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Gregory Putnam Towanda,
IL 309-533-3330 Summary I am a Six Sigma
Black Belt Certified and have over a
decade of experience in IT, as a release manager, project manager, business
analyst, and trainer. I have worked in a Project Management environment for almost
10 years, and I am a strong leader and effective communicator. I lead by
example, expect teamwork, and ensure that processes are established to keep
outcomes consistent, using statistical control charts. I was the lone Release
Manager leading pre-release activities for SprintÕs $600,000,000 4G project,
working with executives & managers with Amdocs and Sprint. I have worked in
warehousing, distribution, and logistics for 15 years, where I have served as
both an Operations Manager for a major, governmental organization in TX and as
a Warehouse Manager at a Central IL. I am well suited for the position,
enthusiastic about the opportunity. I am available to start in one week. Relevant Experience á Worked with executives to create new IT Quality Department that consisted of three components, process management, quality assurance and quality control. á Served as change agent for 3 Fortune 200 companies. á Consulted directly with leadership, leading process definition and improvement efforts for SDLC. á Designed end-to-end process maps and workflows. á Devised process evaluation system based on CMMI and risk mitigation. á Created project measurement plans. á Used Six Sigma tools and control charts. á Utilized statistics and statistical analysis for overall process evaluation and improvement. Project Experience Heartland Community College - Tutoring 09/2009-present Inventory Control Case IH - Goodfield 11/2008 – 09/2009 á Transitions from IT to manufacturing environment. á Works with executives to determine strategy. á Responsible for improving inventory accuracy. á Defines inventory processes. á Guides change in processes among all manufacturing departments. Heartland Community College - Adjunct Faculty 08/2008-11/2008 Release Manager Amdocs 12/2007 – 07/2008 á Served as pre-production Release Manager for Sprint account to deliver $600,000,000 4G telecommunications software for Sprint. á Utilized statistics and statistical analysis for overall process evaluation and improvement. á Managed any changes to the scope of a release following a formal change process and obtained necessary approval. á Developed strategic partnerships with other teams to effectively communicate, coordinate and execute assigned releases. á Documented and communicated status of the software to stakeholders as needed throughout the release life cycle. á Conducted pre-release meetings with stakeholders to communicate risks and reviewed the deployment schedule and special instructions (back-out procedures and dependencies). á Made and communicated Go/No Go recommendations. á Implemented solid, consistent development and release tactics and executed these tactics consistently over time to ensure successful software releases. á Represented and acted as liaison for the release management team in discussions regarding release timing, process and strategy with various groups including senior management. á Articulated and presented release managementÕs process requirements and related strategic goals. á Drove the release planning process and defined best practices and processes for the IT organization to efficiently support major, minor, emergency and off-cycle releases. á Built and managed run books for release and worked closely with Change Control Team to schedule releases. á Determined the readiness of each release based on release criteria provided by the development organization (quality of release, production environment readiness, training and support plans, rollout and back-out plans and risk management plan). á Ensured stabilization metrics and measurements met acceptance criteria post release. á Worked closely with all development and infrastructure groups to continuously improve our release processes, communication and promotion to production to the Senior Management team.. á Shaped release strategy and process and drove the deployment plan. á Provided input to the Quality Assurance function when planning the testing process. á Managed the release process end-to-end, from the planning of release content through to actual release deployment to production. á Presented impact assessment requirements (knowledge transfer) for all release/builds to various internal stakeholders and created detailed implementation/rollout plan along with swim lane for managing deliverables during go-live and dress rehearsal drills. ________________________________________________________________________________ Independent
