Resume of

Dale Richard Messersmith

1668 Corkstone Glade
Mississauga, Ontario
Canada  L4W 2G1
 905.624.8692
Cellular - 416.931.1640
dalemessersmith@sympatico.ca 
dalemessersmith@cs.com

PROFILE


·	Over twenty-five (25) years experience in the IT Industry.  
·	Proven track record in different hands-on functions for several companies with annual sales revenues ranging from 1 million to 80 billion dollars:
Ø	Project Manager – (Project Life Cycle) Integration, Scope, Time, Cost, Quality, Resource, Communication, Risk, Procurement Management;  
Ø	IT Management – staffing, budgeting, scheduling, contract negotiating, operations, software development and monitoring;  
Ø	Design and Developed Solutions through Systems Integration, managed the acceptance, and then passed the support function to the post Acquisition Support team.
Ø	Pre/Post Sales Systems Support - RFP & RFI and Complex Proposal / Bids, 
Ø	Purchasing – vendor sourcing, negotiating and scheduling.
·	Excellent analytical skills.
·	A coach, problem-solver, decision-making skills and fast learner who is able to set priorities to meet today's challenges, opportunities and their strict deadlines.  
·	In addition a responsible, dependable, and creative team player / builder / leader.
·	Willingness to travel and work the required hours to meet my customer’s requirements, as I have over the past 20 years.
·	Dual Canadian & American citizenship.

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

TEAM LEADER / PROJECT MANAGER  (contract)	Mississauga, Ontario	      11/04 – present
Samuel Son & Co. Ltd. is Canada’s leading processor and distributor steel, stainless steel, aluminum plates and alloys. Through its 80 facilities in North America, the company processes its products using such methods as annealing, cut-to-length, edging, pickling, and slitting. The company packages metal orders to specifications and through its steel transport division ships directly to their customers.
As a Team Leader / Project Manager, I have been responsible for the following projects.
*  Migration of Samuel Special Metal’s Mill Testing Reports Imaging data and TIF files, to the Samuel’s corporate standard System.
*  Implementation of a Corporate LaserVault archival Month-end Reporting System.
*  Designed a new Quotation application for the Samuel’s corporate system. 

Team(s):  Three (3) Programmers, one (1) Analyst and Matrix resources as required.
Environment: AS400, RPGLE, Probe, Turnover, LaserVault, Microsoft XP, Microsoft Office, Lotus Notes.

Project Structure:  PMI (PMBOK) methodology, Microsoft Excel
Industry:  Metals Processing and Distribution

PROJECT MANAGER (contract)		Toronto, Ontario		03/04 – 05/04
ADP Investor Communications (ADP IC) is Canada's leading provider of investor communications. ADP IC began operations in the Toronto area in 1987 and became part of ADP's Brokerage Services Group in 1990.
As a Project Manager for ADP IC DataSmart Solution (DSS) group, I have been responsible for the following projects:
·	As a Business Process Management Project Manager my responsibility was to re-engineer of the Data Smart Product’s reporting, auditing and invoicing processes.
·	As an Implementation Project Manager my responsibility was the implementation of ADP’s Smart Prospectus Solution at Scotiabank (both ScotiaMcLeod and Scotia Securities Entities). Completed 95% of the Project’s Initiation Phase (Project Plan, SOW and associated appendices)– Project was placed on hold, awaiting the bank’s internal project sign-off.

Team(s):  non-dedicated resources from Scotiabank and ADP DSS departments in Toronto.
Project Structure: PMI (PMBOK) methodology, Microsoft Project (WBS) & Visio
Industry:  Brokerage, Securities

PROJECT MANAGER (contract)		Toronto, Ontario			2/03 – 12/03
Moore Wallace Inc. is an international leader in the management and distribution of print and digital information. Business Communications Services (BCS) division provides and manages high quality, high volume variably imaged statement mailings, electronic statement and database services. 
As a Project Manager for Moore BCS group, I have been responsible for the following projects:
·	As Transition Project Manager my responsibility was for a successful migration of National Bank Financial’s (Nottingham) printing, mailing and distribution from NBF’s facilities in Montreal and Toronto to Moore BCS operation sites in both cities.  
·	Manulife’s FlexServer project was the implementation of OPServer’s FlexServer in Moore Wallace’s Waterloo and Bloor Street locations.

