Valerie Pederson MindfulDocuments@aol.com

Writing Experience:	Topics: Technical Telecommunications Networking Business Re-engineering Medical (Occupational Health, BioSafety) Telemedicine Computer Aided Engineering Financial Types of documents: User Guides Internet sites Instructor Manuals On-line Help Training Materials Emergency Response Procedures (ERPs) Cloud Based Learning Material Proposals Standard Operating Procedures (SOPs) Presentations Software Product Documentation (SPD) Marketing collateral Boston Public Health Commission Biological Lab Inspection Regulation Requirements
Software Applications:	Microsoft Office Super User: Word, PowerPoint, Outlook, Visio, FrontPage, Excel. User: Visual Basic, Corel PaintShopPro, AdobeProfessional, Quark Express, FrameMaker, RoboHelp, Arbortext Editor, XML and Skype. Proficient in HTML.
Major Work Experience:	Companies: Occupational and Environmental Health Network, Raqia Networks, Digital/Compaq/HP, Techniscribe, Codman Research, R4 Telemedicine, Dun and Bradstreet Job Titles: Documentation Specialist, (Senior and Principal) Technical Writer, Author (two books), Information Designer
Education	Clark University Technical Writing Graduate Certification University of Massachusetts (Dartmouth) - BA Psychology Numerous additional courses, including those in writing, training and computer sciences.
Website:	http://www.MindfulDocumentation.us

Professional Experience:

	2005 - 2013	Documentation Specialist, Occupational and Environmental Health Network (OEHN) Wrote and edited Occupational Health, BioSafety and Business topics: Proposals, Presentations, Emergency Response Procedures, Standard Operating Procedures, Bi-Monthly Email Newsletter, RFPs and Marketing Collateral. Designed and edited web site (www.OEHN.net), troubleshoot Microsoft Office and other software problems. Client sample for whom I wrote training material: Harvard NEPRC and HSPH, Boston University, ACOEM, Dana Farber, Boston Scientific, and Covidien.
	2001 2010	Documentation Specialist / Independent Author Wrote and self published two books: Surviving Unemployment and Surviving Being Single Past 40. While writing/publishing these books I worked the following part time jobs: Web Site Creator: MBAmster & Associates (Ergonomics) www.MBAmster.com. Dr. Robert Mulllaly (Forensic Psychologist) www.mullalyassociates.com Medical Transcriptionist for Arc Transcript Freelance Writer for American Energy Systems Tax Preparer for H&R Block Adult Education Instructor for Acton-Boxborough
	3/01 9/01	Technical Writer, Raqia Networks At a start-up company which creates a regular expression coprocessor that enables high performance web switching and security, I designed a FrameMaker template, converted a 100 page data sheet/specification from MSWord to FrameMaker, edited and imported Visio drawing diagrams, re-wrote/re-organized information. In essence, I took a document from MSWord to FrameMaker and made it more user friendly. Called back on an as-needed basis until company was bought.
1993 2001		Principal Technical Writer/Information Designer: Digital (DEC); Compaq; Hewlett Packard (HP) Solely responsible for creating 18 installation, reference (150+ pages) and administration guides for two Storage Network products. Using FrameMakers conditionalized text feature, I worked with only two source files (one for each controller) to create 18 guides (for 9 operating systems) in seven months. Created another set of three installation and reference guides for HPs Secure Path product. Also responsible for project tracking, scheduling creating and updating documentation plans. Created Application Notes to accompany all manuals. StorageWorks for Windows NT Clusters ‑ Electronic Learning Module (ELM). Using RoboHelp created an ELM to train sales personnel about this high-end storage product. Described product for Windows NT, Alpha and Prioris platforms. Advanced Management Toolkit. Using MSWord and MSPowerPoint created a generic Management toolkit that sales personnel used to create presentations to customers. Created and adhered to project schedules. Sales Management and Reporting Software Tool. Using MSWord created an Adhoc and Management Reporting Users Guide, and Policies and Procedures Handbook. Created training on these topics using MSPowerPoint. Created and adhered to project schedules. DECimage Enterprise. DECimage Enterprise consists of data imaging software and a network datamining tool. As sole writer in this development group, performed a variety of writing, designing, and graphic tasks using MSWord, MSPowerPoint, RoboHelp, Paint Shop Pro and HotDogPro. Created System Administrators Guide, API, Sales Update Articles, Internet sites, on-line help, training manuals, articles for Digital journals and newspapers. Created and adhered to project schedules. Digital Consulting Re-engineering. As part of team, designed and wrote a Reference Manual, an Implementation Training Guide, and an Instructors Guide using MSWord and MSPowerPoint. I created and included graphics and Excel tables in these documents. These documents trained Top Level Managers through Field Personnel. Other responsibilities on this project included: mentoring others in Windows applications; creating templates; editing others documents. Received the "It Begins with You Award" for team excellence.
10/98 11/00		Sr. Technical Writer, Techniscribe Inc. Through Techniscribe Inc. I was the writer on the following projects, oftentimes working them concurrently: Dirig Software: Solely responsible for developing Installation and User Guide (200+ pages) for Network Management Application tool. Manuals were directed to both the Unix and Windows NT network administrators. Documents were written using FrameMaker. Created graphics using Visio Standard and Paint Shop Pro. Braxtel Communications: Using FrameMaker designed template and developed two User Guides (200+ pages) for a contact center telecommunications tool. Manuals were directed to the end user. Created graphics using Visio Standard, Paint Shop Pro and Adobe Illustrator. Created and adhered to strict schedules. Hitachi: As part of a team, wrote Server Add-In Methods for an internet based shopping mall. Manual was written from Java and CORBA IDLs using FrameMaker. Used ClearCase software to review and enter document bug fixes. Created Visio graphs and imported screen shots. Wrote a macro to efficiently convert files from MSWord to FrameMaker.
		Foxboro/Invensys: Participated in a team effort to create a Programmers Users Guide and on-line help system for a UNIX-based Intelligent Automation (I/A) decision support system. Users Guide was created in FrameMaker and on-line help system was created using RoboHelp. Created Risk Management document. Performed a major update on a 400 page computer aided engineering programmers guide for a Windows-based system that fully-automated development of Control Processor databases. Participated first in a team effort and then as a project leader to create a manual and on-line help system for a Windows based utility for examining the execution of Foxboro Control Language (FCL) blocks and viewing the real-time values of FCL block parameters for the purpose of diagnostic testing. Created the User Manual in Frame Maker and the on-line help in RoboHelp. Created Quality assurance enhancement request reports.
	5/97-10/97	Sole Information Designer/Technical Writer, R4 Telemedicine Designed and created a Users Guide and on-line help system for a Telemedicine software and hardware medical evaluation system. The Users Guide, created in MSWord, contained descriptions and captures of medical screens. It also contained procedures that described how to decide on and how to enter information into these screens. The on-line help system for the same product was created using RoboHelp. Created and adhered to project schedules.

Additional

Advertising Manager for Society of Documentation Professionals (SDP), SDP Speaker: Topics include Contract Working and Being the Sole Writer, Volunteer at Concord Food Kitchen (9 years).