Randell Daniels
1650 Anderson Mill Rd  Apt 1101Austell, GA 30106
(404) 931-1067
(770) 941-6110
riszan@excite.com
OBJECTIVE
To address problems with companies that need network management, network 
administration and desktop support (hardware and software). My skill with 
configuring network topologies, configuration of protocols, LAN WAN implementation, troubleshooting hardware and software coupled with my enthusiastic attitude will enable me to be a valued asset for your company. 

CERTIFICATIONS
Microsoft Certified Professional:  
¨	Windows NT Workstation
¨	Windows NT Server
¨	Networking Essentials
¨	Windows NT in the Enterprise
A+ Service Technician
Citrix Certified Administrator

EXPERIENCE

Technical Support Analyst III                    Sprint, Atlanta, GA                                  07/99 - present
¨	Administered 20 Dell servers with Windows 2000 Server and Citrix Metaframe 1.8, Responsible for account creation, server integration, troubleshooting and maintenance
¨	Diagnosed network problems involving protocols, proxy servers, and connectivity issues.
¨	Troubleshoot server, routers and switch problems with HP Openview and Tivoli.
¨	Responsible for remote control desktop support and backup using Legato software
¨	Performed as Single point of contact for Implementation Decisions
¨	Performed Conference calls with several fix agents to resolve severity 1 and severity 2 ticket issues
¨	Trained analyst in the operation of the REM package, which includes Vantive, and Bessy
¨	Trained analyst on the use of Microsoft TechNet
¨	Operated at third level support in Remote Operations Center
¨	Configured VPN remote access for all Windows 2000 Server
¨	Installed and Configured Windows NT Terminal Server.

Technical Support Analyst II                    Sprint, Kansas City, MO                           08/98 - 07/99
¨	Received calls from employees with Helpdesk issues involving Dell GX1, GX2, Toshiba Laptops
¨	Provided password administration for Email, Domain, Mainframe and Remote Access accounts
¨	Troubleshot TCP/IP problems with commands such as Ping, Tracert, NbtStat, Ipconfig and Winipcfg
¨	Resolved problems with Windows NT, Windows 95, Microsoft Office, Banyan Vines, Novell, HP Openmail, Mcafee, Internet Explorer, Netscape Communicator, Microsoft Outlook 97-98 and Remote Access
¨	Performed remote control of PC's with Tivoli and NetMeeting for troubleshooting resolution
¨	Troubleshoot hardware breaks of video, modem, hard drive, network cards, keyboard and mouse

Technical Support Professional                Gateway, Kansas City, MO                     08/96 - 08/98
¨	Received calls from PC consumers with issues involving all Gateway Computers
¨	Resolve problems with Windows NT, Windows 95, Windows 98, Microsoft Office products, Quicken, Various Entertainment packages, and bonus software provided by Gateway.
¨	Troubleshoot hardware breaks of video, modem, hard drive, network cards, keyboard and mouse, to include names like Sound blaster, Matrox, Western Digital, Boston Acoustics, Altec Lansing, Adaptec, Intel, AMD, Phillips, ATI and 3Com
¨	Assisted consumers with the installation and configuration of dispatched hardware



EDUCATION

¨	Associates Degree, 1996. New England Institute of Technology, West Palm Beach, Florida
¨	Microsoft Certified Professional, 1999 Cyberstate University, Phoenix, Arizona
¨	Computer Hardware, Microsoft Windows NT 4.0, Microsoft Windows NT 4.0, Windows NT Terminal Sever, Windows 2000 Professional and Windows 2000 Server, Network Essentials
¨	Unix, Novell 4.1, Microsoft Windows 95/98/ME, Microsoft Office 95/97/2000, TCP/IP, Banyan Vines 
¨	Numerous CBT courses on Raptor Mobile firewall software, Remedy ticketing system, and Solaris 
¨	Data Transit International- Citrix Certified Administrator Program.

Major Accomplishments

¨	Article featured in The Atlanta Journal-Constitution on November 17, 1999
¨	Installed and Implemented a LAN for TECHLINKS Magazine: www.techlinks.net 


References
¨	Available upon request