Team(s):  non-dedicated resources from NBF, IBM and Moore departments in Toronto and Montreal.
Environment: AS400, IBM’s Shared Systems (MVS), IBM’s SIS, TLS circuits, Cisco, Compaq, Microsoft 98, NT and clustering, OPServer’s FlexServer,
Project Structure: PMI (PMBOK) methodology, Microsoft Project (WBS) & Visio
Project Length: The NBF/IBM Print migration to Moore project was 11 months in length. 
Industry:  Printing, Securities

PROJECT MANAGER (contract)		Toronto, Ontario			2/02 – 7/02
Sprint Canada Inc. (Call-Net Enterprises Inc.) is one of Canada’s leading national communications solutions companies providing a wide range of voice, data and Internet services.
As the ADSL Pilot / Provisioning & Assurance Project Manager my responsibility is to:
·	Create and implement an end-to-end Test Plan that will monitor the integration of the networking infrastructure, support systems, business processes and procedures into one proven production workflow solution with a quality post acquisition support structure behind to meet our customer’s requests. 
·	Meet or surpass the different department’s Key Performance Indicators (KPI) for the following new products:
à	ADSL Internet Enterprise / Small Business Product 1.0
à	ADSL Internet Residential Product 3.0

Team(s):  non-dedicated resources from different departments in Toronto and 3rd Party Suppliers.
Environment: Siebel, OSS2000, Microsoft 98, NT, ME and XP, Nortel, Efficient, Netopia
Project Structure: PMI (PMBOK) methodology, Microsoft Project (WBS) & Visio
Project Length: The DSL Program was a 12 months company objective.  The Pilot / Provisioning & Assurance Project was 5+ months in length.
Industry:  Telecommunications

OPS PLANNER  (contract)			Toronto, Ontario			3/01 – 10/01
AT&T Canada  (now Allstream Corp.) is Canada's largest facilities-based competitive voice, data and Internet telecommunications provider. Created in June 1999 from the merger of AT&T Canada Long Distance Services, MetroNet Communications, Netcom Canada and ACC TelEnterprises.
As an Operations Planner my purpose is to manage the integration of funded project operational deliverables into the Production environment.  My scope of responsibilities is:
·	Participate at the project fund acquisition phase to provide capital and operational cost information.
·	Delivery of all infrastructure components required by projects involving the Enterprise/OSSNet/AESNet networks, for test and production environments.
·	Serve as the liaison for all required Operations disciplines.
·	Assessment of capacity and Service Level Agreement (SLA) issues impacted by the project.
·	Ensure required operational documentation is checked for completeness and delivered by the project.
·	Ensure all deliverables of the Readiness Reports for Level 1&2 SIN, as defined by EPM’s Change Management.
During the above period, I have been assigned and completed the following projects:
·	Nortel Preside Telephony Project.  ($ 350,000.)
·	Nortel Telepath Expansion Project.  ($ 150,000.)
·	Aldergrove OSSNet 1631 Alcatel Project ($ 200,000.)
·	Advanced Intelligent Network (AIN); Local Service Management Point (LSMS) - Local Number Portability (LNP) Project(s)  ($ 175,000)
·	Enterprise IP Project – AES Website  ($ 1,500,000)
·	MNS Servers Project (Phrase 2) ($ 150,000.)
PROJECT MANAGER  (contract)		Toronto, Ontario			8/00 – 2/01
Two (2) distinct projects managed in the AT&T’s Business Information Technology Solutions (BITS) Group, one involving nine (9) Monitoring Network Services (MNS) Servers for the Advanced Enterprise Services (AES) Group and the other project, sixty one (61) Operational Support Systems (OSS) Servers within their OSSD group.  The objectives in the exploratory and investigation phase were to design a plan to accomplish the following:
·	Centralize the operational management of all servers.
·	Provide necessary upgrades to meet reliability and availability demands of the SLAs (create a high availability strategic plan).
·	Identify any IP internetworking changes, network traffic flow or routing traffic issues concerning the servers in the above projects.
·	Examine server consolidation opportunities.
·	Position for connection to centralized reliable and highly available storage. (MNS Total Project $ 630,000.)
·	Position for a dual city high availability environment solution with load balancing.

