Resume:

 

MARC A. MERCIER

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Technical

Knowledge:     System Software:  Windows (NT/98/95), MacOS, Unix (Solaris, SunOS, HP-UX, Linux)

                                          Network Software:  TCP/IP, FTP, NFS, DNS, X11R, Telnet

                                          Applications:  MS Office, Exceed, PC/NFS, Internet Explorer, Netscape, NeoPlanet, Eudora,

   Pegasus, MS-Outlook, MS-Exchange, Pirch98, mIRC v5.7

                                          Hardware:  WinTel, Macintosh, Sun, Ethernet, Starlan, 10baseT/2, 10/100baseT, fibre optics,

   hubs, switches, routers, terminal servers, printers, scanners modems, SCSI,

   PCMCIA

 

Employment

            History:

 

Nov 1999-              GTE Internetworking / BBN, Cambridge, MA

Mar 2000:              Technical Data Consultant

 

                               Provided Senior and Junior Auditors with Correct Technical Documentation and Skilled Opinions on all Aspects of Auditing Equipment at Various Datacenters Around the Continental United States, in Addition to Duties Described Below.

 

May 1999-              GTE Internetworking / BBN, Cambridge, MA

Oct 1999:               Senior Field Audit Technician

 

                               Performing Hard Audit of Various Large Web Hosting Operations Throughout the United States for a Major National Internet Service Provider.  This Entails the Creation of Run Lists by Performing Physical Cable Tracing and Labeling of Each Cable.  All Hardware Information is Documented in Detail With the Inclusion of Manufacturer, Model and Serial Number, etc.  Each Datacabinet Receives a Completed Folder Containing a Cabinet Inventory Report, Run Lists for Each Piece of Equipment, Sketches of Each Cabinet Front and Back, AC Power Run List; Given That all Wiring Has Been Labeled.  Duties Include the Telephone Notification to the Operations Centers to Notify the Audit is Beginning for the Evening, Auditing Duties as Noted Above, and the Overseeing of the Quality of Others' Work.

 

September 1998-     MERCIER CONSULTING, INCORPORATED, Antrim, NH

Present:                 Owner, President

 

                               PC Computer Systems Support Organization Soliciting Third-Party Support and Service Contracts (1099-Misc. Only). Specializing in the Installation and Troubleshooting of Custom PC Network Systems Defined by System Development Houses. This Includes LAN Systems, Routers, Hubs and PC’s Installation, Hardware/Software Configuration, Loading, Troubleshooting and Upgrades. Service Contracts Are Also Selectively Considered.

September 1997 –     COMPAQ-DIGITAL, Marlboro, MA

August 1998:         Systems Engineer/QA Engineer

 

                               Worked on the Advanced Laptop Computer Program(s) (DEC Hi-Note Ultra 2000 Series & the “To Be Announced” Armada 6500) Products. Responsible for Diagnosing & Qualifying Compatibility Problems with all Hardware (CPU, Memory, Drivers, etc.), Firmware (BIOS, etc.) and Software (O/S, Major Applications, Utilities, etc.). All Activity Employed Windows95, Windows98, NT4.0 and NT5.0 (Betas & Released) Platforms. Problems Were Isolated to Component/Device or Driver Levels and Corrected, Documented and/or Forwarded to Support Engineers for Dispositioning. Benchmarked and Qualified Several Video Processors for the New Armada 6500 Notebook and My Suggested ATI 3D Rage Pro LT Was Incorporated into the Product. Was Given a Margi DVD-to-Go PC-Card & 12mm DVD Drive to “Make-It-Work-Now!” This was a Sales Pre-Requisite and Future Expansion Product, Requiring Direct Interaction with Marketing/Sales, Vendor Engineering and Major DEC-Compaq Clients. Please Note: A Great Deal of Technical Activity and Detail Not Included.