Consultant (between lines) 2001 - 2007 Process Manager/Change Agent Country Companies & Financial Services 03/2006 – 10/2007 á Worked with executives to determine strategy. á Took over project manager responsibilities in midstream. o Served as Six Sigma advocate for internal marketing processes o Guided implementation of projects following established scope and timelines. o Held group sessions with analysts o Held face-to-face meetings with leadership o Tailored process training, outlining benefits á Identified tools, such as gathering user requirements through Kano Surveys and interviews. á Took over team lead role for marketing software implementation in PMI environment. á Introduced Six Sigma tools and techniques. á Utilized statistics and statistical analysis for overall process evaluation and improvement. á Created project plans including team responsibilities and scheduling. á Established project metrics and assessed project completion. á Oversaw data collection to ensure quality and timely delivery of accurate data. á Facilitated requirement sessions for specific marketing areas. á Developed and designed SDLC bookend process training. á Worked as liaison for contractors/vendors. Strategic/Tactical Consultant/Change Agent State Farm 02/2001 – 2/2006 á Led/coordinated organizational change plans for transition to process focus. á Worked with executives to create new IT Quality Department that consisted of three components, process management, quality assurance and quality control. á Defined roles and terminologies. á Gathered requirements for user interface for various IAT projects, including claims, testing, and training. á Consulted directly with leadership, leading process definition and improvement efforts for SDLC. á Used Six Sigma tools and control charts. á Utilized statistics and statistical analysis for overall process evaluation and improvement. á Designed end-to-end process maps and workflows. á Devised process evaluation system based on CMMI and risk mitigation. á Created project measurement plans. á Managed and coordinated numerous design and improvement projects. á Developed, delivered and coordinated all process education and training with software developers. á Facilitated sessions for specific systems areas. á Developed and delivered process overview classroom training. á Led Six Sigma Interest Group. _______________________________________________________________________________ Trainer/Project
Manager/Change Agent Caterpillar Inc. 03/1995 – 01/2001 (Consultant 1995-1997 -- Permanent
1997-2001) á Drafted onto team given responsibility for one of CEOÕs Top 5 Projects – 1999 á Served as technical writer and Project Manager o Project: Quality Initiative - $350,000,000 o Developed new GUI for worldwide dealers o Worked with companyÕs top programmers o Worked with leaders across the globe o Tested at dealer locations o In tandem, also tackled the Y2K scare á Responsible for developing and publishing processes for internal and external publications. á Led multiple IT projects, publications and inventory management. á Defined processes for global dealership call center. á Gathered input, created data and analyzed and improved processes. á Created and designed corporate training for over 2,000 mechanical engineers-turned-authors, Standard Generalized Markup Language (SGML) to meet ISO standards, AIX Workstation, Arbortext (authoring software) and Controlled English. á Developed installation process documentation and delivery for new-release software. á Tested documents on site at worldwide end-user locations. á Designed publication workflow model. Student 08/1989-05/1995 á
Took full-time classes, while working. á
Earned bachelors and masters degrees. (Actually received masters in) 05/1999 á
Taught variety of classes at Heartland Community College. Houston
Independent School District Inventory
Control Specialist 08/1985-07/1989 á
Redesigned warehouse schematics for conversion to computer. á
Led operational change, redefining company structure, roles, and
responsibilities. á
Led process design & improvement efforts á
Directed team leads across departments, including: Inventory,
Purchasing, Shipping & Receiving, Warehouse Operations, Logistics, Routing
& Scheduling, and Customer Service. á
Communicated with sponsors and stakeholders across organization. á
Developed performance measurement system. á
Defined new roles and re-defined existing roles. á
Created change-management policies, process, & procedures. á
Prescribed Quality Control strategies. á
Interviewed representatives from over 25% of district schools. á
Managed total operations with 183 employees. á
Revenues exceeded $3.2 million. Newman
& Ullman, Inc. Warehouse
Supervisor, Sales Representative 02/1975—07/1985 á
Redesigned warehouse schematics for conversion to computer á
Responsible for warehouse operations P&L. á
Revenues exceeded $1.7 million á
Led operational change, redefining company structure, roles, and
responsibilities. á
Led process design & improvement efforts á
Communicated with sponsors and stakeholders across organization. á
Led without a General Manager for 2.5 years. á
Developed performance measurement system. á
Defined new roles and re-defined existing roles. á
Created change-management policies, process, & procedures. á
Prescribed Quality Control strategies. á
Led operational change, redefining company structure, roles, and responsibilities á
Managed total operations with 23 employees á
Promoted to sales and became top in gross & net – sales
& profit Certifications Six Sigma Black Belt; Daryl Sink Needs Analysis,
Instructional Design; Train the Trainer; Power Point Advanced Education Bachelor degree in technical writing, Master degree in technical communication, Illinois State University Technologies Client Server, Host
Platforms, Macintosh, IBM, Unix, AS400, AIX, Windows '95, '97, NT, XP, SAN,
LAN, WebSphere, Minitab, SmartTerm, Crystal Reports, Cognos, Primavera, Access,
Sequel, Office Suite, Microsoft Project, PageMaker, Word, Arbortext, Excel,
Acrobat, Power Point, Outlook, Windows NT, Notes, SGML, HTML, XML, DreamWeaver,
Internet Explorer, Netscape, Hypercard, Front Page, Doc-to-Help, Visio, Paint
Shop Pro, Photoshop, Illustrator, Photo Impact, Que Tip, Rational Rose Structured
Methodologies Six Sigma: DMAIC, DMADV, DMEDI; RAD, Waterfall, Iterative, Agile, JSD/JSP, CMMi, Project Office |