UMA MAHESH MALLIKONDLA
+91 8095 111799;
IT SPECIALIST - CLOUD MIGRATION - MIDDLEWARE - PRACTICE SOLUTION ARCHITECT
WITH 11+ YEARS OF EXPERIENCE IN INFRASTRUCTURE MANAGEMENT, SOLUTION UPSELL, CLOUD
DESIGN & MIGRATION, TECHNICAL OPERATIONS, ANALYTICS & AUTOMATION
TARGETING SENIOR LEVEL PROFESSIONAL ROLES
Distinguished holder of multiple expert level certifications, most multifaceted Technical solution design,
Infra & Cloud migration specialist, Agile-Scrum and Managerial role with an Organization of repute across
Oil, Gas & Energy, Finance & Telecom Clients to add further business value with customer on-site exposure.
CAREER GLANCE
o Extensive Industry experience into OIL, GAS & ENERGY, FOOD, FINANCE and TELECOM (OSS/BSS)
with Technology Engineering, Service Operations, Analytics and Consulting functions
o
5+ years of experience in architecting complex IT and DevOps solutions around Application
Migration, DC consolidation, DC Exit and Custom Deployment, Cloud design and Automation.
o Unexcelled record of bringing mission-critical projects in on schedule and within budget
o Drive thought leadership in key growth domains in the Professional Services portfolio
o Rescue bottlenecked, behind schedule, financially off-track projects within SLA Metrics
o Partner/Liaison between the engineering teams, account, third party vendors and agencies
o Enjoy leading teams in delivering end-to-end solution architecture scope using ALDEA
o Design lean operational models and processes in response to RFP's, RFI's and other inquiries
o Created the organization's business best practices with ITIL and CMMI maturity models
o Utilized Scrum & Six Sigma methodologies to streamline operations and boost profitability
o Master’s in Business Administration (Service Leadership and Product Management)
CORE COMPETENCIES
- Providing IT support to Trading Applications like system performance, Transaction Management, Health
Monitoring, Patching and resolving operational issues within SLAs.
- Articulate the price to win strategy in a variety of settings including deal reviews and client discussions
- Assist in developing and qualifying new opportunities, client business case development, and provide
deal team thought leadership
- Deliver support effectively from both virtual and onsite (DXC and client) environments
- Integrate technical knowledge and business understanding to create superior solutions for customers
- Mentor/consult with team members, other organizations, customers, and vendors on the most
complex issues.
- Active participation in Build and release process.
- Working closely with Dev & QA teams to ensure high quality and timely delivery of code.
- Identify, manage, and lead escalations through thought Leaderships.
- Proactively and reactively look for solutions to prevent the most complex problems across teams.
- Resolve technical and business requests independently thorough ITIL & Agile Scrum process frameworks.
❖ Post Graduate in Management (IT) from Sunstone Business School, Bangalore. 2015
❖ Engineering Graduate (B. Tech) in Computer Science from JNTU, Hyderabad. 2007
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PROFESSIONAL SUMMARY
Employers: DXC.technology / HPE / HP (Cloud & DevOps Consulting) - **Present 6 year 5 months
Thomson Reuters (Finance & Risk - Markets) - 2 year 5 months
Qwest Communications (VOIP & DSL, Consumers, Networks) - 2 year 10 months
Clients: Uniper, E.ON, International Banks, Stock Exchanges and Qwest Communications (CenturyLink)
DXC.technology <- Hewlett Packard Enterprise <- Hewlett Packard
JAN 2013 - Till date
Business: EON and UNIPER (Sweden, Germany and UK)
Team Size: 20 members
Role: ITO SVC Delivery Consultant III (IT Specialist)
Project 1: Digital Transformation Center & Managed Services Support
Project Overview: Moving to a new DevOps service delivery structure and spanning all layers across
Infrastructure. This requires a more holistic approach to integrating services across infrastructure and
applications for Tier 1 energy global commodities which includes trading, distribution and sale of energy
generation.
Career-Highlights:
✓ Developing various infrastructure solutions including Public Cloud i.e. Azure and AWS as well as datacenter /
private cloud to deliver high availability, rapidly developed, and fully automated solutions using predominately
open source software which deliver value to the customer.
