The resume has not yet been entered.
Cynthia B. Cyr
mailto:cbcyr@cynthiacyr.com
http://www.cynthiacyr.com/
(207) 838-0846
 
Summary:
 
·       I am a visionary, results-oriented business systems and management consultant with over 25 years of significant experience working with an assortment of systems and projects in a global environment.  I am a creative problem solver, big picture thinker and detail-oriented tactician.  
 
·       I have extensive experience managing diverse technical and business contributors, developing process-oriented multi-year application software strategies, and executing projects and programs from vision through implementation.
 
I possess strong communication skills and an uncommon blend of expertise in information systems leadership, business and technical problem solving, strategic planning, financial management and global requirements.
 
Major Experience Highlights:
 
·       Established a �Test Data Management� process as part of a complex business merger project
·       Developed a strategic multi-year, multi-function application software roadmap spanning over 130 business software applications
·       Managed many large, multi-national SAP R/3 implementations including major upgrades, conversions, integrations and implementations of supporting modules.
·       Incorporated Federal and State regulatory requirements into software projects and business processes, including USDA, FDA, Public Utilities, USGAAP, IRS, Audit, Global Trade
·       Coordinated large software purchases and led contract negotiations with large vendors
·       Possess strong business process and systems knowledge of Marketing-to-Sales, Order-to-Cash, Procure-to-Pay, Accounting and Financial reporting
·       Performed all levels of requirements gathering, turning business requirements into system requirements and subsequent system designs.  
·       Developed a corporate web strategy, integrating multiple web-based services into a cohesive set of services to support the animal health care offerings of the company.
·       Managed end-user support teams & help desks in the USA and in the Netherlands, and France. Very familiar with international recruiting protocols & international human resource considerations.
·       Created an application software strategy for company divisions in Japan & Taiwan
·       Managed information technology due diligence processes for Merger & Acquisition activity
·       Managed the production support of major order entry and customer service systems

Technical Experience:
 
Databases:                          Oracle, Informix, DB2, Datacom, MS-Access (also mainframe flat file, VSAM, ISAM file handling)
 
Platforms:                           HP-UX, IBM mainframe 3270 (with & without satellite distributed systems), Windows, Linux
 
Software Applications:        SAP R/3, Concur Expense, Taxware, Pivotal, Kronos Timekeeper, Kronos HR, Reuters Currency Exchange, Fidelity Systematics for Banking, others
 
Productivity Tools:             MS-Project, MS-Office, MS-Visio, MS-Sharepoint, Clarity/Niku 6, Snag-It, Primavera Time, Fieldglass Time, Front Range Heat, HP Quality Center, Opentext Livelink
 
Technical Utilities:              Crystal Reports, Business Objects, SAP Report Writer, SAP Query, BEA/Plumtree Portal, Jboss/Apache/Tomcat, TSO/ISPF, Unix-VI, MS-DOS, mainframe utilities
 
Languages:                        SAP ABAP, SQL, COBOL/CICS, IDEAL, Assembler
 
 
Business Systems Experience:
 
Operations:                        Order Fulfillment, Customer Service & Technical Support, Product Service, Material and Inventory Management, Distribution
 
Sales/Marketing:                 Marketing programs & campaigns, Multi-media Marketing, Website Development, Inside & Outside Sales, Order entry, Customer data management
 
Enterprise:                         Human Resources, Information Technology, Finance (A/R, A/P, Tax, Int�l Currency), Facilities, Legal, Document Management, Data Archiving, International Inter-company Sales and Logistics, Anti-money Laundering, Collections, Bank Lending Operations
 
Quality/Regulatory:             FDA 21 CFR Part 11, Hazardous Materials, Quality Assurance/Testing, Customs and Duties, Tax Regulations, Financial Audit, ISO Audit, Sarbanes-Oxley Legislation, Basel II
 
 
Industry Experience:
 
Electric Utilities:                 Customer Service, Customer Billing, Accounting, Meter Read Processing
 
Retail / Catalog:                  Marketing, Householding, Customer Service, Sales Order Entry, Order Fulfillment, Product Returns
 
Animal Health:                    Manufacturing and Distribution of diagnostic instrumentation and testing kits, Customer Service, Marketing & Web Services, Electronic Medical Records, Quality, FDA, USDA regulations, International Sales, Employee Training, Data Warehousing & Decision Support
 
Manufacturing:                   Accounting and Financial Reporting, Sales Order Processing, Inventory Management, Distribution Logistics,  Customer Service, Customer Billing, HR, Facilities, Marketing, Mergers & Acquisitions (all Global)
 
