Anita Rose 570.842.8144 x705

ATS_500

 

 

PROFESSIONAL HIGHLIGHTS

 

Program/Project Management consultant with over 20 years I.T. project experience managing the implementation of complex ERP solutions, including multi-company, multi-currency financial systems, CRM, SRM, PRM, ECM, document management, and automated workflow processes on a departmental, national and global scale. A self-directed leader with the ability to set clear goals, motivate team members, and achieve corporate goals and objectives. A highly dedicated professional focused on client satisfaction, possessing exceptional interpersonal, analytical and mentoring skills, and who takes a hands-on approach to all phases of project management. Experience includes participating in high-level strategy meetings, presenting to steering committees, and participating as a member on steering committees. Willingly shares knowledge, experience and vision, promotes training, personal growth, leadership, and gains satisfaction not only from personal successes, but from team successes and the achievements of other team members. Developed and implemented program management offices, established project management standards and quality processes to enhance the effectiveness of implementing software solutions.

 

Core competencies include - highly proficient in the analysis of business processes and business process reengineering, proficient in conducting facilitative and brown paper sessions to drive data collection, able to effectively communicate new ideas and concepts, excellent project management, documentation and communication skills. Team-building skills, able to establish strong business relationships and trust with clients, excellent with project organization and communication, well experienced in full life-cycle application development, management of interfaces and dependencies, risk management, quality assurance, training, system deployment, release management, I.T. change management and cultural change management.

 

Business Analyst - Highly experienced business analyst with strong data gathering skills, able to evaluate and interpret data, and develop accurate, well written functional requirement and project documents. Also able to dig down to �root cause� to determine why processes are what they are, evaluate the processes, determine whether they are still effective, and reengineer them for greater efficiency.

 

Other Competencies include: crisis intervention, presales support, feasibility studies, RFP preparation, vendor selection and management, software package selection, costing, budgeting, data migrations, data conversions, system integration, marketing campaigns, business development, business continuity and disaster recovery planning, user training, train-the-trainer, development of training materials, contract staffing, newsletter development, and presentation development.

 

QUALIFICATIONS SUMMARY

·  Project/Program Management	·  Full lifecycle application development
·  Software Development Methodology standards	·  Data Migration and Conversion Planning and Mgmt.
·  Business Analysis	·  System Analysis
·  (BPR) Business Process Reengineering	·  Release Management
·  Quality Assurance/Quality Control	·  Change Management
·  Quality Methodologies: Perform ISO 9001, SEI/CMM, Siebel eRoadmap	·  System and Integration Testing management
·  Business & System Requirements Development	·  User Training
·  RFP â�“ Development, Definition & Mgmt of RFP Process	·  IV&V â�“ Independent Verification & Validation
·  Financial Systems (GL, AP, AR, FA Billing) planning, management and implementation	·  BPM/Workflow Systems planning, management and implementation (Business Process Management)
·  (DM) Document Management/Imaging  Systems planning, management and implementation	·  COLD Systems planning, management and implementation
·  (CRM) Customer Relationship Management Systems planning, management and implementation	·  (PRM) Partner Relationship Management Systems planning, management and implementation
·  Vendor contract/relationship management	·  Integration management to external systems
·   Project Triage	·  Call Center Systems
·  Help Desk Systems	·  Customer Service Systems
·  Case Management Systems	·  Project Audits

APPLICATIONS (delivery of and integration to)

·  Siebel CRM	·  Clarify CRM
·  Siebel Sales Force Automation	·  Clarify Sales Force Automation
·  Siebel Call Center	·  Clarify Call Center, Support, Logistics, Contracts
·  Siebel PRM (partner recruitment, enrollment, profiling, channel marketing, contracts, renewal, entitlement, support, logistics)	·  Computron (AXS-One) Financials ·  General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Billing
·  PeopleSoft CRM	·  Computron (AXS-One) Workflow/Imaging/COOL
·  FileNet Document Management	·  ADP/PeopleSoft HR
·  ADP Employee & Manager Self Service	·  ADP Payroll, Benefits, Time and Labor

 

MANAGED THE IMPLEMENTATION OF SOLUTIONS ON HARDWARE/SOFTWARE

Mainframe:Â IBM 3090

Client/Server: Wang, AS/400, HP3000, HP9000, RS6000, Dec VAX, ATT, Sun, NT, Sequel

Operating Systems: AIX, Windows, NT, UNIX, SQL Server

Databases:Â Oracle, Informix, Sybase, Access, Paradox, UDB/DB2

Tools:Â MS Word, MS Project, Excel, ABC Flowchart, MS PowerPoint, Lotus Notes, Outlook Express, Visio, ProVenture, MS Photo Editor, Visual Basic, Neuron Data, QuickBooks, Quicken, FrontPage

Methodologies:Â ISO 9001, SEI/CMM, Perform, Siebel eRoadmap

 

 

PERMANENT EMPLOYMENT

 

8/9/99 to Current

Atiba Technology Solutions, Inc.

