Gloria Ryan
408 South Grove
Oak Park, IL  60302
708-369-8133 or 708-386-8167
Email: gloryan@comcast.net
Summary of 
Qualifications

Versatile writer/business analyst experienced in ITIL, Information Mapping,  
ISO and 21 CFR Part 11

Work Experience


2003-present	Independent Consultant	Chicago, IL
Senior Technical Writer
Senior technical writer for several Fortune 500 companies including Nalco Inc.,  
Sara Lee Coffee and Tea, and Hewlett Packard. Experience with Information 
Technology Infrastructure Library (ITIL) and Information Mapping.
2001-2002	Stratos Lightwave, Inc.	Harwood Heights, IL
Documentation Coordinator/Technical Writer
Established documentation program for a fiber optic products company. 
Designed documentation system to meet ISO 9000 standards. 
Internal auditor for ISO 2000 Audit Program. 
1999-2001	Abbott Laboratories-Consultant	Abbott Park, IL
Technical Writer/Analyst
Developed New Drug Application (NDA) and Abbreviated New Drug Application 
(ANDA) documentation for mission critical software projects. 
Performed validation testing of Documentum for these projects and internal audits.
Worked with teams that produced validated systems in compliance with Federal Drug 
Administration (FDA) regulations, specifically 21 CFR part 11. 
1998-1999	R.R. Donnelley & Sons-Consultant	Willowbrook, IL
Communications Writer, Year 2000 Program
Developed editorial content for Year 2000 Program Web Site.
Developed and wrote other customer communications vehicles, using the custom Lotus 
Notes database TeamWorks for Donnelley's corporatewide Year 2000 program.
1996-1998	MDSI Mobile Data Solutions, Inc.	Itasca, IL
Technical Writer 
Developed documentation for product suite that provided real-time wireless 
connectivity for mission critical environments. 
Performed system testing of products and quality assurance. 
Wrote online help systems using RoboHELP for a Resource Management (RM) product 
designed for mobile workforce management for the utility, cable, and other field service 
industries.


1995-1996	Paladin, Inc.	Chicago, IL
Associate 
Edited materials for print and direct mail advertising programs. 
1992-1995	Learning Resources, Inc.	Vernon Hills, IL
Editor/Project Manager
Managed editorial production of educational supplementary books and other print 
materials for preschool through secondary school markets.
Recruited, directed and supervised team of designers, production artists, art directors, 
illustrators, writers and editors.
Co-authored two books on world geography for middle grade students.

1990-1992		Independent Consultant		Chicago, IL
Editorial Consultant
Editorial services included reporting, writing, editing and proofreading.
Clients included Encyclopedia Britannica, General Learning Corporation, Pulitzer-
Lerner Newspapers, Chicago, IL
1983-1990	National PTA	Chicago, IL 
Production Editor
Wrote copy for advertising supplements in Redbook and Life magazines. Wrote copy for 
brochures and newsletters on parenting and child care issues, resulting in sales in excess 
of 1 million for many publications.
Managed daily production of all PTA (Parent-Teacher Association) publications. 
Established schedules and deadlines. Supervised editorial, art and production staff.
Education	
University of Illinois at Champaign-Urbana 
BA, English
Training	

Microhard Technologies
Oracle 9i Certification Training (Spring 2003)
Professional 
Memberships

Chicago Women in Publishing
Society for Technical Communication, Chicago Chapter

Awards 

Educational Press Association of America (EDPRESS): 
     Discipline: A Parent's Guide brochure (1988)
     Help Your Young Child Become a Good Reader brochure (1987)
     PTA Today magazine (annually from 1985-1990)
International Reading Association: 
     Help Your Young Child Become a Good Reader feature article (1987)
Skills	

Word, JD Edwards ERP, Adobe Acrobat, Documentum, RoboHELP, Framemaker,  
Visio, PaintShop Pro, PowerPoint, ITIL, Information Mapping, Excel, Access, 
Windchill, Oracle 9i.