Banking:                            Business Security & Anti-Money Laundering, Lending Operations, Retail Money Out, Bank Mergers & Acquisitions, Collections, Basel II compliance
 

 
Professional Experience:
 
Cynthia B. Cyr Associates, LLC
Business Software Consultant - IT Systems & Management  (Apr 2008 � Present)
·       Develop multi-year business software & process strategies
·       Provide data reporting and information analysis and intelligence
·       Provide assessments of IT tactical plans, team make-up, and gap analysis
·       Software contract negotiation
·       Technical team management and assistance in hiring management and staff
·       Technology professional coaching and development
IT Project management
Clients:
       Auto Europe, LLC, Portland, ME
              SAP Consultant                                                                     9/2009 � Present
Provide SAP R/3 4.6E environment management for this multi-national Auto Rental & Travel business
Implemented DART reporting for German Audit requirements
Supporting the final steps in the implementation of EC-CS
Implementing the currency Revaluation function
Establishing standard processes for SAP Basis functionality
 
TD Bank, a division of TD Bank Financial Group, West Falmouth, ME
       Release Manager                                                         10/2009 � Present
Provide thought leadership, process development and implementation of procedures and systems supporting software and data releases into the landscape stages progressing from Development through Production implementation.
Develop a Release Management program for cross-functional, enterprise data warehouse in support of BASEL II compliance
Implement procedures and tools across technology and business groups associated with Basel II compliance program
Test Data Manager                                             11/2008 � 10/1/2009
Provide thought leadership in requirements analysis, coordination, and delivery accountability for Test Data Management and Data Archiving initiatives. The TDM initiative is focused on providing a robust and accurate sampling of production data for   testing environments.
As part of a small team of senior consultants, establishing and operating a �Test Data Management� process as part of a complex bank merger project, intended to document and streamline data-related processes and centralize the management & coordination of test data across business systems & work streams.
Provide Test Data Management for Data Conversion of retiring systems, Retail Money Out, Loan Operations & Corporate (includes AML, HR, Policy, Collections & International Money) systems.
Coordinate with other Test Data Managers representing Retail Money In, Bank Operations, Cash Management, Data Warehousing.
Negotiate, organize, and communicate data requirements, data fulfillment and data receipt with project managers, system admins, database admins, test leaders, testers and others to ensure smooth planning and timely delivery of data for testing purposes.
 
IDEXX Laboratories, Inc., Westbrook, ME                                              (Jun 1997 � Apr 2008)   
Director, Business Systems Development                09/2002 � 04/2008
·       Developed and collaborated on strategic plans, created technology roadmaps to achieve business objectives and managed tactical execution
·       Developed and improved technology delivery process & staffing plans to achieve corporate objectives
·       Lead the SAP Center of Excellence to ensure IDEXX�s global implementation of SAP was developed and supported effectively
Performed fit/gap analysis of SAP R/3 implementation and developed upgrade plan and pre-upgrade requirements, resulting in clearly communicated achievable project plan to ensure platform viability and growth to fit business needs
Analyzed lifecycle status of over 100 software applications and developed a multi-year, multi-function roadmap for upgrade, retirement & new implementation to support business functions, resulting in a tool that could be used to select and budget for appropriate projects in each fiscal year
Managed a team of 16 SAP professionals, partnered with 6 business functions, all lines of business, in over 20 worldwide locations.
Negotiated software and service contracts
Provided leadership for major corporate projects: Consolidated Billing system, North American Expense Reporting System, major overhaul of Public Web technology platform, establishment of a Customer Self-Service application via the public web site platform
Developed the IDEXX public website strategy
Provided technical team leadership for global HR, Finance, Customer Service, Marketing, Sales, IDEXX public web sites and IDEXX intranet.  
Budget responsibility for $3MM
 
Manager, Functionally Aligned Teams                      08/2001 � 09/2002
·       Contributed to the implementation of a major IT reorganization to better meet the business objectives.
·       Responsible for development and support of global Marketing, Customer Service & Finance systems.  
·       Collaborated with business leadership to prioritize and implement business requirements.
·       Performed detailed business analysis and determined best global SAP R/3 upgrade approach including desktop requirements, data center requirements and application software requirements for over 2000 end-users.
·       Performed detailed business analysis for conversion from old currencies to the Euro, worked with SAP and vendor partners to ensure a smooth transition with no business impact. Project manager for both the SAP R/3 upgrade and the Euro conversion project
 