NYC/Global

President and Sr. Consultant specializing in system integration, project and program management, quality delivery of large scale, complex IT projects for both domestic and international clients. Consulting expertise includes the implementation of off-the-shelf products (Clarify, Siebel, ERP) business and process analysis, design and implementation of financial management systems, CRM systems, document management, imaging, workflow automation systems, reengineering, QA, testing, system deployment and training of the user community. Knowledge of quality processes for project management and application development.

 

9/5/94 to 3/15/99

CAP Gemini America

NYC/Global

Director, Program Manager, Sr. Consultant, Practice Director for an international ISO 9000 certified provider of information technology, system integration and project management consulting services. Managed and participated in a variety of projects including: Y2K Program Offices, SEI/CMM Program office, EURO Conversion Program Manager, sales support, outsourcing, implementation of financial systems, CRM/Workflow systems, document management systems. Initiated the opportunity and assisted in negotiation of an outsourcing agreement in excess of $5M. Led and developed a national practice providing consulting services for Computron Software solutions. As Practice Director, was solely responsible for the hiring, training and mentoring of 18 financial, workflow/imaging (CRM) consultants.

 

4/1/86 to 9/1/94

Computron Software

NJ/Global

Sr. Consultant/Director for an international software development and consulting services organization, providing client/server based financial software, workflow/imaging software, COLD technology software and associated consulting services. Software applications and consulting services assist clients in transforming their business processes into business assets, and their information processing into knowledge-based, value-added activities. Software applications include GL, AP, AR, FA, PO, Time and Billing, Financial Reporting, Workflow/Imaging, COOL/Imaging. Management experience included positions as the Director of Workflow Delivery, International Sales Support Manager, Sr. Financial and Workflow consultant. Responsibilities included managing projects and teams in the implementation, conversion, integration, enhancement, and on-going maintenance of financial systems, workflow/imaging systems, and COLD technology systems. Successfully managed projects for over 50 clients whose businesses spanned a variety of vertical markets. Applications have been implemented on a variety of hardware platforms. Responsibilities included development of functional and detail requirements (including definition of multi-currency and inter-company trade and FX transactions), project scheduling, project documentation standards, issue management (tracking & resolving issues), risk identification and management, and definition & management of internal and external dependencies.

 

SAMPLE PROJECT EXPERIENCE

 

IT Program/Project Manager/Crisis Intervention � Tyco/Capgemini/ADP Project for PeopleSoft HR, ADP Payroll, Benefits, Time and Labor, Self Service � National Implementation (2004-2005)

 

Retained as IT Program Manager with responsibility to complete IT deliverables contracted for delivery during the analysis phase of one of ADP�s largest client outsourcing projects. ADP�s end client is a global, diversified company that provides vital products and services to customers in five unique business segments: Fire & Security, Electronics, Healthcare, Engineered Products & Services, and Plastics & Adhesives. With 2004 revenue of $40 billion, the end client employs 260,000 people worldwide.

 

ADP was centralizing HR, Payroll, Benefits, and Time and Labor for 6 unique businesses within the client organization. Twenty-four unique IT systems are being centralized, with an excess of 500 unique interfaces.

 

IT work stream deliverables were severely behind schedule, and there was substantial risk that contracted deliverables would not be met. My key responsibilities were �project triage� - to assess actual status of IT deliverables as compared to the project plan, to re-vamp the IT group to ensure that critical deliverables would be achieved, and to deliver those deliverables in a quality manner. Within a period of 3 months the assessment was made, the IT team was revamped (new team was comprised of 9 team members), and as a result of the �IT triage�, all IT deliverables due at the end of the analysis phase were completed in a quality manner. Those deliverables included:

·       Reorganization and new staffing of the IT group

·       Completion of all â�˜Current to Future Stateâ�™ documentation, which included a comprehensive listing of all systems, interfaces, system and interface diagrams, and the identification of gaps, all of which were validated via â�˜webinarâ�™sâ�™ with the appropriate business segments across the US and Puerto Rico.

