Mark Iler 425-652-2871(cell) | markiler1024@gmail.com

Objective: Software QA Engineer

Skilled professional throughout, fulfilling Test Lead roles as well as a team player in driving end-to-end testing from design/planning through execution and defect management on diverse systems and applications. Adjusts quickly to changing demands, anticipating customer needs in Agile and Waterfall projects; validating functionality/requirements, specifications in bringing projects in on time and on budget. Collaborate across diverse teams, including development, business, deployment, and offshore groups, for seamless delivery and issue resolution.

Key Strengths & Technical Skills/Knowledge

Test Script Management | System Requirements | Test Scenarios & Test Set Design | Waterfall & Agile

Quick Test Professional | Bash shell scripting

Professional Overview

QA Engineer | Rose Int. for client Amdocs April 2014 - July 2014

QA Tester and Order Management Support for e-Commerce web site (publication side) for a major Tel-Com corporation. Brought about a commitment to properly test order flows for Mobility products and services. Ensured Requirements were reflected in the display, layout and content across all platform web browsers for desktop, tablet and mobile.

Proficient with Quality Center (AKA HP Application Lifecycle Management) for test execution, and defect management.
Experienced with ATG eCommerce Framework in Linux environment.
Creating account order data using front end and back end tools for Telecom billing system.
Provided support of Order Management XML retrieval, update/correct and post requests.
Mocked up order data files by manipulating XML template content.
A Team participant with a testing role in an Agile and Agile/Waterfall environment.
Extensive use of Firebug in web cookie tracking.
Maintained on a personal bases SQL skill set using SQLite in my daily testing and work.
Performed physical hand held testing of devices.

SW Test Engineer | Aditi Technologies for client Zonar Systems November 2013 - February 2014

Acted in a QA Design and Test position on an Agile software team bringing new functionality to a multi browser web based mass transportation application. Crafted a Test Plan in MS Word and on Confluence that is sensitive to bi-weekly sprints during the life-cycle of a three month project. Wrote Test Scripts (Excel) and performed testing in both an adhoc and a scripted manner. Worked closely with the business and development teams. Active participant in daily Scrum Stand Up meetings. Provided feedback for fit and gap product improvement directly into the projects System Requirements.

Ensuring cross platform (Chrome, Firefox and multiple flavors of Internet Explorer) behavior in daily testing of this Web based user interface public safety application.
Primary participant in writing and maintaining shared Test Plan (housed in Confluence) which was continuously changing due to Sprint demands.
Wrote clear test scripts that reflect System Requirements and supporting documents and Stories.
Strong team player during daily paired testing periods and is willing to accept driving roles as well as appreciate other tester’s opinions during adhoc and scripted testing.
Created logical, well written defects using a front-end Web defect management system (Jira), used browser Dev tools (Firebug etc) to assist in determining root cause.
Extensive use of Firebug to assist in properly documenting defects.
Maintained personal data base in SQLite for personal knowledge.

Senior QA Specialist | AT&T November 2009 – May 2013

Held QA Testing Design role in meetings with business and development groups to prepare scenarios and test sets (scripts) for AT&T Mobility on a internal web-based SAP application. Led Project external reviews. Documented requirements as well as handled test case management and defect management via HP Quality Center (Application Life Cycle Management). Recommended and developed regression test sets for each release cycle. Interfaced with onshore/offshore teams and ensured adherence to internal auditing standards.

Owned feature based projects in browser based Business Process Management System from start to finish including post-release (Red Hat) testing using Waterfall methodologies.
Experience working with Amdocs OMS and SAP CRM interfacing with System X.
Experience with Wireless (Telegence) billing system.
Drove all phases OS/browser certification testing, test set identification, risk assessment, testing execution, and reporting daily to a Directors level.
Structured one-off and complete order flow automation via AutoIt3, SQLite, and Quick Test Professional.
Collected and analyzed Business customers and stakeholders requirements in order to implement them correctly in the creation of High Level Scenarios and Test Sets/Cases.
Ensured AT&T standardized practices and processes for auditing and led Test Execution Lessons Learned QA phase with on-shore and off-shore teams by collecting metrics and reports where upon follow up determine if escalation is necessary.
Involved in data creation/procurement and test environment configuration using SQL with DbVisualizer for testing projects.