 

February 1995 -     BOSE CORPORATION, Framingham, MA

September 1997:     PC Systems Service/Support Engineer

 

                               Direct support of PC Network Systems in Configuration, Troubleshooting and Service of Hardware and Software and Systems Enhancements.  Networking Support Includes Troubleshooting Ethernet Networks That Use TCP/IP, NetWare and EtherTalk Protocols. Principal Microsoft “Windows 95” Beta Site Development Contributor Beginning 06/95.

 

June 1994-             The MITRE Corporation, Bedford, MA

February 1995:     Field Support Technician – PC (Level 9)

 

                               Performed Daily Hardware and Software Service Requests to Install, Upgrade, Troubleshoot and Repair Macintosh and Intel-based PC Hardware, Printers, Software Products, Ethernet Cards and Communications Software.  Rendered User Support for Corporate Applications and Products, including coverage of the Technical Support Helpline & MITRE Networks.

 

September 1991- COMPUTERS, ETC. OF NH, Manchester, NH

March 1994:          Computer Service Engineer/Configuration Specialist

 

                               Provided Inside/Outside Field Service Work & Telephone Customer Support of Various Hardware Systems & Software Packages for Expansive Client Base.  Prepared Upper End Specialty Workstation/LAN Turnkey Systems.  Built, Tested, Loaded/Configured Software & Resolved Compatibility Issues.  Solved Hardware/Software Compatibilities On A Consulting Basis for Computer Systems Manufacturing Division.

September 1990- RASTECH, INC., Amherst, NH

February 1991: Computer Systems Technician

 

                               Was Responsible for the Installation, Setup, Service & Repair of PC-Based Computer Systems, Peripherals, LANs & Servers.   Supported Hardware Installation, Diagnostics and Provided Telephone Support of Customer Sites and Their Inquiries.

 

August 1990-         DIGITAL EQUIPMENT CORPORATION, Maynard, MA

September 1990: Electro-Mechanical Component Inspector

 

                               Electro-Mechanical Inspection of Various Components Using Breadboards, Test Stands & Electro-Metrology Equipment to Qualify a Vendor Source Inspection Program.

 

April 1990-             GTE GOVERNMENT SYSTEMS GROUP, Needham, MA

July 1990:              Computer Systems Service Technician

 

                               Was Responsible for the Installation, Service and Repair of a Multi-Plant Network of IBM-PC & Apple Terminal Based Equipment.  Relocated and “Single-Handedly” Installed New Service Department Facility and Set up Inventory, etc.

 

December 1989- MERCIER ENGINEERING, Antrim, NH

January 1990:        Programmable Logic Controller Programmer

 

                               Programmed ATCOM 64 Programmable Logic Controller Using PC-SNAP 4.0 Programming Language Software on a Custom Machine Process Application, as a Subcontractor to Alliant Supercomputer.

 

March 1989-          COMPUCARE BUSINESS SERVICES, Peterborough, NH

December 1989: Computer Repair Technician

 

                               Duties Included the Installation, Service & Repair of IBM & Compatible Personal Computer Systems.  Configured Complete Novell Servers/Networks and Performed all the Associated Cabling Duties.  Built IBM Compliant Personal Computers from Components for Resale, Including Configuring, Testing and Performing Diagnostic Routines.  Duties Also Consisted of Component (chip) Level Repair of a Variety of Computers, Printers, Peripherals and Options.  Performed Local Field Service Systems Maintenance & Repair of Various Clients’ Systems.  Solicited Vendors for Repair Components, Manuals, Technical Information, etc., As Required.

 

Education:     CONVAL Regional High School, Peterborough, NH

                                    Graduate of General Program (1989)

                                    BASIC Programming Electives (1 yr. – CP)

                                    Computer Science, Architectural & Mechanical Drafting

                                    Integrated Technologies Certified Unix Administrator Cross Platform

                                                HP-UX (OpenVue)

                                                Sun Solaris (Open Windows)

                                    Panduit Certified Category 5 cabling

                                    Siemens Certified Fibre Optic Splicing/Terminating

Various Hardware/Software Seminars & Training/Service Programs

 

Marc Resume (Rev. 06/00)