✓ Providing technical leadership, help and guidance to less experienced members of the team through
mentoring, coaching, constructive review and active participation in various technical forums.
✓ Advising our customers on the latest technologies and methodologies, designing and implementing innovative
approaches to their problems using Automation.
✓ Ensuring software standards are maintained, being able to train and mentor junior staff. Defining processes and
procedures to ensure maximum re-use and maintaining standards.
✓ Provision and maintenance of CI/CD pipeline tooling
✓ Understanding security policies and implementing solutions that satisfy the security requirements.
✓ Designing and implementing solutions which have high availability and are scalable.
✓ Providing feedback and demonstrating to wider audience solutions currently being developed and introducing
the team to new concepts and products.
✓ Advise on testing solutions that can be automated to deliver an end to end testing solution for products.
✓ Advise on monitoring solutions, which can automate error collection and display the results in real time that
will improve the customer’s experience.
Skills -Highlights:
- Experienced with configuration management tools, i.e. Ansible and Chef.
- Experienced with build and provisioning tools, i.e. Jenkins and Team City.
- Experienced and knowledge of AWS, Azure, bare-metal and Virtual hosting.
- Experienced of Test Driven or Behavior Driven development, and able to implement automated test solutions
- Extensively gained ability to integrate various products using APIs enabling a joined up automated approach
- Experienced with monitoring systems i.e. ELK, Nagios, New Relic, DataDog, Splunk etc.
- Experienced with Docker container hosting including Kubernetes and RedShift.
- Experienced of modern programing languages, understanding of Bash script, Python, Ruby, Perl, Java, PowerShell
- Working knowledge of digital delivery processes and methodologies
- Attentive to detail with a pragmatic and enthusiastic attitude to work.
- Worked as an Agile Team, being able to be self-driven and looking for continuous improvements.
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Project 2: UK DC Exit and AModC Migration
Project Overview: Moving out of on-premise Nottingham DC was an important to Uniper towards new
service delivery structure and spanning all layers across infrastructure. This was a prestigious moment for
Uniper to carve out from E.ON DC due to the stringent BREXIT timelines.
Career-Highlights:
✓
Lead the cloud migration team with an excellent turnaround by delivering project within timelines.
✓
Validate the application readiness (installation guides, release notes.) provided by the Client´s Application
Team during assessment
✓
Test the deployment of the application (also called Early Dev) jointly with the Client´s Application Team
✓
Update and Standardize the installation guide
✓
Install the application in all Cloud environments (as defined in the Solution Requirement document)
✓
Status Reporting to Wave Migration Project Lead and Program Manager
✓
Successful implementation of back office applications which are identified 30% of tasks are assessed as
simple and highly repetitive and an estimated 80% success rate via use of RPA with Blue Prism
✓
Define target architecture and identification of migration checkpoints.
✓
Application Factsheets creation detailing current base-line architecture (As-Is) about business application.
✓
Interaction with the customer to understand the functional/non-functional requirements.
✓
Design lean operational models and processes in response to RFP's, RFI's and other inquiries
✓
Lead the cloud migration team with an excellent churn rate by delivering project within timelines.
✓
Define target architecture and identification of migration checkpoints.
✓
Validate migration milestones and application readiness artifacts (installation guides, release notes,...)
✓
Test the deployment of the application (also called Early Dev) jointly with the Client´s Application Team
✓
Automate the deployments in all Cloud environments (as defined in the Solution Requirement document)
✓
Status Reporting to Wave Migration Project Lead and Program Manager
✓
Successful implementation of back office applications which are identified 30% of tasks are assessed as
simple and highly repetitive and an estimated 80% success rate via use of RPA with Blue Prism software
✓
Interaction with the customer to understand the functional/non-functional requirements.
✓
Partner/Liaison between the engineering teams, account, third party vendors and agencies
✓
Providing consultative support to Chief Enterprise Architects/Leaders and deal involved teams.
✓
Working with business and technical stakeholders on future product direction and technology.
✓
Support the PMs in defining Work Packages, Deliverables, Engineers Teams, WBS, and address issues,
mitigate risks and cross coordinate engineer teams
✓
Involved as Integrator, SPOC for technical solutioning efforts for the organization
✓
Devised an innovative dashboard for Enterprise Analytics using R Language, Elastic Search 6.2.1, Logstash
6.2.1 and Kibana 6.2.1 packages along with necessary beat setup on target locations.
