An experienced professional with a strong background in software development; network, systems, and database administration; end-user and field-engineer support, and technical education. An effective communicator with a proven ability to learn new technologies and deliver solutions to customer problems.

Operating Systems: UNIX (SunOS 4.x, Solaris 2.x, AIX 4.x, HPUX 9/10, Linux), Windows 9x, NT 4.x, Windows 2000, and NetWare 4.x

Languages: C/C++, Perl, Unix shell, HTML, JavaScript, and SQL

Development Tools: MS Visual Studio 6.0, GDB, and CMVC

Applications and Protocols: Oracle, Access, MySQL, Apache, TCP/IP, NFS, and NIS

Private consultant working on a variety of software development projects.

Designed and coded new functionality for enterprise user management software. Redesigned existing code to improve performance and function. Designed and implemented a graphical user interface for application management toolkit.

• Developed and maintained C/C++ code for CORBA-compliant, enterprise user management software system that was completed and released on time and fulfilled customer requirements.
• Designed and implemented a graphical user interface for an application management toolkit in C that was on schedule and met design requirements.

Produced code-based fixes, patches, and product maintenance releases for enterprise user management product. Provided on-site technical assistance to customers in critical deployment situations.

• Provided workaround strategies, temporary code fixes, permanent patches, and maintenance releases to customers and field engineers to resolve deployment and usage problems in Tivoli User Administration product.
• Assisted customers with on-site support to facilitate deployment of product, defusing potentially critical customer support and satisfaction issues.
• Diagnosed and debugged product defects to improve product performance and function.

Support Engineer, 1996 - 1997

Provided second level engineering support to customers and sales engineers. Served as technical team lead for product support team.

• Consistently met response and resolution goals for customer and field engineer reported problems, resulting in steady increase in customer satisfaction ratings.
• Refined support processes and procedures to improve training of new engineers and provide better response time to customers while acting as team lead of product support team.
• Served as technical support lead on Oracle integration issues.

Provided second level engineering support to customers and sales engineers. Designed and managed internal web site for Austin office. Provided Unix systems administration for local area network.

• Consistently met support response goals for customers and field engineers, resulting in increased deployment of products and higher levels of customer satisfaction.
• Managed and constructed internal website using Apache web server and Unix-shell and Perl CGI scripts to streamline and automate support processes and problem tracking.
• Documented internal support processes to achieve ISO 9000 certification.

Performed direct instruction in English language arts to high school students. Designed instructional units and developed measurement and evaluative tools.

• Helped organized and set up on-campus computer writing and remedial skills lab, allowing students to improve their writing and computer literacy skills.
• Directed and produced school play, inspiring students to take risks and challenge themselves in new ways.

Provided networking, database and custom application programming services to a variety of clients.

• All Texas Apartment Locators, Dallas, Texas. Created website, using Apache, MySQL, and Perl, to collect customer information and display available rental properties, enabling the company to generate new business and more effectively serve their clients.
• City of Houston Legal Department, Houston, Texas. Designed and implemented a Microsoft Access database for tracking open records requests, allowing the department to respond to these requests within statutorily defined timeframes.
• Jones-McClure Publishing Co., Houston, Texas. Developed DOS and Windows-based installation utilities for online legal reference software that dramatically improved the end-user installation experience.
• Gregg Engineering Co., Houston, Texas. Installed and configured file server and TCP/IP over Ethernet LAN, integrating PCs, RS-6000 workstations, and NetWare 4.x servers for a software development and test lab.
• Hasty Transfer and Storage, Baytown, Texas. Designed, coded, and installed an inventory tracking database, including a graphical user interface, to improve inventory accuracy. Provided on-site training and support to management and staff in use of database to ensure effectiveness.

Installed and administered NetWare file server and local area network. Installed and managed BTRIEVE-based custom database. Developed custom applications for data conversion and office automation.

• Planned and executed a 200,000 record database conversion that improved data accessibility and accuracy, and allowed faster and more reliable delivery of documents to customers.
• Designed and implemented a remote BBS system to allow customers to access their stored documents remotely.

Master of Secondary Education - University of St. Thomas, Houston, Texas, 1993.

Bachelor of Arts - Psychology and English, University of Texas at Austin, Austin, Texas, 1990.

• Windows NT 4.0 System Administration
• Solaris 2.x System Administration
• Solaris 2.x Advanced System Administration
• Oracle Database Administration
• Tivoli Application Development Environment
• Tivoli Application Extension Facility