Team(s):  non-dedicated resources from different departments in Toronto and Calgary and 3rd Party Suppliers.
Environment: Compaq, Sun and HP RISC Servers, EMC, HP-UX, Solaris, SCO Unix, Microsoft NT, Cisco, Preside for Telephony, Preside Telepath, HP OpenView NNM, Cisco InfoCenter, CiscoWorks 2000, Remedy, IBM WebSphere, Oracle, Sybase and Progress
Project Structure: PMI (PMBOK) methodology, Microsoft Project (WBS) & Visio
Project Lengths: 4 to 24 months (multi phase approach)
Industry:  Telecommunications
  
ACTING DIRECTOR IT	(contract)			Mississauga, Ontario		10/99 – 1/00
ACN Inc. is an established co-operative marketing company that focuses in telecommunications services (i.e. long distance calling, paging, Internet services, toll free services and etc.). 
·	Coached the IT Department with a vision to provide a first class 7 by 24 High Availability Global IT Operation in supporting their North American and European users.
·	Reviewed, formulated, recommended and implemented policies, procedures, practices and organizational resources.
·	Restructured the department to support the business mission, goals and create a team environment.
·	Prepared the 2000 Budget and Capital Expenditures ($2.5M).
·	Ensured user satisfaction and quality service.  
·	Interfaced and coordinated our efforts with our counterparts in Farmington Hills and Amsterdam.
PROJECT MANAGER – Y2K	(contract)						7/99 – 1/00
·	Salvage their Y2K project in the Mississauga office ($ 150,000).
·	Expanded statement of work to include their Headquarters in Farmington Hills, MI  ($ 275,000.us) and Global Marketing offices in Huntersville, NC. ($ 50,000.us)
·	Developed a Y2K Project Plan for each site, 
·	Managed technical and non-technical, non-dedicated resources in three cities.
·	Developed the documentation standards for this project.
·	Assessed requirements to bring all high/medium impact non-compliant items up to Y2K ready status.
·	Located Y2K tools as required to deal with custom code and client files issues.  
·	Developed test plans to ensure processes will function correctly in year 2000.
·	Liaised with managers and VPs to ensure minimum downtime during any remediation and testing.

Team(s):  ACN Canada - (2) Team Leaders, (2) Oracle DBAs, (3) Application Developers, (2) Q.A., (3) Systems / TelCom / Networking Engineers, (4) Operators plus a few non-dedicated resources.  ACN Farmington Hills – (1) permanent and (20+) non-dedicated resources from all the different departments in head office.  ACN North Carolina – (2) non-dedicated resources. 
Project(s): A master Y2K Plan with 6 sub-projects plus Acting Director of ACN Canada.  
Environment: Intel and Apple workstations, Intel and Sun RISC Servers, WAN, Nortel Networks, Cisco, Microsoft, Sun Microsystems, Citrix and Enterprise Applications.
Project Structure: PMI (PMBOK) methodology, Microsoft Project (WBS) & Visio
Project Length: 6 month 
Industry:  Telecommunications
 
PROJECT MANAGER – Y2K	(Contract)	Hamilton, Ontario			1998 - 1999  
Philip Services Corp. is a multi-national broad-spectrum industrial service provider. 
·	Working with my team partner (an Industrial Engineer), we were responsible for Year 2000 compliance of Corporate Head Office, a second Data Centre in Renton, WA and 40 other sites in North America (Western region).  
·	Rescued five challenging sites effectively by managing local customer ‘s expectations and then receiving their support and resources for the project.
·	Negotiated technical and non-technical, non-dedicated resources in all sites to support the Y2K plans. 
·	Assessed requirements to bring all high / medium impact non-compliant items up to Y2K compliance.  
·	Developed test plans to ensure processes will function correctly in year 2000.
·	Liaised with site managers and divisional VPs to ensure minimum downtime during any on-site remediation and testing.