Project 3: IT2GO Managed Services
Project Overview: Moving out of on-premise Nottingham DC was an important to Uniper towards new
service delivery structure and spanning all layers across infrastructure. This was a prestigious moment for
Uniper to carve out from E.ON DC due to the stringent BREXIT timelines.
Career-Highlights:
✓
IT support to Open link Endur Trayport Trading Applications like system performance, Transaction Management,
Monitoring, Patching and resolving operational issues.
✓
Proficient in custom design and build using OpenJVS/ OpenCompoments.
✓
Experiences with Settlement Desktop, Connex, Grid and APM are preferred.
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✓ Monitor applications availability and report issues pro-actively.
✓ Installation, configuration and maintenance of Tomcat Apache 5.x/6.x/7.x on Red hat Linux.
✓ Taking appropriate actions to ensure that time critical application jobs don’t take long time to finish. This involves
root cause analysis of issues and taking appropriate corrective actions in case of any performance issues.
✓ Carrying out Database Import/Export activities and refreshing UAT environments to replicate the issue from Prod.
✓ Performing Oracle Database activities like Table Space Management, User Management, Index rebuilding, Oracle
Message Queue (MQ) Management and writing SQL Queries and small PL/SQL blocks.
✓ Applying release/patch and installing application upgrades during planned Maintenance windows in Prod and
UAT Environments with collaboration of different teams.
✓ Deployment and troubleshooting of JAR, WAR, and EAR files in domain and clustered environments
✓ Involving in 24 x 7 Global and Production support activities (generating thread dump, heap dump, analyzing logs).
✓ Managing the UNIX file system space by deleting the order logs and unwanted files.
✓ Writing SQL Query and UNIX shell scripts to carry out operational activities and to automate the manual work.
✓ Communication with clients as required for keeping them informed of incident progress, notifying of impending
changes or agreed outages.
Thomson Reuters
SEP 2010 - JAN 2013
Business: Information Supplier to International Banks & Stocks
Team Size: 40 members
Role: IRC TechOps (IT Systems Engineer & ETL Developer)
Project 1: Global QDCT - Estimates IRC (Maintenance & Production Support)
Project Overview: The Quantitative Data Collection Tool (QDCT) is for the collection, verification and
maintenance of TFR’s quantitative and contact data. QDCT standardizes compliance rules and measurements
and is used by TFR production groups globally, insuring that real-time data is processed without downtime.
The QDCT populates the TFR Earnings Estimates Database (EEDB) that feeds Thomson Financial products,
including all First Call legacy platforms, First Call Analyst, Active Express and Datalink. This application can be
accessed thorough Citrix MetaFrame client and Web as well.
Career-Highlights:
✓
Acted as Subject Matter Expertise (SME) & Mentor for the above content area in an effective manner.
✓
Involved extensively in learning quickly the application knowledge and started providing individual support for the
production issues and quick solutions.
✓
Development of jobs using Unix Shell Programming, Perl and DOS in automating manual intervention.
✓
Troubleshooting at the code level to fix issues.
✓
Creating and generation of reports for the Business/IT analysts upon their request instantly.
✓
Production support activities include Analyzing & execution of shell scripts and monitoring the log files. Periodic
health checks on applications/systems and alarming (email) processes.
✓
Proactive monitoring to minimize any/all impacts to the application availability as per SLA.
✓
Bringing required application support/Dev/DBA/OS Support personnel during problem resolution.
✓
Trouble Ticket Management using HP Service Manager 7.0 (IM and CM) and Release management.
✓
Maintain high, 99.95% of interface availability using MQ Monitor and Symantec Monitoring.
✓
Maintenance & Support of Client/Server and WEB Based Applications using Citrix interface.
✓
Implemented application Fail over activities successfully within the MTTR estimated.
