Dan Souza

 

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Member number:8916
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Software Contractors' Guild (www.scguild.com)
Copyright(c) 1995 - 2001 Dan Souza and Software Contractors' Guild, Post Office Box 257,Nottingham, NH USA 03290-0257 Dan Souza ObjectiveSummary of Qualifications To utilize my project management skills to support the delivery of quality products and services. Experience managing application development, business strategy, datawarehouse, Internet, facilities, construction, and infrastructure projects. Ability to prioritize and work on multiple and complex projects using project management tools, methodologies, and processes. Versed in utilization of software development life cycle (SDLC). Excellent verbal and written communication skills. Excellent teamwork, organizational, and problem resolution skills.Strong facilitation and coordination skills. Ability to plan and organize effectively while maintaining flexibility. Ability to quickly understand business processes, and procedures, strong analytical skills. Experience managing application development, implementation process, and appropriate subject matter experts. Familiar with infrastructure implementation processes and appropriate subject matter experts. Knowledge of database, UNIX, NT, LAN, WAN, SUN and Telecom technologies. Experience with facilities technologies supporting data centers. Vendor management experience for application procurement, and server room construction Technology tools experience (Word, Excel, MS Project,Visio) Professional Experience Major Duties and Responsibilities 5/2004-Present Wells Fargo & Company· Manage implementation of Internet Services Group projects for various platforms. Implemented tool to capture IP address information to trace and identify fraudulent activity. Coordinated project which enabled promotional pricing for pre-qualified Home equity customers through direct mail offers. Upgraded systems to SAML 6.2, and also installed SDK 1.8.7 · Executed project to allow customers who sign on to home page to be able to access Internet banking tool. Implemented online payment and disbursement processing for approved property managers to collect on line payments from their tenants for various fees. Manage SUN firmware, and software patches for all ISG servers.· Manage Budget, and forecasts, and time tracking. Track project tasks, action items, and actual hours for the project.·Provide updates to calendar, and executive summaries.· Provide weekly status reports. Develop project plans; implementation plans, and conduct walk thru with subject matter experts. Manage SUN, and other vendors for patch installation. Coordinate with business, development, and system administration teams. Manage change request process for installations. Participate in review of technical specifications, and development turnover documents. Manage issues, resolutions, and escalations. 1990–191999-3/2004 Providian Financial Oakland CA Senior Project ManagerMajor Duties and Responsibilities Manage medium to high complexity projects working with teams of 15 to 100 from initiation through delivery, ensuring timelines, budgets, and quality specifications are met or exceeded. Monitor the activities of planning, developing, testing, and implementing changes to the technical environment. Manage the interface with technology teams, business and change owners, and managers to ensure cooperative working relationships. Schedule and facilitate weekly project team meetings to review tasks, deliverables, progress, and performance. Develop and manage project documentation: statement of work, project plan, risk assessment, gap analysis, issues list, status reports, post-implementation review etc. Managed strategic Data Warehouse Program including applications, tools, and infrastructure. Relocated E10000 from Pleasanton data center to Oakland data center. Procured new veritas storage, and worked with business to determine mart requirements. Program sponsored by CIO. Program budgeted at 5 million dollars.Procured and implemented in house Treasury Securitization reporting system including application, and infrastructure. Project sponsored by CFO. Project resulted in 5 million dollar cost savings. Evaluated software products, procured, and implemented application and infrastructure for Finance Budget Projecting application. Sponsored by CFO. Project budgeted at 500 thousand dollars. Facilitated rollout of Windows 2000 operating system, and thin client environment enterprise wide integrating with 185 different applications. Project sponsored by CIO. Project realized 21 million dollars cost savings. Project Manage Internet enhancement projects to web pages. Managed construction, and infrastructure installation for internal QA lab. Construction PM for server room builds, and data center expansion. Developed internal testing process for application development testing. Procured and implemented application and infrastructure for in house training of call center reps. Project budgeted at 75 thousand dollars. Planned and implemented migration of systems, applications and databases to new data center in Arlington, Texas. Relocated ECOMM web farm from vendor facility to Pleasanton data center. Implemented enterprise wide data center systems power downs impacting Ecomm including I planet, BR, business users, Unix/Sun, NT/Compaq, telecom including soundbyte and T1’s, applications, db, security, and facilities. Implemented several data center power downs for installation of Maintenance bypass, EPO switches, and miscellaneous related items. Managed Novell server decommissioning.· Contributed to management of construction, and infrastructure build for data center in Arlington, Texas. Participated in integration of SDLC processes, and documentation. Completed Risk Assessment facilitator training.· Completed change controls for implementation of projects. Successfully coordinated multiple system outages to mitigate impact to end-users. Major Duties and Responsibilities 1994-/1999 Bank of America Livermore CA Senior District Manager· Ensure bank compliance standards are met. Manage to established expense and budget guidelines, submit monthly and annual reports. Maintain FTE within established totals.· Ensure that Field Service service level agreements are met or exceeded. Maintain payroll, time reporting system, and output. Perform monthly, quarterly, and annual employee evaluations. Conduct monthly meetings, field evaluations, and customer service site visits. Manage 43 direct reports in district ranging from Santa Maria to South Hayward, CA. Manage, track and implement field services projects· Managed installation of new operating system and CPU's for teller workstations at 110 branches. Implemented new operating system and install of required hardware for 256 ATM's. Maintained monthly software marketing installs to ATM operating system. Planned and implemented rollout of video security monitoring system. Participated in covert security camera installation and monitoring program. Ensured servicing of branch equipment with 95% service level agreement average. Managed 43 direct reports consisting of full time, and part time field technicians. Controlled payroll and district budget of 85 thousand dollars.·Maintained control of keys, combinations, and alarm codes for 110 branches, and 256 ATM’s. Performed coaching and evaluations on a quarterly, and yearly basis. Participate in mentor program with 4 district leads. Conducted ATM servicing training classes, and developed materials. Contributed to regional, and state strategic planning sessions.On call 7x24· Managed geographic area from Santa Maria, CA to Hayward, CA· Completed audit compliance evaluations, and ensured compliance in SF, SJ, Contra Costa, and Monterey Peninsula Districts during tenure. Earned best district award out of 9 competing states for 2000. Education 1992–1994§ B.A., Economics California State University Hayward