Quality Analyst, Project Coordinator and Product Support Specialist
A process and solution driven mindset with excellent comprehension and retention to provide excellence in the customer success experience for a growing innovative company.
Address: 10 Perimeter Summit Blvd 4126
Website: https://www.linkedin.com/in/sybryant
EXPERIENCE
Ongoing Services Manager November 2014 to present
Minimum 2 to 5 years of Software QA experience
Excellent knowledge of QA methodologies, testing procedures, techniques and tools such as JIRA, Zen desk, qTest, SQL commands and Microsoft Office
Ability to create test plans and test cases by analyzing complex requirement, experience in setting up test environments, understand and execute test scripts with little supervision
Strong analytical and troubleshooting/debugging skills to resolve technical and business issues
Good verbal and written communication skill for collaborative team environment and technical documentation
Highly self-motivated, goal oriented and self-directed
Able to prioritize and execute tasks in a dynamic environment
Basic scripting/programming knowledge with fast learning ability.
Project coordinator for 3rd party integration
Work closely with lead developer on custom products updated all custom products to the newest version
System Specialist and Help Desk Support august 2011 to November 2014
Managed 3rd party vendor relationships
Audit accounts saving thousands of dollars a month
Successfully on-boarded over 200 customers during necessary vendor change
Assisted Project Managers and Business Analyst writing RFD and interviewing 3rd party vendors
Created new processes to assist with customer database cleanup and system conversion. This process is now a growing team still being used today.
Created and submitted customer change requests to facilitate changes on integrations to meet business requirements
On a team of 6 we assisted customer support with issue resolution and training customers on product support
DNS/Inventory Specialist/Operations Coordinator September 2002 to august 2011
Domain name and MX Record setup, registration, and direction
2-5 years UAT and Regression Testing websites before delivery
Troubleshoot and resolve issues for 3rd party integrated products
Setup individual inventory files for each customer
Order entry, product setup testing environment and functional testing
Manage 3rd party communication, training, and issue resolution
Schedule meetings, training classes, and conference calls for management
Worked with tools such as Microsoft Office, Lotus Notes, and DNS Servers
Responsible for communicating changes and issues to customers, internal and external stakeholders
Supported all aspects of 3rd party integration from development meetings to issue resolution and training
Wore many hats that allowed me to assist many departments' with product management and enhancements.
Tested all integrations and functions before delivering to customer.
EDUCATION Online Classes
Software Testing march 2012 to present
Continued education in SDLC, STLC, software testing. QTP, QC, Selenium, SQL, Linux and qTest.
Goal to obtain CTFL/ISTQB Certification within 2 months
SKILLS
Vendor Management, Process Improvement, DNS and Binds, Salesforce, Gherkin Test Writing, Project Leader, Issue Resolution, Software Testing, Microsoft Office and CRM, Lucid Charts, Trello, JIRA with Wiki, qTest, QTP, QC and workflow integrations.
AWARDS & ACCOMPLISHMENTS
11/2013 - 11/2014 - voted ToastMaster International Club - AutoTrader.com President 2010-2014 - selected as employee of the month and quarter
2012 - Certification of Completion for IT Software Quality Assurance Apprenticeship program
REFERENCES UPON REQUEST