✓
Involved in good interaction with the Client Side Team by shadowing client users closely until issues
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Project 2: SDC Platinum, Thomson ONE Banker - Deals IRC (Maintenance & Production Support)
Project Overview: SDC Platinum is a proprietary online platform that brings Corporate Librarians and Research
Analysts the whole spectrum of Capital Market products to clients. Thomson ONE Banker-Deals is a component
of Thomson ONE, the flexible, open application framework that allows for the easy integration and distribution
of all Thomson products, third parties and proprietary systems. Thomson Deals complements, but does not
replace, SDC Platinum. It serves a broader client base, targeting to provide Capital Markets data to every
investment banker’s desktop by offering a one-click access to a wide selection of commonly requested league
tables, volume analyses and deal lists.
Career-Highlights:
✓
Highly praised for my role in Deals Remediation Project by Director of Content Technology Thomson Reuters and
awarded token appreciation gift
✓
Created ETL designs and technical specifications for the EDW which utilize multiple platform components including
Oracle, MS SQL Server, DB2, and Datastage
✓
Pro-actively guide and support IT and Business in gathering detailed business requirements
✓
Leverage technical experience together with business knowledge to create necessary documentation
✓
Follow iterative system development life cycle methodologies (e.g. Agile)
✓
Formulated short/long-term plans and key objectives. Worked out measurable plans of action to ensure success.
✓
Provided comprehensive reports for client companies interested in determining presence across the marketplace
with no business impact.
✓
Responsible for daily/weekly data feed files are posted correctly to the client FTP site.
✓
Resolve Production issues in a timely manner to minimize impact.
✓
Packaging and deploying application along with the production rollout.
✓
Production support activities include Analyzing & execution of shell scripts and monitoring the log files. Periodic
health checks on applications/systems and alarming (email) processes.
✓
Review of Service Level Agreements as part of Release management and Disaster Recovery activities.
✓
Analyzed problems/issues to identify trends and RCA for support related issues including DB level.
✓
Extensively involved in providing technical support for daily/weekly/monthly feeds and manual data loads, extracts,
and reports, working to automate those processes.
✓
Experience in writing Perl scripting for various ETL needs and worked on integrating data from flat files.
Project 3: IRC TechOps FactSheet (Development)
Project Overview: IRC Fact Sheet is a monitoring application where it maintains information of all scheduled
jobs running of all content areas of IRC Tech Operations team. User’s (such as Development Managers and
Head of the sourcing areas) can access this application through Web GUI and can generate various reports
based on scheduled runs for any release management and maintenance activities.
Career-Highlights:
✓
Developed the database schema design using the Entity-Relationship model as per user requirements.
✓
Design and Creation of SSIS packages in MS BIDS 2008 for our Integration Project
✓
Responsible for writing technical specifications, generating innovative approaches and solutions.
✓
Involved in design and development complex ETL mappings in an optimized manner.
✓
Provide detailed design and testing of assigned modules with minimal assistance.
✓
Good experience in XML, XSD (view, edit, design)
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Century Link <- Qwest Communications <- Qwest Software Services (QSS) Pvt. Ltd
DEC 2007 - SEP 2010
Business: Qwest Communications International (USA)
Team Size: 20 members
Role: AIP Networks India (Software Engineer)
Project 1: VOIP GDT OneFlex Availability Tool (Maintenance)
Project Overview: VOIP GDT bus service is a .Net application that receives an XML request containing a service
address for a customer ordering Voice Over Internet Protocol Service. It also provides rate center name and ID,
NPA, NXX, latitude and longitude, and service addresses for customers wating VoIP Services as specified. This
service uses Geographic Data Technology matchmaker and Mapguide (autodesk) toolkit to determine the
latitude and longitude of the requested service address and corresponding rate center for that address values.
Career-Highlights:
✓
Acted as Subject Matter Expertise (SME) & Mentor for the above content area in an effective manner.
✓
Production support activities (Analyze & execution of shell scripts and monitoring the log files).
✓
Development of jobs using UNIX Shell Programming.
✓
Trouble Ticket Management as per agreed SLA.
✓
Provide 24x7 support, onsite and thru pager.
✓
Maintain high, 99.95% of interface availability.
✓
Periodic health checks on applications/systems and alarming processes.
✓
Ensure the high uptime of Production, test and integration environments.
✓
Proactive monitoring to minimize any/all impacts to interface availability.
✓
Responsibilities include ensuring the availability of the assigned Network applications to meet the SLA.