Team(s):  Hamilton – (11) non-dedicated contractors and permanent resources.  Renton – (8) non-dedicated contractors and permanent staff.  Western Region various sites – 53 non-dedicated permanent staff members.
Projects:  Up to 45 individual projects at any time plus special request from the PMO to assist with Philip Services’ I.T. Infrastructure.  (Total Y2K programs $ 25,000,000.)
Environment:  Intel workstations, Intel and RISC Servers, Labs, Waste / By-Products Treatment plants, LANs, WAN, Frame Relay, VPN, Microsoft, Citrix and Enterprise Applications.
Project Structure: PMI (PMBOK) methodology, Microsoft Project (WBS) & Visio
Project Length: Y2K Program was a 2-year process, which included 385+ smaller Y2K projects.
Industry:  Industrial Services

BFC Construction Group 		Scarborough, Ontario				1997 - 1998
MANAGER, IT SYSTEMS
BFC Construction Corp. is an international construction company made up of 10 divisions with total revenue of over $ 600,000,000 last year.
·	Coach the MIS team in providing total service and support in meeting business objectives of four BFC Divisions including their seventeen remote sites and Corporate offices. 
·	Reviewed, formulated, recommended and implemented policies, procedures and practices for High Availability MIS Operation (99.999%).
·	Ensured customer satisfaction and quality service.  
·	Fostered close relationships with the different divisions and their departments, in order to assist them in meeting their business objectives.
·	Providing my team with hands-on experience integrating leading technologies into BFC’s production systems (VPN).
·	Improved performance of BFC Utilities’ CMiC Accounting System by over 700% resulting in large saving (time, labour and costs).
·	Acted as Project Manager for all MIS projects:
à	Migration of Data Entry applications from legacy AT&T Unix environments to Windows NT 4.0 Application Servers.
à	Migration of the CMiC accounting application to BFC’s new standard accounting system.
à	Designed the BFC Corporation’s Y2K Project Plan
à	Implementation of MS Terminal Server, Citrix PICAsso and Uunet Internet solution, for remote accesses globally.  

Team(s): (4) permanent, (2) contractors, (20+) non-dedicated resources in the different departments around the world.
Projects:  Up to 5 concurrent multi-projects. ($ 25,000. - $2,000,000. each)
Environment:  Compaq servers and workstations; HP, Toshiba, CISCO, Novell, Microsoft, Corel, SCO; Oracle, Netscape, Citrix, SMC, APC, CMiC, Jonas and clone workstations.
Project Structure: PMI (PMBOK) methodology, Microsoft Project (WBS)
Project Length: 3 to 12 months
Industry:  Construction and Manufacturing 

Siemens Electric Limited, Siemens Nixdorf Information Systems Division  (SND)	1993 - 1996
Mississauga, Ontario
DIRECTOR, IT SERVICES
Siemens is undeniably a global powerhouse in electrical engineering and electronics. By harnessing innovative technologies and comprehensive know-how, they help their customers in more than 190 countries meet their business and technical needs.
·	Directed the organization to provide total customer support nationwide via partners, third party service providers and our staff, including SND’s Internal Enterprise Network
·	Reviewed, formulated, recommended and implemented policies, procedures, practices and organizational resource allocations for growth and profitability.  
·	Ensured customer satisfaction and quality service.  
·	Interfaced and coordinated efforts with sales and marketing areas, as well as with partners and suppliers.
·	Responsible for all IT projects in Canada including; migration of Data Entry applications in the Banks (Royal, TD, CIBC, etc.) from old legacy systems to current Novell Local Area Networks technology; migration of Financial Applications from legacy systems to current RISC LAN SCO environments.  
·	Fostered close relationships with third party manufacturers, suppliers and distributors.
·	Received Reseller status with a number of third parties; Novell, Microsoft, SCO, etc.
·	Provided my team with hands-on experience integrating the leading technologies into SND’s internal production systems and Lab area.
	 