Manager, Application Support Team                                    08/1998 � 08/2001
·       Leadership for major corporate projects: Y2K project, Implementation of a new European Corporate Headquarters
·       Managed the SAP end-user Service Desk with resources in Maine and the Europe.
·       Developed reports using Crystal & Business Objects to analyze the help-desk support requirements for software applications and determined which were problematic and should be fixed, which were problematic and should be eliminated, for which ones more training was needed in the corporation and which were working well.
·       Developed and implemented a prioritization process for the backlog of requirements.
·       Developed reports using Crystal to identify pipeline of business system requests and to use as a tool for business management when prioritizing and sorting/combining IT-related efforts
 
Sr.  Systems Analyst & SAP Developer - Finance      06/1997 � 08/1998
·       Learned, programmed and configured the SAP R/3 Finance and Controlling modules
·       Developed ABAP and interface programming skills
·       Developed very strong skills in SAP R/3 root cause analysis and technical problem resolution.
·       Provided guidance to other programming staff and business analysts on technical approach and design considerations.
 
L.L. Bean Inc., Freeport, ME                                                     Apr 1993-Jun 1997
Systems Architect               
·       Provided primary technical application support for daily operations of high volume, high visibility customer service and order entry systems.
·       Prioritized and analyzed application software problems and provided efficient and effective problem assessment and resolution
·       Managed and participated in a 24/7/365 on-call rotation
·       Trained system support personnel in the use of debugging tools and problem analysis methods
·       Provided system expertise and technical guidance on design and implementation to all tactical and strategic project teams.
·       Contributed to the success of many LL Bean corporate projects including: customer information base, integrated orders information base, �Outdoor Advantage� program, online gift certificate redemption, online credit card authorizations, Japan sales & service, electronic commerce and the implementation of their new distribution center in 1996.
·       Provided project management for a project that created one online order entry system where there were formerly separate systems for mail orders and phone orders.
·       Worked closely with senior and mid-level business process management to review and prioritize outstanding work requests in support of corporate strategic and tactical plans
·       Worked with senior IT management and system architects to develop a 4-5 year technical migration strategy in support of corporate objectives
·       Maintained alignment with operational areas of the business via ongoing communication and service level agreements.
·       Mentored programmer trainees and provided input to performance appraisals for personnel at all levels
·       Participated in business process improvement efforts providing technical expertise in assessment of current state and re-design requirements
·       Built the corporate customer service training technical environment and supporting processes
·       Participated as a primary client in the reorganization of LL Bean�s Computer Operations department
 
Coopers/Lybrand Consulting, Boston, MA                                            Feb 1993-Apr 1993
Consultant
·       Provided client with production support and small project implementation in Marketing and Customer Service systems
Client offered (and I accepted) a full-time position (see above)
 
Bath Iron Works, Bath, ME                                                        Oct 1992-Feb 1993
Senior Programmer/Analyst            
Provided technical design specifications for customization of an integrated manufacturing software package (MacPac/D)
 
Central Maine Power Co., August, ME                                        Nov 1988-Oct 1992
Senior Programmer/Analyst            
·       Devised a comprehensive plan and coordinated the efforts of a project team tasked with modifying the customer service to enable a major utility rate restructure
·       Managed the backlog of system work requests. Directed the efforts of the production support staff and met with end-users to prioritize their requests
·       Responsible for the daily upload/download process of meter reading information from hand-held computers through a mini computer to the mainframe and back
·       Analyzed and accurately estimated system enhancements. Designed, coded, tested and debugged programming solutions.
·       Contributed to the development and successful implementation of a new customer service/billing system, and the conversion from the old system. Primarily responsible for the billing and the collections systems
·       Worked with customer service system trainers in developing a corporate training program and supporting system processes
·       Created a quality assurance methodology to ensure that customer needs were met and that the highest quality systems were developed.
Assisted in the creation of database development and documentation standards as a member of the Database Advisory Committee.
 
 
Education:                              
·       Chubb Institute, Parsippany, NJ, Computer Programming Certificate, 1988
·       University of Florida, Gainesville, FL , BA, Liberal Arts & Sciences, 1982
 
 
 
Affiliations:                             
·       University of Southern Maine Computer Science Department, CS Advisory Board Member 2006-2008
·       Hearts & Horses Therapeutic Riding Center, Volunteer June 2008-January 2009
·       Distributor, Send Out Cards (www.sendoutcards.com/cynthiac ) since April 2009
 
 
References provided upon request