n     Problem Analysis and Resolution

n     Technical Writing

n     Web Application Programming

n     Project Management

n     Knowledge Engineering.

Problem Analysis and Resolution

n     Assessed client’s need for both printed and online documentation, and developed custom single-source solution.

n     Discovered a conflict between Unicode and ASCII character sets that caused corrupt output in Russian and Greek output from a web application and developed a work-around.

n     Identified problem in an ActiveX object that prevented scripts from running properly in a custom HTML Help application.

n     Automated a regular weekly production task, reducing the time required from two days to ten minutes using readily available tools at hand.

Technical Writing

n     Developer documentation, including tutorials, API references, architectural overviews, and hardware instructions.

n     Administrator documentation, including permissions, installation, user management, kernel configuration, and system administration for a Sun Solaris-based product.

n     User documentation for several products using HTML, HTML Help, PDF, and WinHelp technologies.

n     Functional and Technical Specifications.

n     Proposals/RFPs.

Web Programming

n     Created simple database-driven check-in page for a soccer team in one day.

n     Created a photo management database system.

n     Created single-source solution using a web scripting language to include chunks of content in multiple contexts.

n     Extensive experience updating web sites in a production environment.

n     Marketing white papers, Web site content..

n     Consumer magazine articles.

n     Accompanying diagrams and photographs.

Project Management

n     Managed a team of eight writers, editors, and testers in an ongoing project.

n     Track record of completing projects on time and under budget.

n     Own and operate sole proprietorship.

Knowledge Engineering

n     Created approximately 60 troubleshooting networks using a Bayesian Belief Network modeling system.

n     Investigated and wrote about different types of expert systems.

Customer Satisfaction

n     Ongoing, repeat business from WatchMark Corp.

n     Promoted from Web Developer to Technical Editor, Technical Writer, Project Manager, and finally Program Manager by Kindred Communications in under two years.

n     Hired for a project by Kindred after leaving regular employment position.

Interactive Objects, Inc. (Graymatter)                 Aug 2001-Nov 2001

WatchMark Corporation                                      Dec 1999-Aug 2001

Stamps.com (MacroStaff)                                      May 2000-Jul 2000

Kindred Communications                                        Jun 2000-Jul 2000

ImageX.com                                                          Mar 2000-Jul 2000

Kindred Communications (Employee)                   Oct 1997-Dec 1999

Microsoft (Parker Services)                                    Feb 1997-Sep 1997

1994 - 1997         Long Ridge Writer's Group           Redding, CT

Writing for Publication, Certificate

1987 - 1991         Alaska Pacific University        Anchorage, AK

B.A., Communication Arts, Summa Cum Laude

Applications, Databases

Word, FrameMaker, Excel, Lotus 1-2-3, PowerPoint, PageMaker, PhotoShop, Visio, HomeSite, Project. Access, FileMaker Pro, SQL Server, Oracle, MySQL, VSS.

Electronic Help, Technologies

HTML Help, RoboHelp, WinHelp, Acrobat. HTML 1.0-4.0, PHP, JavaScript, DHTML, ASP, XML, CSS.