Team:  45 permanent staff in 6 locations and 31+ Non-dedicated 3rd Party Service contractors in 31 other locations across Canada.    
Projects:  Up to 6 concurrent multi-projects across Canada.  ($ 25,000. - $3,500,000. each)
Environment: Siemens’ Mainframe, RISC, PC and ATM product lines; Pyramid, Siemens Nixdorf, Compaq, HP, CISCO, Novell, Microsoft, IBM, SCO, Informix, Rightfax, Omtool, Lotus, Netscape and most of the third party products listed below with Crowntek.
Project Structure: PMI (PMBOK) methodology, Microsoft Project (WBS)
Project Length: generally under 6 months each
Industry:  Government, Banking, Retail, Securities, Manufacturing, and Services

Crowntek				Toronto, Ontario				1992 - 1993
PRE SALES, SYSTEMS ENGINEER  (CNE)
Crowntek was one of the largest suppliers of name-brand microcomputer products and services to Canada’s FP1000 companies, government and educational institutions.
·	Provided Pre-Sales technical support and systems integration for different Sales groups in the Ontario District (LAN, WAN, Bridges, Routers, Gateways, NetWare, UNIX, VAX, AS/400 mainframes, etc.).
·	Developed a technical resource library.
·	Established close relationships with all our manufacturers, suppliers and distributors, arranged Demo equipment (internal and external) and BETA testing.  
·	Achieved a positive working (team) relationship with all the different departments / groups to support our customers needs.
·	Provided hands-on orientation for our Service Team(s) before implementing new product(s) on the customer’s site.
	
Environment:  IBM P/S2 and their networking products, Compaq, Toshiba, NEC, ALR, HP, Microsoft, Novel, SCO, NCR, APC, ATI, Artisoft, Best Power, Borland, Cheyenne, Chipcom, Cleo, Computer Associates, Corral, Creative Lab, Cubix, DCA, Delrina, Dynatek, Exide, Fujitsu, Genicom, Hayes, IO Mega, Intel, Kingston, Kodak, Legacy Storage Systems, Lexmark, Lotus, Madge, Maynard/Irwin/Conner/Achive, Megahertz, Mux-Lab, Okidata, Olicom, Palindrome, Persoft, Pllceon, Practical Peripherals, Proteon, Puredata, Seagate, Shiva, SMC, SPC, Sony, STAC, Symantec, SynOptics, Tenex Data,  Thomas Conrad, Tiara, Trillium Computer Resources, US Robotics, WallData, WordPerfect,

NBS Technologies' Corporate 	Toronto, Ontario				1990 - 1991
CENTRAL, POS SERVICE MANAGER
NBS is a multinational information technology company that designs, manufactures and markets an integrated line of POS systems, card issuance equipment, secure identification and access control systems, plastic cards and related products and services. 
·	Provided Pre/Post technical support, project management, training and management to the Toronto POS Service Centre.   
·	Supported POS Terminals Debit and Credit Card Applications, along with the Digitized Imaging product line.  
·	Re-organized the central transaction terminal service and repair centre into a team, resulting in customer satisfaction and creating the fastest turn around time ever experienced.
·	Negotiated with subcontractors for third party products and service solutions in the Manitoba project, resulting in large savings. 
·	The Project Manager who rescued and then delivered the Manitoba Digitized Imaging Driver’s Licensing project on time, within budget, and with On-line diagnostics. 
	