·       Completion of all IT Strategy documents, including: Conversion Strategy, Data Gathering Strategy, Infrastructure Strategy, Interfaces Strategy, Reporting Strategy, Security Strategy, Testing Strategy and Global Data Warehouse Strategy.

·       Completion of all Statement of Work sections relating to: Data Conversion, Data Gathering, Infrastructure, Interfaces, Reporting, Security, Testing, Hosting Services, Release Management, and Global Data Warehouse (GDW).

 

Environment: Web-based: HR - EV4, Payroll � Autopay, Benefits � Winflex, Manager and Employee Self Service � ADP Portal, Case Management � Siebel and Clarify, Knowledgebase � Authoria, GL � ADP GL Connect, Time & Labor � ADP Eetime, Global Data Warehouse. Phased deployment to 100,000+ users in the US and Puerto Rico.

 

Program Management Officer, Hewlett-Packard/EMEA, Munich, Germany � Siebel PRM � Global Implementation (PMO) (2003-2004)

 

Served as Program Management Officer for HP EMEA (30 countries throughout Europe, the Middle East, and Africa) for the world-wide web-based implementation and deployment of Siebel PRM (Partner Relationship Management, v 7.7). Phased deployment ultimately to 150,000+ user�s world-wide.

 

The goal of this implementation is to standardize systems and processes globally, regionalizing the application where necessary to accommodate country specific requirements, and to implement a suite of business processes, systems and tools that enable the HP channel marketing and sales teams to more effectively manage their channel partners by automating and streamlining partner management processes, enabling collaborative selling, servicing and marketing. It is expected that IT and Infrastructure costs will be reduced substantially by the consolidation of disparate systems, retirement of redundant and outdated systems, and platform standardization.

 

Responsibilities included management reporting via EMEA performance scorecard to manage & report status of EMEA�s Siebel PRM implementation progress, business analysis and planning status, IT readiness, testing & implementation activities. Also responsible for mentoring of project managers, review & validation of project plans, creation of project structures to facilitate communication and delivery during the engagement, including the posting & maintenance of relevant documents to the internal knowledge management systems. Managed and coordinated with an EMEA team of approximately 25 project managers and system integrators.

 

EMEA project scope included identification and analysis of interfaces to numerous downstream systems, alignment of Siebel CRM and Siebel PRM processes, lead management, profiling, partner portal, and business process reporting/metrics.

 

Environment: Siebel CRM/PRM v7.7, Partner Recruitment, Enrollment, Profiling, Contract, Renewal, Entitlement, Portal, Sales, Call Center, Internet Explorer, Windows NT, Windows 2000, Oracle 9i v 9.2.0.2.0 Database, UNICODE

 

Project Manager, Scholastic Book Fairs �CRM/SFA Vendor Selection, Implementation Partner Selection and PeopleSoft CRM Project Planning (2002-2003)

 

Responsible for leading the initiative to select a Sales Force Automation software package that best met the needs of the client. CRM software solutions considered:

·          Applix	·          Oracle	·          Salesforce.com
·          E.piphany	·          PeopleSoft	·          Siebel
·          JD Edwards	·          SalesLogix	·          Upshot

 

Served as Interim Project Manager for client preparing to develop and deploy the PeopleSoft (v8.8) web-based SFA solution to approximately 500 users (internal sales and field sales) in 17 locations across the US. The PeopleSoft SFA solution would enhance communications between the customers (schools), internal sales consultants, external field representatives, and management. Client�s unique sales process will be automated and is expected to reduce the sales consultants planning process by 35%, providing them the ability to focus their time and efforts on sales and customer service, rather than on planning sales activities. The solution, which will be integrated to a legacy application, was also being considered for deployment at numerous other divisions within the international parent organization.