✓
Respond to the alerts (alerts via tools (i.e. ITO, Slayer/Sentry, Net Manager, other)) and have the skills to analyze the
alert messages and implement the appropriate response to ensure application availability.
✓
Release activities within the MTTR estimated.
✓
Involved in deployment of updated war files on server for regression testing.
✓
Involved in Test Case Design, Test Log Peer Reviews.
✓
Involved in good interaction with the Client Side Team to ensure Automation Testing Issues are resolved.
✓
Provide problem resolution during incidents
✓
Bring in required application support personnel tier3 and/or dev during problem resolution
✓
Troubleshooting at the code level to fix issues.
✓
Deliver knowledge sharing sessions on applications across the team as and when required.
✓
Maintained a professional rapport with client
✓
Monitoring the Quality of support tickets
✓
Trouble and Issue tracking
✓
Assist in requirement gathering and monitoring strategies
✓
Disaster Recovery Exercises
✓
Review of Service Level Agreements
Project 2: CLARIFY CPE CLARPROD (Maintenance)
Project Overview: CPE Clarify consists of a package of off-the-shelf applications and a database that collects
customer, contract, product, and quoting data from the ISYS database, processes this information, and forwards
it to the Oracle Financials database to generate invoices and complete the billing process. Internal Qwest
customers are not able to view ticketing information, so they cannot see or provide inventory for ports on
switches and other provisioning equipment. The business functions or processes that use this application are:
Sales, Ordering, Install and Maintain Customer Premise Equipment, TT’s for Network Managed Services.
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Career-Highlights:
✓
Acted as Subject Matter Expertise (SME) & Mentor for the above content area in an effective manner.
✓
Production support activities (Analyze & execution of shell scripts and monitoring the log files).
✓
Development of jobs using UNIX Shell Programming.
✓
Trouble Ticket Management as per agreed SLA.
✓
Provide 24x7 support, onsite and thru pager.
✓
Maintain high, 99.95% of interface availability.
✓
Periodic health checks on applications/systems and alarming processes.
✓
Ensure the high uptime of Production, test and integration environments.
✓
Proactive monitoring to minimize any/all impacts to interface availability.
✓
Responsibilities include ensuring the availability of the assigned Network applications to meet the SLA.
✓
Respond to the alerts (alerts via tools (i.e. ITO, Slayer/Sentry, Net Manager, other)) and have the skills to analyze
the alert messages and implement the appropriate response to ensure application availability.
✓
Release activities within the MTTR estimated.
✓
Involved in deployment of updated war files on server for regression testing.
✓
Involved in Test Case Design, Test Log Peer Reviews.
✓
Involved in good interaction with the Client Side Team to ensure Automation Testing Issues are resolved.
✓
Provide problem resolution during incidents
✓
Bring in required application support personnel tier3 and/or dev during problem resolution
✓
Troubleshooting at the code level to fix issues.
✓
Deliver knowledge sharing sessions on applications across the team as and when required.
✓
Maintained a professional rapport with client
✓
Monitoring the Quality of support tickets
✓
Trouble and Issue tracking
✓
Assist in requirement gathering and monitoring strategies
✓
Disaster Recovery Exercises
✓
Review of Service Level Agreements
Project 3: FLOW THRU SOLUTIONS (Development)
Project Overview: FTS (Flow through Solutions) is an internal system used by the service centers. Qwest IT
constructs a service order based on the service requests sent to it by the various portals. The service orders are
then sent to the service order processors (SOP) for editing and distribution. No orders would be constructed
and sent on to the SOPs. All requests would queue in the portals until FTS was available again or the business
would have to manually create the orders. Impacts transactions coming from C+, IMA, IOT, PPO, and eBill
portals.
Career-Highlights:
✓
Identifying available data sources and the types of data sources.
✓
Requirements gathering
✓
Development of jobs using PL SQL and Oracle 10g.
✓
Preparing the list of deliverables.
✓
Creating reports for the Business users.
✓
Defect resolutions as per agreed SLA.
✓
Provide reporting upon Client requests.
✓
Involved in deployment of updated war files on server for regression testing.
✓
Involved in good interaction with the Client Side Team to ensure Issues are resolved within MTTR.
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