Career Skills

· IT Operations	· Project Management
· Planning and budgeting	· Software Application development
· Staff Supervision and Training	· Solution Architecture
· HIPAA Privacy and Security	· Systems Integration
· Health Care Systems	· Disaster Recover Planning
· Medical Billing Systems

Technical Skills

· C# .NET (2008, 2005)	· Exchange Server 2003 administration
· Visual Basic.NET (2008, 2005)	· Systems Management Server 2003
· SQL Server 2005, 2000	· Windows Server 2003 administration
· ASP.NET (2008, 2005)	· Office 2007, 2003
· Visual SourceSafe, SourceGear Vault, SVN	· ISA and SonicWALL firewall/VPN
· Asymmetric/Symmetric encryption	· Intellectual Property Protection (9rays)
· Distributed architectures (web services, CSLA.NET and similar frameworks)

Professional Experience

p3 Technologies, LLC 6/2004 – Present

Owner

A company focusing on empowering organizations by providing timely, economic, and meaningful information technology solutions: specializing in software application development and systems integration.

· Currently redesigning a clients Windows application which manages conference and seminar agendas and presentations. Existing application is a .Net 1.1 application written in Visual Basic. New architecture is based on .Net 2.0 using Visual Basic and C#. Employs several design patterns including Single Interface, Gateway, and MVP. Design is focused on optimizing testability and code reuse. Involves portable, machine independent security using X509 certificates, RSA, and AES encryption and code obfuscation (9rays) to enforce intellectual property protection.

· Assisted client with defining and implementing internal software application development environment; focus on tools, techniques, and processes for controlling software development lifecycle and source control.

· Created data export utility for national real estate firm to enable the broadcast of real estate listings via cable television. Gathered business and technical requirements, coded and tested utility. Utility is written in C# and runs on a dedicated server as a Windows Server 2003 service. Included service management utility to configure service without recoding.

· Participated in the development of a new Windows application for a global commercial property insurance company. Application integrates distributed architecture using web services, several design patterns, and relies upon BizTalk workflows for asynchronous processing.

· Developed a proposal management system for a local real estate management firm. System is web based (ASP.NET 2.0) and written in C#. It includes file (proposal) management, and security (membership and profiles) features to allow for the administration of client proposals.

· Developed a web analytics system for a local real estate management firm. Analytics system is web based and written in C#. System uses DevExpress controls for tabs and menu features. It provides the typical metrics of a web site as well as real estate listing specific metrics to allow real estate professionals to track the performance of their specific listings.

iNet Corporation 02/2005 – 09/2006

Software Consultant

· Counsel and mentor clients through the process of defining, implementing, and maintaining custom software systems. Special attention is always paid to the alignment of the software system with the organization’s short and long-term business plan.

· Craft custom software solutions that are supportive of the client’s business by yielding gains in productivity or by creating financial or business process controls.

· Created a data migration and transformation utility to provide Client with a productive means of moving data from an existing (FoxPro) data system to a new (SQL Server) data system. Software utility applied business specific data validation checks and reported exceptions.

· Created data processing software to provide Client the ability to partially automating the creation of medical claims for services rendered. Software extracts billing information from existing Practice Management System, applies billing and business rules, and creates medical claims in 3^rd party billing system. Software produces validation reports and allows for pre-posting of claims – these features support the Client’s business process requirement of maintaining a manual (human) validation of data prior to posting claims in the billing system.

Kent County Arc, J. Arthur Trudeau Memorial Center 02/2000 – 02/2005

Director of Information Technology

· Collaborated with business units to analyze organization’s compliance regarding HIPAA Privacy and Security. Assisted with gap analysis and resulting policy and practice alterations. Conducted systems review for compliance with security regulations.

· Established architectural standards for Trudeau’s software systems to exploit the interdependency of systems and data throughout the businesses critical workflows. Based software development upon a distributed (.NET based) business framework to control code reusability, reliability, and change management.

· Managed Desktop and Server changed and configuration control by employing Systems Management Server 2003 (SMS). Maintained systems through the automated distribution of software, patches, and service packs yielding a 15% - 20% decrease in the daily workload of the Help Desk.

· Developed management information system for Home Based Therapy Services department. System supports medical billing and practice management processes of business unit. Project was milestone for IT as it employed extreme programming philosophy of frequent communication with key stakeholders, and iterative development cycle to account for changing business requirements. Project target was a 71% reduction in process redundancy between business unit and Finance – achieved 60% reduction due to requirement changes.

· Developed Trudeau’s first quality assurance system – Incident Management System which: tracked incident occurrence, documented immediate response and management reviews, and provided the Quality Assurance department a method of measurement to ensure: process effectiveness, quality of care, and the protection of client rights.

· Manage centralized Help Desk, servicing 250+ end users. Established Help Desk critical success measures, including end user satisfaction and timeliness of issue resolution. Help Desk operates at approximately 60% of the cost of comparable outsourced solutions through the innovative use of remote management and troubleshooting (SMS), group policy, and collaboration technologies.

· Established IT Standards describing organizational policy regarding security, Help Desk operations, application development, and communication. Conduct quarterly in-service trainings to review policies and address business unit issues in relation to policies.

Education

2000 – 2004 University of Phoenix – Online Phoenix, AZ

Bachelor of Science in Information Technology

· Concentration in Database Management

References

Name: Phil Sayers	Name: David Boss	Name: Mark Ercolano
Telephone: (804) 916-9524	Telephone: (401) 742-7450	Telephone: (401) 529-0211