 

Key responsibilities:

·          Organization and definition of the SFA project office and project scope, gathered and defined functional requirements

·          Development of project control document, project communication plan, issue tracking plan, project team training plan and other relevant project documents

·          Served as the primary point of contact for all vendor/client communications

·          Development and distribution of a comprehensive RFP document for Vendor Software selection

·          Organized and led Bidders Conference to respond to vendor questions prior to receiving vendor proposals

·          Developed scorecard to assist in the evaluation of vendor proposals

·          Participated in all Steering Committee meetings, proposal review and organization of the evaluation process

·          Managed and coordinated all pre-vendor selection tasks, meetings, reference calls, and other related conference calls

·          Managed the organization and external staffing of the project implementation team

·          Defined and scheduled project team training in preparation for project implementation

·          Development of the SFA implementation project plan

·          Participated in identification of external interfaces, high level definition of business rules to be pulled out of legacy system and into SFA solution, high level system and user interface design, risk assessments

·          Gathered and documented business requirements, and ensured all â�œAs-Isâ� and â�œTo-Beâ� process flows are well documented in preparation for SFA product configuration

·          Defined and documented Project Definition documents, Project Team Training Plan, Change Control Plan, Issue Tracking Plan, Organizational Communication Plans (Internal and External), End User Training Strategy, Deployment Strategy

·          Transition of all documentation and knowledge to Technical Project Manager responsible for development and implementation of the PeopleSoft SFA solution.

 

Environment: PeopleSoft SFA v8.8, Sales, Mobile Sales, Order Capture, CRM Warehouse, Portal Pack, Enterprise Portal, Interaction Manager, Internet Explorer, Windows 2000, OS/400, UDB/DB2 dbase, Unix, Citrix

 

Project Manager, Honeywell - Siebel Call Center (2000 � 2001) A $24 billion global, progressive organization, with a vast range of products and services, from high-tech components to computers and cell phones, from state-of-the-art industrial plants to products used in your home or business.

 

Managed a team of 15 IT professionals responsible for the design & development of an enterprise wide Siebel 2000 CRM - Call Center application designed to replace legacy DK Call Tracking system. Project goals included increased system functionality, enhancement of user�s abilities to provide customer satisfaction, ease of use, and ability to satisfy service requests seamlessly across the organization. Developers utilized Siebel 2000 Tools to configure the system, EIM to initially load data and later exchange data with integrated systems, and Actuate for management reporting. The new Siebel system was rolled out in three phases to approximately 150 users, whose divisions included HRIS, HRSC, HSOP, Pension Apps, Retirement Pension Planning, Small Cap Pension, Post Retirement & CST. The Siebel call center system interfaces with client�s FileNet Imaging system. As image documents are scanned and indexed, they create service requests within Siebel to which the images are linked. FileNet images can then be viewed from within the Siebel application. Data synchronization takes place nightly with batch feeds from several PeopleSoft HR systems.

 

Environment: Siebel 2000 Call Center, FileNet Imaging, PeopleSoft HR, NT and Sequal Servers, MS Windows 95/98/NT, Oracle 8.1, Internet Explorer

 

Project Manager, Digex - ASP organization � Clarify Sales/Call Center/Help Desk (2000) - for an organization that provides Web and application hosting solutions designed exclusively for businesses that have Internet requirements tied to critical business objectives. Managed a department of 12 � 20 IT professionals responsible for creating and defining specifications for complex object oriented programming applications, and for modifying and maintaining existing applications. Clarify CRM modules supported included ClearSupport, ClearLogistics, ClearContracts, ClearSales. Also responsible for documenting �To-Be� business processes for implementation of Siebel CRM system that eventually replaced Clarify system. Responsible for:

 

·          Maintaining and supporting Clarify CRM system, with billing interface to PeopleSoft General Ledger system

·          Object oriented analysis, design, development, testing, deployment and development of technical documentation

·          Actuate custom report development

·          Enforcing Software Development Life Cycle (SDLC) methodology & implementing departmental quality processes and procedures

·          Troubleshooting and maintaining custom billing system

·          Planning, prioritizing, organizing, scheduling and tracking progress using project management methodologies

·          Assisting in project definitions, requirements gathering and documentation of To-Be business processes and planning for conversion from Clarify to Siebel CRM system

Environment: Clarify Sales, Clarify Call Center, Siebel Sales, Siebel Call Center, PeopleSoft GL

 

