily in business 
administration (accounting, management, etc,) and foreign languages 
(German, Dutch and other languages).  
Universitaet Mannheim, Mannheim, Germany.  Anglo-Saxon Studies, Middle 
High German. 1987.
Goethe-Institute, Mannheim, Germany.  Intensive conversational and 
written German. 1987.
Berliner Seminar, Berlin, Germany. 1987.
Eine Reise Durch Deutsche Geschichte (A Trip Through German History), in 
Germany.  Traveled to various parts of German-speaking Europe to study 
history of German-speaking peoples. 1987.