Test Designer – Ciber Inc. for client AT&T September 2005 – November 2009

Executed Test Design and Testing in all phases of QA-related projects as well as attended system requirements and high-level design meetings. Prepared high-level scenarios and test sets. Identified root cause of defects and submitted bugs to Quality Center tool. Updated database and wrote queries via SQL. Completed configuration file changes. Submitted data requests during design phase to ensure availability during testing phase. Maintained and distributed test data. Retrieved and evaluated web log files for validation and defect analysis.

Participated as Test Designer/Tester in Waterfall Dev/Test environments as well as supporting development team in bug fixes.
Experience working with Amdocs OMS and SAP CRM interfacing with System X.
Experience with Wireless (Telegence) billing system.
Defined test scenarios and strategies, performed testing, and reported results via Test Director and Quality Center for internal e-commerce web application ( n-tier system).
Provided significant input and written contribution to system application user manual.
Created automated process for retrieving log files using AutoIt3 with SQLite and other automation using Quick Test Professional.
Performed Simple and Complex Queries using SQL for testing configuration and validation.
Founding Alpha and Beta test team member leading in new and sustainment Test Design position as an SME for the test team.

QA Specialist / Test Lead | ASIX, Inc. March 1999 - August 2005

Steered 10-20 person team in testing full release cycles, intermediate releases, and hot patches for property assessment and taxation software Development Company. Exceeded as a first-tier code fix and exploratory tester. Coordinated and executed test set reviews. Conducted Black Box functional testing and Grey Box testing using the Informix C++ Dev Mode functionality and database testing using InformixSQL. Performed Simple and Complex Queries using SQL for testing validation. Performed testing over multiple environments. Tightened QA process to align testing participants and direct reports by defining Break Points and Milestones missing in the testing process.

Pulled together a new team of targeted individual contributors of the company from QA, Customer Support, IT, Analysts and Development for each full and incremental release and managed communications to upper management which included metrics, and communications of defects and progress reports.
Conducted testing on a property assessment, management, exemption, levy, billing and payment system.
Tested directly on graphical user windows based C++ application (250+ pages and 100 client facing reports).
Tightened QA process to align testing participants and direct reports by defining Break Points and Milestones missing in the testing process.
Lead daily stand up QA/Customer Support meetings and helped triage new defects and prioritize old ones.
Performed Simple and Complex Queries using SQL for testing validation.
Performed testing over multiple environments.
Enhanced and maintained multiple versions of regression test suite.
Strengthened testing process by using AutoIt3 automation tools.

Software Test Engineer II | Volt for client Microsoft September 1997 – February 1999

Completed build verification and automated testing for USB and 1394 video streaming devices on PC- and RISC-based computer architectures in the WDM component for Windows 98 and Windows NT 2000; evaluated and reported issues. Set up, configured, and utilized kernel and user mode debuggers. Installed and configured new hardware. Supported developers in identifying bugs as well as tested bug fixes and closed tickets.

Software Test Engineer | Packard Bell/NEC July 1997 – September 1997

Tested proprietary shell and assessed interoperability of software prior to roll-out into PC product division. Validated benchmarks and conducted interoperability testing of prototype hardware (CD-ROMs, sound cards).

Networking Support Professional

Kelly Services | THOR | The Expedition Group August 1996 - July 1997

Installed, configured, and administered LAN-based networks in Microsoft and UNIX environments for MS solution provider. Built, tested, and repaired new and existing PC-based systems. Transferred 50+ workstation environments, enabling zero impact to network connectivity as well as building, testing, and installing the new structure’s network cabling. Assisted in cabling, physical moving, and software configuration of a 100+ seat peer-to-peer network.

QA Engineer – Rapid Deployment | LITTON Data System July 1994 -December 1995

Balanced daily manual and automation design and testing for Meteorological component of battle-ready command and control field equipment; attained approval from customer for contractual obligations. Performed functional application and hardware testing for a variety of technologies, such as communications systems and command/control equipment. Performed User Acceptance Testing for on-site Department of Defense client.

Education:

Bachelor of Science in Electrical Engineering | California State University
Associate of Arts | Los Angeles Trade Technical College
MCP (Microsoft) – Expired (Federally Funded program - February 1996 - July 1996)
Security Clearance – DOD Secret – Expired