Sr. Project Manager, NYC Mayor�s Office of Operations (PMO) (1999-2000) - for NYC Government�s Year 2000 Project Office. Managed a team of system analysts responsible for an Independent Verification and Validation (IV&V) and QA of mission critical I.T. systems for city agencies. Agencies included: Fire Dept., Dept. of Correction, Dept. of Probation, Dept. of Consumer Affairs, Taxi & Limousine Commission, Dept. of Environmental Protection, Dept. of Labor Relations, Cultural Affairs, & Office of the Mayor.  IV&V & QA assessments were performed to determine the quality of Y2K code remediation and testing efforts for those critical systems. Objective to verify agency readiness, identify risk exposure and recommend risk mitigation strategies was achieved by reviewing agency strategic plans, test plans, test strategies, test scripts, test results, problem logs, change management procedures, and by interviewing agency commissioners and MIS staff. Compliance was measured against NYC processes, federal guidelines and industry standards. Results and findings were documented and presented to the agencies. Participated in Y2K education seminars presented to the public in all five NYC boroughs. Also participated in the organization, development and design of Y2K conversion management �playbooks� for use by agencies and the EOC (Emergency Operations Center).  �Playbooks� were the key vehicles used for the communication and tracking of agency progress throughout the Y2K rollover weekend. The project was heralded a resounding success; there were no Y2K failures on NYC mission critical systems during the Y2K rollover.

 

Program Manager, Bankers Trust - Financial Services - EURO Conversion (PMO) (1998-1999) Multi-billion dollar company; member of senior management team responsible for EMU (European Monetary Union) conversion project for 9 business lines within the Global Institutional Services division of the bank. GIS is the financial processing arm of the bank and includes Global Custody, Retirement Services, Securities Lending, US Performance Measurement, Cash & Trade, Corporate Trust, & Investment Management. Responsibilities included setting up the program office, establishing guidelines and procedures, managing EURO project team and application project managers, managing and coordinating all activities/dependencies between the global technical community and the user community, as well as assisting in defining and coordinating the development of the Euro Command Center - NYC. To ensure conversion weekend success, conducted and managed three Euro Conversion �dress rehearsals� prior to conversion weekend to assess and refine processes, dependencies, and communications.

 

Program Manager, JP Morgan - Financial Services-SEI/CMM (PMO) (1998)  Managed a team of 25 application development quality consultants chartered with developing and maintaining quality processes, templates, metrics, and reporting mechanisms to support CMM level 2 & progress toward level 3. Directly responsible for quality processes supporting application development for: Equities and Derivatives business lines (equity finance, swaps, analytics, credit, and other core processing systems).

 

Sr. Consultant, JP Morgan -Y2K Program Office (PMO) (1998)Â Â As a member of the Y2K program office, I was responsible for the development of a global performance scorecard system to manage & report on Y2K renovation, testing & implementation activities, and participated in activities which:Â accelerated the implementation of multiple Scorecards across mainframe, mid-range, and client server platforms, assisted in planning and implementation of Y2K renovation and testing approaches, assisted in the review & validation of project plans for Y2K renovation, created project structures to facilitate communication and delivery during the engagement, including the posting & maintenance of relevant documents to the internal knowledge management systems, assisted in the creation of strategic plans to replace aging systems and migration of those systems to new platforms.

 

Practice Director, Cap Gemini Consulting - Financial & CRM/BPM/Workflow/Imaging Systems Consulting (1996-1998)  Responsible for the initiation of a business relationship between Capgemini and Computron that resulted in the development of a consulting practice and an outsourcing agreement to provide user documentation and training services. Developed and directed the business practice which supported Computron Software's suite of financial products, workflow/imaging and COLD technology products. Responsible for setting up infrastructure, providing sales support and executive level consulting services, hiring and managing staff of eighteen financial and workflow consultants. Monitored all engagements to ensure quality of deliverables, reviewed all proposals and estimates to ensure required approvals for the opportunity assessment, estimate, proposal and contract had been obtained and documented in the ISO 9001 required project file. Responsible for developing relationships with client & vendor management, monitoring engagement status, participating in steering committee meetings as required and helping to resolve �make or break� engagement issues.

 

Project/Program Manager - Computron/AXS One � CRM, BPM. BPR, Workflow Automation, Document Imaging, & COLD Technologies. Managed projects and mentored project managers. Responsibilities included full life-cycle application development; needs analysis, design, functional and detail specifications, risk assessment, planning, testing, quality assurance, change management, training, and roll-out to production environment.  A large part of implementing automated workflow systems includes business process reengineering and transaction security and control. Responsibilities were similar to those responsibilities listed below under Computron ERP/Financials.