Team: (1) POS Software Engineer, (1) Hardware Engineer, (4) POS Bench Technicians and  (3) temporary staff members.
Projects:  Manitoba Digitized Imaging Driver’s Licensing project. (Over $ 5,000,000. contract)
Environment:  NBS’ 727, 737, 757 POS Terminals; NBS’ Digital Imaging Products; 3101 and X.25 data comm.
Project Structure: PMI (PMBOK) methodology, Symantec On Target and Microsoft Excel 
Project Length: 6-month implementation.
Industry:  Banking, Manufacturing, Government, and Insurance
 
KemTar Incorporated (formerly BancTec Canada).		Toronto, Ontario	1986 - 1990
NATIONAL MANAGER OF PRODUCTS & SERVICES
KemTar Inc. was a private company representing BancTec Inc in Canada.  Their initial product lines focused on MICR Line repair, remittance processing and other services for the banking, government, utilities, and insurance industries. 
·	Provided pre sales technical support (including answering all RFPs and RFIs), project management, system integration, post sales technical support and management activities across the country involving services for the company's UNIX based systems running Document Processing solutions (Data Entry, Magnetic and Optical Scanning solutions).
·	Reorganized the complete service and support operation nationwide resulting in total customer satisfaction, a team environment and over $ 800,000. in savings.  
·	Our clients provided us with monthly statistics.  Results showed a better than 95% of our equipment were receiving over 98% uptime (less than 2% downtime).
·	Established the standards for servicing document-processing equipment within 1 year in most of the Canadian Banks (i.e. Royal, CIBC, BOM, BNS and Caisse Pop).
·	Project Manager for all the company’s Projects (i.e. new clients, new applications, upgrades (both H/W and S/W) and site moves) across Canada. 

Team:  (9) permanent members based in Quebec City, Montreal, Calgary and Vancouver.  
Projects:  Numerous projects over the years across Canada, which included:  implementing new BancTec solutions and relocating & upgrading systems. ($15K – 1M)
Environment:  Concurrent mini-systems; BancTec Workstations (OCR, OMR, MICR, Encoders, Microfilm, and Ink Jet); IBM, Datascan, Kleindienst Datentechnik and Genicom.
Project Structure: PMI (PMBOK) methodology, Symantec On Target and Microsoft Excel 
Project Length: 3 to 6 months each
Industry:  Banking, Government, Utilities, and Insurance

Burroughs Canada			Toronto, Ontario				1984 - 1986
HEAD OFFICE SYSTEMS SUPPORT SPECIALIST
·	Provided pre/post technical support across Canada (including demos, modifications to standard Data Entry, answering RFPs & RFIs and software maintenance) for S Series systems.
·	Led the development and implementation of the strategic field support plan for the document processing systems running on the Burroughs "S" Series systems.  
·	Coordinate activities between our branch systems support personnel, marketing support with our plant and software development centers on three (3) continents.
·	Designed the Royal Bank of Canada's Admin. Proof application (Data Entry and low speed Scanning integration), resulting in over $10,000,000. in sales.
·	Project Manager for all Burroughs “S” Series projects across Canada.
	
Environment:  Burroughs’ mainframes and their peripheral devices; SNA, BNA, FSA architectures; S Series of Document Processing equipment (OCR, OMR MICR, Image Lift); Series of Personal Computers and EPL, XEPL, C, Pascal programming languages. 
Project Structure: Burroughs’ Software Implementation Methodology (SIM)
Project Length: 3 to 24 months.
Industry:  Banking, Oil, Government, Utilities, and Insurance

Consultant				Toronto, Ontario				1982 - 1984
·	Provided services to Personal Computer Institute, Haliburton & White at Hydro Quebec, Taurus Consulting and Walter MacLeod & Associates.
	
Haliburton and White Limited		Montreal, Quebec				1976 - 1982
SERVICE MANAGER (3-1/2 years) / TECHNICAL SPECIALIST (1-1/2 years)
·	Provided pre/post technical support across Canada (including demos, modifications to Cummins-Allison’s standard Data Entry and Optical Scanner solutions, and answering RFPs & RFIs)(4 field Engineers based in Montreal and 23 third companies across Canada).

Team: (4) Service Technicians and (23+) non-dedicated 3rd Party Service contractors.
Industry:  Banking, Securities, Insurance, Retail Fashion, Government, Utilities, and Transportation

EDUCATION

	
	 1993	Novell				- Certified NetWare Engineer (CNE)
 1973	CREI, Washington, D.C.	- Computer Engineering Technologist.

Personal References and Specialized Training Addenda will be supplied upon request.