Domestic US Clients � CRM, BPM, Workflow Automation, Reengineering, Document Imaging

·  Cintas	·  Everen	·  Ruan Transportation
·  Blue Cross/Blue Shield	·  Toys R Us	·  LA County Sheriffâ�™s Department
·  HelathNet	·  Pacific Telesis	·  Chemical Bank
·  Nations Bank	·  Russell Athletic	·  Sealand
·  Norfolk & Dedham Insurance	·  Wang	·  Wang WISC
·  Digex	·  Honeywell	·  RTG Consulting
·  Scholastic Book Fairs	·  Hewlett Packard

 

Project Manager-Computron/AXS One - ERP/Financials (GL, AP, AR, FA, Time & Billing, Financial Report Writers) Managed the implementation of enterprise wide financial systems that supported multi-company, multi-currency financial management and reporting, rolling up and consolidating at the corporate level. Responsibilities included:Â

 

·          Project Management

·          Full lifecycle application development/configuration (analysis, design, development, integration, testing, deployment)

·          Reporting status to Steering Committee

·          Developing and maintaining project communication protocols managing the project teams

·          Conversion of legacy systems, interfaces to and from external systems

·          Process and business analysis

·          Definition of roles and responsibilities for access to system functions

·          Definition of functional and detail specifications, development of test plans

·          Financial report development

·          Management of the software testing process

·          Deployment to production environment

·          Development of risk mitigation strategies and contingency planning

 

Domestic US Clients � Financial ERP Systems

·  AXSO Salt	·  Atlantic Bank	·  Barclays Bank
·  Chase	·  County NatWest Bank	·  Chemical Bank
·  Deutsche Bank	·  Deutsche Bank Real Estate	·  Federal Reserve Bank of Boston
·  Goldman Sachs	·  Nations Bank	·  Manufacturers Hanover Trust
·  JP Morgan	·  Blue Cross/Blue Shield	·  EZ Communications
·  Eastdil Advisors	·  LA County Sheriffâ�™s Dept.	·  Corporation for Open Systems
·  Oxford Development	·  Peat Marwick	·  McDougal Littell
·  HealthNet	·  Pacific Telesis	·  Wang
·  Wang WISC	·  Grumman Data Systems	·  Cintas
·  Everen	·  Toys R Us	·  Ruan Transportation
·  Sealand	·  Russell Athletic	·  Digex
·  Cap Gemini Corporate

 

International Clients

·  Canadian Broadcasting (Canada)	·  Hutchinson Paging, Ltd. (Hong Kong)
·  Jardine Matheson & Co., Ltd (Hong Kong)	·  Mobil Oil (Egypt)
·  Odyssey International (Hong Kong)	·  Pemex Oil (Mexico)
·  P.T. Great River (Indonesia)	·  P.T. Lautan Luas (Indonesia)
·  P.T. Matahari Putra Prima (Indonesia)	·  Sanyo Securities (Singapore)
·  Hewlett Packard (Germany)	·  Deutsche Bank (Japan)

 

 

PROFESSIONAL SOCIETIES ·      AIIM - Association for Information & Image Management ·      CitySpin - Software Process Improvement Society ·      Greater Scranton Chamber of Commerce ·      NAFE - National Association of Female Executives ·      SWE - Society of Women Engineers ·      SBDC-Small Business Development Center ·      International Executive Guild

EDUCATION/CERTIFICATIONS ·      Siebel Certified Business Analyst ·      ISO 9001 Project Manager ·      Thomas Edison State College - Business ·      Pennsylvania State University - Computer Science/Accounting ·      Somerset County Technical Institute - Business Management ·      Somerset County Technical Institute - Marketing & Retailing

 

CONTINUING EDUCATION

 

·  PeopleSoft 8: Using CRM Sales	·  PeopleSoft 8 Navigation
·  Siebel Requirements Mapping for Siebel eBusiness â�“ Siebel Certified	·  Team Buy/Team Sell
·  Siebel eBusiness Essentials (Siebel Tools)	·  Estimating
·  Clarify Sales	·  Proposal Development
·  How to Give Exceptional Customer Service	·  CGA Project Management
·  How to Manage Multiple Priorities	·  EMU Workshop
·  Advanced Computer Technology	·  Logical Data Modeling
·  Selection & Management for High Performance	·  Knowledge Management
·  Problem Solving/Team Building	·  Principles of Banking
·  Effective Meeting Management	·  Quality Management
·  Brown Paper Process Modeling	·  Engagement Management
·  Introduction to SEI/CMM Quality Processes	·  Quality and Delivery
·  Technical Writing	·  Public Speaking

 

References are available upon request.

 

ATIBA TECHNOLOGY SOLUTIONS INC. is a small business certified as a WBE � Woman Business Enterprise by the following certifying organizations